Hola Claudia, gracias por tus comentarios y por probar nuestro servicio. Entiendo su frustración dado que no se logró el objetivo principal. Sin embargo, parece que su teléfono está en "Desbloqueo completo". Aquí está su código de desbloqueo: `RYLpkbtLSaL43PxC`. Me gustaría ayudarle más para asegurarme de que pueda utilizar este código de forma eficaz. Siga estos pasos para completar el proceso: 1. Inserte una tarjeta SIM de una red diferente. 2. Se le pedirá que ingrese un código de desbloqueo. 3. Ingrese el código `RYLpkbtLSaL43PxC`. Si aún tiene problemas, tenemos una [política de reembolso](#) detallada que puede ayudar a determinar su elegibilidad para recibir más ayuda. `"Si, después de haber trabajado con nuestro técnico para que el código funcione, y no podemos lograr que el código funcione, se le reembolsará".` Infórmenos si necesita más ayuda para ingresar el código o solucionar cualquier problema. asuntos. Saludos cordiales, Charlotte
Hello Zakia,
Thank you for reaching out to us regarding your order placed on May 19, 2024. I'm sorry to hear that you're experiencing issues with unlocking your iPhone 8 from the BT UK network.
According to our records, your order status is "Unlock Complete." Please ensure you've followed the instructions in your email to finalize the process. For iPhones, you generally need to connect your device to WiFi and then turn the phone off and on again to complete the unlock.
If you have already done this and are still encountering issues, could you please check if you're receiving any specific error messages or if there are any other noticeable problems with your device?
We are committed to ensuring your phone is successfully unlocked, so your feedback is invaluable in assisting us to resolve any issues.
Kind regards,
Charlotte
“Since I received my unlock code my device is not asking me for unlock code I try getting help from live support service from direct unlock through text messages but I could not get any way forward to my problems fixing with my device one plus G20 not asking me for unlock code, please I will help soon as possible thanks.”
Dear Morris Dukuly,
Thank you for reaching out to us with your concern. I understand that you're experiencing difficulty with the unlock process for your OnePlus GN2200 as it is not prompting you for the unlock code.
The unlock code for your device was indeed generated and confirmed as "4460484314743620", and your order status is "Unlock Complete". The behavior you are encountering is typically expected when the phone does not detect that it's SIM-locked to a certain network. However, since OnePlus devices may not always ask for an unlock code directly, there might be additional steps needed to prompt the unlocking process.
Here are a couple of things you can try to resolve this issue:
1. Make sure you are using a SIM card from a different carrier that is incompatible with your current network lock.
2. Restart your device with the new SIM card inserted to see if it prompts for the unlock code upon startup.
If after these steps the device still does not request an unlock code, it's possible that further technical assistance will be required.
Please reply directly to the unlock confirmation email you received, and our support team will provide you with the necessary instructions or alternative solutions to help you complete the unlocking process.
We appreciate your patience and look forward to resolving this for you as swiftly as possible.
Warm regards,
Charlotte
Hi Karthik Tanneeru,
Thank you for reaching out. I see that your order status is "Unlock Complete," which means we've successfully processed your unlock for the Galaxy A13 5G from T-Mobile USA. If you're facing issues with unlocking your device, could you please confirm if you've followed the instructions sent via email for entering the unlock code "5837604644601362"? If your phone is not prompting for an unlock code, then it may require a Remote USB Unlock, which is a separate service.
I'm here to help guide you through the process and ensure you get the full benefits of our service. Looking forward to assisting you further!
Best regards,
Charlotte
Estimado Douglys Infante: Gracias por compartir sus pensamientos. Lamento saber que tiene inquietudes sobre su experiencia con nosotros. Nuestro objetivo es brindar un servicio fluido y transparente, y sus comentarios son invaluables para ayudarnos a mejorar. Si hay algo específico con lo que no estás satisfecho o si hay problemas con el desbloqueo de tu Samsung Galaxy S6, realmente apreciaríamos la oportunidad de ayudarte más. Su satisfacción es crucial para nosotros y estamos aquí para ayudarlo a abordar cualquier aspecto particular que no le guste. No dudes en comunicarnos con más detalles para que podamos asegurarnos de que tu Samsung Galaxy S6 funcione como esperas con la nueva red. Un cordial saludo, Carlota.
Hello David Frederick,
Thank you for reaching out and sharing your concerns. I understand that encountering unexpected costs can be frustrating. I'd like to clarify that the initial payment you made was for the Standard Unlock service for your iPhone 15 Pro, which was successfully completed.
Regarding the additional fee, our service does require an Eligibility check first, outlined on the checkout page, followed by the actual Unlocking Payment. This two-step process ensures that we can unlock your phone effectively.
Since your order status is "Unlock Complete," this indicates that the service you've paid for has been fulfilled. Our terms also specify that we cannot offer refunds for completed services as per sections 7 and 9 of our terms and conditions.
I hope that the successful unlock of your iPhone allows you to enjoy the freedom of using it with any carrier. If there's anything more I can assist you with or if you have additional questions, please let me know. Your satisfaction is very important to us.
Best regards,
Charlotte
“This service deceives people. I paid a price for unlocking my sim only to be told that another step was necessary charging more money. I became frustrated and joined another sim company. They are not honest”
Hello A Easting,
Thank you for reaching out and sharing your concerns. I'm truly sorry to hear that you've been feeling frustrated with the process. It’s important to us that our customers have a clear understanding of the service we provide, so I’d like to take a moment to explain.
From your message, it sounds like you've successfully paid £11.99 for the Standard Unlock of your iPhone X from the network EE UK, and the status indicates "Unlock Complete". The service offered involves a two-step process: first an Eligibility Check and, for iPhones like yours, a subsequent Unlocking Payment, both outlined on our website and confirmed during the checkout process.
I understand it can be surprising to learn about further necessary steps, especially when you are eager to get your phone unlocked. However, I assure you that each step is essential in the unlocking procedure to ensure that your device meets the network and legal criteria.
Since your unlock is now complete, your iPhone should be ready to use with the new SIM company you've joined. However, if you have any additional questions or if there’s anything else you need assistance with, please don't hesitate to contact us. We want to ensure that you’re fully satisfied with the completed service.
Best regards,
Charlotte
Ciao Dino, grazie per averci contattato. Vedo dallo stato del tuo ordine, "Sblocco completato", che il processo di sblocco per il tuo iPhone 12 Pro Max è stato completato. Se riscontri difficoltà nell'utilizzo della tua linea libanese, potrebbero essere necessari alcuni semplici passaggi da seguire per risolvere il problema: 1. Assicurati di avere una carta SIM attiva della rete desiderata inserita nel tuo telefono. 2. Collega il tuo iPhone al Wi-Fi. 3. Riavvia il tuo iPhone spegnendolo e riaccendendolo. Questo può aiutare il tuo iPhone a registrare lo sblocco e consentirgli di connettersi alla nuova rete. Se questi passaggi non aiutano, rispondi direttamente all'e-mail di conferma che hai ricevuto riguardo al completamento dello sblocco e il nostro team tecnico ti assisterà ulteriormente per assicurarti un'esperienza positiva con il nostro servizio. Il nostro obiettivo è garantire la tua soddisfazione con il processo di sblocco e siamo qui per fornire tutto il supporto necessario.
“A TOTAL SCAM
A total scam they charge $15 to find out if your phone can be unlocked and then they charge $50 to unlock your phone. I currently have a dispute with them. My phone did NOT get unlocked after I paid the $65 total bill total scam.”
Hello Latoya,
Thank you for reaching out. I'm sorry to hear about the confusion regarding your device's unlock status. From our records, I can see that your iPhone 6 Plus was processed with an Eligibility Check and a Standard Unlock payment.
As per our policy, refunds cannot be provided if an unlock is ordered for an already unlocked phone. This is outlined in our terms and if you believe your phone was already unlocked before using our service, we are unable to issue a refund for the service rendered.
However, we are dedicated to ensuring customer satisfaction, and I'd like to help make sure you are happy with our service. If there is anything we can assist you with to improve your experience, please let us know. We value your business and are here to support you with any further needs you may have.
Best regards,
Charlotte
“This is a scam as confirmed by the Better Business Bureau. If you have been scammed, contact Google and tell them to stop selling the top spot on their searched to this company.
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05-07-2024: I filed a complaint with the BBB. They responded that this company is confirmed to be out of business. When I made my original negative review here, the response was "If you remove it or change it to 5* we will issue an immediate refund." There is the scam for you and why they do not have 1-star rating.
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05-06-2024: This company is total scam. I bought a iPad that was supposed to be unlocked but it was not, so I need to unlock it. Direct Unlocks is the first site that comes up on a Google search. There is no mention on the website of a charge. But once you start the unlock process, the site demands payment of $28.99. When you pay that the process begins and takes serveral minutes. The scam is designed to appear like the unlock process is happening in steps. The process ends and the site demands another $50. You pay that and the site immediately states that the device is unlocked. BUT IT IS NOT UNLOCKED! This was verified by both my carrier and ATT. ATT states the the device is still under contract and cannot be unlocked without paying the balance.”
Dear Byron K Coker,
Thank you for reaching out and providing us with your feedback. We understand how important it is for you to unlock your iPad, and we sincerely apologize for any confusion or inconvenience you may have experienced during the unlocking process.
We would like to clarify that there are indeed two separate payments involved in our service. The first payment of $28.99 is for the Eligibility Check to ensure that your iPad can be unlocked, and this check has been successfully completed. The second payment of $50 is for the actual Standard Unlocking Service. We take pride in being upfront about our fees, and we ensure that all costs are outlined on the checkout page before you confirm your purchase.
Our records show that your order status is "Unlock Complete", which indicates that the standard unlock process has been carried out successfully. However, if there are any special conditions or requirements from AT&T, such as an outstanding contract, additional steps may be necessary. AT&T's policies can sometimes require a device to be paid off in full before they allow the device to be unlocked.
While our service has completed the unlock according to the standard procedures, carrier-related contractual obligations fall outside the scope of our service. That said, we are committed to ensuring you have a positive experience.
We understand the frustration when outcomes don't meet expectations, and we're keen to help wherever possible. If you believe the device Status is not as described or if you have encountered any of the issues outlined in our refund policy, please reach out to us with the details, and we will gladly look into the matter further for you.
We are here to support you and provide the best possible resolution. Your satisfaction is our top priority, and we look forward to assisting you to resolve this matter.
Warm regards,
Charlotte
Customer Support Team
“The 1 rating is in fact only because there is nothing less that i could give, I asked and paid for a service that in the end did not work, and would not have worked, you say it worked and it shows on your end that the phone was unlocked, but it was not by your service so the money that I paid in fact was a waste. I began the process and a week later needed to pay additional funds becuase it was more complicated then thought. I paid the additional funds, then a week into the next step, and after it was 99% completed, and in this position for 3 or 4 days with no resultion coming, I called the provider and asked them to unlock the phone for international sim card usage. They did this for me in minutes, then the next day I get a notification from you saying that the phone was unlocked. But the truth is you were not able to do anything in this regards to resolve the issue, and would not have been able to, nor was there any record of an attempt, shown when I asked my provider about getting the phone unlocked.”
Hello Chad,
I'm really sorry to hear about the frustration you've been experiencing. It's disappointing when things don't go as smoothly as expected, especially when services are involved. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns.
I understand that you've already had your iPhone 15 Pro unlocked by your provider, Bell Canada, and feel that the services you paid for through our site were not rendered effectively. It appears there's been a misunderstanding as our records indicate that the unlock process was completed on our end.
Given that the unlock status shows "Unlock Complete," we were under the impression that our service had successfully met its goal, and I apologize for any confusion caused. Please know that we operate with the intention of providing a reliable service and our team works diligently to unlock devices as promised.
Since our service was purchased in good faith and an "Unlock Complete" status was reached, it typically signifies successful completion of our part. However, it's concerning to hear that you found no record of our attempt when you spoke with your provider. That's certainly not the experience we want you to have.
While our refund policy outlined in our terms and conditions does cover scenarios where unlocking efforts fail despite our best attempts, it does not typically cover situations where the network provider unlocks the device instead of us.
That being said, we value customer satisfaction highly and would like to find a way to assist you further. Although a refund might not be applicable, as you've noted, we still want to make sure you come away from this experience more positively. Could there be another service we offer that might be of use to you where we could apply a credit?
Your experience is important to us, and we're committed to making this right within our policy constraints. Let's work together to find a satisfactory resolution. Please let us know how we may assist you further.
Best regards,
Charlotte
Hola Andrés, gracias por comunicarte y compartir tus inquietudes. Lamento mucho tu insatisfacción con nuestro servicio de desbloqueo de tu iPhone 13 de la red Movistar Colombia. Entiendo por su mensaje que cree que ha habido un problema con la falta de registro y la información engañosa, junto con inquietudes sobre los pagos debitados de su tarjeta. Me gustaría asegurarle que nuestro objetivo es brindar servicios claros y transparentes como se describe en nuestros términos y condiciones y política de reembolso. Como el estado de su pedido muestra "Desbloqueo completo", sugiere que el proceso de desbloqueo se realizó correctamente. Si este no es el caso, o si hay un problema específico con la falta de registro que mencionó, me gustaría abordarlo directamente para garantizar su satisfacción. ¿Podría proporcionarnos un poco más de detalles sobre el problema de la falta de registro? Nos esforzamos mucho en garantizar que nuestra publicidad sea clara y coincida con los servicios prestados, por lo que agradeceríamos mucho cualquier comentario sobre cómo podemos mejorar. Con respecto a los pagos, como se establece en nuestros términos, todos los costos son por adelantado y se describen en la página de pago antes de la compra. Los dos pagos que realizó ($28,99 por la verificación de elegibilidad y $36 por el desbloqueo estándar) son procedimientos estándar para nuestro servicio. Pido disculpas si esto no fue tan claro como podría haber sido. Estamos aquí para ayudarle a resolver esta situación. Comuníquese con nosotros con más detalles y haremos todo lo posible para ayudarlo más. Saludos cordiales, Carlota
“Paid and all and still the same, HASNT SOLVED THE ISSUE and PHONE IS STILL LOCKED to carrier. 👎🏼👎🏼👎🏼👎🏼👎🏼
Your customer service doesn't respond!
I will only change my review with a good feedback if you refund all my transactions as no changes have been made on my phone.👎🏼👎🏼👎🏼”
Hi James,
I'm sorry to hear that your phone still seems to be locked after completing the unlocking process. Your order status shows "Unlock Complete", which typically means that the unlocking was successful on our end.
Could you please try connecting your iPhone 13 Pro Max to WiFi and turning it off and then on again to complete the unlock procedure, as per our instructions in section 8.1 of our terms? This step is essential for iPhones to apply the unlock.
If you've already followed these steps and the issue persists, there may be another factor at play here. We would like to take a closer look into this for you. Sometimes, a confirmation step with your carrier is necessary to finalize the unlock.
Looking forward to helping you get this resolved as soon as possible.
Best regards,
Charlotte
“Sorry didn't mean I didn't want to accept $25. But the cost I have spent is $58 for all the services I have paid without bargaining anything in the hope that my device will return to normal. Please understand I would like to be refunded for the $36 and $14.99 fees only.
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I experienced problems with signal loss. Then I tried the service from mobileunlock.com. I also paid for several services from them in the hope that my signal would return. After completing all the payments, my signal didn't come back. I reported it via their support channel and was directed to reset the network, buy a new SIM card, airplane mode, etc. but there were no results, the response given was very unresponsive, then I applied for a refund for all the services I had paid for but there was no certainty because the status was already unlocked but my device still had no signal .
I hope that by giving a review here I can get my rights back as a paying customer.
Thank You”
Hi Wandi
Thanks for the feedback. As you can see in your video - your phone says "No Sim Restrictions" which means it has been unlocked by us.
Not being able to get a signal is some other issue , possibly a new sim card is required, or maybe the phone is blacklisted in your country.
Unfortunately as per our refund policy, we cannot issue a refund in this instance.
Charlotte.
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