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Doorfit Reviews

4.7 Rating 800 Reviews

95 %

of reviewers recommend Doorfit

Company Reviews

4.7

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“POOR - BUT I HAVE NOT REPORTED TO TRADING STANDARDS. TO BE FAIR WHEN I E-MAILED ABOUT PROBLEM DOORFIT THANKED ME FOR ALERTING THEM. I PAID RATHER A LOT FOR A DOORBELL PUSH - CHEAPER ON SOME OTHER SITES. CLEARLY STATED ILLUMINATED BUT ON ARRIVAL IT WAS NOT (SO i MAY AS WELL HAVE SAVED AND GOT A NON-LIT VERSION). THE BUBBLE PACK HAD A LABEL SAYING ILLUMINATED, SO MAY BE SUPPLIER AT FAULT. WHEN I INSTALLED THERE WERE NO INSTRUCTIONS AND THE CONTACTS WERE SO POORLY DESIGNED IT WAS NOT REALLY POSSIBLE TO INSERT A WIRE AND TIGHTEN - SO A SOLDERING JOB - 5 MINS BECAME AN HOUR !!”

Posted 1 month ago

Unfortunately the manufacturer of the door bell altered the product without notifying us. We have now changed the item description on our website and apologise for the error. I'm sorry that our service has fallen short on this occasion. We had assumed you were satisfied with our initial response but if you wish to discuss the matter further please contact me (Robert Neil) via info@doorfit.co.uk. Robert

Posted 1 month ago

“I think the lock must be faulty somehow because My husband fitted the lock but when he tried to unlock the door one of the bars was jammed so we couldn’t open the door so he had to try to wedge the door to make a gap with a chisel so he could fit an angle grinder in to cut the bolts back off so we could get the door open. He then had to put the old lock back on which only one locking bolt works so we can lock the door. Was a very bad day the house freezing trying to fit the new lock with no success.”

Posted 3 months ago

“No instructions to fit it yourself - not diy”

Posted 2 years ago

We have spoken to this customer and it appears this negative review relates to another company and is unrelated to the goods we shipped to them.

Posted 2 years ago

“Ordered door handles that were supposedly in stock. Received a phone call the next day to say they were not in stock and would arrive later in the week so thought I would wait. Only to then receive another phone call at the end of the week to say that the delivery was further delayed so I asked for a refund. By this point, the money had been taken from my account. While I appreciate that this is beyond their control, what is in their control, was a prompt refund for a product that they never actually had in stock. Over a week and a half I have still yet to receive my refund. I was assured at the beginning of the week that it would take a few days. It is now Friday and still no refund.”

Posted 2 years ago

Dear Clare, Many apologies, we have been experiencing problems getting hold of some products recently. Your credit has been processed and will be in your account shortly. Yours sincerely Robert

Posted 2 years ago

“Product was extremely poor quality. Had to pay to return it myself and still waiting on a refund”

Posted 2 years ago

Sorry that you were unhappy with the item you ordered. We can confirm the goods were received yesterday and your credit has been processed today. Yours sincerely Robert

Posted 2 years ago

“Still awaiting my order... when I finally get it I’ll be sure to leave a review 👍”

Posted 3 years ago

Apologies, you shouldn't have received the invitation to leave a review while your goods are on back order.

Posted 3 years ago

“After 11 days I haven't received my order... :-(”

Posted 3 years ago

Sincere apologies, this was an error on our part. The order has now been shipped with overnight delivery. Yours sincerely Robert

Posted 3 years ago

“The plate arrived bent - packaging clearly not adequate for the postal service you are using. Had to finish a job so had to purchase from elsewhere. Disappointing”

Posted 3 years ago

“A terrible company. Fitted our garage door in-correctly and have refused to fix the problem. Avoid this company if you seek good customer service.”

Posted 3 years ago

“Product not delivered, cannot submit a review”

Posted 4 years ago

Apologies, for the delay on this, I know you've now spoken to our sales office and the issue has been resolved.

Posted 4 years ago

“How can I send a review when haven’t received the item”

Posted 5 years ago

I'm sorry you shouldn't have been sent an invitation to review a product you haven't received. I'm looking into the reasons behind the error but wanted to reply in the meantime. Best wishes Robert

Posted 5 years ago

P.s. the goods have been despatched today and will be delivered to you tomorrow.

Posted 5 years ago

“Rubbish. £5 delivery..Nothing after 3 days, not answering phone calls on any option, then receive a call saying no stock maybe 4 more days- for a latch? Only good thing was the money was back in my account fast.”

Posted 5 years ago

I'm sorry our service hasn't met expectation on this occasion. Sincerely Robert

Posted 5 years ago

“Can't give any review as yet, as have not yet to received my order”

Posted 5 years ago

According to our courier they made attempts to deliver on the 6th and 7th and records state they left a card. The goods have been delivered today and left with your neighbour. Please do come back to me if this isn't correct. Thank you for your order. Best wishes Robert

Posted 5 years ago

“i have not received my order as of yet”

Posted 6 years ago

Dear Moynul, Sorry to hear you haven't received your order, according to our carrier's records the goods were delivered on 13th June. We have sent out a replacement free of charge. Best wishes Robert

Posted 6 years ago

“The items I ordered were not the items that I received, I was sent inferior brass coloured knobs, not even solid brass, as apparently the item I ordered was now discontinued. It would have been better to email me to say the item is no longer available. I spoke to sales and they have said I will get a refund, which I will check on my next statement.”

Posted 7 years ago

Dear Adrian, I'm sorry about the problems you have experienced with this order. It is our normal practice to inform customers if items been discontinued. I'm sorry in this case we haven't done so. We have now removed the item from our site and your payment has been credited to your account. We hope you won't be put off using us again in future. Yours sincerely Robert Neil Joint Managing Director

Posted 7 years ago

“Still have not received product Delivery company has tried to deliver twice I have waited in on the scheduled times and they have not come”

Posted 8 years ago

“Items ordered on 19th June. Still not delivered on 30th June”

Posted 8 years ago

Doorfit is rated 4.7 based on 800 reviews