“Booked at Yeovil office. Yeovil let me measure the van a week before to make sure it was the optimum size for my needs. I was given a list of hire costs which remained fixed unlike a competitor company whose charges changed by the day just like airlines. Easy booking procedure with very friendly office staff. Van ready and clean at time requested. Very comfortable Ford Custom, easy to drive. Extra costs for CDW and extra driver etc. very competitive. Deposit was returned promptly with no dispute. Will use again if need arises.”
“My recent car hire experience was very good. The pick-up procedure was smooth, the car was new, in good condition and clean, and it performed well through the hire period. Drop-off was easy too.”
“Very good service and quick turnaround.
Slightly aggrieved that the vehicles provided were the very basic with very few comforts, especially as I had one for a week. The price however was quite reasonable.
Add ons were expensive. Extra to add another driver! Surely this could be done for free?”
“It was nice being able to pick the vehicle up locally, but the vehicle had obviously not been cleaned for a long time, there were cobwebs on the windscreen, which is strange in these times! Plus there was no water in the water bottle to clean the windscreen. Not good and quite basic!”
“I used DVR twice in 2 weeks to move home. Renting was easy, on pick up they were really quick with paperwork and getting a van ready for us. Definitely would use again, thanks!”
“Bit of a wait when collecting vehicle. Seem to have to go over again all the details you have entered online.. strange!!
We had booked online and ideally wanted a couple of drivers. However, on line you were advised to give all driver details on the gov website to avoid any problems on pickup.
You were also provided with a ref number etc.
This was a total waste of time, as we physically had to have all the drivers ID on pickup.
This was certainly not made clear on the website and could have caused us major problems enroute.
Luckily we managed, but this needs to be more clear.
Thought the vehicle could have been in better condition. It had more knocks and scraps, especially the broken wing mirror, which we weren’t sure was legal to drive!!
The gears were unpredictable especially in first.
We dropped off vehicle early and left keys in a box, which is a good idea.
We were asked for £100 deposit on the day and this would be refunded. Also some kind of waiver fee, which again don’t believe was mentioned on the website.
Overall not really a good experience, but to be honest we needed the vehicle for a house move, so we had no choice.
We expected the £100 to be refunded within 5 working days. This we had to chase as it didn’t appear.
Eventually a nice chap in a different branch (who answered the phone) sorted the situation and we received within 3 days.
The phone system too is a bit strange. If you wanted to get through to the accounts department, you were promoted to press a number... but no point as they only work certain hours!!
A little more thought and explanation would have made the above more pleasant.”
