“The service has always been exceptional. I only order a very limited range of things so won't comment on the variety - though there seem to be more products available on the website than I'd know what to do with.
Goods are despatched on schedule and the only times I've had an issue has been when there is a problem with the Royal Mail delivery (which may well be someone nicking stuff due to the socially distanced deliveries), but the customer service team have picked this up and dealt with it in double-quick time.
I would like to see the threshold for the DPD delivery being dropped slightly, to say £75 and an element of loyalty discounts being introduced for regular users - but you know what, if that's all I can find to complain about, that's pretty great going.”
“For a first time visitor the menus were a little complicated to navigate, and it filtering on mobile means you have to then close the search window before your filtered results come up.
Selection and price were great, as was shipping. On checkout I got asked if I needed a personal shopper, which again as a first time customer would have come in handy a lot sooner, I don't know if there was a prompt before then, but I didn't see one.
Overall happy with my purchase, and I'll be a returning customer.”
“Very good quick service. Delivery did take a week due the past couple of orders. A bit longer than expected. I'm aware that we are in a pandemic, however most other deliveries from other companies are getting here in a day or 2.”
“I would give 5 stars but about 1 in 24 pods of my mini gusto pods doesn’t work. Pretty much 1 per order. After time this has added up. I emailed but no response. They are very fast in delivery many flavours”
“The advert did exactly what it said it would! It was very easy to place the order, and to select the product required.Delivery was made very quickly ( around 3 days)and the packaging was neat and all in tct”
“This is the first vape that I've purchased and I must say I love it! It's very stylish and easy to use. The charge holds well and I like the fact that it comes with spare parts. The only thing that lets it down is the length of the charging cable but other than that it's great value and does the trick. Would definitely recommend”