“The 1 rating is in fact only because there is nothing less that i could give, I asked and paid for a service that in the end did not work, and would not have worked, you say it worked and it shows on your end that the phone was unlocked, but it was not by your service so the money that I paid in fact was a waste. I began the process and a week later needed to pay additional funds becuase it was more complicated then thought. I paid the additional funds, then a week into the next step, and after it was 99% completed, and in this position for 3 or 4 days with no resultion coming, I called the provider and asked them to unlock the phone for international sim card usage. They did this for me in minutes, then the next day I get a notification from you saying that the phone was unlocked. But the truth is you were not able to do anything in this regards to resolve the issue, and would not have been able to, nor was there any record of an attempt, shown when I asked my provider about getting the phone unlocked.”
Hello Chad,
I'm really sorry to hear about the frustration you've been experiencing. It's disappointing when things don't go as smoothly as expected, especially when services are involved. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns.
I understand that you've already had your iPhone 15 Pro unlocked by your provider, Bell Canada, and feel that the services you paid for through our site were not rendered effectively. It appears there's been a misunderstanding as our records indicate that the unlock process was completed on our end.
Given that the unlock status shows "Unlock Complete," we were under the impression that our service had successfully met its goal, and I apologize for any confusion caused. Please know that we operate with the intention of providing a reliable service and our team works diligently to unlock devices as promised.
Since our service was purchased in good faith and an "Unlock Complete" status was reached, it typically signifies successful completion of our part. However, it's concerning to hear that you found no record of our attempt when you spoke with your provider. That's certainly not the experience we want you to have.
While our refund policy outlined in our terms and conditions does cover scenarios where unlocking efforts fail despite our best attempts, it does not typically cover situations where the network provider unlocks the device instead of us.
That being said, we value customer satisfaction highly and would like to find a way to assist you further. Although a refund might not be applicable, as you've noted, we still want to make sure you come away from this experience more positively. Could there be another service we offer that might be of use to you where we could apply a credit?
Your experience is important to us, and we're committed to making this right within our policy constraints. Let's work together to find a satisfactory resolution. Please let us know how we may assist you further.
Best regards,
Charlotte
Hola Andrés, gracias por comunicarte y compartir tus inquietudes. Lamento mucho tu insatisfacción con nuestro servicio de desbloqueo de tu iPhone 13 de la red Movistar Colombia. Entiendo por su mensaje que cree que ha habido un problema con la falta de registro y la información engañosa, junto con inquietudes sobre los pagos debitados de su tarjeta. Me gustaría asegurarle que nuestro objetivo es brindar servicios claros y transparentes como se describe en nuestros términos y condiciones y política de reembolso. Como el estado de su pedido muestra "Desbloqueo completo", sugiere que el proceso de desbloqueo se realizó correctamente. Si este no es el caso, o si hay un problema específico con la falta de registro que mencionó, me gustaría abordarlo directamente para garantizar su satisfacción. ¿Podría proporcionarnos un poco más de detalles sobre el problema de la falta de registro? Nos esforzamos mucho en garantizar que nuestra publicidad sea clara y coincida con los servicios prestados, por lo que agradeceríamos mucho cualquier comentario sobre cómo podemos mejorar. Con respecto a los pagos, como se establece en nuestros términos, todos los costos son por adelantado y se describen en la página de pago antes de la compra. Los dos pagos que realizó ($28,99 por la verificación de elegibilidad y $36 por el desbloqueo estándar) son procedimientos estándar para nuestro servicio. Pido disculpas si esto no fue tan claro como podría haber sido. Estamos aquí para ayudarle a resolver esta situación. Comuníquese con nosotros con más detalles y haremos todo lo posible para ayudarlo más. Saludos cordiales, Carlota
“Paid and all and still the same, HASNT SOLVED THE ISSUE and PHONE IS STILL LOCKED to carrier. 👎🏼👎🏼👎🏼👎🏼👎🏼
Your customer service doesn't respond!
I will only change my review with a good feedback if you refund all my transactions as no changes have been made on my phone.👎🏼👎🏼👎🏼”
Hi James,
I'm sorry to hear that your phone still seems to be locked after completing the unlocking process. Your order status shows "Unlock Complete", which typically means that the unlocking was successful on our end.
Could you please try connecting your iPhone 13 Pro Max to WiFi and turning it off and then on again to complete the unlock procedure, as per our instructions in section 8.1 of our terms? This step is essential for iPhones to apply the unlock.
If you've already followed these steps and the issue persists, there may be another factor at play here. We would like to take a closer look into this for you. Sometimes, a confirmation step with your carrier is necessary to finalize the unlock.
Looking forward to helping you get this resolved as soon as possible.
Best regards,
Charlotte
“Sorry didn't mean I didn't want to accept $25. But the cost I have spent is $58 for all the services I have paid without bargaining anything in the hope that my device will return to normal. Please understand I would like to be refunded for the $36 and $14.99 fees only.
-
I experienced problems with signal loss. Then I tried the service from mobileunlock.com. I also paid for several services from them in the hope that my signal would return. After completing all the payments, my signal didn't come back. I reported it via their support channel and was directed to reset the network, buy a new SIM card, airplane mode, etc. but there were no results, the response given was very unresponsive, then I applied for a refund for all the services I had paid for but there was no certainty because the status was already unlocked but my device still had no signal .
I hope that by giving a review here I can get my rights back as a paying customer.
Thank You”
Hi Wandi
Thanks for the feedback. As you can see in your video - your phone says "No Sim Restrictions" which means it has been unlocked by us.
Not being able to get a signal is some other issue , possibly a new sim card is required, or maybe the phone is blacklisted in your country.
Unfortunately as per our refund policy, we cannot issue a refund in this instance.
Charlotte.
“It was a waste of money and they keep trying get more money from me after paying $28.99 they let me know if was for checking out and make me pay $50.00 just to tell me I owned $79.00 who it was a lie because the phone was paid in full long ago finally I call my carrier just to find out they unlock the phone for free in few minutes so don’t waste your money”
Hello Olga,
I'm sorry to hear about your experience and the frustration it's caused. I'm here to help clarify the situation for you. You mentioned a concern with an additional $50 charge, but according to our records, you've paid only for the Standard Unlock service at $28.99, and it appears your unlock status is now complete.
It's great to hear that your carrier has unlocked your phone for you. For future reference, our service is indeed separate from your carrier and involves careful eligibility checks, ensuring your phone meets network criteria before proceeding with unlocking. If there's ever a case where a Premium Service is required, we ensure it is clearly stated on your order summary page before any further payments.
If there's anything else we can assist you with, or if you have any more questions, please don't hesitate to reach out. We appreciate your feedback and hope to ensure a better experience for all our customers.
Best regards,
Charlotte
Hello Mohd Ahmad,
Thank you for reaching out. I'm glad to hear that your iPhone 14 Pro from Maxis Malaysia has been successfully unlocked with us. If there's anything specific you need assistance with or if you have any concerns about the service, please let us know. We're here to ensure that your experience is positive and satisfactory.
Our team appreciates your choice to use expressunlocks.com for your unlocking needs. If you require further assistance or have any additional questions, feel free to contact us directly.
Warm regards,
Charlotte
Customer Service Team, ExpressUnlocks
Hello Kelly,
Thank you for reaching out to us. I understand that you may have concerns regarding the unlocking process of your Samsung Galaxy A15 from Boost USA. Based on the details of your order, it appears that your unlock has been successfully completed, and your unlock codes are "5018330260586336".
If you're experiencing any issues or have any questions about using the codes, please let us know. We're here to assist you in ensuring that you have a positive experience.
We appreciate your business and if there's anything we can do to assist you further, please don't hesitate to contact us.
Best regards,
Charlotte
Hi Darya,
Thank you for reaching out. I'm sorry to hear you're feeling disappointed. I want to assure you that we strive to make all charges clear and transparent. For your HUAWEI P Smart 2020 unlock, a single payment of £23.99 for the Standard Unlock has been processed as outlined on our checkout page. This process includes an Eligibility check, which you've successfully completed, followed by the unlock itself.
Your current order status shows "Unlock Complete," and you were provided with unlocking codes. If your device isn't prompting for an unlock code, we can assist with a Remote USB Unlock service tailored for your phone model.
We value your experience with us and would like to offer the best support to resolve any issues. Please consider using the unlocking code "6029434942375019" or let us guide you through the Remote USB Unlock option to help you complete the unlocking process.
Thanks for choosing ExpressUnlocks, and we look forward to sorting this out for you.
Best regards,
Charlotte
“I will never use them and don't recommend them at all. After I paid three times and communicated with on numerous occasions that the codes they gave me didn't work and guess what they asked for more money to send more codes.i then just went to a local mobile shop who supplied me two codes that unlocked my phone straight away.the last two codes directunlocks supplied o e was tge same as in the local mobile shop the second was different ,so I paid direct unlocks £11.99 then £26.99 then they asked for a further £20 and still my phone was not unlocked .I got fed up with them and their dishonest behaviour.
Go to your local shop to do it I say.”
Hello Nouri Omran,
Firstly, I would like to apologize for any inconvenience you've experienced. I understand it can be quite frustrating when things don't go as smoothly as expected. Thank you for providing detailed feedback.
I see that you’ve completed the Eligibility Check and made two payments for the Standard Unlock on your Samsung S8+ from Vodafone UK. Our records show that the latest status is "Reported as Not Unlocked, waiting customer feedback". We would appreciate the opportunity to troubleshoot the issues you've encountered with the unlocking codes.
It’s important to us that you have a positive experience, and we’d like to offer our assistance to resolve this matter. Since your phone didn't ask for an unlocking code initially, it indicates that a Remote USB unlock may be necessary, which is an additional service tailored for these kinds of situations.
I understand your hesitation, but rest assured, the costs you've incurred were for distinct steps in the unlocking process, and our policy outlines that the Eligibility Check and the initial codes are necessary parts of the service. If, however, the unlock remains unsuccessful after appropriate troubleshooting, our Refund Policy covers a variety of scenarios where a refund is applicable.
I encourage you to get back to us with your feedback so we can ensure your issue is resolved promptly. We value your business and are keen on turning your experience around.
Warm regards,
Charlotte
“La comunicación es pésima, nunca responden preguntas sobre los procesos, mi desbloqueo tardó mas de dos meses, realicé cinco preguntas sobre el proceso y a la fecha ninguna fué respondida.
The communication is terrible, they never answer questions about the processes, my unblocking took more than two months, I asked five questions about the process and to date none have been answered.”
Hola Juan Fernando Rueda Acevedo, Lamento mucho tu experiencia con la comunicación y la duración del proceso. Es muy importante para nosotros que nuestros clientes se mantengan informados y se sientan apoyados durante todo el proceso de desbloqueo. Me encantaría ayudarle con cualquier pregunta o inquietud que tenga sobre el proceso por el que pasó. Veo que tu iPhone 13 Pro Max de T-Mobile USA se ha desbloqueado exitosamente, ¡lo cual es una gran noticia! Si alguna parte del proceso no quedó clara, estoy aquí para ayudar a aclararla ahora. Si bien no puedo cambiar el pasado, me comprometo a garantizar que usted se sienta más informado y satisfecho en el futuro. Si hay aspectos específicos del proceso o servicio sobre los que le gustaría obtener más información, hágamelo saber y los abordaré de inmediato. Nuestro objetivo es transformar su experiencia en una positiva. Esperamos poder ayudarle más. Saludos cordiales, Carlota
“Your service is poor and terrible. I have had a long term complaints of 10 imeis that got rejected. I have been waiting for refunds but no one is saying anything. Pls don’t use their service. I see this as a scam.”
Hello Oluwaseyi J Fadaini,
I'm really sorry to hear that you have experienced issues with our service. Please rest assured that we aim to provide a satisfactory resolution for all our customers. Regarding your concern about the rejected IMEIs, our refund policy clearly states that unlock attempts returning an 'unavailable' report to our server are covered by our 100% money-back guarantee (as mentioned in section 7.2 of the Terms and Conditions).
As your order status is "Unlock Complete," it seems there could have been a misunderstanding. However, if you have other IMEIs that were not successfully unlocked and meet the refund eligibility criteria, please respond directly to the email notification you received for the completion of the unlock process, or contact our support team, so we can address each rejected IMEI promptly.
Our goal is to resolve your issue to your satisfaction and we value the opportunity to sort this out for you. Your feedback is essential in helping us improve our service. Thank you for reaching out.
Best regards,
Charlotte
“I'm not happy with the service I received I ended up unlocking the phone with my carrier and my money was waisted with this service and the worst thing they didn't want to refund me because the service wasn't carried out as advertised.
I'm really not happy to be robbed like this.”
Hello there,
I'm deeply sorry to hear that you're not satisfied with our service. We aim to provide a successful unlocking solution and it's disheartening when we hear our customers feel otherwise. I'd like to better understand your concern so I can assist you further.
Our refund policy covers scenarios where the unlocking code does not work or specific service failures, and it sounds like there might have been a misunderstanding about the conditions for a refund. However, unlocking with your carrier does not qualify for a refund as per our terms, particularly if our service was provided as advertised.
That being said, we value your experience and want to ensure your concerns are addressed appropriately. Could you please provide the order number or IMEI so we can review your case specifically? Without this information, it's challenging to provide a precise resolution.
Please reach out to our Live Support through your tracking page for immediate assistance. They will be able to look into this for you and ensure all your concerns are taken care of in accordance with our policies and your experience with us.
Thank you for reaching out, and I look forward to resolving this for you.
Best,
Charlotte
“This website is stupid. They aren’t clear about what you actually need to do for it to be completely unlocked. They should probably notate that information before they make you pay $75 dollars. It’s a rip off, go somewhere else.”
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience with the unlocking process. It's important to us that our customers have a clear understanding of the service, and I apologize if this was not fully communicated. Regarding the costs and process, there are indeed two separate payments involved: one for the Eligibility Check and the other for the Standard Unlocking service. As stated on our website, "The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer" (Section 1.1 of the Terms and Conditions), and our goal is to provide a transparent process.
Since your order status is "Unlock Complete," it appears that your iPhone 13 Pro Max should now be unlocked from AT&T USA. If you are experiencing any issues with the unlocking, or if there's anything specific that was not clear in the provided information, please let us know so we can assist you further. Our objective is to address your concerns and ensure that your phone is fully functional on the network of your choice.
Thank you for your feedback, and we hope to resolve any issues to your satisfaction.
Best regards,
Charlotte
Ciao, mi dispiace davvero sapere che la tua esperienza non è stata positiva. Desidero assicurarmi che il tuo problema venga affrontato e risolto al meglio delle nostre capacità. Se il servizio per cui hai pagato non ha prodotto i risultati che ti aspettavi, dovremmo assolutamente esaminarlo insieme. Potresti per favore fornirmi il tuo numero IMEI? Questo mi aiuterà a trovare il tuo ordine e a comprendere lo stato esatto del tuo caso. È importante notare che i controlli di idoneità sono un primo passo necessario, seguito dal pagamento di sblocco. Se lo stato del tuo ordine è in attesa di pagamento, ciò potrebbe significare che il controllo di idoneità iniziale è stato completato e che siamo pronti a procedere al passaggio successivo per sbloccare completamente il tuo telefono. Tutti i costi associati ai nostri servizi sono descritti nella pagina di pagamento prima dell'acquisto e voglio assicurarmi che tu sia stato informato su ogni fase del processo. Il nostro obiettivo è garantire che il tuo telefono venga sbloccato correttamente. Utilizza il supporto live nella pagina di monitoraggio in modo che possiamo assisterti ulteriormente con il tuo ordine e risolvere eventuali dubbi che potresti avere. Non vedo l'ora di aiutarti a risolvere questa questione. Meglio, Charlotte
“After paying 2 charges, they send the unlock codes. The problem is my S20FE from Mexico Telcel will not give the opportunity to enter the codes on boot with the new SIM. I've been told I need to do a USB unlock. Which I would try, if I could get any support from the actual support line. Not the "live" chat. Which just repeats my history and adds some understanding my frustration comments.”
Hello,
I'm sorry to hear that you're experiencing issues with unlocking your S20FE. It's important that your device prompts for the unlock code to proceed with the standard unlocking process. As per our terms, if the handset does not ask for an unlock code, we can indeed assist you with a Remote USB unlock service. I understand your frustration with the support line; customer satisfaction is paramount, and I'm here to assist you in moving forward.
To better address your situation and guide you through the Remote USB unlock process, we'll need your IMEI number. This is vital for locating your order and providing the necessary support. If you haven't already, please reach out to our Live Support via your tracking page with your IMEI number and explain that you require assistance with a USB unlock for your device. Our team is on standby to help you resolve this matter efficiently.
Thank you for your patience, and we look forward to assisting you in completing the unlocking process for your S20FE.
Best regards,
Charlotte
“The website is misleading. The first quoted price is just to see if you're eligible to unlock. Then you have to pay another $100+ to actually unlock. It took the full time they quoted. No big deal, but it only worked for a week. Now my new Sim won't work in the phone at all.”
Thank you for taking the time to provide your feedback. I'm sorry to hear that your unlocking experience didn't meet your expectations. I understand that the two-step process with an Eligibility Check followed by the Unlocking Payment can be a bit surprising at first, but we make sure to outline all costs on the checkout page before the purchase is finalized.
As for the issue with your new SIM not working after a week, this is quite unusual, and we'd love to help troubleshoot this problem for you. It could be something simple that we can resolve quickly. Since you didn't include your IMEI with your review, I'm unable to look into your specific situation right now. Could you please reach out through the Live Support on your tracking page with your IMEI? Our team will be able to assist you more efficiently this way.
We're committed to ensuring a positive experience and would like to see if there's anything we can do to turn your situation around. Thank you once again, and we look forward to assisting you.
“DO NOT USE THEIR SERVICE!!! THEY WILL STEAL YOUR MONEY AND WONT HELP YOU!! THEY CHARGED ME 3 TIMES FOR THE SAME SERVICE AND EVERYTIME IT WAS A DIFFERENT REASON. NEVER GOT UNLOCKED”
Hello Carlos,
I’m truly sorry to hear that you’ve had a less than stellar experience with us. I understand the frustration of feeling like you’ve been charged multiple times for the same service. I assure you that our goal is not to take your money without providing the service you've requested.
As outlined in our terms and conditions, there are indeed two separate payments for the process: one for the Eligibility Check (£23.99) and one for the Standard Unlock (£52.00). Both of these steps are necessary for the unlock procedure, and every user is informed of this before finalizing their purchase.
From our records, your ZTE Z353VL from TracFone USA has been successfully unlocked, with the completion status "Unlock Complete" and the codes provided to you via email. I encourage you to follow the instructions sent to you to complete the unlock process if you haven't yet done so.
If there's any assistance you need in entering the codes or any clarification you seek regarding the process, please let us know. We're committed to ensuring your satisfaction with a positive outcome.
Warm regards,
Charlotte
Hello,
Thank you for taking the time to leave a review. I'm sorry to hear you feel that way about our services. We endeavor to be as transparent as possible, with all the costs and steps outlined on our checkout page. This includes the eligibility check followed by the unlocking payment required for all phones.
If there's a specific issue you've encountered or if there are any concerns you have about a service you received, please let us know. Your satisfaction is important to us, and we're here to assist you through any complications you may be facing. If you have an order in progress, I would encourage you to continue so we can complete the process for you.
To better assist you, we would need your IMEI number or any reference numbers related to your order. This will help us address your concerns accurately. If you don't have this information to hand, our Live Support team is available through your tracking page to offer assistance and resolve any problems you're experiencing.
Kind regards,
Charlotte
“Me siento estafada por esta compañia porque al solicitar el desbloqueo de un iphone 6+ no me dijeron desde un principio lo que tenia que cancelar en total para lograrlo, primero me pidieron un pago de 28 dólares y lo hice pensando que no era mas lo que habia que pagar, enseguida solicitaron 50 dólares mas desque para lograr el desbloqueo y tambien lo hice, enseguida me pidieron hacer otro pago por 624 dólares y que me lo rebajaban a 298 dólares y ahi cancelé el pedido porque me sentí estafada, He enviado 9 hojas de queja y exigiendo la devolución de mi dinero y solo me quieren dar un bono por 78 dólares para comprar otro aparato lo cual no me sirve , yo solo quiero mi reembolso y me están dando vueltas para solucionarme mi problema. Son unos estafadores y no me devuelven mi plata, esto es un fraude!!!!!!!!!!!!11”
Hola, lamento mucho la experiencia frustrante que has tenido. Me gustaría asegurarle que nuestra intención es siempre brindarle información clara sobre los costos y el proceso involucrado en el desbloqueo de su iPhone 6+. Como se describe en nuestros términos, el servicio comienza con una verificación de elegibilidad, seguida del proceso de desbloqueo que puede implicar pagos por separado. Estos pasos son necesarios para garantizar que podamos desbloquear su dispositivo de manera efectiva y se detallan en la página de pago antes de cualquier compra. Entiendo que los costos posteriores fueron una sorpresa para usted y por eso le pido disculpas si hubo alguna confusión. Nuestra política de reembolso establece que ofrecemos reembolsos en determinadas circunstancias, como si no podemos desbloquear su teléfono o si no se cumplen criterios de servicio específicos. Sin embargo, las comprobaciones de elegibilidad no son reembolsables porque forman parte de los servicios prestados para determinar si su teléfono se puede desbloquear. Me gustaría ayudarte a resolver tu problema y, para ello, necesitaremos tu número IMEI para localizar tu pedido y abordar adecuadamente tus inquietudes. Comuníquese con nosotros a través del Soporte en vivo en su página de seguimiento con su IMEI y nuestro equipo estará más que dispuesto a ayudarlo. Nos tomamos en serio la satisfacción del cliente y nos encantaría tener la oportunidad de rectificar esta situación. Gracias por informarnos sobre esto y esperamos tener noticias suyas pronto. Saludos cordiales, Carlota
English