“It was a waste of money and they keep trying get more money from me after paying $28.99 they let me know if was for checking out and make me pay $50.00 just to tell me I owned $79.00 who it was a lie because the phone was paid in full long ago finally I call my carrier just to find out they unlock the phone for free in few minutes so don’t waste your money”
Hello Olga,
I'm sorry to hear about your experience and the frustration it's caused. I'm here to help clarify the situation for you. You mentioned a concern with an additional $50 charge, but according to our records, you've paid only for the Standard Unlock service at $28.99, and it appears your unlock status is now complete.
It's great to hear that your carrier has unlocked your phone for you. For future reference, our service is indeed separate from your carrier and involves careful eligibility checks, ensuring your phone meets network criteria before proceeding with unlocking. If there's ever a case where a Premium Service is required, we ensure it is clearly stated on your order summary page before any further payments.
If there's anything else we can assist you with, or if you have any more questions, please don't hesitate to reach out. We appreciate your feedback and hope to ensure a better experience for all our customers.
Best regards,
Charlotte
Hello Mohd Ahmad,
Thank you for reaching out. I'm glad to hear that your iPhone 14 Pro from Maxis Malaysia has been successfully unlocked with us. If there's anything specific you need assistance with or if you have any concerns about the service, please let us know. We're here to ensure that your experience is positive and satisfactory.
Our team appreciates your choice to use expressunlocks.com for your unlocking needs. If you require further assistance or have any additional questions, feel free to contact us directly.
Warm regards,
Charlotte
Customer Service Team, ExpressUnlocks
Hello Kelly,
Thank you for reaching out to us. I understand that you may have concerns regarding the unlocking process of your Samsung Galaxy A15 from Boost USA. Based on the details of your order, it appears that your unlock has been successfully completed, and your unlock codes are "5018330260586336".
If you're experiencing any issues or have any questions about using the codes, please let us know. We're here to assist you in ensuring that you have a positive experience.
We appreciate your business and if there's anything we can do to assist you further, please don't hesitate to contact us.
Best regards,
Charlotte
Hi Darya,
Thank you for reaching out. I'm sorry to hear you're feeling disappointed. I want to assure you that we strive to make all charges clear and transparent. For your HUAWEI P Smart 2020 unlock, a single payment of £23.99 for the Standard Unlock has been processed as outlined on our checkout page. This process includes an Eligibility check, which you've successfully completed, followed by the unlock itself.
Your current order status shows "Unlock Complete," and you were provided with unlocking codes. If your device isn't prompting for an unlock code, we can assist with a Remote USB Unlock service tailored for your phone model.
We value your experience with us and would like to offer the best support to resolve any issues. Please consider using the unlocking code "6029434942375019" or let us guide you through the Remote USB Unlock option to help you complete the unlocking process.
Thanks for choosing ExpressUnlocks, and we look forward to sorting this out for you.
Best regards,
Charlotte
“I will never use them and don't recommend them at all. After I paid three times and communicated with on numerous occasions that the codes they gave me didn't work and guess what they asked for more money to send more codes.i then just went to a local mobile shop who supplied me two codes that unlocked my phone straight away.the last two codes directunlocks supplied o e was tge same as in the local mobile shop the second was different ,so I paid direct unlocks £11.99 then £26.99 then they asked for a further £20 and still my phone was not unlocked .I got fed up with them and their dishonest behaviour.
Go to your local shop to do it I say.”
Hello Nouri Omran,
Firstly, I would like to apologize for any inconvenience you've experienced. I understand it can be quite frustrating when things don't go as smoothly as expected. Thank you for providing detailed feedback.
I see that you’ve completed the Eligibility Check and made two payments for the Standard Unlock on your Samsung S8+ from Vodafone UK. Our records show that the latest status is "Reported as Not Unlocked, waiting customer feedback". We would appreciate the opportunity to troubleshoot the issues you've encountered with the unlocking codes.
It’s important to us that you have a positive experience, and we’d like to offer our assistance to resolve this matter. Since your phone didn't ask for an unlocking code initially, it indicates that a Remote USB unlock may be necessary, which is an additional service tailored for these kinds of situations.
I understand your hesitation, but rest assured, the costs you've incurred were for distinct steps in the unlocking process, and our policy outlines that the Eligibility Check and the initial codes are necessary parts of the service. If, however, the unlock remains unsuccessful after appropriate troubleshooting, our Refund Policy covers a variety of scenarios where a refund is applicable.
I encourage you to get back to us with your feedback so we can ensure your issue is resolved promptly. We value your business and are keen on turning your experience around.
Warm regards,
Charlotte
“La comunicación es pésima, nunca responden preguntas sobre los procesos, mi desbloqueo tardó mas de dos meses, realicé cinco preguntas sobre el proceso y a la fecha ninguna fué respondida.
The communication is terrible, they never answer questions about the processes, my unblocking took more than two months, I asked five questions about the process and to date none have been answered.”
Hola Juan Fernando Rueda Acevedo, Lamento mucho tu experiencia con la comunicación y la duración del proceso. Es muy importante para nosotros que nuestros clientes se mantengan informados y se sientan apoyados durante todo el proceso de desbloqueo. Me encantaría ayudarle con cualquier pregunta o inquietud que tenga sobre el proceso por el que pasó. Veo que tu iPhone 13 Pro Max de T-Mobile USA se ha desbloqueado exitosamente, ¡lo cual es una gran noticia! Si alguna parte del proceso no quedó clara, estoy aquí para ayudar a aclararla ahora. Si bien no puedo cambiar el pasado, me comprometo a garantizar que usted se sienta más informado y satisfecho en el futuro. Si hay aspectos específicos del proceso o servicio sobre los que le gustaría obtener más información, hágamelo saber y los abordaré de inmediato. Nuestro objetivo es transformar su experiencia en una positiva. Esperamos poder ayudarle más. Saludos cordiales, Carlota
“Your service is poor and terrible. I have had a long term complaints of 10 imeis that got rejected. I have been waiting for refunds but no one is saying anything. Pls don’t use their service. I see this as a scam.”
Hello Oluwaseyi J Fadaini,
I'm really sorry to hear that you have experienced issues with our service. Please rest assured that we aim to provide a satisfactory resolution for all our customers. Regarding your concern about the rejected IMEIs, our refund policy clearly states that unlock attempts returning an 'unavailable' report to our server are covered by our 100% money-back guarantee (as mentioned in section 7.2 of the Terms and Conditions).
As your order status is "Unlock Complete," it seems there could have been a misunderstanding. However, if you have other IMEIs that were not successfully unlocked and meet the refund eligibility criteria, please respond directly to the email notification you received for the completion of the unlock process, or contact our support team, so we can address each rejected IMEI promptly.
Our goal is to resolve your issue to your satisfaction and we value the opportunity to sort this out for you. Your feedback is essential in helping us improve our service. Thank you for reaching out.
Best regards,
Charlotte
“I'm not happy with the service I received I ended up unlocking the phone with my carrier and my money was waisted with this service and the worst thing they didn't want to refund me because the service wasn't carried out as advertised.
I'm really not happy to be robbed like this.”
Hello there,
I'm deeply sorry to hear that you're not satisfied with our service. We aim to provide a successful unlocking solution and it's disheartening when we hear our customers feel otherwise. I'd like to better understand your concern so I can assist you further.
Our refund policy covers scenarios where the unlocking code does not work or specific service failures, and it sounds like there might have been a misunderstanding about the conditions for a refund. However, unlocking with your carrier does not qualify for a refund as per our terms, particularly if our service was provided as advertised.
That being said, we value your experience and want to ensure your concerns are addressed appropriately. Could you please provide the order number or IMEI so we can review your case specifically? Without this information, it's challenging to provide a precise resolution.
Please reach out to our Live Support through your tracking page for immediate assistance. They will be able to look into this for you and ensure all your concerns are taken care of in accordance with our policies and your experience with us.
Thank you for reaching out, and I look forward to resolving this for you.
Best,
Charlotte
“This website is stupid. They aren’t clear about what you actually need to do for it to be completely unlocked. They should probably notate that information before they make you pay $75 dollars. It’s a rip off, go somewhere else.”
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience with the unlocking process. It's important to us that our customers have a clear understanding of the service, and I apologize if this was not fully communicated. Regarding the costs and process, there are indeed two separate payments involved: one for the Eligibility Check and the other for the Standard Unlocking service. As stated on our website, "The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer" (Section 1.1 of the Terms and Conditions), and our goal is to provide a transparent process.
Since your order status is "Unlock Complete," it appears that your iPhone 13 Pro Max should now be unlocked from AT&T USA. If you are experiencing any issues with the unlocking, or if there's anything specific that was not clear in the provided information, please let us know so we can assist you further. Our objective is to address your concerns and ensure that your phone is fully functional on the network of your choice.
Thank you for your feedback, and we hope to resolve any issues to your satisfaction.
Best regards,
Charlotte
Ciao, mi dispiace davvero sapere che la tua esperienza non è stata positiva. Desidero assicurarmi che il tuo problema venga affrontato e risolto al meglio delle nostre capacità. Se il servizio per cui hai pagato non ha prodotto i risultati che ti aspettavi, dovremmo assolutamente esaminarlo insieme. Potresti per favore fornirmi il tuo numero IMEI? Questo mi aiuterà a trovare il tuo ordine e a comprendere lo stato esatto del tuo caso. È importante notare che i controlli di idoneità sono un primo passo necessario, seguito dal pagamento di sblocco. Se lo stato del tuo ordine è in attesa di pagamento, ciò potrebbe significare che il controllo di idoneità iniziale è stato completato e che siamo pronti a procedere al passaggio successivo per sbloccare completamente il tuo telefono. Tutti i costi associati ai nostri servizi sono descritti nella pagina di pagamento prima dell'acquisto e voglio assicurarmi che tu sia stato informato su ogni fase del processo. Il nostro obiettivo è garantire che il tuo telefono venga sbloccato correttamente. Utilizza il supporto live nella pagina di monitoraggio in modo che possiamo assisterti ulteriormente con il tuo ordine e risolvere eventuali dubbi che potresti avere. Non vedo l'ora di aiutarti a risolvere questa questione. Meglio, Charlotte
“After paying 2 charges, they send the unlock codes. The problem is my S20FE from Mexico Telcel will not give the opportunity to enter the codes on boot with the new SIM. I've been told I need to do a USB unlock. Which I would try, if I could get any support from the actual support line. Not the "live" chat. Which just repeats my history and adds some understanding my frustration comments.”
Hello,
I'm sorry to hear that you're experiencing issues with unlocking your S20FE. It's important that your device prompts for the unlock code to proceed with the standard unlocking process. As per our terms, if the handset does not ask for an unlock code, we can indeed assist you with a Remote USB unlock service. I understand your frustration with the support line; customer satisfaction is paramount, and I'm here to assist you in moving forward.
To better address your situation and guide you through the Remote USB unlock process, we'll need your IMEI number. This is vital for locating your order and providing the necessary support. If you haven't already, please reach out to our Live Support via your tracking page with your IMEI number and explain that you require assistance with a USB unlock for your device. Our team is on standby to help you resolve this matter efficiently.
Thank you for your patience, and we look forward to assisting you in completing the unlocking process for your S20FE.
Best regards,
Charlotte
“The website is misleading. The first quoted price is just to see if you're eligible to unlock. Then you have to pay another $100+ to actually unlock. It took the full time they quoted. No big deal, but it only worked for a week. Now my new Sim won't work in the phone at all.”
Thank you for taking the time to provide your feedback. I'm sorry to hear that your unlocking experience didn't meet your expectations. I understand that the two-step process with an Eligibility Check followed by the Unlocking Payment can be a bit surprising at first, but we make sure to outline all costs on the checkout page before the purchase is finalized.
As for the issue with your new SIM not working after a week, this is quite unusual, and we'd love to help troubleshoot this problem for you. It could be something simple that we can resolve quickly. Since you didn't include your IMEI with your review, I'm unable to look into your specific situation right now. Could you please reach out through the Live Support on your tracking page with your IMEI? Our team will be able to assist you more efficiently this way.
We're committed to ensuring a positive experience and would like to see if there's anything we can do to turn your situation around. Thank you once again, and we look forward to assisting you.
“DO NOT USE THEIR SERVICE!!! THEY WILL STEAL YOUR MONEY AND WONT HELP YOU!! THEY CHARGED ME 3 TIMES FOR THE SAME SERVICE AND EVERYTIME IT WAS A DIFFERENT REASON. NEVER GOT UNLOCKED”
Hello Carlos,
I’m truly sorry to hear that you’ve had a less than stellar experience with us. I understand the frustration of feeling like you’ve been charged multiple times for the same service. I assure you that our goal is not to take your money without providing the service you've requested.
As outlined in our terms and conditions, there are indeed two separate payments for the process: one for the Eligibility Check (£23.99) and one for the Standard Unlock (£52.00). Both of these steps are necessary for the unlock procedure, and every user is informed of this before finalizing their purchase.
From our records, your ZTE Z353VL from TracFone USA has been successfully unlocked, with the completion status "Unlock Complete" and the codes provided to you via email. I encourage you to follow the instructions sent to you to complete the unlock process if you haven't yet done so.
If there's any assistance you need in entering the codes or any clarification you seek regarding the process, please let us know. We're committed to ensuring your satisfaction with a positive outcome.
Warm regards,
Charlotte
Hello,
Thank you for taking the time to leave a review. I'm sorry to hear you feel that way about our services. We endeavor to be as transparent as possible, with all the costs and steps outlined on our checkout page. This includes the eligibility check followed by the unlocking payment required for all phones.
If there's a specific issue you've encountered or if there are any concerns you have about a service you received, please let us know. Your satisfaction is important to us, and we're here to assist you through any complications you may be facing. If you have an order in progress, I would encourage you to continue so we can complete the process for you.
To better assist you, we would need your IMEI number or any reference numbers related to your order. This will help us address your concerns accurately. If you don't have this information to hand, our Live Support team is available through your tracking page to offer assistance and resolve any problems you're experiencing.
Kind regards,
Charlotte
“Me siento estafada por esta compañia porque al solicitar el desbloqueo de un iphone 6+ no me dijeron desde un principio lo que tenia que cancelar en total para lograrlo, primero me pidieron un pago de 28 dólares y lo hice pensando que no era mas lo que habia que pagar, enseguida solicitaron 50 dólares mas desque para lograr el desbloqueo y tambien lo hice, enseguida me pidieron hacer otro pago por 624 dólares y que me lo rebajaban a 298 dólares y ahi cancelé el pedido porque me sentí estafada, He enviado 9 hojas de queja y exigiendo la devolución de mi dinero y solo me quieren dar un bono por 78 dólares para comprar otro aparato lo cual no me sirve , yo solo quiero mi reembolso y me están dando vueltas para solucionarme mi problema. Son unos estafadores y no me devuelven mi plata, esto es un fraude!!!!!!!!!!!!11”
Hola, lamento mucho la experiencia frustrante que has tenido. Me gustaría asegurarle que nuestra intención es siempre brindarle información clara sobre los costos y el proceso involucrado en el desbloqueo de su iPhone 6+. Como se describe en nuestros términos, el servicio comienza con una verificación de elegibilidad, seguida del proceso de desbloqueo que puede implicar pagos por separado. Estos pasos son necesarios para garantizar que podamos desbloquear su dispositivo de manera efectiva y se detallan en la página de pago antes de cualquier compra. Entiendo que los costos posteriores fueron una sorpresa para usted y por eso le pido disculpas si hubo alguna confusión. Nuestra política de reembolso establece que ofrecemos reembolsos en determinadas circunstancias, como si no podemos desbloquear su teléfono o si no se cumplen criterios de servicio específicos. Sin embargo, las comprobaciones de elegibilidad no son reembolsables porque forman parte de los servicios prestados para determinar si su teléfono se puede desbloquear. Me gustaría ayudarte a resolver tu problema y, para ello, necesitaremos tu número IMEI para localizar tu pedido y abordar adecuadamente tus inquietudes. Comuníquese con nosotros a través del Soporte en vivo en su página de seguimiento con su IMEI y nuestro equipo estará más que dispuesto a ayudarlo. Nos tomamos en serio la satisfacción del cliente y nos encantaría tener la oportunidad de rectificar esta situación. Gracias por informarnos sobre esto y esperamos tener noticias suyas pronto. Saludos cordiales, Carlota
“WORST COMPANY THEY ARE SCAM. THEY MAKE YOU PAID 30 IN FRONT. AFTER THAT THEY WANT MORE MONEY. THEY PAGE DOESNT SAID ABOUT CHECK COST UNTILE THEY CHARGE YOU . AND AFTER THAT THEY TELL YOU THAT THE 30 DOLARS WHERE FOR NOTHING THAT YOU HAVE TO PAY MORE . WE SHOULD HIRE A LAWYER FOR THEM TO BE CLEAR IN THEIR PAGE . THEY DONT EXPLAIN CORRECTILY IN THEIR WEB PAGE.”
Hello,
I'm truly sorry to hear that your experience with us hasn't been what you expected. I understand that the payment process can seem frustrating. I want to clarify that the initial payment you referred to is for the Eligibility Check, which is a necessary step to ensure your phone can be unlocked. As outlined on our checkout page, there are two payments required – one for the Eligibility Check and, if eligible, a subsequent payment for the Unlocking Service.
We strive to be transparent with our process, and I apologize if this wasn't clear at any point. We would love to help you get your phone unlocked and would be more than happy for you to continue with the process. I encourage you to reach out via our Live Support on your tracking page where we can assist you further and clarify any details about the payments.
Thank you for your feedback, and we look forward to assisting you.
Best regards,
Charlotte
Hello there,
Thank you for bringing your concerns to our attention. I understand that you're feeling uncertain about the additional payment required. However, I'd like to assure you that the service you've paid for so far includes the Eligibility Check for €26.99. This check determines if your device can be unlocked from its current network.
As outlined in our terms and conditions, the full unlocking process consists of two steps: First, an Eligibility Check to ensure that your phone can be unlocked, followed by the actual Unlocking Payment which is the next step in your case. We do strive to be upfront about our pricing structure, and all the costs are explained on the checkout page before purchase.
Your order is currently at the stage where the Eligibility Check has been paid for and completed, and we’re awaiting the Unlocking Payment to proceed with your unlock request. Completing this payment will allow us to move forward and provide you with the unlocking service you've requested.
We value your business and are here to support you through the unlocking process. If you have any other concerns or questions, please feel free to reach out. We're here to help you have a positive experience with our service.
Best regards,
Charlotte
“Direct Unlock operates in a shifty/misleading manner. They advertise unlocking a phone for $28.99, but this is only a verification that the phone can be unlocked. They then charge $63 to unlock the phone. My son's phone could not be unlocked, and Direct Unlock kept the $93. No one knows their expertise, or how they try to actually unlock a phone. But if your phone cannot be unlocked (without a speciic explanation given) you are SOL.
Also check out Direct Unlock on the Better Business Bureau's webpage. The BBB has given Direct Unlock an F, with numerous complaints similar to mine.
SAVE YOUR MONEY. STAY AWAY FROM DIRECT UNLOCK!!!!”
Hello there,
Thank you for taking the time to share your concerns. We understand that it can be frustrating to encounter additional costs and we truly apologize for any inconvenience caused. Our aim is to be transparent with our customers which is why all costs are outlined on the checkout page prior to any purchase. As it is stated in our terms and conditions, unlocking a phone is a two-step process that includes an Eligibility Check, followed by an Unlocking Payment.
It's important to understand that the initial fee is for the eligibility check to ensure your phone can be unlocked. This part of the service has already been provided, hence why it is a separate cost. If for some reason the phone cannot be unlocked, as mentioned under section 7.3 of our terms and conditions, the initial payment for this check is non-refundable because the service has been rendered.
Regarding the Better Business Bureau's evaluations, please know that we constantly strive to improve our services and customer satisfaction is paramount to us.
To assist you further, we would require the IMEI of the device in question to look into your son's order specifics. Unfortunately, without this piece of information, we're unable to address the specific concerns about the unlocking process that was attempted.
If you would like us to investigate this further or if there's anything else we can assist you with, please do not hesitate to use the Live Support feature in your tracking page, where our team can provide tailored assistance.
Thank you for your understanding.
Best regards,
Charlotte
“I have been waiting for the US SIM unlock number for two months, and every time I ask what is happening, a bot answers me, they have already charged me”
Hello! I'm truly sorry to hear about the delay you've been experiencing. I can understand how waiting for a significant amount of time without a clear update can be frustrating.
To assist you effectively, I'll need your IMEI number to review the specifics of your order. Without it, I'm unable to pull up your account details. Could I kindly ask you to provide your IMEI so that we can address your concerns promptly?
In the meantime, if your status is 'awaiting payment', it might mean that there's still an unlocking payment that needs to be processed to move forward with your SIM unlock. All costs related to the unlocking process should have been outlined on the checkout page prior to purchase, which includes an eligibility check followed by an unlocking payment, if applicable.
To ensure this is resolved quickly, please use the Live Support on your tracking page, as they can directly address your problem and provide real-time assistance.
Again, apologies for any inconvenience, and thank you for your patience. We're keen to help you resolve this issue.
“Absolute ripoff. They charged me $28 and once I paid that said they couldn't unlock unless I paid another $118. Pure garbage. Run far and fast. Anyone who claims to have had a positive experience is an employee of this so called company or paid by them to lie.”
Hello,
I'm really sorry to hear about your frustration. It sounds like there might have been some confusion regarding the payments, and I'd love to clear that up for you. The initial payment you made covers the Eligibility Check, which every phone must go through. After that, if your phone is eligible, an Unlocking Payment is required to proceed with the actual unlocking service. It's our policy to break down these steps clearly on our checkout page before purchase.
We understand the process can be unexpected if one is not familiar with it, but please be assured we are committed to transparency and customer satisfaction. If there's anything we can do to help you through the unlocking process and ensure it's smooth for you, we'd be more than happy to assist. Your unlocking request status might be awaiting the payment for the actual unlocking service.
Our team would be eager to clarify any uncertainties and guide you through the next steps if you choose to continue. For a more detailed look into your order and to help us provide you with tailored support, please provide us with your IMEI or use Live Support on your tracking page. We're here to help make this right for you.
Best regards,
Charlotte
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