“Happy with service from Eden and Willow. I purchased Glass storage jars with spoon and bamboo lid are good quality, easy to use and clean.
Packaged well and delivery was quick.”
“Ordered some kitchen bits, and one came damaged but the customer service was great in both replying and replacing as very fast service. Would 100% use and recommend!”
“Faultless customer service. Sadly the item wasn’t up to the standard I was hoping for but Eden & Willow tried to accommodate for the quality of the item. I wouldn’t recommend the product if being used for display but I would recommend Eden & Willow as a company”
“I love my glass jars with the bamboo lids, they’re fab! The only thing I wasn’t too happy about was that I thought I was ordering from a small business, and then started getting tracking texts and emails from Amazon about my Eden & Willow package? I don’t like buying from Amazon, so thought this was a bit dodgy. The product is great though.”
Dear Customer,
Thank you for your feedback.
I just wanted to let you know that we only use Amazon couriers for shipping. Your order has been handled by our small Eden & Willow team.
Please do not hesitate to contact us if you have any further questions.
Best Regards
Eden & Willow Customer Service
“I bought 13 jars from Eden and Willow. They arrived very well packaged and protected. While most of them were beautiful, one of them had a crack down the middle, and another had a strange warped rim edge. However this didn’t stop the lid from shutting properly so not a big problem.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I've ordered 14 jars as they were looking so beautiful. Received 12 but when I contacted the customer service they were extremely polite and so helpful they sent me the replacement. Jars as I thought littler bigger but they r quite small but I liked them will use them to keep my all spices. Highly recommend.. and will buy again from Eden and willow.
Thanks”
“Very well constructed, well packaged. Would maybe appreciate more environmental packaging, as there was a bit of plastic and I prefer non plastic packaging. But a beautiful product, looks great in my kitchen, and tall enough for both bucatini and spaghetti.”
“Order came very quickly! Good quality product. Would recommend that you didn’t use Hermes has your delivery company. They left it behind my bin in heavy rain. Thankfully you wrapped them well, the box fell apart when I tried to pick it up”
