Hi Doris,
I’m sorry to hear that you’re having trouble unlocking your iPhone 11. I see that your order status is marked as "Unlock Complete," which means the unlocking process has been finalized on our end.
If you're experiencing issues, please make sure to follow any instructions that were sent via email. If the phone isn’t working as expected, it might be worth checking if it meets the necessary criteria for full compatibility with your new network.
If you have any questions or need further assistance, I’m here to help! Just let me know how I can support you.
Best,
Charlotte
Hi Calli,
I’m sorry to hear that you feel this way! I understand that the multiple payments can be frustrating, but I'd like to clarify that the costs are outlined clearly during the checkout process. Your current payment of $28.99 covers the Standard Unlock, and since your order status is "Unlock Complete," it seems like the process has gone well.
If there are any other specific issues you're facing, please let me know, and I'll do my best to assist you!
Thank you for your feedback, and I hope we can turn this around for you!
Best,
Charlotte
Hi Enes,
I’m sorry to hear you’re feeling frustrated about your unlocking experience. I see that your order status shows "Unlock Complete," and you’ve already paid for both the Eligibility Check and the Standard Unlock, which are outlined during the checkout process.
If your Samsung Galaxy S7 isn’t prompting for the unlock code, a Remote USB unlock may be required, which will carry an additional fee. I encourage you to continue this process so we can help you unlock your phone successfully.
If you have any questions or need assistance, feel free to reach out!
Best wishes,
Charlotte
“Very unfortunate that you couldn’t unlock it my phone I was deceived by false promise. your company it’s not worthy of a good customer. You lie to me and took my money and never resolved the problem.”
“This is a scam, not real they don't unlock anything. This is false! Don’t fall for it, the way the charge is also deceitful at first you see one price then in the end they ask for more money.”
Hi Jose,
Thank you for reaching out. I'm sorry to hear you're feeling this way. I can assure you that our services are legitimate, and your order status shows "Unlock Complete," which means your iPhone XS Max should now be unlocked from AT&T USA.
You have successfully completed the process by making two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock.
If you are experiencing any issues or need further assistance, please retry the unlocking steps outlined in your email confirmation or connect your device to WiFi and turn it off and back on. If you still face challenges, feel free to share more details, and I'll be happy to assist you further.
Best regards,
Charlotte
“Estafa : El teléfono jamas funcionó ya que no toma ninguna sim
Envié varios mensajes por el chat directo y no obtengo ninguna respuesta
Escribí por correo y no dan ninguna solución
Según mi experiencia esto es una estafa.
Consulte por la compañía y el imei jamas fue desbloqueado”
Hola Alexis, lamento tu experiencia. Veo que tu pedido está marcado como "Desbloqueo completo", lo que debería significar que tu iPhone 14 Pro Max se desbloqueó correctamente. Hay algunas cosas que tal vez quieras volver a verificar: 1. **Verifique la compatibilidad**: asegúrese de que su teléfono sea compatible con la red que está intentando usar. 2. **Reiniciar y conectarse a WiFi**: para iPhones, completar el desbloqueo a menudo requiere conectarse a WiFi y reiniciar el teléfono. Si el problema persiste, nuestro equipo estará encantado de ayudarle. Comuníquese nuevamente a través del chat directo y podremos asegurarnos de que su caso reciba la atención que merece. Gracias por tu paciencia, Charlotte.
“I have an iPhone 15+ and I made a payment of US$78 to unlock my phone with them however they told me that my unlocked was at 99% and I should wait I wait and wait. I wait over the 7 days and couple hours that they said that it would take to unlock my phone it Has been 15 days and my phone is still not unlocked. However I reach out to them multiple times one times they told me to wait 24 hours wait 24 hours did not unlock when I reach back to them. They told me to wait another eight hours when I wait eight hours and I reach out back to them. They blocked me from sending any messages in the lives support chat and they stop answering my emails , they stop replying to me and my phone is still not unlocked after being waiting 15 days almost 17 days for my phone to be unlocked. And when I say they I mean (Anna)Direct unlock is a scam and they have fake reviews under there page and they shall be sued and I am going to go above and beyond to go on every platform and and write reviews that they are scammers and if that does not allow my phone to be unlocked. I will reach out to my lawyer and have my lawyer help me sue direct unlocked. Its a scam and you people should not do that because people have kids I have a daughter that is one year old and you take my $78 was saying that you’re going to unlock my phone how do y’all feel knowing that my one year could be suffering from the fact that you scam me you guys are total scammer and I need my phone to be unlocked or my money back today”
“After 3 Weeks my iPhone is still blocked. I paid almost $300 to unlock it. Do not waste your money using this service. BE AWARE
I filed a dispute with my bank and now they are threatening to blacklist me if I don't pay an additional $42 to file a dispute, be careful with this service”
Hi Miguelangel,
I'm sorry to hear about your experience. I understand how frustrating this can be, especially after making multiple payments. I see that your order status is marked as "Unlock Complete." Have you received the email with the unlocking instructions? For iPhones, the process is usually completed by connecting the phone to WiFi and restarting the phone.
If you haven't received this or if you're still facing issues, please double-check any instructions in the email, and ensure you're following each step precisely. If everything seems correct and the phone is still blocked, we definitely need to look into this further. Could you please provide more details about what happens when you try to use your iPhone?
Thank you for your patience, and I'm here to help resolve this.
Best,
Charlotte
Hi Uvais Mukrindakath,
I'm sorry to hear about your frustration with the additional charges and service experience. I want to clarify a few things to help improve your understanding:
1. **Payment Structure**: For unlocking your iPhone, we require two payments. You have already paid €13.49 for the Standard Unlock. This information is outlined on the checkout page before you make your purchase.
2. **Order Status**: I'm happy to inform you that your order status is "Unlock Complete." Your iPhone 12 Pro should now be unlocked from the TIM (Telecom Italia Mobile) network.
3. **Support**: I apologize for the lack of chat support. We strive to improve our customer service and appreciate your feedback.
Would you mind confirming if your phone is now successfully unlocked? If you encounter any issues, please let us know.
Thank you,
Charlotte
“fucken lier company don’t deserve to have second chance …always lie and they ask me to redo my bad reviews in order to get my refund well i need my money back so i did but they never refund me but ill make sure that the email of my husband that he i’m
gonna give them 1 star is not even deserve for this lier and scammer company…avoid avoid avoid”
Hi Julie,
I'm truly sorry to hear about your frustrating experience. I see that your iPhone 12 unlock with AT&T USA is marked as "Unlock Complete." You have made payments totaling $78.99 ($28.99 for the Eligibility Check and $50 for the Standard Unlock), and it seems like the final steps might not have been clear.
Please follow the unlocking instructions provided in your email notification to complete the process: for iPhones, simply connect the phone to WiFi, turn it off, and then turn it back on.
If you're still having trouble, don't hesitate to contact our support team again. We want to ensure your iPhone is fully unlocked and ready to use.
Thank you for your patience and understanding.
Best,
Charlotte
Hi Smith,
Thank you for your feedback. I see that your iPhone XR has been successfully unlocked from the KDDI Japan network, and that your order status is "Unlock Complete." You've made two payments: $28.99 for the Eligibility Check and $36.00 for the Standard Unlock.
Our goal is always to provide clarity and ensure customer satisfaction. All costs are outlined on the checkout page prior to purchase: first, the Eligibility Check, followed by the Unlocking Payment. We're glad to see the process was completed successfully for you.
If you have any specific issues with the functionality of your unlocked phone or more questions, please don't hesitate to share. We're here to help you have the best possible experience!
Best regards,
Charlotte
Hi William,
I'm really sorry to hear that you’re unhappy with our service. I wanted to let you know that, according to our records, your iPhone 11 from Oi Brazil has been successfully unlocked – your order status is listed as "Unlock Complete."
To complete the unlocking process, please ensure that your iPhone is connected to WiFi and then simply power the phone off and back on. This should finalize the unlock.
If you continue to experience issues, it might be helpful to review the specific steps provided in the email notification sent to you. Should you still encounter any problems, please let us know so we can assist you further.
Thank you for your patience, and we hope to improve your experience with us!
Best,
Charlotte
“Muy mala pago $70 en total y el télefono nunca ha sido desbloqueado,,y ya casi tiene un año no me han contestado ningun correo y ahora quieren que envie foto y video muy mala”
Hola Lisselot Gutiérrez, ¡Muchas gracias por tus amables palabras y por tomarte el tiempo para compartir tu experiencia positiva! Estamos encantados de saber que nuestro proceso de solicitud le resultó sencillo y que pudimos superar sus expectativas. Si tiene alguna pregunta o necesita más ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu iPhone 11 Pro Max recién desbloqueado! Saludos cordiales, Carlota
Olá Lucas Mendes, lamento saber que você está insatisfeito com sua experiência. De acordo com nossos registros, o status do seu pedido é “Desbloqueio concluído”, o que significa que seu iPhone 15 Pro deve estar desbloqueado e pronto para uso. Você poderia tentar as etapas a seguir para garantir que seu dispositivo esteja totalmente desbloqueado? 1. Conecte seu iPhone a uma rede WiFi. 2. Desligue o telefone completamente e ligue-o novamente. Se você ainda encontrar problemas, forneça mais detalhes sobre o problema específico que está enfrentando. Isso nos ajudará a atendê-lo melhor. Obrigado pela sua paciência! Atenciosamente, Carlota
Hi Alexander,
Thank you for reaching out and sharing your experience. I'm sorry to hear that you felt this way about our service. I'm pleased to inform you that your iPhone 15 has been successfully unlocked from Bell Canada, as per the "Unlock Complete" status.
To address your concern about multiple payments, I can assure you that all costs are clearly outlined on the checkout page before making a purchase:
- Eligibility Check
- Unlocking Payment
You've paid $28.99 for the Standard Unlock, and no additional payments are mentioned. If a Premium Service were required, it would be indicated in your status, but it appears that it was not needed.
Regarding refunds, our policy states that payments are generally non-refundable unless certain criteria are met. Since your phone has been successfully unlocked, no refund would be applicable here. If you experience any issues post-unlock, please let us know so we can assist you further.
I appreciate your understanding and would love to hear about your experience with your now-unlocked phone.
Best,
Charlotte
“Con how can you not tell people you have to pay more then not give money back when people don’t want to pay anymore. I am not
Impressed with this service I would like my money back but you still say I can’t”
Hi Mrs Moth,
Thank you for reaching out. I understand your frustration regarding the payment process. To clarify, your payment of £23.99 was for the Standard Unlock service, and I see that your iPhone 11 from EE UK has been successfully unlocked - your order status is "Unlock Complete".
All costs are outlined on the checkout page prior to making a purchase to ensure transparency. We clearly state that the eligibility check and unlocking costs are incurred immediately upon placing your order and hence are non-refundable once the service has been rendered.
I hope this explanation helps, and we appreciate your understanding. Please let me know if there's anything else I can assist you with.
Best regards,
Charlotte
“Not what I was expecting. $28.95 just to scan the phone not to unlock it. False advertising is the way I’ve taken this. My phone is still locked and I’m out of $28.95 and I refuse to pay the other $50 and then another $100 to usb unlock if the SIM UNLOCK doesn’t work. Then I’d be out of almost $200 and it’s still not GUARANTEED!! Wasted my time and money, please read the fine print and reviews before sending any money.”
Hi Rochelle,
I understand your frustration. Let me clarify the process to help resolve any confusion. You have currently paid $28.99 for your Standard Unlock service, and as per our terms, all costs related to unlocking are clearly outlined on the checkout page before purchase.
It's important to note that your order status is "Unlock Complete" for your iPhone 14 Pro Max with Verizon USA. This means your phone should be unlocked now.
If you're having trouble, make sure to follow the instructions provided in the completion email, which typically involves connecting your phone to WiFi, turning it off, and then back on.
If the phone is still not working with a different carrier, please reach out to our support team, as there may be another issue we need to address.
We value your feedback and always aim to improve our service. I hope this clarifies things for you and helps enhance your experience with us.
Best,
Charlotte
Hi Vilma,
Thank you for sharing your feedback. I understand your concern regarding the cost of the unlock. The $28.99 you paid was for the Standard Unlock service, which is necessary for unlocking your iPhone 15 Pro from AT&T USA through our platform, directunlocks.com.
The charges for our services are outlined clearly on the checkout page, ensuring that there are no hidden fees. We aim to provide a quick and convenient unlocking service, and we're glad to inform you that your order status is "Unlock Complete," so your phone should now be successfully unlocked.
If you have any other questions or need further assistance, feel free to reach out.
Best regards,
Charlotte
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