“I was very satisfied with the same rental van twice within 6 months however, when I checked my account recently I see I have been overcharged. I emailed but had no reply. I would be grateful for a call or email back. Thanks Lee Enticott”
“It was nice being able to pick the vehicle up locally, but the vehicle had obviously not been cleaned for a long time, there were cobwebs on the windscreen, which is strange in these times! Plus there was no water in the water bottle to clean the windscreen. Not good and quite basic!”
“You need to open your Wincanton location as soon as possible. I wasted 2 hours of my day having to use Yeovil.
Yeovil office we’re excellent but too far away. In future if Wincanton not open then I would likely use one of the national providers!”
“The van broke down on our removal day, from London to Somerset, which was testing to say the least. But in the end we got here via the AA cover. Ok, it took all day, we arrived at 1 am in the morning, but we were grateful for the emergency cover. And Dorset vehicles picked up the van the next day so things were resolved in the end. These issues can't be avoided, so don't blame Dorset Vehicles for the breakdown. Just our bad luck on the day. Otherwise they seem a reasonable company to deal with. If all had gone well on the day I'm sure I'd be giving them a better rating and review.”
Posted 1 year ago
Sorry that the van broke down Douglas on your removal day, and for the inconvenience caused on already a stressful day. Just to reassure you all our vehicles are serviced regularly, but this was unfortunate that this breakdown happened to you. Wishing you every happiness in your new home.