Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,935 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery service ever Now got to collect Interlink are a rubbish company Always cause problems As a company we aviod them as much as possible This also reflects on who we purchase from in the future In short interlink have lost you further business”

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Posted 9 years ago

“I got a telephone call the day after I placed my order to say that you don't deliver to the Scottish Islands. This was very disappointing. I was asked if I had a mainland address it could be delivered to. Why would I want that? Your Home page says you have free delivery for all orders over £35 + VAT. You do not say Mainland Britain Only!! If Next Directory can have my order at my house within 36 hours of me placing the order why can't you?”

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Posted 9 years ago

“I haven't received my parcel as interlink have delivered to wrong place and need customer parcel number and are saying its your fault ! However it's their driver who's at fault . I need to install the contactor on Monday and now can't ! Can you send me the parcel number please”

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Posted 9 years ago

“Took 3 days to tell me they didn't have the parts I had ordered and that they couldn't get anymore even though they were still on their website”

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Posted 9 years ago

“I haven't received this order yet - where is it? Thanks ***”

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Posted 9 years ago

“This order was originally due for delivery 27/01/16 between 12 and 1pm, as advised on the morning by your firm. The delivery driver never came, even though I waited in from 11am and the order is now out for delivery again on 28/01/16. I've now had to take two periods of absence from work (which as self-employed costs me money). As I paid £4.95 for next delivery, I expected exactly that. Sorry but I can't take that chance next time. I place some very large and time critical orders and need a supplier I can rely on, including their chosen provider for delivery. Simply not good enough.”

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Posted 9 years ago

“You need to use a different delivery company the *** delivery company you are currently using are clueless why do they offer a service to have the delivery dropped off at a local shop and then after accepting the selection say the item is unsuitable to drop off at a collection point? And more to the point why didn't the delivery driver just post my order through the letterbox it is only a handful of connectors? 4 attempts to deliver 20 connectors no wonder the delivery charge was so expensive.”

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Posted 10 years ago

“Have used before and was happy with the service but not this time. Ordered on a Tuesday so expected delivery on Thursday or Friday. Website said items in stock. Phoned on Thursday to be told they were waiting for a delivery from supplier that day but not sure when and told me to phone back later. I phoned back to be told they weren't sure what was happening and would phone me back that day but didn't. I phoned the next morning to be told that they weren't now expecting the item in until a week later so had to cancel it! Very poor communication and if I hadn't phoned several times I would have had no idea when the item would be delivered.”

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Posted 10 years ago

“informing purchaser if the item is in stock before sending part order and the other half of the order arriving a week later”

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Posted 10 years ago

“The service I received on order placement and delivery was good. Unfortunately, and even more importantly, the item received was not even close to the description as stated on Edwards Bros. web site. The item ordered was cw1308 solid copper cored telephone cable. The item received was a totally inferior CCA or CCS cable which has at least seven times the resistance of CW 1308 specification. When I questioned this I was advised by an EB rep that it complies with the CW 1308 specification when it clearly does not. CCA and CCS cables do not comply with any European or UK standard. Many customers may even feel that this vastly inferior product is being "passed off" as the superior CW1308 copper cored cable spec.”

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Posted 10 years ago

“Website indicated product in stock. Order confirmation sent and payment deducted. Only after chasing for reason of non-delivery was it admitted the product was out of stock.”

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Posted 10 years ago

“Ordered contactor for job next week ,so needed it delivered on Friday. That was date it was to be delivered but it didn't arrive. I will now have to source another contactor for job down south. Quite disappointed”

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Posted 10 years ago

“Order only part fulfilled and had no info to determine if other items were out of stock or to follow. Mailed customer service and had an out of office reply...so the mail did get to them. One week later and no reply so I still don't know what has happened to the rest of my order. Shocking customer service.”

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Posted 10 years ago

“Anyone in a hurry for their item(s) should select a different method from the free delivery because the delivery really is standard horse and cart I think.”

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Posted 10 years ago

“I ordered 20 x one item online and the system somehow altered this to 1. I phoned and explained and a member of staff said the order would be ammended. All that has happened is I've been refunded for the 1 item and asked to comment on their service. The 20 items I needed have not arrived and it is too late now. ***!”

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Posted 11 years ago

“Change your carrier - really poor service from ***”

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Posted 11 years ago

“The company sent me the wrong items. I emailed twice and failed to get a response. Not good at all. Companies like this should learn that a low online price is only part of the 'customer experience'. Prompt customer service should be part of the package. I am left with the impression that they just wanted my money and didn't care about any other part of the transaction. What a shame.”

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Posted 11 years ago

Edwardes Bros is rated 4.9 based on 14,935 reviews