Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.78

4.8 Rating 3,122 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,122 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The vehicle was a poor simulation of a car - the engine is weak and the pick-up very clunky. Service etc was great, though.”

Helpful Report

(DORCHESTER) - Posted 5 months ago

Thank you for taking the time to leave a review. I would recommend if you would like a higher engine next time, to book a larger car as unfortunately the small automatics aren't built necessarily for speed. Please can you elaborate on the pick-up clunky? - If this is a mechanical fault with the car did you make one of the staff aware on return or during your hire? We are glad to hear the service was great. Thank you Dorset Vehicle Rentals

Posted 5 months ago

“Van had marks scrapes and dents on almost every body panel. It Did not help me maintain professional look.”

Helpful Report

(Yeovil) - Posted 5 months ago

Thank you for taking the time to leave a review. Apologies you received a van with damage on. Unfortunately when we are busy we will send out vehicles with damage on providing it doesn't effect the use or safety of the vehicle. We hope you can understand this as we do not wish to leave any customers without a vehicle unnecessarily. Thank you Dorset Vehicle Rentals

Posted 5 months ago

“I have received a wrong Parking Ticket when I stayed in a Hotel in Bournemouth for 2 nights with FREE PARKING. The hotel cancelled the ticket, but I have been told that you deducted £36.00 admin. Charges from my credit card, which is unfair.”

Helpful Report

(DORCHESTER) - Posted 11 months ago

Good afternoon, There is an admin fee for all customers when we receive a speeding/parking fine from your hire. As your ticket was cancelled by the hotel have you spoken to our fines department reference this? If not, please email us at fines@dvr.uk.net with all the information. Thank you Dorset Vehicle Rentals

Posted 11 months ago

“Had to queue when picking up”

Helpful Report

(Yeovil) - Posted 1 year ago

Apologies you had to wait in a que, I can assure you our staff work as quickly as possible to ensure customers are served. Thank you for your patience. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 1 year ago

“My Dec booked car was provisionally booked over the phone through Andy the Weymouth Manager and confirmed at the Dorchester office on payment/collection. Andy has always provided me with a great service from the Weymouth Office where all my previous DVR cars have been supplied/collected by me ready and clean, but the Dec hire car was dirty inside (no excuse) and out (perhaps too cold for the hose?). Also, the Dorchester office didn't open its door until 0810 in the morning (0800 opening time?) and I am used to Andy opening up at the Weymouth office approx 15 mins before 0800 so I can get the paperwork sorted out as early as possible and I can get away quicker. I have been very happy with service I have received in the past from Andy and his Weymouth office team but was disappointed with my last experience at the Dorchester office. 5 stars for Andy & Weymouth but only 2 stars for Dorchester but I can't score both hence 3 overall.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for taking the time to leave a review. I will be sure to show this to Andy & the rest of the team at Dorchester. The hose may have been frozen hence the outside of the vehicle not being cleaned however, the inside should have been cleaned & I will speak to our cleaners regarding this. I can only apologize if the reception door was not opened on time. I am unsure why this happened but again, I will pass the message on to prevent this happening in the future. Dorset Vehicle Rentals

Posted 1 year ago

“Vehicle ok but not impressed with how they run their refuelling policy. Collected vehicle below full, returned it around the same level and was then told I was 10ltrs short for which they would charge me a £30 admin charge plus fuel. I refused and took it back down to the garage where I only got 5ltrs in. If you run a full to full policy, make sure the vans are full from the off.”

Helpful Report

(Yeovil) - Posted 1 year ago

“Reasonably priced..however customer service poor, No place onsite to leave personal cars over night. Be sure to remember your NI number even if you have used there service recently ...there's no way around it and if you booked for 0800 ..received the van at 0930 ...you will be charged for an extra day if you returned for 0930 the next day.”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for taking the time to leave a review. You must bring in your National Insurance Number or the licence check code, so we are able to complete a licence check. This is done for every customer, for every hire. Our charge times go from 08:00 - 08:00. If you do not decide to collect the vehicle until a later time this is fine, but it still needs to be back at the agreed time. Dorset Vehicle Rentals

Posted 1 year ago

“We really appreciate the use of your vehicle as we have done for a number of years to transfer our beach hut to Weymouth and back for the season. Your staff have always been very helpful. Our main concerns are that there is very little parking space for the vehicle we use to access your compound in Dorchester so I need to bring a bike with me. We find the cost is excessive for the short use 2/3 hours at the most in the evenings when we need the tailift.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for taking the time to leave a review. We do have a customer car park here which customers are able to leave cars or small vans in & if there isn't a space you can ask a staff member to see if we are able to free one up for you. Unfortunately, we do charge for a minimum of a one day hire so you do pay for the day. Thank you Dorset Vehicle Rentals

Posted 1 year ago

“I don’t like the additions. The huge excess is ridiculous and only serves to up-sell the waiver, same goes for the windscreen and tyres. I rent a number of vehicles in other locations where everything is included and with the rental . The upfront is more but I prefer that.”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 1 year ago

“Usual security checks all ok on me and got the required van with no problems , then 2 weeks later I NEEDED TO HIRE A VAN AGAIN BUT THEY HAD CHANGED THEIR ' AGE ' CRITERIA AND I DIDN'T QUALIFY ANYLONGER SO WHATS THE POINT !!! BE LIKE OTHER UK WIDE VEHICLE HIRERS AND GET IN LINE FOR HIRES !!!!!!!!!!!!”

Helpful Report

(Gillingham) - Posted 1 year ago

Thank you for taking the time to leave a review. Unfortunately, our insurance policy does not cover customers of a certain age hence why we were unable do to further hires. Apologies for any inconvenience. Dorset Vehicle Rentals

Posted 1 year ago

“Happy with car did the job and was clean. Unhappy with the security deposit. Appreciate you require one however you are slow to return the deposit.”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for taking the time to leave a review. We did refund your deposit on return of the vehicle. It is your bank that holds the deposit before it is released back into your account. Unfortunately this is down to your bank, not us & there is nothing we can do to prevent this. Dorset Vehicle Rentals

Posted 1 year ago

“I was a bit annoyed that the van I ordered was not available. I was given a much larger van for the same price, however, the stress of driving such an enormous van for the small job I needed to complete was not welcome. The van did not fit into one parking space as it was a LWB. Way too much stress to cope with.”

Helpful Report

(Bridport) - Posted 1 year ago

Thank you for taking the time to leave a review. Apologies that we had to upgrade you into a larger vehicle. Unfortunately, during our busy periods, this can happen as vehicles can become unavailable for multiple reasons. Instead of letting customers down, we would upgrade you to ensure you are still able to have a vehicle. Thank you for your understanding.

Posted 1 year ago

“I've hired from Dorchester a few times and not had a problem. However the last occasion I was dropping the car off Sunday afternoon even though I had it booked until Monday 8am and my own vehicle had been blocked in. So, I had to come back the next day to find even more vehicles blocking me in! When I mentioned it to one of the staff I was greated with a shrugg of the shoulders and said "Yeh it happens sometimes ". 24 hour drop off is great only if you don't get blocked in!”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for taking the time to leave a review. Apologies your vehicle was blocked in. Although we ask customers to park vehicles considerately on return to ensure other people can get their cars out of the car park, this doesn't always happen. I appreciate this is frustrating for all involved & apologise for this. Staff are always in before 8am on a Monday morning & we will get the vehicles moved for customers as quickly as possible. Apologies again & thank you for your patience & understanding. Dorset Vehicle Rentals

Posted 1 year ago

“Unfortunately I won’t be hiring from you again as the deposit is going up to £500 for over 70 drivers this is unacceptable to me so I would have to consider other venues in future. Regards J Hayes”

Helpful Report

(Weymouth) - Posted 1 year ago

“Rude staff and van was described as spotless but was dirty inside. Got home and checked oil to find it was nearly empty and had to top it up myself.”

Helpful Report

(Yeovil) - Posted 1 year ago

Thank you for taking the time to leave your feedback. I will speak to the Yeovil Manager to make him aware of this & hopefully prevent this in future.

Posted 1 year ago

“The car was fine once I got it. And the price was reasonable. However, I had to queue half an hour in the cold and pouring rain outside the office before I could enter (only one customer at a time because of covid).”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this. - Apologies for the wait. We are still trying to keep staff & customers safe and our staff work as quickly as possible to get customers served as soon as we can. Thank you for your patience. Dorset Vehicle Rentals

Posted 1 year ago

“On collection of vehicle was not made aware there was no parking on site for my vehicle.”

Helpful Report

(Gillingham) - Posted 1 year ago

We do say on the locations page of the website that there is no parking available on-site at the Gillingham Branch. Apologies for any inconvenience caused.

Posted 1 year ago

“Car booked for 8am. Had to wait until 8:05 for doors to open. Receptionist was brilliant, very efficient. Unfortunately the car was blocked in by four vans. The guy in the yard was pleasant and helpful but I had to wait ten minutes for the car to be released. Wasn’t until I got to my home to collect the family that I realised the backseat footwells had not been hoovered and there was a food stain on rear of drivers seat. I these times of covid I would have expected a higher cleanliness of the interior. Never had any problems before, and I will hire again, but felt that this time the standards had slipped slightly.”

Helpful Report

(DORCHESTER) - Posted 1 year ago

Sincere apologies for the wait. We are extremely busy at the moment & the cleanliness of the rear interior of this car must have simply been missed. We will ensure the cleaner & yard staff are spoken to prevent this from happening again in the future. Thank you for your patience. Apologies again. Dorset Vehicle Rentals

Posted 1 year ago

“Hi, I did write in with regards to fuel but have not heard anything? Hire date 2/3 July Charlotte Moore for North Dorset rugby football club”

Helpful Report

(Gillingham) - Posted 1 year ago

Hi Charlotte, Your email was responded to on the same day as I have just checked through reception emails. Please check your spam folder. Thank you Dorset Vehicle Rentals

Posted 1 year ago

“Dorset Vehicle Rentals Weymouth. I used the online booking system which is very good and easy to use. This included all my driver's licence details and I did the online licence check as requested. I received my booking confirmation to collect the van at 8.00 on the date selected; I arrived at 8.00 there were 4 other customers in front of me, one person behind the counter dealing with the bookings. He continued to answer phone calls whilst dealing with the customers which held up each person booking in. I eventually left in the van at 8.55 almost an hour after the collection time, fortunately, I did not have far to go but I am disappointed as losing an hour off of the day's hire is far from ideal. I was also asked for my licence again when all the details had already been entered in my online booking? Good online booking, nice van, reasonable hire costs but let down by the slow process of actually getting the van out! Maybe more than one person at the counter to deal with customers and/or take phone calls would be a big improvement. I am reluctant to use them again due to this which is a shame.”

Helpful Report

(Weymouth) - Posted 1 year ago

We must see your licence on collection. This is our policy. When you book online you type in your licence details in order to book & this also helps speed up the process of the collection as we have less information to fill in on our system. We are sincerely sorry about the wait - since Covid we try to have fewer people in the office for the safety of staff & customers. We may have been short-staffed on this day but we do our best to keep all of our branches open & sometimes due to this checkouts can take slightly longer. We apologise for any inconvenience caused & thank you for your patience.

Posted 1 year ago

Dorset Vehicle Rentals is rated 4.8 based on 3,122 reviews