Doorfit Reviews

Name: Doorfit
Rating: 4.70

4.7 Rating 800 Reviews

95 %

of reviewers recommend Doorfit

Company Reviews

Metrics

Info

4.7

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy and delivery was on time.”

Helpful Report

Posted 2 days ago

“I ordered my replacement vintage door lock online and the process was straightforward from product selection through to payment. Confirmation was reassuring and delivery tracked with DHL. Arrived next day and fitted. Brilliant. Will definitely be using Doorfit again.”

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Posted 1 month ago

“Fair price and delivery”

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Posted 1 month ago

“Would have been a 5* review but was not advised items were out of stock.”

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Posted 2 months ago

“Great hinges, note they don't come with screws to attach to slab or frame, so if you are using as replacements, carefully remove and storr the old ones.”

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Posted 5 months ago

“Easy to use website and the part was exactly what we needed The delivery took longer than we expected (Royal mail)”

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Posted 6 months ago

“Product was great & a cracking price. Didn't hear anything for a couple of days after placing order but when I contacted them it all moved forward quickly. Will be using them again.”

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Posted 6 months ago

“Hinges were spot on thanks”

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Posted 6 months ago

“This is the first time I have purchased from Doorfit. The online process was easy to use and the product range was great. I purchased my items, paid for them and received my confirmation with a 2 to 4 day delivery window. I had to contact Doorfit after waiting 7 days with no contact from doorfit to see why I had not received my goods. I was advised that it would be a few more days before I got my delivery as the goods were not in stock. When the goods finally arrived they were very well packed and great quality. I understand that stocks can run out but it's good management to advise customers as to why their goods are not being delivered within the window given. It would have been a 5 star but for this lack of customer focus... Colin McAfee”

Helpful Report

Posted 8 months ago

Hi Colin, Apologies for your experience on this occasion. I've spoke to the sales team and we've identified where the communications fell down, so thank you for highlighting the issue. Kind regards Robert

Posted 8 months ago

“Ideal product for ourselves, well made however the product stated it was illuminated but there was no bulb in the packaging on its arrival”

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Posted 10 months ago

“I received the wrong product because, I feel, the options, from which I made the wrong decision, we’re not explained properly on the site.”

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Posted 10 months ago

“Very good and reliable I expected the pins to come with the hinges but they did not”

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Posted 1 year ago

“The grilles were of a decent quality at a reasonable price”

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Posted 1 year ago

“Hi, ordered a multi-point lock as a replacement for my front door so it had to match and it was spot on so thanks for that. Delivery was quick the only issue was the tube it came in only had one plastic end and tape over the other, unfortunately the plastic end and tape had come off and the lock was no longer secure in the tube. Maybe going forward the lock should have some bubble wrap around each end to stop it from sliding to each end and the tube ends.”

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Posted 1 year ago

“Didn’t realise the can would be so small hence 4stars very prompt service and delivery”

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Posted 1 year ago

“Products arrived on time and to specification. My only complaint would be the excessive delivery charge”

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Posted 1 year ago

“Very pleased with the product, pitty black fixing screws weren't included.”

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Posted 2 years ago

“Very well made product. The use of Admastik on the fitting instructions was a problem, as it is no longer available. I used clear sealant instead after asking Paul Joiner. When I purchased the item, I did not realise I would have to cut about 6mm from the bottom of the door to give sufficient clearance, the necessary 28mm clearance should be made clearer.”

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Posted 2 years ago

“Came quickly and not damaged in transit like Homebase!!”

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Posted 2 years ago

“Good looking product should work quite well, not fitted yet as only received today. Less screws than I anticipated, brief instructions given but no suggested pitch of screws. Is the additional use of adhesive, double sided tape or staples (on wood) recommended to improve retention, don’t know. Swift delivery after order placement which is always appreciated. I’m thinking of backing up the stiffness with the use of thin steel or wooden strip. It would be nice to have a shallow groove within the extrusion to indicate screw centres on the thicker fixing wing.”

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Posted 2 years ago

Doorfit is rated 4.7 based on 800 reviews