I ordered a binded notepad and glued notepad. When they arrived the binded note pad, front and back cover were cut shorter than the lined pages so the lined pages were hanging over the edge of the covers and were visible when the note book was closed. The glued notepads had the same issue and also had glue down the sides of the note pad. Although this was very frustrating, I understand things like this can happen so i raised a complaint via the live chat and spoken to someone called Lucy. I stressed the importance of needing the reprints to be delivered with next day delivery as I needed these products ahead of a meeting. I found Lucy to have an attitude and made me feel as if my custom wasn't valued, guilty for raising my dissatisfaction and as if i was in the wrong expecting the best possible outcome which to me was ensuring the reprints are sent out to me next day delivery. Very skeptical about the reprint as the attitude if the customer service advisor has made me believe the whole company has a don't care attitude hence why the printing was so awful.