Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.81

4.8 Rating 1,530 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adnan covering the East Midlands was polite, diligent and efficient in his work. Thank you”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Adnan, your engineer. We are pleased to hear of your experience and the service provided by Adnan. Thank you. Domex Customer Care Team

Posted 1 year ago

“Brilliant - will definitely use again. My washing machine stopped working on the weekend. Booked online and got an early morning slot on Monday. Great website - you're sent a link to 'My Repair' - a live page you can keeping updating - and with a very useful message option. Team respond within minutes. Engineer was highly professional, knowledgeable and identified the problem immediately and fixed it.”

Helpful Report

Posted 1 year ago

Dear Jo, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Cosmin, your engineer. We are pleased to hear that you would use Domex again and that you like how you can track your repair and can be updated throughout. Thank you. Domex Customer Care Team

Posted 1 year ago

“Booked a fault with my Bloomberg dishwasher direct to Bloomberg - was transferred to Domex - after 30 minutes (much too long) I was given a time slot for two days time - nice and quick these days - the following day I received a call and txt to say there was availability the same day - which I accepted - the technician turned up at 5pm and worked on my machine until it was fixed - lovely guy very professional and polite - highly recommend this service”

Helpful Report

Posted 1 year ago

Dear Phil, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Elisha, your engineer. We are happy we were able to bring your appointment and delighted to read of your recommendation Thank you. Domex Customer Care Team

Posted 1 year ago

“I have been waiting for my appointment for about 2 weeks only for the engineer to not even attempt to enter the building. The concierge was fully aware of their arrival and they said nobody from Domex arrived. I have asked for photos as proof that the engineer attended. I do not even recognise the buildings in the photo and they have already assigned the engineer somewhere else and had to reschedule me for an even later date. Domex came back in 2 days after rescheduling but they refused to do the job, because they cannot find parking nearby. There are many service companies that come and go in the 40-floor building and they are the only ones who refused to do the job because they cannot find parking.”

Helpful Report

Posted 1 year ago

Dear Bobby, We are sorry that we were not able to attend to the repair yesterday. The engineer who attended said there was no parking available. The photo that he has taken is not of the building that you are in but we have checked on Google street view and it is the street that leads onto your building. He was able to park in order to go to your building and this is why he took that photograph. It is clear that in your area parking is a particular issue so we would need help from you in this case, to provide a permit. We understand that you are speaking to LG about getting an alternative repair agent to attend. Given what we know it is likely that they will have the same problem. However,, I hope they find a way to help you with your repair. Kind regard Domex Customer Care Team

Posted 1 year ago

“Peter and Franco they fixed my washing machine leaving it working five stars. Very polite and friendly boys. Thank you very much”

Helpful Report

Posted 1 year ago

Dear Maritza, Thank you for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Peter and Franco, your engineers. We are delighted to hear of the friendly service you received from both engineers. Thank you. Domex Customer Care Team

Posted 1 year ago

“Excellent support and service! Highly recommend!”

Helpful Report

Posted 1 year ago

Dear Jason, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Nick, your engineer. It's great to read that you would recommend Domex! Thank you again. Domex Customer Care Team

Posted 1 year ago

“Very reliable and punctual service.”

Helpful Report

Posted 1 year ago

Dear Sandra, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair. Thank you. Domex Customer Care Team

Posted 1 year ago

“honestly... nightmare from the get go - 3 weeks we are waiting for our washing machine to be fixed. After coming to look at the washing machine to ensure they ordered the correct part to fix it - they have proceeded to order the incorrect part twice... so congratulations on all the smarty pants people working there. we haven't been able to do laundry for 3 weeks, and paying to go to the laundromat, which is now an added expense!”

Helpful Report

Posted 1 year ago

Dear Caitlin, Thank you for your review. I am sorry to hear that you are not happy with our service. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 1 year ago

“My repair was done quickly and efficiently. Lovely engineer called Alan. Very helpful text messages and a friendly call when he was on his way.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Lan, your engineer. It's great to hear of your repair visit and the service provided by Lan. Thank you again. Domex Customer Care Team

Posted 1 year ago

“Very friendly, efficient engineer came to fix my microwave. He was on time and didn't stay long, as the job was done in no time.”

Helpful Report

Posted 1 year ago

Dear Robin, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Alex S, your engineer. We are happy to hear how Alex performed and how quickly the job was done. Thank you. Domex Customer Care Team

Posted 1 year ago

“Washing machine defunct Wednesday, reported to LG. Matthew repaired fault. Up and running Friday a.m. very pleased”

Helpful Report

Posted 1 year ago

Dear Kev, Thank you for taking the time to leave Domex your 5* review. We are delighted to hear we achieved full marks on your recent repair completed by Matthew, your engineer. We are pleased we were able to resolve your problem quickly. Thank you. Domex Customer Care Team

Posted 1 year ago

“First time I have used this Company, would do so again. Very efficient and a very professional engineer.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair. It's always nice to hear from a first-time customer and great to know you would use Domex again! Thank you. Domex Customer Care Team

Posted 1 year ago

“Excellent service, great communication, well mannered & polite”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Mustafa, your engineer. We are happy to hear how of the service and professionalism that Mustafa showed. Thank you. Domex Customer Care Team

Posted 1 year ago

“5* Service from the very skilled engineer. We were really impressed by his professionalism, expertise and speed; he was very polite and insisted on putting some blue plastic covers over his clean boots even though I said it was ok to come in without. Highly recommended! 😃”

Helpful Report

Posted 1 year ago

Dear MW, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Akhil, your engineer. We are happy to hear how your visit by Akhil went and great to hear of your recommendation. Thank you. Domex Customer Care Team

Posted 1 year ago

“I was impressed with the prompt communication via text messages and emails. Engineer was polite, took care and made sure everything was 100% before leaving.”

Helpful Report

Posted 1 year ago

Dear Nigel, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Sive, your engineer. We are happy to hear about your experience with Sive and that you like how we communicate with our customers. Thank you. Domex Customer Care Team

Posted 1 year ago

“Rare to get an efficient good value service - they identified and fixed the problem with my cooker and keep me up to date with prices and timings”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair. We are thrilled to hear that you had an excellent and professional experience with us and that you like how we keep our customers up to date. Thank you. Domex Customer Care Team

Posted 1 year ago

“Great service, reasonable price, and regular communication in service progress.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Andy, your engineer. We are happy to hear of the service you received and how you like how we keep our customers up to date throughout the repair. Thank you. Domex Customer Care Team

Posted 1 year ago

“I was very impressed with the engineer, who was very knowledgeable, polite and helpful. The price for fixing the appliance was very good value, so it was really worth it to repair. This is the first time I am using Domex and so happy they were recommended by my local hardware store. I am planning to keep using them moving forward. I am very impressed on the service, price the engineer and the customer service.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair. It's nice to hear about your experience using Domex for the first time and the service our team provided. Thank you. Domex Customer Care Team

Posted 1 year ago

“Mark did an amazing Job, fixed my machines lose pip and was so very helpful thank you so much I’m incredibly grateful ☺️”

Helpful Report

Posted 1 year ago

Dear Kerrie, Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Mark, your engineer. It's great to hear of your experience and the helpfulness of Mark. Thank you again. Domex Customer Care Team

Posted 1 year ago

“Good experience. Our engineer, Gancho, was extremely helpful, clear and attentive. He viewed the appliance, explained the issue, ordered the parts and came back a few days later to fix - no issues at all. Very easy process thanks to him. Would recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Gancho, your engineer. We are happy to hear Gancho performed and that you would recommend Domex to others! Thank you. Domex Customer Care Team

Posted 1 year ago

Domex Appliance Services is rated 4.8 based on 1,530 reviews