Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,132 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“I hire a car from the Weymouth branch, where everyone is helpful and informative. The vehicle is always clean and checked thoroughly inside and out whilst I am present, and would not want to go anywhere else for a car rental.”

Helpful Report

(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 3 years ago

“Was worth the rent.”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Quick and easy pick-up and return, convenient location and value for money. Staff friendly.”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“We had a good experience with the Gillingham rental service. There was only 1 automatic car available to rent but it was a nice modern car in good condition and at a reasonable price. The rental office itself could do with a smarten up but the service was quick and efficient. Our deposit was returned within a few days which was good. We will definitely use again.”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Clear and efficient”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Polite and well mannered personnel. Car was waiting on time. Only gripe is the cars are not particularly clean and rather than starting with a full fuel tank, it can be anywhere between empty and quarter full which is a pain when going to refill. It generally means that Dorset Vehicle Rentals get more fuel put back than used as people don't want to underfill and be charged. That's naughty Dorset Vehicle Rentals !”

Helpful Report

(Weymouth) - Posted 4 years ago

“Very good service and would definitely use again. To get a excellent review you will need to provide parking to leave our car.”

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(Gillingham) - Posted 4 years ago

“No fuss, nice van. One slight comment, would have been nice to be reminded that the speed limit is 10mph less on certain roads driving this particular vehicle. Not all of us are aware, being just humble car drivers.”

Helpful Report

(Weymouth) - Posted 4 years ago

“good hire”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Always a pleasure to deal with Dorset Vehicle Rentals Gillingham”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Very good service”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Quick service and good prices”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“Vehicle ready for collection at booked time. Differing return times given by central booking & issuing depot.”

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(Yeovil) - Posted 4 years ago

“Very friendly and efficient team hired from Yeovil depot and all good”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 3 years ago

“I hate renting vehicles for two reasons: (1) I fear losing my deposit when it gets returned and the hire firm find a scratch that was not on the sheet when the hire started, and (2) the cost is always inflated by the extra insurances that I never decline through again fear of a very costly excess. On this occasion (2) applied but (1) was not a problem. All the collection and return arrangements went well and the vehicle was OK although not as new as their web page photos implied. I would use them again as they were local to me.”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“Great rental overall with vehicle/ drop off very easy. As a negative - arrived at 8:30am on a Saturday and queued for an hour. With only 1 member of staff serving customers (who was fine I direct no negativity toward them) . I understand during Covid there are difficulties but there should be options for pre arrival check ins etc.”

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(Weymouth) - Posted 4 years ago

“Excellent Service throughout !”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 3 years ago

“not happy about your recent price increases, given the current economic situation - especially for loyal customers who have been with you loyally for years”

Helpful Report

(Bridport) - Posted 4 years ago

“Very good service,the only thing that would make it better is hiring the vehicle full of fuel, then return it full. You only pay for the fuel you use instead of guessing how much to buy.”

Helpful Report

(Gillingham) - Posted 4 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,132 reviews