Doorfit Reviews

Name: Doorfit
Rating: 4.70

4.7 Rating 800 Reviews

95 %

of reviewers recommend Doorfit

Company Reviews

Metrics

Info

4.7

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doorfit sent me what I wanted, when I wanted it and at a good price.”

Helpful Report

Posted 7 years ago

“Well finished product”

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Posted 7 years ago

“Speedy delivery and well packaged. Good communication with your staff.”

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Posted 7 years ago

“as described”

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Posted 7 years ago

“Great to be able to look things up on the internet, spoke over on telephone, and excellant patients at the counter to finally come to a result. Much appreciated.”

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Posted 8 years ago

“Would have been nice if the coach bolts supplied with the lock had fitted thru the holes in the door - the square shank too!!”

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Posted 8 years ago

“Being able to select a northern ireland postal address would help. The closest I could get was UK mainland (as postal rates are the same). The address that you put on was Bangor Wales. But your courier was on the ball with the BT19 code and the package arrived within a couple of days after the order.”

Helpful Report

Posted 8 years ago

Dear Paul, Thank you for leaving a review. That seems to be an issue which we hadn't spotted so we appreciate the feedback. We're looking into that now and hope we'll solve that problem soon. With kind regards Robert Neil Joint Managing Director

Posted 8 years ago

“Clear catalogue which allowed me to find the right part very quickly, simple to order, rapid delivery.”

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Posted 8 years ago

“I purchased some Virage EBC40 window handles and are excellent. I also purchased Mila 030889 Espagnolette window locks, but after ordering them you told me they were no longer available, but you could provide alternatives. The alternatives are of good quality and I am happy with them, but the original Mila 030889 is 750mm long and your alternative is 800mm long - in my case this didn't matter but if my window was narrower it may have been significant. Delivery was in the forecast time frame. I would use Doorfit gain if I need more window parts.”

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Posted 8 years ago

“Good to deal with. There was a mistake on the order and it was sorted out for next day. Very prompt”

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Posted 8 years ago

“Everything worked as one would expect - which in itself is "good"! But listing / finding products by e.g. measurements or technical specs could be easier. Actually found your site, and the slightly rare product I needed, by a Google search - would not have managed that if I had tried to do it with the on-site search.”

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Posted 8 years ago

“Good service overall and quick delivery. Overall, very pleased and would use again and recommend to others.”

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Posted 8 years ago

“The attention and service I received was good but the product supplied was very poor. So poor in fact that I have been unable to use it and am now trying to find a suitable replacement.”

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Posted 8 years ago

Thank you for posting a review, it's very much appreciated. I note however that you were not happy with the product we supplied. It would be very helpful to know what the issue is so we can possibly rectify it for you. I will contact you directly in due course to see if we can help. Yours sincerely Robert Neil Joint Managing Director

Posted 8 years ago

“Great customers service.”

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Posted 9 years ago

“Was informed by telephone when the ordered product was not in stock, followed by email confirmation when goods had been dispatched. When items received, realised I'd been "silly" and ordered 2 not realising that was 2 pairs. Spoke to Paul Joiner on the phone who said no problem, that one set could be returned. As live fairly locally asked about taking item in. Visited "shop" last week. After long wait was assured that refund would be sent by cheque. Just waiting for that to arrive now. Dealt with very politely and effectively - as long as the cheque arrives!!!! Thank you.”

Helpful Report

Posted 9 years ago

“Courteous telephone assistance. Quick delivery of items, although out-of-stock when ordered; Well packed. However... No fitting instructions, and too many screws, etc. It would appear that I have to make a hole in the inside handle (the bit with two arrows) in order to fix the handle to the slide mechanism. Information on this would be useful. And why so many screws and little plastic bits???”

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Posted 9 years ago

“On time and as ordered”

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Posted 9 years ago

“Bought on line & transaction went OK Parts bought were not what I was looking for, so spoke to Mark who quickly exchanged goods and all OK now Perhaps bit more info on line about the goods might help otherwise. All very good”

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Posted 9 years ago

Thank you for posting a review. I'm keen to make sure that we make the site as helpful as possible and you remarks will certainly help us improve our service in future. Yours sincerely Robert Neil Joint Managing Director

Posted 9 years ago

Doorfit is rated 4.7 based on 800 reviews