E-Liquids UK Reviews

Name: E-Liquids UK
Address: 21, Church Street, Godalming, Godalming, Surrey
Rating: 4.19

4.2 Rating 2,378 Reviews

80 %

of reviewers recommend E-Liquids UK

4.2

Based on 2,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About E-Liquids UK:

E-Liquids UK

NO GIMMICKS. JUST E-LIQUIDS.

We provide a worldwide customer base with premium E-Liquid, Nicotine Salts & CBD that have been tested and are well established brands. We are of ourselves for stocking only a select range of high quality vape hardware that our team would personally use.

Visit Website

Phone:

020 8243 8503

Email:

support@e-liquids.uk

Location:

21, Church Street, Godalming,
Godalming
Surrey
GU7 1EL

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E-Liquids UK 5 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Placed an order 5 weeks ago but still has not received this order. I have attempted to email multiple times, but no response. I have filled out the online form but again no response. I have also tried calling the store via the mobile number provided on the website however, just rings and i get no response. Awful service, will never be using again.”

Helpful Report

Posted 1 year ago

“I ordered on the 11th April 2024 and have still not received my order. I have tried contacting you on numerous occasions but cannot get through to anyone to help me. Extremely disappointed and would like a refund or my goods delivered to me.”

Helpful Report

Posted 1 year ago

“Placed order, got a call next day to say they didnt have the product in stock and would refund me been over a week now and still no refund, tried calling just rings, tried emailing, no response, tried send message on site which says please allow 48 hours and no response to that either Next thing is to request refund through my CC company and report them to the police for fraud”

Helpful Report

Posted 1 year ago

“Have not received my order as yet and am unable to contact company. Keep getting message saying session has expired when trying to log a ticket. Payment has been taken and I am extremely unhappy with this service. Would loke to either acrually get to speak to someone or receive a full refund”

Helpful Report

Posted 1 year ago

“Order never turned up and can't contact anyone tried emailing loads of times and nothing back. Looking at the reviews this as happening a lot I would not recommend”

Helpful Report

Posted 1 year ago

“Spent £50 on liquids and they are all out of date!!! 2022 & 2023”

Helpful Report

Posted 1 year ago

“No one has replied to my emails - I have now sent three! My order placed 5th April has not arrived. You state you are ''fanatical about customer service'' on your website but that really doesn't seem the case. I certianly wont be ordering again which is a shame as I hoped I had found a new supplier for my vape products.”

Helpful Report

Posted 1 year ago

“Used to be great. Recently had to contact support more than on one order which was marked “complete” but hasn’t arrived. Not going to order again.”

Helpful Report

Posted 1 year ago

“I didn't,received the parcel. The worst company, don't buy nothing from them.”

Helpful Report

Posted 1 year ago

“DO NOT USE!!! I ordered £50 of liquid and it’s all out of date (2021/2022 and 2023). Sent several emails and had no reply plus the phone number is no longer in use!!! ***DO NOT ORDER FROM THIS WEBSITE***”

Helpful Report

Posted 1 year ago

“I placed an order that was delayed and I waited several days for it to be delivered. At the same time, I also had the wrong item when I opened the package. I will never order through you again!!!”

Helpful Report

Posted 1 year ago

“It was a terrible experience. I ordered some E-liquids on March 15, 2024 and they didn't arrive after a few weeks. I contacted them many times, but I was able to contact them after two weeks. According to the communication, they claimed that my cargo had been shipped, but there was no tracking number. In the end, the official shipping was confirmed about a month after the order was placed. Their company must have a policy of not valuing customer service at all.”

Helpful Report

Posted 1 year ago

“I have not received my item. It was said to be tracked on yodel but they have not.haf any tracking information at all. The E-liquid company is ignore all my emails and replies in regards to this. On the tracking on the website it is saying order completed but it clearly.is not as yodel have not delivered it and I have not received my order!”

Helpful Report

Posted 1 year ago

“Saddest service ever”

Helpful Report

Posted 1 year ago

“Can I take a look at your email? I have sent many emails, but you have not replied to me My order has not had any status until today and has not been shipped Let me provide my ID number. I also sent it by email”

Helpful Report

Posted 1 year ago

HI Jiaqi, We received your emails but you don’t seem to have read our replies. We received your China ID Number on Sunday and we don’t dispatch orders over the weekend. Rest assured your order is being prepared for immediate dispatch and we will follow up with you when the tracking number is generated. 1 Star reviews really hurt small businesses like ours, we appreciate your eagerness to haver your order dispatched but we didn’t hear back from you regarding your ID for a fair few days :) Kind regards, Antony.

Posted 1 year ago

“Ordered on the 31st of march payed for express shipping it's now the 8th of April and I'm still waiting tracking number don't work and I've emailed twice and no response.. where is my order or my money ???”

Helpful Report

Posted 1 year ago

“Absolute joke!! Ordered 4 10ml bottles on 22nd of march and paid for 1-2 days delivery. Still have not arrived yet and its the 6th of april,every time i try and get in touch with them it just says “page timed out”. Spend your money else where guys!”

Helpful Report

Posted 1 year ago

Good Afternoon Scott, Sorry to hear you are having troubles contacting us and that you have not received your order. I cannot see any emails from you on our support desk and I am unsure which page you are referring to timing out. If you would kindly email support@e-liquids.uk I will look out for your email and resolve these problems with your order. Kind regards, Antony E-Liquids UK

Posted 1 year ago

“Didn't received nothing”

Helpful Report

Posted 1 year ago

“don't get it thanks”

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Posted 1 year ago

“Want to know where my parcel is”

Helpful Report

Posted 1 year ago

E-Liquids UK is rated 4.2 based on 2,378 reviews