I was impressed with how quickly the items arrived. However, the PatLock itself is a little disappointing. It comes with its own spindles and a washer that locks them into place. The problem is, once fitted, the washer prevents the door handle from sitting flush to the door. In the end I have fitted mine without the washer. The problem now is that if someone was to remove the external handles, then the whole thing would just fall to the floor, making it pointless really. Not what I would expect after spending £50 on the product.
Sorry to hear you haven't received your order, according to our carrier's records the goods were delivered on 13th June. We have sent out a replacement free of charge.
The product was delivered quickly and well packaged. It was easy to fit and works very well. The reason for 4 starts instead of 5 was that the products was burst open so I presume previously returned.
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