Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.78

4.8 Rating 3,122 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,122 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only complaint is about the battered, scruffy van I was supplied with, which was completely unacceptable, especially given the high cost of hire.”

Helpful Report

(DORCHESTER) - Posted 3 months ago

Good afternoon, Sincere apologies for this. If damage doesn't effect the use or safety of the vehicle, we will use it when we are busy to avoid letting customers down. We try and avoid using damaged vehicles when we can, but we like to ensure we are here to help when customers are in need. Thank you Dorset Vehicle Rentals

Posted 2 months ago

“Nice people to deal with. However... The van I hired for a formal business purpose had MOTORWAY MAINTENANCE and yellow and red stripes all over the back of it (I had not expected or been informed of this). The interior was coated with some sort silicone spray, which meant the controls - and importantly the pedals - were extremely slippery and therefore, could have easily caused an incident. Verdict: People good. Vehicle presentation bad.”

Helpful Report

(Yeovil) - Posted 3 months ago

“Was not told of the £200 deposit when booking and was horrified when it showed on my account, it could have been embarrassing with the bank...”

Helpful Report

(Yeovil) - Posted 7 months ago

If you booked your vehicle online it does state about the deposit. If you have booked over the phone you should have been informed but sincere apologies if a mistake was made & you weren't. There is a £200 refundable deposit with every hire, this is the same for all customers. It takes 3-5 working days to show back up in the account once refunded from us, so you should have received this back now in full providing the vehicle was returned on time, with the same amount of fuel & no new damage. Thank you for your feedback & I will forward this onto the Yeovil branch to make them aware of your comments. Dorset Vehicle Rentals

Posted 7 months ago

“Usually the service is good. I’ve been using Bridport Car Hire for many years. But they are no longer a family owned firm. This time the service was poor. I don’t have a large data package and the small car came without a satnav. I got lost! I was given a Kia car - seats were very uncomfortable for long journeys. This time I’d give the company a poor rating, but the staff in Bridport were very helpful when I picked up and dropped off the car. I’m not sure I will use them again. It was a very stressful experience.”

Helpful Report

(Bridport) - Posted 9 months ago

Good afternoon, Apologies you felt the vehicle you hired wasn't up to standard. Unfortunately, we cannot guarantee satnavs in vehicles as each make, model & year is different. I would recommend booking a larger car next time, if you felt it wasn't comfortable to drive. I am very glad the staff in Bridport were helpful & I will pass on all your feedback to the managers. Thank you for taking the time to leave a review. Dorset Vehicle Rentals

Posted 8 months ago

“Vehicle was late for collection time, as a pickup had no hard top which is what was expected - and it rained, as a result not much use, and were unable to use it as intended for the hire period.”

Helpful Report

(Gillingham) - Posted 9 months ago

Thank you for taking the time to leave a review. Did you request a hard top on the vehicle when booking? Please feel free to email us on reception@dvr.uk.net Dorset Vehicle Rentals

Posted 9 months ago

“You do not answer the telephone.”

Helpful Report

(DORCHESTER) - Posted 10 months ago

Good afternoon, Apologies if you could not get through on the phone. I understand you have had an email conversation with one of the staff so hopefully we have been able to help you with your needs now. Dorset Vehicle Rentals

Posted 10 months ago

“Size of van not accurately described. Medium van fat too small. I said I was taking furniture including double bed but mattress did not fit! Had to do 2 loads as consequent!”

Helpful Report

(Gillingham) - Posted 11 months ago

Good afternoon, Apologies the vehicle didn't fit what you intended to move in 1 trip. All the dimensions for our vehicles are online with a note stating "All measurements are approximate. Various makes and models of vehicles differ in size." Thank you Dorset Vehicle Rentals

Posted 10 months ago

“Ah yes I forgot to say, the rear light was out on collection, thought it was the indicator but turns out it was rear offside. Lucky I was not stopped! Anyway please clean the cab up as well. I know it’s a work van but tis pretty grubby.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for taking the time to leave a review. Did you mention the light not working on return or call us when you realised? We will make sure that the Guys at Head Office see this & will pass the message onto the Cleaner & workshops for you. Sincere Apologies regarding this. Dorset Vehicle Rentals

Posted 1 year ago

“Van was not ready for collection. Had to wait 40 minutes for them to get it from the yard. Vans are supposed to be full of fuel but had less than a quarter of a tank. Was a complete fiasco!”

Helpful Report

(DORCHESTER) - Posted 1 year ago

“Vehicle not Road worthy. Despite being informed I would get a refund, I have had no communication from their head office.”

Helpful Report

(Gillingham) - Posted 1 year ago

Good morning, A manager did attempt to call you regarding this hire & left an answerphone message for you to call us back to discuss this further. We have not heard from you since. Dorset Vehicle Rentals

Posted 1 year ago

“The service at branch is brilliant, the vehicles very high standard. Taking a deposit of £200 and NOT returning that on the same day as the vehicle is returned is disgusting! Four days later I am still waiting for that money that is mine.”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for taking the time to leave a review. When you book online (which you did for this hire) it does state that the deposit can take between 3-5 working days to come back to your account. We refund the money as soon as the vehicle is returned, providing the vehicle is returned in the same condition with the same amount of fuel. Unfortunately, your bank can prevent it from being returned to your account straight away. Thank you Dorset Vehicle Rentals

Posted 1 year ago

“I found the back of the Luton van dirty and wasn’t very clean as I was moving house with it !!! Also the employee behind the desk wasn’t very friendly considering it’s the first person you speak to when entering the office ! Sorry for these comments but this is my opinion !”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for taking the time to leave a review. I will make sure these comments & forwarded to the Yeovil Branch so they are aware & the cleaners will also be spoken to. Apologies for any inconvenience caused. Dorset Vehicle Rentals

Posted 1 year ago

“I sent an email on the 19/07/2023 with some questions about the charges I had been charged, to date no reply, so at this moment I’m not impressed with the poor correspondence.”

Helpful Report

(Gillingham) - Posted 1 year ago

Good afternoon, Can you please confirm which email address you sent this to and we can look into this further for you? Dorset Vehicle Rentals

Posted 1 year ago

“I had to wait over an hour to collect my hire vehicle as there was just one member of staff of working and there was a long cue of people. Unfortunately, I will not be returning for future rentals.”

Helpful Report

(Weymouth) - Posted 1 year ago

“The customer service was good but overall we were very disappointed with the vehicle we were given… Renault Clio Intermittent lights on and off on the dashboard during our journey and there was a lot of wheel noise ,overall disappointed in the condition of the vehicle”

Helpful Report

(Yeovil) - Posted 2 years ago

Good afternoon, We are glad you felt the customer service was good. Apologies you were not happy about the vehicle. Did you call us or contact us about this whilst having the vehicle on hire? I’m sure we would have been more than happy to change you into a different vehicle or called out recovery to you if you felt the vehicle was unsafe to drive. There is now a booking on this vehicle for it to be checked over in the workshops. Dorset Vehicle Rentals

Posted 2 years ago

“I was charged, what seemed like an extra days rental, taken from my account, without contacting me to advise. I sent an email asking the reason for the extra charge, however I have yet to receive any reply. Very disappointing customer service.”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Good afternoon Mr Leak, Your email was responded to on Friday 25th March. It may be worth checking your spam folder just in case. You originally booked a vehicle online which was rejected due to lack of avalibilty & if for any reason this has not been returned to your account you will need to contact your bank. All of this was explained in the reply to yourself. I hope this helps. Dorset Vehicle Rentals

Posted 2 years ago

“Van was Ok lots of minor damage and no fuel flap/ cap. Bit annoyed that insurance excess was £2000 and only reduced. To £500 with £24 insurance fee and an additional £3 to cover windscreen chips and NO cover for damage to wheels or tyres and also no insurance for anything door/ windscreen height - so many exclusions and very high excess - puts the total cost of hire up from that advertised - add £27 A DAY if you don’t want the MASSIVE excess!”

Helpful Report

(Weymouth) - Posted 2 years ago

It’s a shame that you did not leave your name as we would have tried to contact you directly. CDW and Windscreen Cover are optional extras, and this is taken out at time of collecting the vehicle at the customers discretion. The insurance part of the hire is not our product and we are held at the mercy of our insurance providers and have to charge what they say. Dorset Vehicle Rentals

Posted 2 years ago

“After waiting in line for nearly an hour to collect pre-booked the van it hadn't been cleaned or checked over, they did offer to clean it but had already waisted hour and want to get on then 5 miles after drove away the addblue light came on, wasn't impressed this time round”

Helpful Report

(DORCHESTER) - Posted 2 years ago

We sincerely apologise for the wait but thank you for your patience. Fortunately when the AdBlue light comes on you still have a range of approximately 1,400 miles left. Please feel free to contact wendy@dvr.uk.net if you wish to speak to a staff member about your hire. Thank you Dorset Vehicle Rentals

Posted 2 years ago

“Told van was available on Friday evening for collection - this changed last minute until 830 Saturday morning Appreciate may not have been your fault but had to alter plans last minute for a long drive”

Helpful Report

(Gillingham) - Posted 2 years ago

Good afternoon William, I have spoken to the Branch manager to find out what happened. The customer that had the vehicle before you unfortunately extended last minute and unfortunately sometimes we have no control over this. I can only apologise that we had to put back your collection time. We hope the rest of the rental went smoothly.

Posted 2 years ago

“While the service on site was excellent and friendly, the actual van provided for a very long journey was not. It had the following problems: Diesel spillage in passenger cabin resulting in unpleasant fumes. Failing clutch requiring nursing for the final day. No air conditioning. Pretty well every panel on the van had previously been damaged.”

Helpful Report

(DORCHESTER) - Posted 2 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,122 reviews