“They got it done. I don't know if there was an error on one of our ends but I couldn't get ahold of live support for 2 days or email them. Finally responded to me and they expedited the process and got done a few hours later. NOTE: after the 20~some dollars for eligibility test there is a 50~some dollar unlock fee. This surprising enough was NOT a scam. They did what they needed to and it worked. I saw other reviews about that they had good communication, so I think it was an error in the system.”
Hi — thanks so much for the update and for sticking with us. I’m really sorry it took a couple of days to reach support, but I’m glad we were able to expedite things and that your Motorola Moto G Stylus 5G (Dish USA) is now unlocked (Order Jan 4, 2026 — Unlock Complete). Your unlock code: 88473454.
Quick note: as our terms say, for non‑iPhones you complete the unlock by entering the code we emailed: "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;" — if you need a refresher on the steps, tell me and I’ll send them again. Also, eligibility checks are a separate charge: "Eligibility Check: These checks are non‑refundable."
Really appreciate you confirming it wasn’t a scam and your patience — if anything else comes up I’ll get it sorted right away.
— Charlotte
“There was anticipation of an immediate result but I should have read the reviews first... this was a slow and steady race.
Cons : The reason for only 4 stars was the unexpected requirement to pay twice for the unlock, Number one was an "Eligibility Check" for $24.99 USD ($37.40 AUD) and then the unlocking request for $59 USD ($88.31 AUD). I was not advised at any time I would need to go through a 2-step process or pay a second amount of money for this unlock. I could have purchased another device for this cost.
Pros: Telstra was useless in providing an unlock code. I requested it many times and all they could say was to return it to the place of purchase for it to be looked at. Too bad if that is a cross-country trip to do that... So frustrating. Entering the IMEI and having Direct unlocks do the leg work and them also getting nowhere with Telstra was not surprising, BUT when they went direct to the manufacturer, I was VERY HAPPY. Yes, it took 6 days to get my code but once the code was entered, my device started working with the Telstra Sim in it.
I would recommend direct unlocks to anyone.”
Hi — thanks so much for the detailed review and for recommending us. I’m sorry the two-step payment came as a surprise — the Eligibility Check is a separate service and, as our terms state, “Eligibility Check: These checks are non-refundable,” and “It is not possible to cancel your order once it is paid for.” I’ll pass your feedback on so we can make that cost/process clearer at checkout.
I’m really glad the unlock completed and your ZTE MF910Y started working with the Telstra SIM — our instructions say for non-iPhones to complete the process by entering the unlocking codes provided. If you need any more help with the device or have questions about the order placed on Dec 30, 2025, just reply with your order number and I’ll assist.
— Charlotte
“Absoutely happy atlast - Although I feel the charge of first paying 25$ for verification / validation and followed by additional 54$ again for actual unlock is too much while I am not sure as why the Reason is for pricing
I am happy as the process was smooth/ Hassle free / time saving as I didnt had to go anywhere and just submit online and its taken care off. Yet to reach back home to check and validate”
Hi — thanks for the kind words, and I’m glad the process was smooth for you!
About the two charges: the first $24.99 was the Eligibility Check and the $54 was the Standard Unlock. As explained on checkout, the Eligibility Check is a separate, up-front service — we “perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status.” (quote) The Eligibility Check is non-refundable: “Eligibility Check: These checks are non-refundable.” (quote) Also, “It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order.” (quote)
If an iPhone needs extra work you would have seen a note that “a Premium Service may be required in addition to the Standard Unlocking Payment. This will be shown in their status.” (quote) Your order status shows Unlock Complete, so no further payments should be necessary.
To finish, please connect the iPhone to Wi‑Fi and power it off/on to complete the unlock: “iPhones: connecting the phone to WiFi and turning the phone off and then on;” (quote) — let me know once you’ve checked it at home or if anything isn’t right and I’ll help.
— Charlotte
Hi — thanks so much for the great feedback! Really glad we could save you time and headaches.
Your iPhone 8 Plus (AT&T USA) is showing as "Unlock Complete." To finish the process please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need any help with that or anything else, reply and I’ll sort it.
— Charlotte
Hi — Charlotte here. Thanks for the kind words — I’m glad we could help even if you didn’t need the codes.
Your order (placed 23 Dec 2025) shows Unlock Complete and your codes are:
NCK=2905902627949295 MCK=3171314264841863
As our terms state, "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" — if you want, I can walk you through entering the codes on your Galaxy S22 Ultra 5G for AT&T USA or confirm the next steps.
Hi — thanks for letting us know and glad your iPhone 14 Pro shows "Unlock Complete." As per our instructions, to finish the iPhone unlock please "connect the phone to WiFi and turn the phone off and then on" ("iPhones: connecting the phone to WiFi and turning the phone off and then on;").
You paid for Premium to ensure the unlock — since it’s completed there’s no refund option, but if anything isn’t working after the restart, reply with your order number and I’ll sort it out right away.
— Charlotte
“iPhone 11 Claro PR. I found the price a bit high, but the good thing is that you don't have to leave home while the process is done remotely. I had my doubts about whether it was legitimate, but thank God, it's not a scam. In my case, the process took a week (which I find very long), but at least I now have the unlocked phone.”
Hi — thanks so much for the honest review and I'm glad your iPhone 11 is now unlocked!
I’m sorry the price felt high and the week wait was longer than you’d hoped — as we state, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee,” and “These delivery times are variable and can decrease as well as increase without notice.” That variability can sometimes stretch timelines, but I’m pleased the remote process worked for you.
Your order shows Unlock Complete — to finish on the phone, follow the iPhone steps: “connecting the phone to WiFi and turning the phone off and then on;” If anything still feels off, reply here and I’ll help get it sorted. — Charlotte
Hi — thanks so much for the great review! I can see your order placed on Nov 28, 2025 is marked "Unlock Complete." To finish the iPhone process, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else crops up, reply here and I’ll help right away. — Charlotte, Direct Unlocks
“Great service and very easy to use would use them again. After calling T-Mobile and staying on hold upwards of 30 min these unlocked it in 5 mins. I wish I would of found them sooner.”
Hi — thanks so much for the kind words! Really glad it was quick and easy for you.
I can see your order (placed Nov 25, 2025) shows "Unlock Complete" for your iPhone 8 Plus on T‑Mobile USA. To finish the process please follow the unlocking steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — that should have your phone working on any compatible network.
If anything’s not right, reply here and I’ll help sort it out. Thanks for choosing us — Charlotte
Hola, ¡muchas gracias por tus amables palabras! Me alegra que nuestro servicio te haya parecido responsable. Tu pedido (realizado el 10 de noviembre de 2025) muestra "Desbloqueo completo" para tu iPhone 15 de AT&T. Para finalizar el proceso, conecta el teléfono a la red wifi, apágalo y enciéndelo (Condiciones 8.1). Si no aparece como desbloqueado o necesitas ayuda, responde aquí y te lo solucionaré. — Charlotte
“Took a while and almost thought it wasn’t going to get unlocked but in the end they achieved to unlock my iPhone 14 thanks direct unlocks Submit Or submit anonymously😊”
Hi — Charlotte here. So glad it ultimately worked and your iPhone 14 shows as "Unlock Complete" — thank you for your patience. If you still need to finish the process: iPhones complete the unlock by connecting to Wi‑Fi and turning the phone off and on. You can absolutely submit your feedback anonymously — and if anything else comes up, I’m here to help.
Hi — thanks so much for the update and glad to hear everything got resolved after you raised the ticket. Sorry it took longer than expected.
Your order shows Unlock Complete and, as a reminder, "Completion of the unlock process is made by email notification... Non-iPhones: entering the unlocking codes provided" — your codes were NCK=4081749530206042 and MCK=5758042053151839. If anything else crops up, reply here or open a ticket and I’ll help right away.
— Charlotte
Bonjour, c'est Charlotte. Merci pour votre avis et ravie d'avoir de vos nouvelles ! Bonne nouvelle : votre commande passée le 09/11/2025 est maintenant déverrouillée pour votre iPhone 13 (Bouygues, France). Pour terminer, veuillez connecter votre téléphone au Wi-Fi, puis l'éteindre et le rallumer, comme indiqué dans nos conditions générales : « iPhones : connectez votre téléphone au Wi-Fi, éteignez-le puis rallumez-le. » Vous avez payé 26,99 € (vérification d'éligibilité) et 51 € (déverrouillage standard). Si vous rencontrez toujours un problème avec votre téléphone après cela, répondez ici et je le ferai vérifier immédiatement. Si tout est en ordre, nous vous serions très reconnaissants de laisser un avis mis à jour. Merci !
Hi — Charlotte here. Thanks for the feedback — glad the service was fast.
About canceling: as our Terms state, "It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order." Also, "Eligibility Check: These checks are non-refundable."
Your order shows "Reported as Not Unlocked, waiting customer feedback" — that means we need your go-ahead to continue. If your iPhone requires a Premium Service to complete the unlock, note "Standard Services which fail and which are not upgraded to Premium Service will be issued with a credit note only" but "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Reply here with "Proceed with Premium" if you want us to try that, or tell me what you're seeing and I’ll advise the next step.
“Se tardó un poco más de lo esperado pero creo que el desbloqueo quedó muy bien, su soporte me estuvo ayudando en todo momento y me atendieron muy rápido, dejaría 5 estrellas pero si fue un poco más de tiempo, en general recomiendo altamente sus desbloqueos mientras el teléfono valga la pena su desbloqueo👍🏼”
Hola, muchas gracias por la excelente reseña y la recomendación. Nos alegra mucho que el desbloqueo haya funcionado y que nuestro equipo te haya ayudado. Disculpa de nuevo la demora; como indicamos en nuestros términos y condiciones: «Los plazos indicados son un cálculo de los desbloqueos de las semanas anteriores y se ofrecen a modo orientativo, NO como garantía», y «Estos plazos de entrega son variables y pueden aumentar o disminuir sin previo aviso». Si aún no has completado el último paso para tu iPhone, por favor, «conecta el teléfono a una red Wi-Fi y apágalo y vuelve a encenderlo»; con eso debería finalizar el proceso. Tu pedido aparece como Desbloqueo Completado. Si todo funciona correctamente, te agradeceríamos mucho que lo calificaras con 5 estrellas. Si necesitas algo más, responde a este mensaje y te ayudaré. — Charlotte
Hola, gracias por tus comentarios. Veo que tu pedido (27 de octubre de 2025) de un iPhone 11 (Sprint USA) muestra el estado "Desbloqueo completo" y dos pagos: $24.99 (Verificación de elegibilidad) y $54 (Desbloqueo estándar). Por favor, completa el desbloqueo conectando el teléfono al wifi, apagándolo y encendiéndolo (Condiciones 8.1). Si sigue sin funcionar, responde con el mismo mensaje en pantalla (o una captura de pantalla) y lo investigaré de inmediato. Nota: "Verificación de elegibilidad: Estas verificaciones no son reembolsables" (Política de reembolso/Términos y condiciones). Gracias, Charlotte.
“I was really hoping to have my phone unlocked by this company. I paid as requested then a day later was requested to need to pay more and the same day requested to pay more. End of the story I paid almost $350 BUT after 6 days customer service escalated my unlocking service and within 3 hours Tada phone is sim unlocked! So I love this company not just like. Customer service is great getting back to any questions you have. Just please read the fine print before considering anything.”
Hi there — I’m so glad to hear your iPhone was unlocked and our team could help — that’s exactly what we aim for!
Thanks for putting up with the extra steps; as our terms state, "It is not possible to cancel your order once it is paid for," and "Eligibility Check: These checks are non-refundable." Also, if a device needs an upgrade, "If your phone requires an upgrade (e.g., from Standard to Premium Service), any initial payments are non-refundable."
Your order shows "Unlock Complete" (placed Oct 7, 2025). For iPhones, if you need the final steps again: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If anything else isn’t right, reply here and I’ll get it sorted quickly — thanks so much for your kind words about our support.
Charlotte — Direct Unlocks
English