Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,583 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

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Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked our freezer repair via Grundig. Domex offered earlier appointment than scheduled which was much appreciated. The engineer called Pavel informed me of his arrival 20 min before. He wore a mask and over shoes and I find it very professional in current times. As our freezer needed a part replacement he organised it all and we had a call from Domex to make 2and appointment within couple of days. Efficient work. Very pleased and can wholeheartedly recommend Domex.”

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Posted 6 years ago

“Paul in Marylebone. From start (booking an appointment) to finish (repair completed), the service was faultless. The engineer (Boris) was cheerful and friendly and exuded an air of confidence. He carried out the repair very quickly and without fuss. I have no hesitation in recommending Domex and particularly Boris to anyone.”

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Posted 6 years ago

“The engineer called Stan turned up on time, I was able to check his arrival time online which was really useful, he wore full PPE & was extremely respectful, polite and curteous. He was very knowledgable! He replaced the heating element on my Beko fan assisted oven in less than an hour & did a full check of the oven to make sure it was back to full working order. I was able to pay via debit card which was really convenient. He even sent me an email receipt. The cost of the repair was reasonably priced & very competitive! What a great company, I would highly recommend Domex to friends & family. Stans' melon print socks definitely raised a smile. 😁”

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Posted 6 years ago

“Victor arrived promptly , observed all Rules re social distancing and was pleasant and speedy resolved the issue Great Thanks”

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Posted 6 years ago

“No service at all! Engineer came 5 days after I called and told me it was my job to move my 78kg washing machine out of the fitted slot in the kitchen. "get a plumber to do this and call us back once you've done it, lady" were the exact words... not very helpful..”

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Posted 6 years ago

Dear Customer , I made some enquiries re your review and spoke to one of our team who had emailed you the information below. There is one important fact that I wanted to bring to your attention. As you will have noticed, we have not charged you. This is because, if we are not able to access the appliance, as was the case here, we do not charge. The email below does explain in some detail what needs to be done. Kind regards, Graham Hello, Thank you for your feedback. You had a visit by one of our engineers yesterday but unfortunately our engineer was unable to inspect the appliance due to the following problems: 1. Your appliance is not installed in a standard way. The pipes go behind the dishwasher and the cupboard. 2. The Inlet water tap is broken. As a result the engineer can't take the appliance out as he can't disconnect it without causing a flood in your property. While we are happy to repair your appliance, we do not provide plumbing services. I am sorry this did not meet your expectations and we will be happy to come and help you out with your appliance once the plumbing is fixed. Kind Regards, Viktor @ Domex

Posted 6 years ago

“Victor was amazing and far superior to previous engineers from Bosch/Neff.I will be using Domex in future.Victor was polite, showed ID, wore shoe covers and took great care in my kitchen not to damage anything whilst removing my dishwasher.He went above and beyond and was efficient and polite and caring.Fantastic company !”

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Posted 6 years ago

“Fast service, clear pricing, polite engineer and worked in a clean and tidy manner.”

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Posted 6 years ago

“What amazing service. Booked repair on line at 19.50 last night and the engineer arrived at 9.30 this morning! Problem fixed. Thank you Domex.”

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Posted 6 years ago

“Professional from the moment I telephoned to book an engineer to fix our Samsung washing machine. Boris arrived promptly on the morning of the appointment. He was efficient and clearly knew what he was doing. Our washing machine was repaired within 45 minutes. We are very happy with the service we received especially during this Covid-19 crisis.”

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Posted 6 years ago

“I have just started to use D&G after returning to UK. Very impressed from my first call for assistance. 'Phone staff dealt well with all my calls; appointment made within few days, delay with delivery of needed part explained; when engineer came to repair, he was polite and worked well with current 'distancing' issues. Good all 'round service!”

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Posted 6 years ago

“We had excellent, prompt service from Alexis, who came to repair our washer drier. Very friendly and knowledgeable....and he worked brilliantly, and patiently, around the chaos in our kitchen. Thank you! job ref:20100445 4th March 2020.”

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Posted 6 years ago

“Our Engineer Victor was fantastic! He fixed the machine quickly and efficiently. He was extremely polite and courteous. Thank you!”

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Posted 6 years ago

“I reported fault with my electric oven and within 48hrs, Martin (the engineer) was able to come and take a look. He was fix it there and then, the costs seemed very reasonable and the pricing was all explained to me before the visit. Polite and efficient service, I was very happy with my experience.”

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Posted 6 years ago

“Alexis is a very polite and professional technician, although he had to visit on 3 occasions (NOT HIS FAULT) he did leave our dishwasher working perfectly, and was calm throughout what must have been a very frustrating repair, I only wish we could have shook his hand by way of thanks, unfortunately because of Covid19 we couldn't, so thanks very much Alexis, much appreciated from Mr & Mrs Kifford”

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Posted 6 years ago

“Viktor was very polite and professional respecting social distancing at all time and the washer is fixed good job all round”

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Posted 6 years ago

“Great communication and experienced engineers providing friendly and efficient service”

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Posted 6 years ago

“Victor come on time, did a great job, very professional. Highly recommended!!!”

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Posted 6 years ago

“Came on time did a good job and knows what he's doing will recommend service.”

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Posted 6 years ago

“Victor did a great job! All done quickly and cleanly”

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Posted 6 years ago

“20140074 job ref- first class”

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Posted 6 years ago

Domex Appliance Services is rated 4.8 based on 1,583 reviews