Doorfit Reviews

Name: Doorfit
Rating: 4.70

4.7 Rating 987 Reviews

94 %

of reviewers recommend Doorfit

Company Reviews

Metrics

Info

4.7

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice doorhandle-quality job Let down by delivery which did not arrive next day as requested”

Helpful Report

Posted 4 weeks ago

Dear William, You placed your order at 4.39pm which is after the cut off for next day delivery (3.00pm). The goods were shipped on time and delivered the following day at 8.56am. The cut off time is clearly stated on the site and during the checkout process. Yours sincerely Robert

Posted 4 weeks ago

“Since my previous review, the company have been very helpful in locating and making sure my item was delivered. Unfortunately, I would still think twice before ordering with them again.”

Helpful Report

Posted 4 months ago

Hello, We did reply and did despatch the parcel on the day we stated but unbeknown to us the courier (DX) has failed to deliver it. We are very sorry for the problems you have experienced with this order and will contact you privately to make sure the parcel arrives safely.

Posted 4 months ago

“Hinge was good as described ,but postage was terrible .According to the sales advice it shoulod have landed on the tuesday it didnt arrive until the friday ! it was posted second class parcelforce .”

Helpful Report

Posted 9 months ago

“Packaging used far too much stickytape. Difficult to open without damaging product. Should use box or padded envelope.”

Helpful Report

Posted 11 months ago

We have had a few issues with this product being damaged in transit, so we may be over compensating.

Posted 11 months ago

“The item did not appear to be exactly as advertised as was lacking the expected branding, but it was otherwise very similar and did the job.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We have looked into this and it seems the new stock is branded IH instead of Gridlock. I can confirm it's the same product but we didn't know the manufacturer had changed the branding. We hope that reassures you. Kind regards Robert

Posted 1 year ago

“I ordered a handle set, black chrome handle, however the set didn’t come with the latch or hinges.”

Helpful Report

Posted 2 years ago

Dear Kazi, We feel this is an unfair review. Our webpage makes it clear that only the handles were included in the offer. Latches and hinges come in numerous sizes so it is not possible to provide a pack including those items. Our sales team is on hand and happy to assist with any questions you may have before an order is placed. Sincerely Robert

Posted 2 years ago

“PLEASE PLEASE don’t use DHL, to go to the wrong address three times is not acceptable, especially every time I emailed to let them know !! Thanks Jonathan Goldie”

Helpful Report

Posted 2 years ago

Dear Jonathan, Our sincere apologies, it seems your address on the DHL software displays in a way which makes it difficult to distinguish the correct house. We have credited the carriage for you and our despatch team are now aware of the issue. Yours sincerely Robert

Posted 2 years ago

“Bought a sliding door kit, box came damaged and missing fixings. Paid a lot of money for postage for it to come like that. Pretty disappointed.”

Helpful Report

Posted 2 years ago

Dear Ryan, Sorry to hear about the transit problems. Could you contact me to confirm which fittings are missing and we can arrange to resend them to you. Kind regards Robert

Posted 2 years ago

“Part arrived in packaging which was damaged and the product bent, thankfully I was able to use physical pressure to straighten the item so that it could be fitted.”

Helpful Report

Posted 3 years ago

Thanks for your understanding Gordon. Occasionally the Couriers seem to mishandle long items. We do try out best to package in such a way which will avoid such instances but we take this on board. Kind regards Robert

Posted 3 years ago

“Arrived ok, not fitted yet, they are replacing existing ones, my main criticism is that there are no Instructions whatsoever or a description of how they work, I suspect that they are for professional Door fitters and not for us diy amateurs Regards Keith Byfield”

Helpful Report

Posted 3 years ago

Hello Keith, Unfortunately the manufacturer doesn't provide paper instructions but I have sent you a link to a website where you can download a copy. I hope that helps Robert

Posted 3 years ago

“I ordered chrome hinges and white were delivered. However, Doorfit offered to change so happy with company.”

Helpful Report

Posted 4 years ago

“Item ordered was delivered but with wrong specifications. Details on length and diameter of chrome steel tubing were not followed. However following a call to Doorfit the gentleman taking the call was most apologetic and the issue was remedied immediately. The correct item then arrived promptly the following day. I was extremely grateful to the gentleman responsible for sorting the issue,”

Helpful Report

Posted 4 years ago

Apologies for the error on your delivery, I'm glad we were able to sort it out quickly for you. Best wishes Rob

Posted 4 years ago

“doorfit was really helpful but you where let down by third party vendor as you said on the phone so that our company has gone else where for part and project moving forward”

Helpful Report

Posted 4 years ago

Apologies again that we weren't able to fulfil your order, we are finding that global shortages are causing some lines to be delayed, but we're working hard to make sure our website has up to date delivery information. Kind regards Robert

Posted 4 years ago

“Product is great but had to e-mail a month after order to prompt them to send it and they charged £16.67 carriage.”

Helpful Report

Posted 5 years ago

Apologies again for this delay, the goods were returned to us twice due to problems with Jersey customs and our courier company. The high carriage charge relates to the channel island location. Yours sincerely Robert

Posted 5 years ago

“Having ordered the product and paid for it I subsequently received an email saying the item is out of stock. However I received a prompt refund.”

Helpful Report

Posted 5 years ago

Hello, after an email exchange with my colleague Phill, we credited the transaction on the 20th April.

Posted 5 years ago

“I ordered some bolts, but there were no keys, and no mention of needing to buy them additionally Still waiting for a reply as to which key I need to buy”

Helpful Report

Posted 5 years ago

We have checked our site and the item description clearly states the 'keys are supplied seperately'

Posted 5 years ago

“After ordering the item I was informed me it was out of stock and a new stock would be received in a few days. When the new stock arrived the replacement part was not compatible with my system and I was promised a full refund which I have not as yet received. With above in mind none of the statements in the review are relevant.”

Helpful Report

Posted 5 years ago

“I thought seeing this online with description and price it would be better than the item I received. Back plate was bent 😩 and quality not good 🤨 sorry”

Helpful Report

Posted 5 years ago

“After paying £10.00 for next day delivery it came a day late. Also although it was supposed to fit my door I needed to drill through the door to make it fit. Fixing holes on door were 163mm. Door handle to centre of lock was 92mm NOT a problem, fritted over lock with no problem. Now fitted it looks good. Regards M.Butler”

Helpful Report

Posted 5 years ago

Dear Mr Butler, Thank you for your review. We would like to clarify that your order was placed after the 3pm cut off for next day delivery. The product you ordered was a universal repair handle which may require some minor adaption to fit. I'm sorry if that wasn't clear from our site, we will review this product's description to make this point clearer. Yours sincerely Robert Neil Joint Managing Director

Posted 5 years ago

“Product acceptable but cost of postage at some two times the cost of item I thought excessive.”

Helpful Report

Posted 7 years ago

We note your comment about the carriage but in this case we have no option but to ship to Highlands of Scotland via courier because the Royal Mail will not accept aerosol canisters. The carriage cost us £23 to ship the goods which is more than we charged, nevertheless we understand why you have raised the query. We hope it won't dissuade you from ordering from us in future, we always try the find the most cost effective ways of shipping. Yours sincerely Robert Neil

Posted 7 years ago

Doorfit is rated 4.7 based on 987 reviews