Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.78

“Still waiting for deposit , bank have no details , a week later , of deposit being returned that I have been informed was returned the next day by Dorchester office . Have hired many times from here , NOT AGAIN will you see my money .”

Helpful Report

(DORCHESTER) - Posted 3 weeks ago

“Scammers lies about the amount of fuel even tho I proved I put fuel in, no response from Yeovil. Ranch after complaining and took a part of the deposit.”

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(Yeovil) - Posted 1 month ago

Good afternoon, If a vehicle is returned with less fuel you are charged an admin fee & any missing fuel. We take photos of the fuel gage on collection & on return to avoid mistakes happening. If the vehicle is returned with the same fuel, back on time & no new damage, we refund the deposit in full. Thank you for taking the time to leave a review. Dorset Vehicle Rentals

Posted 1 month ago

“Very bad and rude staff”

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(DORCHESTER) - Posted 3 months ago

Good afternoon, I am very sorry to hear this. Do you know who you dealt with in the office? Please feel free to email us with what happened so we can look into this for you. Apologies again. Dorset Vehicle Rentals

Posted 3 months ago

“I spent quite some time on the web site booking and paying for the car so that I could make the most of my day. However I then spent over an hour in the office. Finishing the process. The guy at the desk whilst he knew his job well lacked any people skills and was blunt and rule to all 3 of the customers that I saw. My car was not there. So I was sent off in the hybrid with a flat battery. And no charge point for my phone. I would not have chosen that car and did not enjoy it.”

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(DORCHESTER) - Posted 7 months ago

We apologise for the wait, we try to ensure our staff serve customers as quickly & efficiently as possible but sometimes there is a queue. The managers will be informed regarding the staff that served you & they will proceed with how they deem necessary. Unfortunately when customers do not return vehicles, there can be a domino effect onto other customers. Due to this, we upgraded your vehicle so you were not left without transport. Apologies this vehicle came up with a note reference a flat battery- These hybrid vehicles can run on just fuel if the battery goes down so they are perfectly safe to use. We have multiple different makes & models on our fleet, unfortunately we cannot guarantee what features each car has. Thank you for your feedback & your patience on collecting your vehicle. If you wish to discuss anything further please feel free to email us on reception@dvr.uk.net Dorset Vehicle Rentals

Posted 7 months ago

“I had a minor scrape, and I was very shocked to discover that, although I had paid for supplemental insurance that I assumed (from long experience renting vehicles for decades) was full coverage, I was still billed £500. At £24 a day this is the equivalent of £8,760 in insurance for a year, which would almost buy another vehicle. I am assuming they probably self-insure and this seems to be a rip off.”

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(Bridport) - Posted 9 months ago

Good afternoon, I am sorry if you find the price of repairs unsatisfactory. We did offer for you to rehire the vehicle & get it repaired yourself, but you declined that offer. If you would like a full report of the damage costs we can send this through to yourself. You paid the Collision Damage Waiver which reduced your excess down from £2,000 to £500. This is clearly displayed in the office & on the rental agreement you signed. Please note, you would not have been charged £500 if it was minor damage that would have cost us less than your excess to repair. Thank you Dorset Vehicle Rentals

Posted 9 months ago

“BUYER BEWARE - I paid the damage waiver and the windscreen cover. Was unfortunate to have a stone create a small chip on glass during my travels. Sadly the windscreen waiver is worthless as I still had to pay an extra £100 for the tiny chip. Would I hire from Dorset Rentals again, absolutely NOT, no discretion for something beyond the drivers control… a chip like that could have been repaired for much less than £100! … I feel like I have been ripped off! The van was good but the experience with the company and their policy was not. Never again!”

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(Gillingham) - Posted 1 year ago

Good morning Mr Blake, When you pay for the windscreen cover you are reducing your excess down to £100 from full price of the screen which for some of our vehicles can be up to £1,800. You sign for this on the rental agreement on collection of the vehicle. Dorset Vehicle Rentals

Posted 1 year ago

“U guys were lying about the fuel levels from when I rent the car and when I got it back. Let’s say there’s a little bit of variance u charged me 24£ how can you justify that? And the guy on the counter didn’t care.”

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(Gillingham) - Posted 1 year ago

Unfortunately, if you return a vehicle will less fuel than it was sent out with you are charged for any missing fuel. If you wish to speak to the Gillingham branch direct, please email gillingham@dvr.uk.net Thank you Dorset Vehicle Rentals

Posted 1 year ago

“My rental was quick and easy, there was one big problem when I presented my Driving licence I was taken aback to be told the deposit will be £500.00 because I was over 70 years old. if that is not age discrimination I dont know what is.”

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(Weymouth) - Posted 1 year ago

Hello, I'm not sure if there has been some confusion as you only paid a £200 deposit for your hire which was refunded on return of the vehicle. If you wish to speak to someone regarding this, please email reception@dvr.uk.net Thank you Dorset Vehicle Rentals

Posted 1 year ago

“I was a couple of hours late returning the van on Sunday morning. The next day was Monday bank holiday so the van could not be rehired therefore there was no loss to you. However, despite this I was charged an extra days hire. I am writing to let you know that whilst you have gained £150, you have lost a customer”

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(Bridport) - Posted 1 year ago

Good morning, The vehicle was due back by 8am & the vehicle was returned by 1pm (5 hours late) so you would have been charged for the day. If the vehicle had been return at the agreed time by yourself then no additional charge would have been applied. Dorset Vehicle Rentals

Posted 1 year ago

“Very dissatisfied as hired minibus for collection first thing on Saturday morning, was informed by staff that vehicle wasn’t on site and being driven up, was then told that there was a mechanical issue and another van was being sourced from another depot, ultimately when the vehicle did arrive late, we missed our appointments and put a dampener on the whole weekend”

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(Yeovil) - Posted 1 year ago

Apologies for the delay Mr Lloyd. If customers return vehicles late in other branches, this can cause a delay for ourselves & the next customers. Unfortunately, there is nothing we could do about the original vehicle having a unexpected mechanical issue & we would not send a vehicle out in that condition. We supplied you with the vehicle you needed as quickly & efficiently as possible. Hopefully you can appreciate that our staff did the best they could to help in this unfortunate situation.

Posted 1 year ago

“accepted my on line booking then when I went to collect no van available, then one came within 5 minutes!, then then charged me for not booking on line, a complete shower!!”

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(DORCHESTER) - Posted 1 year ago

Hello, I have looked into this for you. When you book online you are sending us a booking request which we must either accept or reject depending on availability. The booking you made online was rejected which means we never took this money it would have simply been pending in your account. If for any reason you have not received this back you will need to contact your bank. A different vehicle to what you booked online must have come available when you came in to collect & we were able to help you hire this vehicle. Sincere apologies if our service wasn't satisfactory to you. Dorset Vehicle Rentals

Posted 1 year ago

“I had ordered a SUV specifically to transport my dying father to my mothers internment - 8 hour round trip. I rang in advance to double check that a SUV specifically as it would accommodate my father in comfort for the long journey. When I arrived to pick the car up, I was given an estate car which wasn't what I ordered. It was extremely difficult to get my wheelchair bound father into the car and it was an incredibly uncomfortable journey. It was unnecessary and entirely avoidable.”

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(Yeovil) - Posted 1 year ago

We are so sorry to hear about your father & the trouble you have had. Do you know which staff member you spoke to when you rang up to check the suitability of the vehicle so that we can look into this further? Please email wendy@dvr.uk.net Thank you Dorset Vehicle Rentals

Posted 1 year ago

“I should have paid 130 pounds for the car rental. 150 was taken from my card. I don't know why. I feel cheated.”

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(Yeovil) - Posted 1 year ago

Good afternoon, We have you hiring a Luton van on our system & not a car.. Please feel free to email us at reception@dvr.uk.net if you were given a different price than you paid & we can look into this further for you. Dorset Vehicle Rentals

Posted 1 year ago

“scuff on an already scuffed bumper… charged £450….absolute joke. It’s so short sighted to run a business with these scamming tactics. I’m a manager with a commercial lighting organisation and we’ve just taken a contract on in the south west from may- July and would need to rent a LWB transit and tipper long term.. I’ll take our business elsewhere. Absolute joke of a company”

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(Gillingham) - Posted 2 years ago

“Hired the van from the Yeovil branch, the van was clean and tidy, the staff were polite and professional”

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(Yeovil) - Posted 2 years ago

Lovely review, but can we have more than one star? Thank you for taking the time to give us your feedback!

Posted 2 years ago

“My experience with gillingham branch was awful, booked luton van 4 weeks in advance then turned up on the day only to find the branch closed and nobody in site. After 1 hr of trying to get hold of somebody from another branch, they informed me the branch was closed due to covid ( which never helped me at all as i was moving house that day ). After another 30 mins yeovil branch would send somebody up to gillingham to get me the van keys if i paid a £200 deposit which i authorised and they turned up 40 mins after. When they arrived i was told the hire charge was wavered due to the upset caused. Only to find out later the money for the hire charge was taken out of my bank unauthorised, after trying to ring head office the following 2 weeks and not getting through to speak to anyone ive given up and wont be using this company again”

Helpful Report

(Gillingham) - Posted 2 years ago

Hello Mr Gray, Unfortunately, there was nothing we could do about the branch not being open due to COVID as we try to keep all of our staff & customers as safe as possible and we did not wish to take any risks. We apologise sincerely if you were not contacted – this must have been a human error on our end. I have spoken to all the members of staff involved & checked the notes on your booking & unfortunately we have no mention of the full charge of the vehicle being waivered. If you can confirm the name of the member of staff that this was agreed with I can look into it further for you. Dorset Vehicle Rentals

Posted 2 years ago

“Thank you all went very smoothly. Staff were friendly and helpful Thank you”

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(Gillingham) - Posted 2 years ago

Lovely review, but can we have more than one star? Thank you for taking the time to give us your feedback!

Posted 2 years ago

“Our hire of recovery truck on 23rd March was very stressful. We had 180 miles to travel to collect a car. After barely 80 miles the truck alerted "ENGINE SERVICE NOW" went into limp mode, lost power and revs limited. We stopped for breakfast and started up again and it was working again for the next 50 miles. Then limp mode again. It reset again when we loaded car and ran okay for half way back, then limp mode again back to home base. Drivers door could not be opened 3 times from inside. Winch was spooled on wrong way and we spent 15 mins trying to sort it out before loading car. Sent two emails in to DVR about this hire and not even had the courtesy of reply. A friend who heard about our journey said he'd hired it back in Nov 2021 and it went into limp mode on him 3 times as well. So it's been broke for 6 months. Very disappointed.”

Helpful Report

(Gillingham) - Posted 2 years ago

Hello Mr Tattersall, Please can you confirm who you emailed with your concerns so we can look into this further for you? We apologise sincerely that this happened to you and I can assure you our vehicles go into our workshops every time we are notified of a problem & vehicles are checked over before they go out on hire. Our recovery trucks are now only allowed to go out for hire when being used locally & we will ensure the vehicle has been/will be looked at in our workshops before going back out on hire. Can you please also confirm if you attempted to call our 24-hour contact number or the breakdown number? If not, please ensure in the future you do this as we can do everything we can to help whilst you have the vehicle out on hire. Dorset Vehicle Rentals

Posted 2 years ago

“First time I hired I was incorrectly charged £200 for CDW. This only became apparent when I received the credit card bill. This time I had booked an estate for the long load bay but the only vehicle available on arrival was a hatchback. No one had bothered to contact me in advance leaving no option but to take the unsuitable vehicle”

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(Yeovil) - Posted 2 years ago

Good morning Mr Cooper, Please accept our sincere apologies that you received the incorrect vehicle. Staff will be spoken to regarding this to prevent this from happening in the future. If you wish to discuss your hire further please email wendy@dvr.uk.net. - Thank you

Posted 2 years ago

“Still waiting for the balance of deposit to be refunded after emailing”

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(Weymouth) - Posted 2 years ago

Good morning Coralee, Can you confirm who you've emailed so I can look into this for you? Thank you Dorset Vehicle Rentals

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals Reviews