Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,935 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 27 Dec and still waiting delivery which I will now not receive until after 4 Jan. Should have gone to Amazon as delivery would have now taken place. What is the point of sending me a review to complete when delivery has not occurred. Yet another faux pas by Edwardes. Do not recommend.”

Helpful Report

Posted 9 years ago

“I ordered the item via the internet and all was going well. It was delivered to a safe place as instructed however the wrong item was delivered. When I phoned to report this the person was pleasant however they took absolutely no interest in helping the customer - the next delivery they could do was 11 days away so I am having to spend Christmas and New Year with some light bulbs out. It is the first and now probably the last time I will deal with the firm. I will also let others know how poor their customer service is. If they cared about their customers they would have arranged for a special courier to deliver the items in the next day or so - after all it is their fault not mine. Yet again another British firm who do not value customers - a satisfied customer will tell two others where as a bad experience is related eight times - what does this say about this firm. They did not offer any compensation or attempt to make me feel valued - I am just a number to them.”

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Posted 9 years ago

“goods not yet received despite being told they would arrive Friday 16:12:16”

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Posted 9 years ago

“I placed an order and was given confirmation but later on the same day was informed deliveries to N Ireland were not possible.Most other companies manage to stop the order before completion when they recognise a delivery address which isn't covered. Perhaps it would be best if you could update your system to prevent the order being placed for areas you don't deliver to.”

Helpful Report

Posted 9 years ago

“I can't rate you as I ordered two items and only receive one sent you an email which you said you would get back to me but still waiting”

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Posted 9 years ago

“OK I should have read the small print tucked away in the delivery section of the website but the company completely declined to deliver the item because so live on an island. Royal Mail come here 6 times a week so it's not that remote.”

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Posted 9 years ago

“Product was mis-sold and mis represented. No effort to correct their error. Colected the goods. They cost me time and money.”

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Posted 9 years ago

“check my email u will know why”

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Posted 9 years ago

“I ordered 5 Liteplan lighting back up kits lately including Battery/LED Indicator and ballast and I did not get the batteries. Only the ballasts and the LEDs have been delivered.”

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Posted 9 years ago

“If you do not deliver to Northern Ireland then it should be CLEARLY marked on your website that this is the case...I.e. on the home page, when ordering and not hidden away in a delivery terms page that no one will read unless there is a problem! Never again!”

Helpful Report

Posted 9 years ago

“I am not able to rate you as i have not received my order yet.”

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Posted 9 years ago

“Left instructions for items to be left by porch. Received email that nobody was at home to sign for items so they would be re-delivered on Friday 14th October. No show on Friday 14th October and no communication. Will be contacting organisation tomorrow to find out where goods are.”

Helpful Report

Posted 9 years ago

“Poor performances as overseas delivery is rejected afterwards that ordre are placed without any obsticles as the web shop accept abroad adress and country I Sound linke a joke wwhen reject mail are send after money widraval from my account”

Helpful Report

Posted 9 years ago

“The search engine is very poor. I think when you type in keywords then a list of products should come up. I.e. rcbo. A list of manufacturers should come up with further options to include size and type etc. When you think you've narrowed down the search there is often a link say for type b , when you hit it there often nothing there! Needs massive overhaul Boys and the fact you can't download your catalogue onto *** the biggest mobile device out there....sort it out.”

Helpful Report

Posted 9 years ago

“I waited in all day for the delivery. I tracked it via the DPD app. Only to relieve a message saying that the delivery driver had been and gone even though I was at the delivery address waiting for him. This has held up my job and now have to loose another day waiting for items item to be delivered again. Terrible service. Highly unlikely to use it again”

Helpful Report

Posted 9 years ago

“The site takes orders for Northern Ireland customers, but is unable to fulfil these. Leads to a disappointing experience. That said, the company informed me within about 12 hours, and promptly processed a refund.”

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Posted 9 years ago

“received a text on day of delivery 02/09/16 asking if i would be in,if not i could have parcel delivered to another location i picked for it to be delivered to halfords i received a text almost straight away saying my parcel will now be delivered on the 05/09/16,as my job is starting on the 5th job will now be delayed. delivery driver was still one and a half hours away from my destination when i received text so why couldn't he still deliver my parcel on the same day. won't be using this service again.”

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Posted 9 years ago

“Good”

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Posted 9 years ago

“Doesn't deliver to Northern Ireland. In the days marketplaces are taking over it is key independent websites catch up. To not use Royal Mail or similar postal provider to deliver orders outside the mainland is crazy. Yet again I go to Amazon to get the customer service and delivery options required.”

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Posted 9 years ago

“I ordered a replacement lamp, but although it looked well packed, the lamp itself was broken in two, and is completely useless.”

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Posted 9 years ago

Edwardes Bros is rated 4.9 based on 14,935 reviews