Doorfit Reviews

Name: Doorfit
Rating: 4.70

4.7 Rating 800 Reviews

95 %

of reviewers recommend Doorfit

Company Reviews

Metrics

Info

4.7

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a handle set, black chrome handle, however the set didn’t come with the latch or hinges.”

Helpful Report

Posted 2 months ago

Dear Kazi, We feel this is an unfair review. Our webpage makes it clear that only the handles were included in the offer. Latches and hinges come in numerous sizes so it is not possible to provide a pack including those items. Our sales team is on hand and happy to assist with any questions you may have before an order is placed. Sincerely Robert

Posted 2 months ago

“PLEASE PLEASE don’t use DHL, to go to the wrong address three times is not acceptable, especially every time I emailed to let them know !! Thanks Jonathan Goldie”

Helpful Report

Posted 5 months ago

Dear Jonathan, Our sincere apologies, it seems your address on the DHL software displays in a way which makes it difficult to distinguish the correct house. We have credited the carriage for you and our despatch team are now aware of the issue. Yours sincerely Robert

Posted 4 months ago

“Bought a sliding door kit, box came damaged and missing fixings. Paid a lot of money for postage for it to come like that. Pretty disappointed.”

Helpful Report

Posted 7 months ago

Dear Ryan, Sorry to hear about the transit problems. Could you contact me to confirm which fittings are missing and we can arrange to resend them to you. Kind regards Robert

Posted 7 months ago

“Part arrived in packaging which was damaged and the product bent, thankfully I was able to use physical pressure to straighten the item so that it could be fitted.”

Helpful Report

Posted 1 year ago

Thanks for your understanding Gordon. Occasionally the Couriers seem to mishandle long items. We do try out best to package in such a way which will avoid such instances but we take this on board. Kind regards Robert

Posted 1 year ago

“Arrived ok, not fitted yet, they are replacing existing ones, my main criticism is that there are no Instructions whatsoever or a description of how they work, I suspect that they are for professional Door fitters and not for us diy amateurs Regards Keith Byfield”

Helpful Report

Posted 1 year ago

Hello Keith, Unfortunately the manufacturer doesn't provide paper instructions but I have sent you a link to a website where you can download a copy. I hope that helps Robert

Posted 1 year ago

“I ordered chrome hinges and white were delivered. However, Doorfit offered to change so happy with company.”

Helpful Report

Posted 1 year ago

“Item ordered was delivered but with wrong specifications. Details on length and diameter of chrome steel tubing were not followed. However following a call to Doorfit the gentleman taking the call was most apologetic and the issue was remedied immediately. The correct item then arrived promptly the following day. I was extremely grateful to the gentleman responsible for sorting the issue,”

Helpful Report

Posted 2 years ago

Apologies for the error on your delivery, I'm glad we were able to sort it out quickly for you. Best wishes Rob

Posted 2 years ago

“doorfit was really helpful but you where let down by third party vendor as you said on the phone so that our company has gone else where for part and project moving forward”

Helpful Report

Posted 2 years ago

Apologies again that we weren't able to fulfil your order, we are finding that global shortages are causing some lines to be delayed, but we're working hard to make sure our website has up to date delivery information. Kind regards Robert

Posted 2 years ago

“Product is great but had to e-mail a month after order to prompt them to send it and they charged £16.67 carriage.”

Helpful Report

Posted 2 years ago

Apologies again for this delay, the goods were returned to us twice due to problems with Jersey customs and our courier company. The high carriage charge relates to the channel island location. Yours sincerely Robert

Posted 2 years ago

“Having ordered the product and paid for it I subsequently received an email saying the item is out of stock. However I received a prompt refund.”

Helpful Report

Posted 2 years ago

Hello, after an email exchange with my colleague Phill, we credited the transaction on the 20th April.

Posted 2 years ago

“I ordered some bolts, but there were no keys, and no mention of needing to buy them additionally Still waiting for a reply as to which key I need to buy”

Helpful Report

Posted 3 years ago

We have checked our site and the item description clearly states the 'keys are supplied seperately'

Posted 3 years ago

“After ordering the item I was informed me it was out of stock and a new stock would be received in a few days. When the new stock arrived the replacement part was not compatible with my system and I was promised a full refund which I have not as yet received. With above in mind none of the statements in the review are relevant.”

Helpful Report

Posted 3 years ago

“I thought seeing this online with description and price it would be better than the item I received. Back plate was bent 😩 and quality not good 🤨 sorry”

Helpful Report

Posted 3 years ago

“After paying £10.00 for next day delivery it came a day late. Also although it was supposed to fit my door I needed to drill through the door to make it fit. Fixing holes on door were 163mm. Door handle to centre of lock was 92mm NOT a problem, fritted over lock with no problem. Now fitted it looks good. Regards M.Butler”

Helpful Report

Posted 3 years ago

Dear Mr Butler, Thank you for your review. We would like to clarify that your order was placed after the 3pm cut off for next day delivery. The product you ordered was a universal repair handle which may require some minor adaption to fit. I'm sorry if that wasn't clear from our site, we will review this product's description to make this point clearer. Yours sincerely Robert Neil Joint Managing Director

Posted 3 years ago

“Product acceptable but cost of postage at some two times the cost of item I thought excessive.”

Helpful Report

Posted 5 years ago

We note your comment about the carriage but in this case we have no option but to ship to Highlands of Scotland via courier because the Royal Mail will not accept aerosol canisters. The carriage cost us £23 to ship the goods which is more than we charged, nevertheless we understand why you have raised the query. We hope it won't dissuade you from ordering from us in future, we always try the find the most cost effective ways of shipping. Yours sincerely Robert Neil

Posted 5 years ago

“The product was very good however my only concern at first was noticing that the goods had obviously been returned due to sellotape fastening of plastic packaging. Due to time / need the product was fine but no fasteners.”

Helpful Report

Posted 6 years ago

Thanks for your review I'm sorry to hear the product didn't arrive in perfect condition. To be straight with you, it seems we are struggling to get hold of this product from the manufacturer and we only had a couple in stock, both of which were opened. Our sales person sent you the product to fulfil the order but should have contacted you to ask whether you were happy to accept an opened package, but didn't do so. My apologies. I can assure you it's not our normal policy to despatch split packs.

Posted 6 years ago

“I purchased a Byron Flush mounted bell push in satin chrome finish. The product works fine but is badly finished. It has some kind of clear lacquer coat that looks like it was applied by a child. Very poor finish 5/10”

Helpful Report

Posted 6 years ago

“Ordering was easy to do, still waiting for goods but I did get a phone call to inform me that it was out of stock so it's not too bad. Should be here soon I hope.”

Helpful Report

Posted 7 years ago

“Easy to order, just took longer than advertised to arrive.”

Helpful Report

Posted 8 years ago

“Paul has been very helpful so far but I am now waiting for you to send me the correct part. I have returned the original part you sent me. So we will see how good you are at dealing with more complex situations ,the test of good customer relations! Peter Cox.”

Helpful Report

Posted 8 years ago

Dear Peter, Thank you for the review. I can confirm that the replacement product was shipped to you on Friday the 9th October. Sorry for any inconvenience caused. Yours sincerely Robert Neil Joint Managing Director

Posted 8 years ago

Doorfit is rated 4.7 based on 800 reviews