E-Liquids UK Reviews

Name: E-Liquids UK
Address: 21, Church Street, Godalming, Godalming, Surrey
Rating: 4.19

4.2 Rating 2,378 Reviews

80 %

of reviewers recommend E-Liquids UK

4.2

Based on 2,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About E-Liquids UK:

E-Liquids UK

NO GIMMICKS. JUST E-LIQUIDS.

We provide a worldwide customer base with premium E-Liquid, Nicotine Salts & CBD that have been tested and are well established brands. We are of ourselves for stocking only a select range of high quality vape hardware that our team would personally use.

Visit Website

Phone:

020 8243 8503

Email:

support@e-liquids.uk

Location:

21, Church Street, Godalming,
Godalming
Surrey
GU7 1EL

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E-Liquids UK 5 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve placed an order two weeks ago still have not received the product I’ve emailed even though you say it’s a quick response had no return correspondence as yet , called numerous times not one call answered worst service I have ever experienced , won’t be ordering again and definitely won’t be recommending you to anyone Mr Jones Order 310953”

Helpful Report

Posted 3 years ago

Hi Andrew, We are extremely sorry your initial order from us went missing, we subsequently re-shipped your order and logged a claim with Royal Mail for the loss. I'm pleased to see that your order has now been delivered in full and we once again apologise for any lack of communication. https://www.royalmail.com/track-your-item#/tracking-results/0E0460102000938422651 Kind regards, Antony E-LIQUIDS UK

Posted 3 years ago

“Have not recieved my order 5 days later”

Helpful Report

Posted 3 years ago

Hello Julie, Please email us via support@e-liquids.uk or via your account dashboard and our team will look into your shipment and resolve this for you :) Kind regards, Antony E-Liquids UK

Posted 3 years ago

“I haven’t received my order still have tried to get in contact but there phones are a fake and I’ve emailed and messaged on Facebook and nothing back. Will be calling bank and getting money back. Worst Vape site I have ever used. Will never use again and make sure everyone I know don’t use it either”

Helpful Report

Posted 3 years ago

Hello Paul, Sorry, we do not offer support via Facebook or any Social Media. Unfortunately, we can't seem to track your shipment. As this was the last SMOK 80w kit we had in stock and are unable to source another, we have raised a claim with our Royal Mail account manager and issued you a full refund back to your payment method. Once again we do apologise for any inconvenience caused here. Kind regards, Antony E-Liquids UK

Posted 3 years ago

“Order still didn’t arrive”

Helpful Report

Posted 3 years ago

Hi Annabell, I'm sorry to hear you haven't received your order, please contact us via support@e-liquids.uk or from your account dashboard so we can look into this for you. Kind regards, Antony E-LIQUIDS UK

Posted 3 years ago

“I have been trying to get in touch with customer sevice for a week now with no success no one there sent over 5 emails no reply was short of 1 concentrate bottle just says on invoice sheet sorry 1 to follow no email saying out of stock and no message to say change order or nothing of the sort first and last time I will order from here stay well clear short deliver you and say sorry on invoice when gets delivered and good luck trying to get a reply need to work on communication so now one short concentrate that I payed for with no communication and no refund or chance to change stay well clear”

Helpful Report

Posted 3 years ago

“It’s poor communication. I have no clue where my package is.”

Helpful Report

Posted 3 years ago

Good Evening Mohammed, Thanks for reaching out to us regarding your order. I can confirm it was placed on the 27th of May and dispatched the same day. We would have sent you 2 emails after placing your order, one of those is a dispatch email that had your international tracking number: https://www.royalmail.com/track-your-item#/tracking-results/LB899134135GB Please check your email inbox and make sure we haven't gone into your junk/spam folder :) As you can see from this the parcel is in Hungary and will be delivered shortly: BUDAPEST 1005, Hungary 08:15 Your item is currently with Customs in the destination country. BUDAPEST 1005 Saturday 28 May 2022 04:24 Item Leaving the UK LANGLEY HWDC 01:11 Item Received by Royal Mail LANGLEY HWDC, UK Friday 27 May 2022 21:04 Item Despatched to Heathrow Worldwide DC Jubilee MC, UK 20:52 Item received at Jubilee MC, UK 18:09 Sender preparing item You can always reach out support team via email at support@e-liquids.uk or via your account dashboard. Kind regards, Antony E-Liquids UK

Posted 3 years ago

“No items received, uanable ti contact via phone or e mail, in the hands of my credit card company to get my money back, donor use this site unless you are willing to loose you money”

Helpful Report

Posted 3 years ago

Hi Ian, I'm sorry for any lack of communication from our side, I'm pleased to hear that your issue has now been resolved and your feedback has been taken on. Kind regards, Antony E-LIQUIDS UK

Posted 3 years ago

“Never recieved anything”

Helpful Report

Posted 3 years ago

Hi Amira, Thank you for your review, would you mind revising it or changing your rating as your parcel was delivered to Norway on the 16th of May just days after leaving this review Please understand international shipments can take longer than expected and we are unable to speed up the process with our delivery partners. https://www.royalmail.com/track-your-item#/tracking-results/LB899134135GB Kind regards, Antony E-Liquids UK

Posted 3 years ago

“Terrible to get hold of. I called, I emailed and still nothing. I purchased the Uwell and it took forever to get the thing to work. Also purchased the 1000mg cbd oil. You think you’re buying a strong dose of cbd when actual fact there’s only 2% in the entire bottle. Never buying from here again. I want to be able to speak to someone when I need help, I want to be able to get help when I need it. Was also delivered over the 1-3 time slot.”

Helpful Report

Posted 3 years ago

“My order was incomplete Didn’t have the flavours I wanted they replaced it with a different flavour Also send me 4 vapes that has expired since 05/01/2022 I’m rather disappointed”

Helpful Report

Posted 3 years ago

“First of all the juices tasted weird, i ordered Reds E juice, the Authenticator on the official website didnt seem to have records of it either, but then the team said i can send them back and they insisted the products were genuine, fair enough for that, i sent the stuff back which is also received by them as confirmed by one of their staff and he said the refund has been processed, but its been over 2 weeks now and i havent got the money and these guys are neither picking up the phone nor replying back to my email. Pathetic customer service, never ordering from here again.”

Helpful Report

Posted 3 years ago

“Probably the worst products and customer service I have ever received. items which were received were duds. have sent order back with tracked returns. eventually got an email back on 04.04 advising they have refunded me on friday 1st april. still nothing. have emailed and asked them to confirm the amount and payment method they have refunded...still nothing. delivery time was great though and they did offer free returns. i dont like to slander business' but having to chase my own money just isn't right.”

Helpful Report

Posted 3 years ago

“i ordered my vape on April 1st and still have not received it, i have emailed on numerous occasions and have only had one reply since which was no help as they asked a question and then never replied, i am extremely disappointed in this and have asked for mine to now be reshipped and to have one free courtesy of you guys and this has caused much inconvenience to me kind regards Darcy”

Helpful Report

Posted 3 years ago

“Items never arrived, ignored by customer services. Avoid.”

Helpful Report

Posted 3 years ago

“Didn’t send my full order and I have tried to contact and not heard anything back. Don’t use them!!”

Helpful Report

Posted 3 years ago

“Didn't arrive”

Helpful Report

Posted 3 years ago

“Order didn’t come so sent in a support request which was also ignored for days so had to send another. Definitely won’t be ordering again.”

Helpful Report

Posted 3 years ago

“Ordered 9 items in Jan. Got 6. Promised to send replacements and never did, despite numerous support tickets. Issued a chargeback with bank. Seems they spend more time social media than correcting their mistakes. Avoid.”

Helpful Report

Posted 3 years ago

“Still waiting for my order?”

Helpful Report

Posted 3 years ago

“Haven't received my order over a week later so can't leave a review”

Helpful Report

Posted 3 years ago

E-Liquids UK is rated 4.2 based on 2,378 reviews