“J'ai payé 77,99$ pour le déverrouillage de mon Samsung Galaxy S21 Ultra mais ce n'est jamais fait et on m'a remboursé par note de crédit pas sur m'a carte bancaire. J'ai essayé de leur dire pour qu'ils le créditent sur ma carte mais ils ont refusé.
Et après ça vous voulez me pousser à mentir sur les commentaires pour 10$.”
Bonjour Mouhamadou Ka, je suis désolé d'apprendre votre expérience avec votre Samsung Galaxy S21 Ultra. Je comprends à quel point cela doit être frustrant, notamment concernant le mode de paiement de votre remboursement. Notre politique stipule que les notes de crédit peuvent être utilisées pour des services futurs, mais nous ne pouvons pas fournir de remboursement en espèces dans certaines situations, ce qui peut expliquer pourquoi la demande a été refusée. Si vous êtes prêt à réessayer, je serais ravi de vous aider à trouver un service adapté à vos besoins ! Merci de votre compréhension et j'espère pouvoir vous aider davantage.
Cześć Marcin, przykro mi, że czujesz się rozczarowany. Widzę, że pomyślnie ukończyłeś proces odblokowania iPhone'a SE 2020 z nami! Jeśli masz problemy z połączeniem się z nową siecią, upewnij się, że urządzenie działa prawidłowo i spróbuj je ponownie uruchomić lub połączyć się z Wi-Fi zgodnie z naszymi instrukcjami odblokowywania. Jeśli potrzebujesz pomocy w czymś konkretnym, daj mi znać, a chętnie Ci pomogę!
“It didn’t go as quick as it was advertised (took me around 20-30min) and I had to turn off and on my phone
There is some hidden fees that are not disclosed before the diagnosis
Eventually after I am not sure it worked as I still cannot install/use the eSIM I bought on my eSIM compatible iPhone
Disappointed”
Hi Stephanie,
I appreciate your feedback and I'm sorry to hear your experience wasn't as smooth as expected. The unlocking process can sometimes take a bit longer, and I understand how frustrating that can be.
Regarding the fees, all costs, including the €13.49 for the Eligibility Check and the €33 for the Standard Unlock, are outlined on the checkout page prior to your purchase.
Since your order status shows "Unlock Complete," it seems the unlock was successful. If you're having trouble with the eSIM, please ensure that your iPhone is correctly set up to support it. Sometimes it requires a little adjustment, like checking your carrier settings or ensuring that your device is updated.
If you have any specific errors or issues, I'd love to help you troubleshoot further! Your satisfaction is important to us.
Best,
Charlotte
Posted 1 year ago
Hi Stephanie,
I appreciate your feedback and I'm sorry to hear your experience wasn't as smooth as expected. The unlocking process can sometimes take a bit longer, and I understand how frustrating that can be.
Since your order status shows "Unlock Complete," it seems the unlock was successful. If you're having trouble with the eSIM, please ensure that your iPhone is correctly set up to support it. Sometimes it requires a little adjustment, like checking your carrier settings or ensuring that your device is updated.
If you have any specific errors or issues, I'd love to help you troubleshoot further! Your satisfaction is important to us.
Best,
Charlotte
Bonjour De Miranda, je comprends votre frustration concernant le statut de déverrouillage de votre iPhone 14. Vous avez terminé avec succès votre vérification d'éligibilité et votre déverrouillage standard, et le statut de votre commande indique « Déverrouillage terminé ». Cela signifie généralement que le processus de déverrouillage a été finalisé de notre côté. Veuillez vous assurer que vous suivez les instructions de déverrouillage correctes pour votre appareil. Parfois, des problèmes peuvent survenir à cause de la carte SIM ou des paramètres du téléphone. Vous souhaiterez peut-être également confirmer que l'appareil est compatible avec le réseau que vous essayez d'utiliser. Si le déverrouillage ne fonctionne toujours pas comme prévu, je vous recommande de vérifier si tout est correctement configuré ou de nous contacter pour obtenir de l'aide. Nous sommes là pour vous aider ! Merci pour votre patience !
“I paid the $80 to unlock my iPad that was T-Mobile locked, they sent me a confirmation that it was unlocked, but according to Verizon and my iPad, it is still locked by T-Mobile. I tried to contact their live support where they messaged me once and never replied again. I have messaged them numerous times over a 3 day period and no more responses yet. Definitely feeling like this is a scam.”
“they didn’t unlocked my iPhone all. false advertisement also they never mentioned an extra $50 fee to completely unlock …. Also this company sent me a email so I can get a refund but I asked for it they can’t find my email or that I paid I have receipts and email they charged me and now they can’t find it scam . I really would like a refund my iPhone I can’t use my SIM card”
Hi Elizabeth,
I'm sorry to hear you're feeling frustrated. I understand how important it is for you to unlock your iPhone 6S Plus smoothly. To clarify, the $28.99 you paid was for the Standard Unlock. All costs, including the possibility of a Premium Service, were outlined on the checkout page before your purchase.
Sometimes, certain phones may require that extra payment based on specific criteria. Since your order status shows "Unlock Complete," it sounds like we've successfully completed the unlocking process!
If you're experiencing any issues with using your phone after unlocking, please reach out, and we can assist you further. We’re here to help, and I appreciate your understanding!
Best,
Charlotte
Olá Daniela, lamento saber que você está tendo dificuldades com o processo de desbloqueio. Vejo que o status do seu pedido está marcado como "Desbloqueio concluído", o que significa que o processo de desbloqueio foi bem-sucedido. Se você não recebeu os detalhes do desbloqueio ou se não estiver funcionando como esperado, sinta-se à vontade para entrar em contato conosco diretamente. Estamos aqui para ajudar você em quaisquer etapas adicionais necessárias para concluir o desbloqueio com sucesso! Agradecemos sua paciência e deixe-nos saber como podemos ajudar mais!
“The process took over a week, but the unlock was successful. Extremely happy with the outcome and the information along the way.
Minus one star for how hidden away the fact the first charge is secretly just an Eligibility Check and an additional fee is required for the actual unlock.
Minus 3 more stars for how after my unlock they bribed me for a review offering a £10.00 refund. However after leaving a review they did not give me my refund and when I contacted support about the issue they just ghosted me.”
Hi there! 🌟
Thank you so much for your feedback! I'm thrilled to hear that the unlock was successful and that you're happy with the outcome. Regarding the charges, I completely understand where you're coming from. We highlight that the initial £23.99 is for the Eligibility Check, and the unlock payment of £38 follows after. I appreciate your patience throughout the process!
If you have any questions or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 13! 📱✨
Hola Rocio, lamento que te sientas así con respecto a tu experiencia. Veo que has realizado los pagos para la verificación de elegibilidad y el desbloqueo estándar, y el estado de tu pedido aparece como "Desbloqueo completo" con el código de desbloqueo proporcionado como "55185134". En algunos casos, si tu teléfono no solicita el código de desbloqueo cuando usas una tarjeta SIM diferente, puede ser necesario un desbloqueo USB remoto, que tiene un costo adicional. Esta es una parte estándar de nuestro proceso y se describe durante el pago. Si hay algo específico sobre lo que no estás segura o necesitas ayuda, házmelo saber. ¡Estoy aquí para ayudarte! Saludos cordiales, Charlotte
Hi George Jr.,
Thank you for your feedback! I'm thrilled to hear that your iPhone SE unlock status is marked as "Unlock Complete!" It looks like you've successfully completed the process after your $28.99 Standard Unlock payment.
If there’s anything you’re unsure about or if you need further assistance, feel free to ask. We’re here to help you enjoy your unlocked phone to the fullest!
Best regards,
Charlotte
Hi Arifur,
I understand how frustrating it can be when the unlocking process doesn’t go as expected. Since your order status is marked as "Unlock Complete," it appears that the unlocking process has been successfully finalized. Please ensure that you follow any instructions you received via email to complete the unlock on your iPhone 11 Pro.
If there’s anything specific that isn’t working or if you need assistance with the unlocking steps, please let me know and I’ll be happy to help!
Thank you for your patience!
Best,
Charlotte
“Should let customers know that you have to make 2 payments before you can probably get your phone unlocked I think it was a scam they lour you in with the first initial amount”
Dear Luciano,
Thank you for your feedback! I understand that it can be a bit confusing with the two payments needed to unlock your iPhone 6 from Rogers Canada. The first payment of $28.99 you made covers the standard unlock eligibility check, and the second payment is for the unlocking process itself. This is all outlined on our checkout page for clarity.
Since your order status says "Unlock Complete", it seems the process was successful! If you have any questions about using your unlocked phone or need further assistance, please don't hesitate to reach out. We’re here to help!
Best regards,
Charlotte
“Poor service wanted to charge me more then the site stated so I cancelled and figured out how to get it unlocked through the actual phone company and they didn't want to refund my money”
Hi Brianna,
I’m sorry to hear about your experience. I understand that it can be frustrating when additional costs come up. I want to clarify that the total expected charges, including the standard unlock payment you made of $28.99, are detailed on the checkout page before purchase.
Since your order status shows "Unlock Complete," this indicates the unlocking process has been finalized. If you have any questions or if there’s anything more I can assist with, please let me know. Your satisfaction is important to us!
Best,
Charlotte
Hola Angel, entiendo tu preocupación sobre el plazo de entrega de tus códigos de desbloqueo. Veo que el estado de tu pedido es "Desbloqueo completo" y que tus códigos fueron efectivamente entregados. Lamentablemente, hay muchos factores que pueden influir en los plazos de entrega y hacemos todo lo posible para brindar un servicio oportuno. Si tienes alguna pregunta sobre el uso de los códigos o tienes algún problema para desbloquear tu Samsung Galaxy A7, ¡házmelo saber! Estoy aquí para ayudarte a garantizar que tengas una experiencia sin problemas. ¡Gracias por tu paciencia! Saludos cordiales, Charlotte
Hola Mayra, lamento que los códigos no te hayan funcionado. Como el estado de tu pedido es "Desbloqueo completo", te recomiendo que sigas atentamente las instrucciones de desbloqueo que te enviamos por correo electrónico. Es posible que los códigos funcionen si se ingresan correctamente según lo especificado. Si sigues teniendo problemas, comunícate con nosotros para que podamos ayudarte. ¡Gracias por tu paciencia! Saludos, Charlotte
“Eu quero meu reembolso do meu direito … pq um serviço que eu não quero … nem sei dar certo pq eu não dei continuidade no serviço pq cobrou um valor não esperado e depois ainda tinha que pagar mais …. Eu estou em busca do meu reembolso não meu dinheiro não é capim não”
Olá Raiane Silva, entendo sua frustração e estou aqui para ajudar! Parece que você concluiu seu pedido com sucesso e seu status é "Desbloqueio concluído", o que significa que o processo de desbloqueio foi finalizado. Quanto aos pagamentos, os preços e quaisquer custos adicionais devem ter sido detalhados na página de checkout antes de você finalizar seu pedido. Todos os telefones exigem uma verificação de elegibilidade primeiro, seguida pelo pagamento de desbloqueio. Se você estiver tendo problemas com as instruções de desbloqueio, avise-me e ficarei feliz em orientá-lo nas próximas etapas! Estamos comprometidos em garantir que você tenha uma experiência positiva. Obrigado por sua compreensão e agradeço sua paciência. Atenciosamente, Charlotte
Hola Selene, ¡Gracias por comunicarte! Veo que has realizado dos pagos: $28,99 para la verificación de elegibilidad y $44 para el desbloqueo estándar, que suman un total de $72,99 como se describe durante el proceso de pago. Es importante tener en cuenta que todos los costos se especifican claramente antes de la compra. Dado que el estado de tu pedido es "Desbloqueo completo" y has recibido el código de desbloqueo "41646000", si tu teléfono no solicita el código de desbloqueo, será necesario un desbloqueo USB remoto. Este es el siguiente paso para desbloquear tu Motorola XT2331-1 si no te pide el código. Si tienes más problemas o preguntas, ¡no dudes en preguntar! Estoy aquí para ayudarte. Saludos, Charlotte
Bonjour Lamine, je suis désolé d'apprendre que vous ressentez cela ! Il semble que le statut de votre commande soit « Déverrouillage terminé », ce qui signifie que le processus de déverrouillage a réussi. Si vous rencontrez des difficultés lors de l'utilisation de votre téléphone, veuillez nous en informer et nous serons heureux de vous guider dans les étapes suivantes pour garantir que tout fonctionne correctement. Merci d'avoir choisi Direct Unlocks et nous espérons améliorer votre expérience ! Cordialement, Charlotte
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