“Saludos
Mi IPhone 13 fue desbloqueado, tardo un poco más de lo previsto pero ellos siempre estuvieron en contacto. Tienen buena atención al cliente, responden rápido y precisos.”
Hola Caroline, Estamos encantados de saber que tu iPhone 13 Pro Max ya está desbloqueado y que tuviste una experiencia positiva con nuestro servicio de atención al cliente. Gracias por su paciencia durante el proceso y realmente apreciamos sus amables palabras sobre nuestra comunicación. Si hay algo más en lo que podamos ayudarlo, no dude en comunicarse con nosotros. ¡Estamos aquí para asegurarnos de que tengas la mejor experiencia posible con tu iPhone recién desbloqueado! Saludos cordiales, Carlota
“They unlocked my phone which had not been used in at least 2 years. It took a while but a few weeks later, I received a notification saying that it was unlocked. Good service, highly recommend!”
“Very quick and helpful. I wish it was more clear from the start that there is a separate charge to unlock the phone after you pay to have it checked for eligibility to be unlocked. But all in all it was still worth it and about as quick and easy as it gets.”
“The service was efficient, user friendly, and easy to work with. It was very intuitave and it worked well for me.
I was sceptical that this was a scam but it turned out to be quite legitimate. I would have given it five stars but the website was not clear upfront that when the first credit card charge was made that there would be a second additional charge (once your phone checked out) if you want to continue and have your cell phone unlocked.
Everything worked for me better than I expected. The instructions were detailed and very easy to follow. Overall I am satisfied with their service and would recommend it.
I hope this helps !!!”
“Debo admitir que al principio estaba un poco escéptico, pero resulto ser un muy buen servicio, rápido y eficaz. Seguí los pasos, y en unos minutos se desbloqueo mi teléfono y pude usarlo con normalidad. Quizá sería mejor si hubiera un único pago, aunque fuera por una cantidad mayor, para evitar que se genere escepticismo, pero bueno, funciona perfecto, tal y como lo dice la página.
Mi teléfono estaba bloqueado por un operador para toda la red en México, pero gracias a Direct Unlocks ahora puedo usarlo nuevamente sin problema. Gracias!!”
“Was initially a little skeptical especially given some of the negative reviews that I read however have to admit... I was very satisfied in the end.
It is not made clear that the initial fee €12.99 is for a verification check only but I have to admit - the customer support and response to my queries and concerns were second to none.
My iphone 13 was verified within minutes and unlocked the following day.
Thank you!”
Hello Ashley,
Thank you for taking the time to share your feedback with us. I understand that you might have some concerns regarding multiple payments. Just to clarify, you have successfully completed the payment for your Standard Unlock at £23.99 to unlock your iPhone 12 Pro Max from Vodafone UK, and as per your order status "Unlock Complete," it seems like everything is all set with your device.
If you have any further questions or require assistance, please don't hesitate to reach out. Our goal is to ensure you have a great experience with our service, and we're here to help make that happen.
Warm regards,
Charlotte
“A straight forward layout which is easy to navigate. I didnt realise there would be an additional payment of £26 after the first (£11.99), it wasnt made clear as it was in the small front.
Its supposidly going to take 2 days to get my code, i will update this review come that time.
IMEI is 359039086098923”
Hello Kieran,
Thank you for your review. I'm glad to hear that you found the layout of our website easy to navigate. I apologize for any confusion regarding the payment structure. To clarify, there are indeed two separate payments involved in our unlocking process: £11.99 for the Eligibility Check and £26 for the Standard Unlock. These costs are outlined on the checkout page prior to completing the purchase, where it is explained that all phones require an Eligibility Check first, followed by an Unlocking Payment.
Your order status indicates "Unlock Complete," and your unlock code is "20495926" for your Samsung Galaxy S8 from Vodafone UK. Please follow the provided instructions to enter the code. If your phone does not prompt for an unlocking code, a Remote USB unlock would be necessary, and our team can assist you with this next step.
We strive to ensure our service delivery times are accurate, and we will do our best to have the unlocking code delivered to you within the stated timeframe. If you have any further questions or need assistance with the unlocking process, feel free to respond to the email notification containing your unlock instructions, and we will be here to help.
Best regards,
Charlotte
“I used thus service to unlock an old mobile phone for my daughter. I forgot the phone was locked and was panicking we would be able to get it resolved it time.
From start to finish the service was speedy and we were kept up dated via email the whole way through.
353467109275531”
Hi there,
Thank you so much for your kind words and for choosing our unlocking service for your mobile phone needs. We’re thrilled to hear that the process was quick and that our communication met your expectations. It's great to know that we could help resolve the lock issue in time for your daughter to use the phone.
Should you need any more assistance or decide to unlock another phone in the future, please don't hesitate to reach out to us.
Best wishes,
Charlotte
Hello Taylor,
Thank you for reaching out. I see that your order status is "Unlock Complete" for your iPhone 12 Pro initially locked to Vodacom South Africa. That's great news! It means that your phone should now be unlocked and ready to use on other networks.
If you're experiencing any issues or if there's anything specific that you're not satisfied with, I'd be glad to assist you further. For a smooth experience, you might simply need to connect your iPhone to WiFi and restart it to complete the unlock process, as per our unlocking instructions.
Furthermore, I'd like to assure you that all costs associated with the unlocking service were outlined at the checkout page. The services you've paid for include €26.99 for the Eligibility Check and €33 for the Standard Unlock, which are both essential steps in the unlocking process for your device.
We're committed to ensuring you have a positive experience, so please let us know if there's anything else we can help you with!
Best regards,
Charlotte
“Quick and easy service but be aware of the initial charge is just to check the eligibility and then a further charge to unlock the phone is required.”
Hi Sam Gibbons,
Thank you for your feedback! We're glad you found our service quick and easy. You're absolutely right that the unlocking process involves two payments: the initial £11.99 for the Eligibility Check and a subsequent £26 for the Standard Unlock service. This is outlined on our checkout page before the purchase, ensuring transparency. Now that your iPhone 13 Pro Max is unlocked and ready for use on any network, we hope you're enjoying the freedom this brings! If you have any further questions or require assistance, please don't hesitate to reach out.
Warm regards,
Charlotte
Hello there,
Thank you for taking the time to share your experience and for your recommendation! We're thrilled to hear that you found our service quick and prompt. Your positive feedback is greatly appreciated, and we're here if you ever need assistance again in the future.
Warm regards,
Charlotte
Posted 1 year ago
Hello there,
Thank you for taking the time to share your experience and for your recommendation! We're thrilled to hear that you found our service quick and prompt. Your positive feedback is greatly appreciated, and we're here if you ever need assistance again in the future.
Warm regards,
Charlotte
Posted 1 year ago
Hello there,
Thank you for taking the time to share your experience and for your recommendation! We're thrilled to hear that you found our service quick and prompt. Your positive feedback is greatly appreciated, and we're here if you ever need assistance again in the future.
Warm regards,
Charlotte
“Few months before I requested to unlock my Apple iPhone 14 Pro Max IMEI: 357730388889314. I guess my phone is unlocked now. But my phone use to heat up often. Can it be solved?”
Hello Monica,
I'm glad to hear your iPhone 14 Pro Max has been successfully unlocked! Concerning the heating issue, phone heating can be caused by various factors, including extensive use, running performance-heavy apps, or even battery issues. Unlocking your phone is not related to the device's hardware performance, so it's likely that the heating you're experiencing is unrelated to the unlocking service.
That being said, here are a few tips that can help reduce heating:
1. Avoid using the phone while charging.
2. Close unnecessary apps running in the background.
3. Ensure your operating system and all apps are up to date.
4. Try to keep your phone out of direct sunlight or hot environments.
5. Check for any battery health issues.
If your phone continues to overheat, I recommend contacting Apple Support or visiting an authorized service provider for a closer look at your device as it might be a hardware-related issue. Your satisfaction is important to us, and we aim to ensure that your unlocking experience is positive without impacting your device's performance.
Best regards,
Charlotte
“Do not use, they charge £60 when you can get it unlocked for free through the company the phone is locked to. It makes it seem like it only cost £11.99 and then they charge you a further £48!!! Scam service”
Hello Samantha,
I'm sorry to hear about your concerns regarding the cost of unlocking your Samsung Galaxy A52 5G. I'd like to clarify that the initial payment of £11.99 covers the eligibility check to ensure your phone can be unlocked, and the subsequent £48 is for the standard unlocking service itself.
We strive to be transparent with our fees, and all costs are indeed outlined on the checkout page before you finalize your purchase. Since your order status is "Unlock Complete", it indicates that the service has been successfully provided.
If you still feel your phone isn't asking for an unlocking code and requires a Remote USB Unlock, this would indeed be an additional service. We want to ensure you're satisfied with the process and help you achieve the full use of your phone on the network of your choice.
Your experience is important to us, and we appreciate your feedback. If there's anything specific you'd like assistance with, please let us know so we can ensure a positive outcome.
Warm regards,
Charlotte
“The only reason I didn't give 5 star is because it takes a bit longer to unlock the phone beside that the person who helped me was really nice guy. one thing i want to add if you guys can make time ajustment to communicate with the agent it'll be much easier to make the unlock faster.”
Hello Yeneneh,
Thank you so much for your feedback and for the 4-star rating! We're thrilled to hear that our agent provided you with friendly and helpful service. We understand your concern about the time it took to unlock your Galaxy A03s and appreciate your suggestion regarding communication timings.
Please be assured that our team is continuously working on optimizing our processes to ensure faster service without compromising the quality and accuracy of the unlock. It’s feedback like yours that helps us improve.
Your Galaxy A03s should now be fully unlocked and we hope this brings great value to you. If there’s anything more we can assist you with or if you have additional queries, please don't hesitate to reach out.
Enjoy your newly unlocked phone, and thank you for choosing our service!
Warm regards,
Charlotte
Posted 1 year ago
Hello Yeneneh,
Thank you so much for your feedback and for the 4-star rating! We're thrilled to hear that our agent provided you with friendly and helpful service. We understand your concern about the time it took to unlock your Galaxy A03s and appreciate your suggestion regarding communication timings.
Please be assured that our team is continuously working on optimizing our processes to ensure faster service without compromising the quality and accuracy of the unlock. It’s feedback like yours that helps us improve.
Your Galaxy A03s should now be fully unlocked and we hope this brings great value to you. If there’s anything more we can assist you with or if you have additional queries, please don't hesitate to reach out.
Enjoy your newly unlocked phone, and thank you for choosing our service!
Warm regards,
Charlotte
English