“they didn’t unlocked my iPhone all. false advertisement also they never mentioned an extra $50 fee to completely unlock …. Also this company sent me a email so I can get a refund but I asked for it they can’t find my email or that I paid I have receipts and email they charged me and now they can’t find it scam . I really would like a refund my iPhone I can’t use my SIM card”
Hi Elizabeth,
I'm sorry to hear you're feeling frustrated. I understand how important it is for you to unlock your iPhone 6S Plus smoothly. To clarify, the $28.99 you paid was for the Standard Unlock. All costs, including the possibility of a Premium Service, were outlined on the checkout page before your purchase.
Sometimes, certain phones may require that extra payment based on specific criteria. Since your order status shows "Unlock Complete," it sounds like we've successfully completed the unlocking process!
If you're experiencing any issues with using your phone after unlocking, please reach out, and we can assist you further. We’re here to help, and I appreciate your understanding!
Best,
Charlotte
Olá Daniela, lamento saber que você está tendo dificuldades com o processo de desbloqueio. Vejo que o status do seu pedido está marcado como "Desbloqueio concluído", o que significa que o processo de desbloqueio foi bem-sucedido. Se você não recebeu os detalhes do desbloqueio ou se não estiver funcionando como esperado, sinta-se à vontade para entrar em contato conosco diretamente. Estamos aqui para ajudar você em quaisquer etapas adicionais necessárias para concluir o desbloqueio com sucesso! Agradecemos sua paciência e deixe-nos saber como podemos ajudar mais!
“The process took over a week, but the unlock was successful. Extremely happy with the outcome and the information along the way.
Minus one star for how hidden away the fact the first charge is secretly just an Eligibility Check and an additional fee is required for the actual unlock.
Minus 3 more stars for how after my unlock they bribed me for a review offering a £10.00 refund. However after leaving a review they did not give me my refund and when I contacted support about the issue they just ghosted me.”
Hi there! 🌟
Thank you so much for your feedback! I'm thrilled to hear that the unlock was successful and that you're happy with the outcome. Regarding the charges, I completely understand where you're coming from. We highlight that the initial £23.99 is for the Eligibility Check, and the unlock payment of £38 follows after. I appreciate your patience throughout the process!
If you have any questions or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 13! 📱✨
Hola Rocio, lamento que te sientas así con respecto a tu experiencia. Veo que has realizado los pagos para la verificación de elegibilidad y el desbloqueo estándar, y el estado de tu pedido aparece como "Desbloqueo completo" con el código de desbloqueo proporcionado como "55185134". En algunos casos, si tu teléfono no solicita el código de desbloqueo cuando usas una tarjeta SIM diferente, puede ser necesario un desbloqueo USB remoto, que tiene un costo adicional. Esta es una parte estándar de nuestro proceso y se describe durante el pago. Si hay algo específico sobre lo que no estás segura o necesitas ayuda, házmelo saber. ¡Estoy aquí para ayudarte! Saludos cordiales, Charlotte
Hi George Jr.,
Thank you for your feedback! I'm thrilled to hear that your iPhone SE unlock status is marked as "Unlock Complete!" It looks like you've successfully completed the process after your $28.99 Standard Unlock payment.
If there’s anything you’re unsure about or if you need further assistance, feel free to ask. We’re here to help you enjoy your unlocked phone to the fullest!
Best regards,
Charlotte
Hi Arifur,
I understand how frustrating it can be when the unlocking process doesn’t go as expected. Since your order status is marked as "Unlock Complete," it appears that the unlocking process has been successfully finalized. Please ensure that you follow any instructions you received via email to complete the unlock on your iPhone 11 Pro.
If there’s anything specific that isn’t working or if you need assistance with the unlocking steps, please let me know and I’ll be happy to help!
Thank you for your patience!
Best,
Charlotte
“Should let customers know that you have to make 2 payments before you can probably get your phone unlocked I think it was a scam they lour you in with the first initial amount”
Dear Luciano,
Thank you for your feedback! I understand that it can be a bit confusing with the two payments needed to unlock your iPhone 6 from Rogers Canada. The first payment of $28.99 you made covers the standard unlock eligibility check, and the second payment is for the unlocking process itself. This is all outlined on our checkout page for clarity.
Since your order status says "Unlock Complete", it seems the process was successful! If you have any questions about using your unlocked phone or need further assistance, please don't hesitate to reach out. We’re here to help!
Best regards,
Charlotte
“Poor service wanted to charge me more then the site stated so I cancelled and figured out how to get it unlocked through the actual phone company and they didn't want to refund my money”
Hi Brianna,
I’m sorry to hear about your experience. I understand that it can be frustrating when additional costs come up. I want to clarify that the total expected charges, including the standard unlock payment you made of $28.99, are detailed on the checkout page before purchase.
Since your order status shows "Unlock Complete," this indicates the unlocking process has been finalized. If you have any questions or if there’s anything more I can assist with, please let me know. Your satisfaction is important to us!
Best,
Charlotte
Hola Angel, entiendo tu preocupación sobre el plazo de entrega de tus códigos de desbloqueo. Veo que el estado de tu pedido es "Desbloqueo completo" y que tus códigos fueron efectivamente entregados. Lamentablemente, hay muchos factores que pueden influir en los plazos de entrega y hacemos todo lo posible para brindar un servicio oportuno. Si tienes alguna pregunta sobre el uso de los códigos o tienes algún problema para desbloquear tu Samsung Galaxy A7, ¡házmelo saber! Estoy aquí para ayudarte a garantizar que tengas una experiencia sin problemas. ¡Gracias por tu paciencia! Saludos cordiales, Charlotte
Hola Mayra, lamento que los códigos no te hayan funcionado. Como el estado de tu pedido es "Desbloqueo completo", te recomiendo que sigas atentamente las instrucciones de desbloqueo que te enviamos por correo electrónico. Es posible que los códigos funcionen si se ingresan correctamente según lo especificado. Si sigues teniendo problemas, comunícate con nosotros para que podamos ayudarte. ¡Gracias por tu paciencia! Saludos, Charlotte
“Eu quero meu reembolso do meu direito … pq um serviço que eu não quero … nem sei dar certo pq eu não dei continuidade no serviço pq cobrou um valor não esperado e depois ainda tinha que pagar mais …. Eu estou em busca do meu reembolso não meu dinheiro não é capim não”
Olá Raiane Silva, entendo sua frustração e estou aqui para ajudar! Parece que você concluiu seu pedido com sucesso e seu status é "Desbloqueio concluído", o que significa que o processo de desbloqueio foi finalizado. Quanto aos pagamentos, os preços e quaisquer custos adicionais devem ter sido detalhados na página de checkout antes de você finalizar seu pedido. Todos os telefones exigem uma verificação de elegibilidade primeiro, seguida pelo pagamento de desbloqueio. Se você estiver tendo problemas com as instruções de desbloqueio, avise-me e ficarei feliz em orientá-lo nas próximas etapas! Estamos comprometidos em garantir que você tenha uma experiência positiva. Obrigado por sua compreensão e agradeço sua paciência. Atenciosamente, Charlotte
Hola Selene, ¡Gracias por comunicarte! Veo que has realizado dos pagos: $28,99 para la verificación de elegibilidad y $44 para el desbloqueo estándar, que suman un total de $72,99 como se describe durante el proceso de pago. Es importante tener en cuenta que todos los costos se especifican claramente antes de la compra. Dado que el estado de tu pedido es "Desbloqueo completo" y has recibido el código de desbloqueo "41646000", si tu teléfono no solicita el código de desbloqueo, será necesario un desbloqueo USB remoto. Este es el siguiente paso para desbloquear tu Motorola XT2331-1 si no te pide el código. Si tienes más problemas o preguntas, ¡no dudes en preguntar! Estoy aquí para ayudarte. Saludos, Charlotte
Bonjour Lamine, je suis désolé d'apprendre que vous ressentez cela ! Il semble que le statut de votre commande soit « Déverrouillage terminé », ce qui signifie que le processus de déverrouillage a réussi. Si vous rencontrez des difficultés lors de l'utilisation de votre téléphone, veuillez nous en informer et nous serons heureux de vous guider dans les étapes suivantes pour garantir que tout fonctionne correctement. Merci d'avoir choisi Direct Unlocks et nous espérons améliorer votre expérience ! Cordialement, Charlotte
Hi Doris,
I’m sorry to hear that you’re having trouble unlocking your iPhone 11. I see that your order status is marked as "Unlock Complete," which means the unlocking process has been finalized on our end.
If you're experiencing issues, please make sure to follow any instructions that were sent via email. If the phone isn’t working as expected, it might be worth checking if it meets the necessary criteria for full compatibility with your new network.
If you have any questions or need further assistance, I’m here to help! Just let me know how I can support you.
Best,
Charlotte
Hi Calli,
I’m sorry to hear that you feel this way! I understand that the multiple payments can be frustrating, but I'd like to clarify that the costs are outlined clearly during the checkout process. Your current payment of $28.99 covers the Standard Unlock, and since your order status is "Unlock Complete," it seems like the process has gone well.
If there are any other specific issues you're facing, please let me know, and I'll do my best to assist you!
Thank you for your feedback, and I hope we can turn this around for you!
Best,
Charlotte
Hi Enes,
I’m sorry to hear you’re feeling frustrated about your unlocking experience. I see that your order status shows "Unlock Complete," and you’ve already paid for both the Eligibility Check and the Standard Unlock, which are outlined during the checkout process.
If your Samsung Galaxy S7 isn’t prompting for the unlock code, a Remote USB unlock may be required, which will carry an additional fee. I encourage you to continue this process so we can help you unlock your phone successfully.
If you have any questions or need assistance, feel free to reach out!
Best wishes,
Charlotte
“Very unfortunate that you couldn’t unlock it my phone I was deceived by false promise. your company it’s not worthy of a good customer. You lie to me and took my money and never resolved the problem.”
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