“Had to pay $30 and then they tried to charge $50 after it. It doesn’t say this in the beginning so it is odd that it just keeps charging. Didn’t pay the second one because at this point my card started trying to charge fees of $69 and then $2 after. Had to cancel the card and still had a locked phone”
Hey Christina,
I'm sorry to hear about your experience. I understand how frustrating it can be when unexpected charges occur. For your order, you've already paid $28.99 for the Standard Unlock, which is a necessary step in unlocking your iPhone 11 from StraightTalk USA.
Regarding the additional payments, our checkout page outlines the costs, including an Eligibility Check and a potential upgrade to a Premium Service if needed. In your case, since your order status is "Unlock Complete," it seems like the process has been finished successfully.
If you've faced additional charges beyond what you've authorized, could it be possible there was a misunderstanding or technical error? I want to ensure your unlocking process is smooth and satisfactory.
Thanks for your patience and for working with us to resolve this. If you need further assistance, feel free to reach out!
“This website stated that my iPad is unlocked, however, I have contacted the previous carrier and the carrier I ported over to and they both are telling my the iPad is still locked. I cannot use it. I want a refund.”
Hi Kevin,
Thank you for reaching out. I'm really sorry to hear about the trouble you're experiencing with your unlocked iPad.
I understand your frustration, especially since both the previous carrier and the new one are indicating that your iPad is still locked. Since your order status is "Unlock Complete," it might be worth double-checking a few things to ensure the unlock was done correctly.
Could you please try the following steps:
1. **Restart Your iPad**: Sometimes, a simple restart can help the device recognize the new status.
2. **Remove and Reinsert the SIM Card**: This can help your iPad detect the new carrier's network.
3. **Connect to WiFi and Check for Updates**: Make sure your iPad is connected to WiFi. Sometimes an update is required for the unlock to take effect.
If you've already tried these steps and the issue persists, I'll be happy to escalate this to our technical support team to get to the bottom of it. Simply let me know, and I'll take it from there.
Once more, I apologize for the inconvenience, and I appreciate your patience as we resolve this issue.
Best regards,
Charlotte
“AVOID….total scam! Paid two separate payments for an immediate unlock, to then be told it may take a few days. Unlock code arrived via email the same day, however did not work. Advised if this does not unlock the phone then the next recommendation is to purchase the actual Samsung handset unlock code (what’s the difference??) at £65, after already paying an initial £39.
Emailed the company, asked for a refund, not holding my breath! I’m just disappointed in myself for falling pray to this appalling scam.
Please avoid this company, it’s doubtful that they have any actual intention or capability to unlock your device.”
Hi Tracy,
Thank you for sharing your experience with us. I'm really sorry to hear that you're feeling this way.
I see that you've made two payments: £11.99 for the Eligibility Check and £26 for the Standard Unlock, totaling £39. Your current order status is "Unlock Complete," and you received the unlocking code "06058630". If this code didn't work, it might be due to a specific issue with Samsung devices that sometimes requires a Remote USB unlock, which is an additional service but can solve the problem.
Here’s what we recommend:
- Please double-check the email instructions provided with the unlock code.
- If your Samsung Galaxy A7 doesn’t ask for an unlock code, you will likely need the Remote USB unlock as mentioned. This additional method ensures the device can be unlocked even if it doesn’t prompt for a code.
Our refund policy does specify that if an Android device doesn't ask for a code, we can't offer a refund due to the incurred submission costs; however, we are committed to helping you unlock your device.
I understand your frustration and want to make sure we resolve this for you. We encourage you to continue with the suggested steps to achieve the unlock. Please let us know if you need further assistance.
Best regards,
Charlotte
“Code for Samsung SM-T377T which is a Tablet and not a cell phone, couldn’t be unlocked. Claimed they can do an unlock for iCloud activation, didn’t work”
Hi John Labib,
Thank you for your feedback. I understand that you’ve already made two payments amounting to $28.99 for the Standard Unlock and $56 for the iCloud Unlock (Previous Owner Removal).
Regarding the multiple payments aspect, it’s important to note that each required payment and service is clearly outlined on the checkout page prior to purchase. This includes the Eligibility Check followed by the additional unlocking payments for specific services.
Your current order status is “Pending iCloud Unlock,” which means we are actively working on removing the previous owner’s iCloud lock. We encourage you to continue the process so we can complete the unlocking.
If you have any additional questions or need further assistance, please don't hesitate to ask. We're here to help!
Best regards,
Charlotte
Hola Alejandra H. Gracias por comunicarte con nosotros y lamento tus frustraciones. Puedo confirmar que tu pedido para desbloquear tu HONOR VER-N49 de AT&T México se ha completado exitosamente. El código de desbloqueo que necesitas es "32071510". Esto es lo que debe hacer a continuación: 1. Inserte una tarjeta SIM no compatible en su teléfono. 2. Cuando se le solicite, ingrese su código de desbloqueo: 32071510. Asegúrese de seguir estos pasos cuidadosamente. Si tiene algún problema o necesita más ayuda, no dude en comunicarse con nuestro equipo de soporte. Además, todos los costos (la verificación de elegibilidad de $28,99 y la tarifa de desbloqueo estándar de $44) se detallaron en la página de pago antes de la compra. Esperamos que esto resuelva tus problemas y que ahora puedas disfrutar de tu teléfono desbloqueado. Si tiene más inquietudes, no dude en preguntar. Saludos cordiales, Carlota
Hola Claudia, gracias por tus comentarios y por probar nuestro servicio. Entiendo su frustración dado que no se logró el objetivo principal. Sin embargo, parece que su teléfono está en "Desbloqueo completo". Aquí está su código de desbloqueo: `RYLpkbtLSaL43PxC`. Me gustaría ayudarle más para asegurarme de que pueda utilizar este código de forma eficaz. Siga estos pasos para completar el proceso: 1. Inserte una tarjeta SIM de una red diferente. 2. Se le pedirá que ingrese un código de desbloqueo. 3. Ingrese el código `RYLpkbtLSaL43PxC`. Si aún tiene problemas, tenemos una [política de reembolso](#) detallada que puede ayudar a determinar su elegibilidad para recibir más ayuda. `"Si, después de haber trabajado con nuestro técnico para que el código funcione, y no podemos lograr que el código funcione, se le reembolsará".` Infórmenos si necesita más ayuda para ingresar el código o solucionar cualquier problema. asuntos. Saludos cordiales, Charlotte
Hello Zakia,
Thank you for reaching out to us regarding your order placed on May 19, 2024. I'm sorry to hear that you're experiencing issues with unlocking your iPhone 8 from the BT UK network.
According to our records, your order status is "Unlock Complete." Please ensure you've followed the instructions in your email to finalize the process. For iPhones, you generally need to connect your device to WiFi and then turn the phone off and on again to complete the unlock.
If you have already done this and are still encountering issues, could you please check if you're receiving any specific error messages or if there are any other noticeable problems with your device?
We are committed to ensuring your phone is successfully unlocked, so your feedback is invaluable in assisting us to resolve any issues.
Kind regards,
Charlotte
“Since I received my unlock code my device is not asking me for unlock code I try getting help from live support service from direct unlock through text messages but I could not get any way forward to my problems fixing with my device one plus G20 not asking me for unlock code, please I will help soon as possible thanks.”
Dear Morris Dukuly,
Thank you for reaching out to us with your concern. I understand that you're experiencing difficulty with the unlock process for your OnePlus GN2200 as it is not prompting you for the unlock code.
The unlock code for your device was indeed generated and confirmed as "4460484314743620", and your order status is "Unlock Complete". The behavior you are encountering is typically expected when the phone does not detect that it's SIM-locked to a certain network. However, since OnePlus devices may not always ask for an unlock code directly, there might be additional steps needed to prompt the unlocking process.
Here are a couple of things you can try to resolve this issue:
1. Make sure you are using a SIM card from a different carrier that is incompatible with your current network lock.
2. Restart your device with the new SIM card inserted to see if it prompts for the unlock code upon startup.
If after these steps the device still does not request an unlock code, it's possible that further technical assistance will be required.
Please reply directly to the unlock confirmation email you received, and our support team will provide you with the necessary instructions or alternative solutions to help you complete the unlocking process.
We appreciate your patience and look forward to resolving this for you as swiftly as possible.
Warm regards,
Charlotte
Hi Karthik Tanneeru,
Thank you for reaching out. I see that your order status is "Unlock Complete," which means we've successfully processed your unlock for the Galaxy A13 5G from T-Mobile USA. If you're facing issues with unlocking your device, could you please confirm if you've followed the instructions sent via email for entering the unlock code "5837604644601362"? If your phone is not prompting for an unlock code, then it may require a Remote USB Unlock, which is a separate service.
I'm here to help guide you through the process and ensure you get the full benefits of our service. Looking forward to assisting you further!
Best regards,
Charlotte
Estimado Douglys Infante: Gracias por compartir sus pensamientos. Lamento saber que tiene inquietudes sobre su experiencia con nosotros. Nuestro objetivo es brindar un servicio fluido y transparente, y sus comentarios son invaluables para ayudarnos a mejorar. Si hay algo específico con lo que no estás satisfecho o si hay problemas con el desbloqueo de tu Samsung Galaxy S6, realmente apreciaríamos la oportunidad de ayudarte más. Su satisfacción es crucial para nosotros y estamos aquí para ayudarlo a abordar cualquier aspecto particular que no le guste. No dudes en comunicarnos con más detalles para que podamos asegurarnos de que tu Samsung Galaxy S6 funcione como esperas con la nueva red. Un cordial saludo, Carlota.
Hello David Frederick,
Thank you for reaching out and sharing your concerns. I understand that encountering unexpected costs can be frustrating. I'd like to clarify that the initial payment you made was for the Standard Unlock service for your iPhone 15 Pro, which was successfully completed.
Regarding the additional fee, our service does require an Eligibility check first, outlined on the checkout page, followed by the actual Unlocking Payment. This two-step process ensures that we can unlock your phone effectively.
Since your order status is "Unlock Complete," this indicates that the service you've paid for has been fulfilled. Our terms also specify that we cannot offer refunds for completed services as per sections 7 and 9 of our terms and conditions.
I hope that the successful unlock of your iPhone allows you to enjoy the freedom of using it with any carrier. If there's anything more I can assist you with or if you have additional questions, please let me know. Your satisfaction is very important to us.
Best regards,
Charlotte
“This service deceives people. I paid a price for unlocking my sim only to be told that another step was necessary charging more money. I became frustrated and joined another sim company. They are not honest”
Hello A Easting,
Thank you for reaching out and sharing your concerns. I'm truly sorry to hear that you've been feeling frustrated with the process. It’s important to us that our customers have a clear understanding of the service we provide, so I’d like to take a moment to explain.
From your message, it sounds like you've successfully paid £11.99 for the Standard Unlock of your iPhone X from the network EE UK, and the status indicates "Unlock Complete". The service offered involves a two-step process: first an Eligibility Check and, for iPhones like yours, a subsequent Unlocking Payment, both outlined on our website and confirmed during the checkout process.
I understand it can be surprising to learn about further necessary steps, especially when you are eager to get your phone unlocked. However, I assure you that each step is essential in the unlocking procedure to ensure that your device meets the network and legal criteria.
Since your unlock is now complete, your iPhone should be ready to use with the new SIM company you've joined. However, if you have any additional questions or if there’s anything else you need assistance with, please don't hesitate to contact us. We want to ensure that you’re fully satisfied with the completed service.
Best regards,
Charlotte
Ciao Dino, grazie per averci contattato. Vedo dallo stato del tuo ordine, "Sblocco completato", che il processo di sblocco per il tuo iPhone 12 Pro Max è stato completato. Se riscontri difficoltà nell'utilizzo della tua linea libanese, potrebbero essere necessari alcuni semplici passaggi da seguire per risolvere il problema: 1. Assicurati di avere una carta SIM attiva della rete desiderata inserita nel tuo telefono. 2. Collega il tuo iPhone al Wi-Fi. 3. Riavvia il tuo iPhone spegnendolo e riaccendendolo. Questo può aiutare il tuo iPhone a registrare lo sblocco e consentirgli di connettersi alla nuova rete. Se questi passaggi non aiutano, rispondi direttamente all'e-mail di conferma che hai ricevuto riguardo al completamento dello sblocco e il nostro team tecnico ti assisterà ulteriormente per assicurarti un'esperienza positiva con il nostro servizio. Il nostro obiettivo è garantire la tua soddisfazione con il processo di sblocco e siamo qui per fornire tutto il supporto necessario.
“A TOTAL SCAM
A total scam they charge $15 to find out if your phone can be unlocked and then they charge $50 to unlock your phone. I currently have a dispute with them. My phone did NOT get unlocked after I paid the $65 total bill total scam.”
Hello Latoya,
Thank you for reaching out. I'm sorry to hear about the confusion regarding your device's unlock status. From our records, I can see that your iPhone 6 Plus was processed with an Eligibility Check and a Standard Unlock payment.
As per our policy, refunds cannot be provided if an unlock is ordered for an already unlocked phone. This is outlined in our terms and if you believe your phone was already unlocked before using our service, we are unable to issue a refund for the service rendered.
However, we are dedicated to ensuring customer satisfaction, and I'd like to help make sure you are happy with our service. If there is anything we can assist you with to improve your experience, please let us know. We value your business and are here to support you with any further needs you may have.
Best regards,
Charlotte
“This is a scam as confirmed by the Better Business Bureau. If you have been scammed, contact Google and tell them to stop selling the top spot on their searched to this company.
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05-07-2024: I filed a complaint with the BBB. They responded that this company is confirmed to be out of business. When I made my original negative review here, the response was "If you remove it or change it to 5* we will issue an immediate refund." There is the scam for you and why they do not have 1-star rating.
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05-06-2024: This company is total scam. I bought a iPad that was supposed to be unlocked but it was not, so I need to unlock it. Direct Unlocks is the first site that comes up on a Google search. There is no mention on the website of a charge. But once you start the unlock process, the site demands payment of $28.99. When you pay that the process begins and takes serveral minutes. The scam is designed to appear like the unlock process is happening in steps. The process ends and the site demands another $50. You pay that and the site immediately states that the device is unlocked. BUT IT IS NOT UNLOCKED! This was verified by both my carrier and ATT. ATT states the the device is still under contract and cannot be unlocked without paying the balance.”
Dear Byron K Coker,
Thank you for reaching out and providing us with your feedback. We understand how important it is for you to unlock your iPad, and we sincerely apologize for any confusion or inconvenience you may have experienced during the unlocking process.
We would like to clarify that there are indeed two separate payments involved in our service. The first payment of $28.99 is for the Eligibility Check to ensure that your iPad can be unlocked, and this check has been successfully completed. The second payment of $50 is for the actual Standard Unlocking Service. We take pride in being upfront about our fees, and we ensure that all costs are outlined on the checkout page before you confirm your purchase.
Our records show that your order status is "Unlock Complete", which indicates that the standard unlock process has been carried out successfully. However, if there are any special conditions or requirements from AT&T, such as an outstanding contract, additional steps may be necessary. AT&T's policies can sometimes require a device to be paid off in full before they allow the device to be unlocked.
While our service has completed the unlock according to the standard procedures, carrier-related contractual obligations fall outside the scope of our service. That said, we are committed to ensuring you have a positive experience.
We understand the frustration when outcomes don't meet expectations, and we're keen to help wherever possible. If you believe the device Status is not as described or if you have encountered any of the issues outlined in our refund policy, please reach out to us with the details, and we will gladly look into the matter further for you.
We are here to support you and provide the best possible resolution. Your satisfaction is our top priority, and we look forward to assisting you to resolve this matter.
Warm regards,
Charlotte
Customer Support Team
English