Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.81

4.8 Rating 1,512 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,512 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time that Domex have fixed an appliance (Smeg range cooker) for me, and 'Very good' should read "Excellent". The engineer (same for both the diagnostic and repair) was very polite and very efficient. He showed his ID upon arrival as stated online. Once the repairs were completed he also showed me all the parts that he replaced. During the diagnostic visit he explained (very clearly) what all the problems were, and how they could be repaired. Communications, from the first phone call to the emails and engineer calls were second to none. The charges were very reasonable too. I can honestly say that I've never been this impressed by any other service company. I thoroughly recommend, and thank Domex for their excellent service.”

Helpful Report

Posted 10 years ago

Dear Mr Carter, thank you for taking the time to feedback to us. This is important to keep the level of service at its highest but also re-iterate the importance of the "small" things to all our team member. Extremely happy we have exceeded your expectations and look forward to helping you in future. Thank you. Domex

Posted 10 years ago

“'Very good' does not do the service we had today justice. The engineer was very polite and efficient. He showed us the faulty part and the one he fitted and explained in a language we could understand what had caused the problem. He cleaned up the little mess he made and even coped with my 2 young children running around the kitchen! Thank you Domex, I would thoroughly recommend them.”

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Posted 10 years ago

Dear Rachel, glad to hear you are pleased with the service and your kind comments will be shared with all involved. Now you know Domex, so if you need us just give us a call. Thank you.

Posted 10 years ago

“Good. Quick. Reliable and competitively priced, thank you.”

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Posted 10 years ago

“I had this company too repair my washing machine the engineer phoned to say how long he would be when he arrived showed i.d itold what was happening with the machine he seemed to know before he touched the machine and he was right machine up and running quickly done as well good company”

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Posted 10 years ago

Mr Beer, your feedback is valued and shared with everyone involved, I'm happy we got your Beko washer up and running again. See you soon. Thank you.

Posted 10 years ago

“Engineer great! Found fault straight away but had to order part . 4 days later he arrived to fit new part, even phoning half an hour before his arrival to say he was on his way. Very courteous and professional.”

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Posted 10 years ago

Mr. . El geunnach, thank for taking the few minutes to give us your feedback and we are indeed delighted to hear you are pleased with the service we have provided to you on behalf of Beko. It's important to know that the product is only as good as its after sales support. Regards Domex

Posted 10 years ago

“The office staff were very prompt in responding to the call. Availability of engineer to inspect was the next day. Having found fault with compressor in my LG fridge freezer, domex was quick to order and have fixed the fridge within 5 working days. The service engineer Marius was very helpful, polite and knowledgeable. Will surely use Domex again (not that I want to!!!!...lol...) i would rather have all my appliances work well.”

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Posted 10 years ago

“They did everything as promised: phoned ahead to confirm, arrived promptly, very polite and effective solution to the problem. i will use them again.”

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Posted 10 years ago

“Excellent customer service by Darius. He was very polite and explained everything.”

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Posted 10 years ago

“I've used Domex twice now (on my rather ancient washing machine and tumble dryer) - all sorted to perfection. Fast response, brilliant service plus advice on how to avoid the same problems happening again. Cannot recommend enough.”

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Posted 10 years ago

Dear Gill, thank you for your kind words and yes and most importantly no distress in your family - clean clothes! See you next time. Domex

Posted 10 years ago

“Will definitely use Domex for next domestic crisis. Good telephone service with people who knew what they were talking about. They called and texted when they said they would and no being passed around and left endlessly on hold. Engineer arrived on time and did the job fast and efficiently at a good price (replacing smashed glass door of my oven). So... all good. Highly recommend Domex. One minor niggle. Soon after I paid, my bank's fraud department contacted me to say my card had been used to pay a company in The Netherlands. Most likely my payment to Domex, I thought, so called their office to confirm this. The guy on the phone repeatedly denied payments were processed through the Netherlands. Result was 30 mins of my life lost to your-call-is-in-a-queue-hell to my bank's fraud dept - who confirmed the payment was to Domex as I'd suspected. Be good if Domex workers aware of Netherlands link to avoid tedious waste of time. Every other aspect good though.”

Helpful Report

Posted 10 years ago

Hi Angela, Thank you for your feedback and we are delighted to hear that you had a positive experience. We use Chip&Pin card payment provider called Payleven, which use a Netherlands based bank to handle the payments. This is the reason for the warning trigger from your bank. However, it's all legitimate and a lot safer in general. Regards Domex

Posted 10 years ago

“I've used Domex on another occasion over 1 year ago and I must say the consistence in their service is great. Nice customer service on the phone, engineers polite and call upfront (i guess when they are directly employed and not contractors makes a difference). Also very good value for money, though there are cheaper one man companies, I guess you get what you pay for. Thanks Domex”

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Posted 10 years ago

“Excellent service - no drama at all. Was given a next day slot, the engineer arrived on time, spotted a faulty wiring issue that was mended at no extra cost :) More than happy to have my old Beko fixed up and running again. Well done!”

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Posted 10 years ago

“As a woman, it is always a bit of a stress to have a repairer at home. However Domex call centre was quick and efficient, and very pleasant too. The engineer was so polite, friendly and respectful as he put shoe protection before entering our flat. He quickly spotted the issue, explained it to me. The part that they ordered was priced the same that AEG sells it. Customer service are brilliant at arranging 2nd appointment quickly and they even call you to offer cancelled slots to you for a faster service. Price is reasonable too. Overall a super professional company... Very impressive!”

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Posted 10 years ago

“Customer service was excellent I got a second call with a earlier appointment than the first one. Super efficient. Thank you! A very polite engineer showed up, introduced himself and his company and was very effective in resolving the problem. He explained the problem and what would be done to fix it. Well done Darius”

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Posted 10 years ago

Dear Grace, I'm glad that we got your Beko Dryer up-and-running again! While this was done under Beko's warranty you could expect the same level of service throughout the lifespan of your product(s). Darius has been praised too. FYI, he is a newly trained engineer and credit to our training program he delivers a great customer service already. Thank you again for you kind feedback. Regards, Domex

Posted 10 years ago

“I FOUND YOUR RECEPTION STAFF VERY WARM AND HELPFUL. YOUR ENGINEER ARRIVED SPOT ON TIME AND GOT DOWN TO WORK STRAIGHT AWAY. A FRIENDLY AND PROFESSIONAL TRADESMAN. WAS SMART AND TIDY AND GOT THE JOB DONE IN GOOD TIME. ADVISED ON HOW TO PREVENT SIMILAR PROBLEMS IN FUTURE. A GOOD REPRESENTATIVE FOR YOUR BUSINESS. I WOULD DEFINITELY RECOMMEND DOMEX AS A RESULT. A REFRESHING CHANGE IN YOUR SERVICE SECTOR WHERE AVERAGE STANDARDS ARE COMMON PLACE. WELL DONE JAN.”

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Posted 10 years ago

Dear Ron, thank you and it was pleasure to help. I hope your LG fridge freezer won't give you any further troubles but even if it did, you know that you are in good hands. Regards

Posted 10 years ago

“I found the service very friendly and professional throughout. My Bosch dishwasher needed a new soap dispenser which the engineer had on his van and managed to fix it first time. At first I found £37 for a soap dispenser too high but after checking on the internet later found that the same part was actually a lot more £61. So all in all very happy with the service and will definitely use again.”

Helpful Report

Posted 10 years ago

Dear Ben, thank you for taking the time to give us your feedback. Yes, the dispenser is cheaper as we have passed some of our discount to you. Finally, glad that you are done with the washing up! Regards,

Posted 10 years ago

“Extremely disappointed with this service and the unhelpful, disorganised staff. I made an appointment for someone to take a look at my cooker today. I already had to wait three days for the appointment, but I decided to wait because Domex has good reviews and the guy I spoke to seemed friendly and competent. The day before my appointment, they called and changed the time. This was inconvenient, but I didn't have much of a choice at that point, so I rearranged my plans. The engineer then arrived an hour early, before I was actually home. He then said he couldn't park anywhere without a parking permit. I don't have a car or a parking permit, so I called up Hackney Council to ask about visitor vouchers - it turned out I would have to go and pick them up in person, which is a 40-minute journey each way and not something I have time to do today. They should have asked me about the parking situation 3 days ago when I first called to make the appointment. When I called again to sort this out, Domex refused to: a) Park in a pay and display area b) Try to come back outside restricted parking hours I am now left having taken half a day off work - in the middle of the day - with nothing to show for it, trying to frantically call other companies who can come and get it done at the last minute so I don't have to go the whole weekend with no cooker. I'm furious.”

Helpful Report

Posted 10 years ago

Dear Pia, Thank you for voicing you frustration, and firstly I'd like to apologize for the inconvenience cause. I believe our Customer Services resolved your complaint very swiftly i.e. within an hour of your complaint and we are seeing your on a Saturday at no extra cost. We NEVER refuse to park in Pay & Display bays, in fact that's 90% of the cases and the percentage of visit where there is no parking available within a reasonable distance is very very low. We are about to include a script to advise customers at the point of booking that if no pay & display is available in reasonable proximity say 200 yards, we may have to re-arrange the visit. It is London and everyone who drives knows how much of an issue the parking is and trust you find our resolution adequate and satisfactory. Finally, I hope the repair goes well and you have a healthily working appliance. regards, Domex

Posted 10 years ago

Dear Pia, I can see that the repair to your hob has been completed and I trully hope despite the initial call out trouble with the parking, you are pleased with the outcome and the service overall. This repair (specific component that we replaced) is now guaranteed for 12 months for you for both the part and the labour, so we are here should need be it. Finally thank for choosing Domex! Regards, Domex

Posted 10 years ago

“Couldn't find anyone else who sold the integrated dishwasher model I wanted (Whirlpool mode) and who could install it as well. Well done Domex for providing such a good service. Efficient and helpful engineers.”

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Posted 10 years ago

Deborah, really pleased to hear your comments, it's a collective effort from my colleagues at sales and delivery teams and on their behalf, big THANK YOU (sorry don't have bigger letter size on this platform).

Posted 10 years ago

“Very impressed by the speed and efficiency provided by Domex. Their engineer fixed my oven within 24 hours of my call and at a reasonable price. Thank you.”

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Posted 10 years ago

“I was extremely impressed by Rado, the engineer who repaired my washing machine. He was very polite, knowledgeable and efficient and fixed my appliance with the minimum of fuss.”

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Posted 10 years ago

Dear Charles, thank you for taking the time to feedback to us. Don't forget to use/pass your discount voucher on to family/friends. Regards Domex

Posted 10 years ago

Domex Appliance Services is rated 4.8 based on 1,512 reviews