I called and said I wanted some sheets laminated but the website was a bit unclear how to select this. After explaining that I wanted laminated sheet as if I was using a normal laminator, the person explained how to select this. Laminated was a plastic film over the top of my prints! Perfect. they arrived and it was no more than a piece of paper with a shine on it after calling and getting a very unhelpful and patronising person on the phone I was told I needed to order encapsulated. I explained that this means nothing to the general public and if you order laminated you expect to get what you would if you used a laminator and laminating pouches. I was told it wasnt her fault I didnt know what I was ordering and it clearly states the difference. After having a look it isnt clear and stated that laminating is a clear plastic film over your print outs. Which to every day people is what a laminator does. I am annoyed that its is misleading but I am fuming about the way I was treated like an idiot for not knowing the difference. You dont go to currys and buy an ecapsulator and encapsulating punches do you.