“The products that arrived in one piece were lovely. Two large glass jars with bamboo lids and some pizza boards and cutters
The three smashed jars that also arrived weren't great, but these things do happen.
However after contacting them they did offer me replacements items without having to return the damaged goods which was very helpful.”
Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Products looked great online & are even better in person. The delivery was super quick too! Prices are better than other competitors for the same quality”
“Lovely items at a reasonable price. Delivery was quick and the glasses and glass containers were packed individually.
Overall great! I will order again from Eden and Willow”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The 5 stars are for the prompt & professional Customer Service Team response, to an unfortunate issue with my order, that was nothing to do with the delivery! The key is to contact them asap - which I did, uploading photos, as requested. The refund was also timely - thank you Eden & Willow!”
“Dreadful, 2 damaged items with a refund refused. I was offered 20% back. I then sent them their own T&C's & they then offered a postage label to return for a refund,which I still waiting for. I'd say Do not buy.”
