“I love the jars I bought. I by mistake selected some that were too big so I returned them. My only small gripe which is why I scored 4 instead of 5 was I did struggle to see the returns process on the web site. Basically you just post them back, I included my delivery slip. Once I returned them my refund was processed promptly and I am about to buy some more of the smaller ones.”
“I am so happy with the products I received from Eden and Willow, even despite there being a damage upon arrival they assisted me and ensured I would get a replacement sent only two days after raising the issue!”
“Nice selection of bits and fairly reasonably priced although it all adds up quickly when you're buying a lot! I also want to say that the item I did want to review is not available to review. The acacia honey pot is poorly designed there's a good inch that the drizzler doesn't reach so it's a huge waste. The drizzler also doesn't stop honey dripping (apparently that's what they're meant to do) so it's not effective at all the hard and your work surface etc just end up covered in honey so it was a waste of money and 2 big bottles of honey!”
“Love the storage jars I ordered, really smartened up my herbs and spices. Water jugs are lovely too. Only downside was the box used to pack the items wasn't very strong, it had split and one of the boxes was hanging out. Fortunately nothing was missing or broken”
“The item arrived safely and as described. The postage was quite expensive for such a light and small item, but I guess it was fragile, so perhaps worth it. The cardboard box it was packed in was very thin and arrived torn along one corner. Luckily, it was wrapped well inside and remained unharmed.”
“I purchased four handbags vases from this company.
Unfortunately their choice of courier let them down with a damaged box and two broken vases.
I received replacements a week later. I did wonder if I would however as in there T&Cs it states that the customer takes over responsibility for the item once dispatched. Typically I had not read that at the time of ordering.
That saidi did receive replacements with absolutely no issues.
P S the vases are amazing!”
“ordering items was fine and well presented website
however the delivery by EVRI EX HERMES Was delayed several times
so hopefully customers will be offered an alternative courier/ delivery agent
box was well bashed & looked like it had be opened & resealed & due to the delay over several days
I was very concerned !”
“Would have been a 5 but the state of the outer box was a mess all ripped and crushed not good first impression but it didn't make any difference to the inside they were perfect and so beautiful bought as leaving gifts for two life long friends who loved them.
I think I might get myself one they are so beautiful”
