Hi Latoya,
Thank you for reaching out and sharing your concerns. Based on the information provided, it seems like your iPhone 6 Plus status is "Unlock Complete." If you've found that your phone was already unlocked, it's important for us to review the situation and resolve any confusion.
Our terms clearly state that there is no refund for already unlocked phones, as highlighted: "No refund if you order an unlock for an already unlocked phone." Nonetheless, we value your experience and would like to ensure your satisfaction with our service.
We appreciate your understanding in this matter and hope that the service we provided contributes to your mobile freedom. Should you need any further assistance or have any additional concerns, please don't hesitate to get in touch.
Warm regards,
Charlotte
Ciao Florinel, grazie per aver dedicato del tempo per lasciare una recensione! Siamo entusiasti di sapere che sei soddisfatto del nostro servizio. Se c'è qualcos'altro che possiamo fare per te o se hai domande sullo stato di sblocco del tuo dispositivo, non esitare a contattarci. Goditi la tua libertà con il tuo iPhone 15 Pro sbloccato! Cordiali saluti, Charlotte
Hello Brenden,
Thank you for taking the time to leave a review about your experience with Direct Unlocks. We're really happy to hear that you found the process fast and simple. Enjoy your unlocked iPhone 14 Plus, and we look forward to assisting you again in the future!
Best regards,
Charlotte
Hello Shayla,
Thank you so much for your kind words and for recommending our service! We're thrilled to hear that you're pleased with the quick unlocking of your phone. If you know anyone else who could benefit from our services, we'd be grateful if you spread the word. Thanks again for choosing us to unlock your phone – we truly appreciate it!
Warm regards,
Charlotte
Hola Francisco, gracias por comunicarte y brindarnos comentarios sobre tu experiencia. Lamento saber que encontraste un error al ingresar el código de desbloqueo de tu HONOR ANY-LX3 de AT&T México. Como el estado de su pedido es "Reportado como no desbloqueado, esperando comentarios del cliente", ¿podría confirmar que el código de desbloqueo "83190648" que le proporcionamos no funcionó para su dispositivo? Si ese es el caso, nos gustaría ayudarle a resolver este problema. Nuestro proceso incluye trabajar con usted para garantizar que el código funcione correctamente, así que comuníquese con nosotros con el mensaje de error específico que recibió. De esta manera, podemos brindarle el soporte adecuado y, si aún no logramos que el código funcione, es posible que usted sea elegible para un reembolso según nuestra política. Esperamos su respuesta para ayudarle a resolver esto lo más rápido posible. Saludos cordiales, Carlota
Hi Karthik Tanneeru,
Thank you for reaching out. I see that your order status is "Unlock Complete," which means we've successfully processed your unlock for the Galaxy A13 5G from T-Mobile USA. If you're facing issues with unlocking your device, could you please confirm if you've followed the instructions sent via email for entering the unlock code "5837604644601362"? If your phone is not prompting for an unlock code, then it may require a Remote USB Unlock, which is a separate service.
I'm here to help guide you through the process and ensure you get the full benefits of our service. Looking forward to assisting you further!
Best regards,
Charlotte
Hi Sarah,
Thank you for your feedback! I'm pleased to hear that our unlocking service was quick for you. I understand the surprise regarding the additional payment. To clarify, the initial £11.99 was for the Eligibility Check to ensure your iPhone 13 Pro could be unlocked from EE UK. The £26 was the cost for the Standard Unlock itself. We aim to be transparent about costs and both of these fees are outlined on the checkout page before finalizing the purchase.
Now that your unlock is complete, you can enjoy the full benefits of your unlocked iPhone. If you need further assistance or have any more questions, feel free to reach out.
Best regards,
Charlotte
“After buying a reburbished phone which was supposed to be unlocked, but wasn't, and the lack of help from the selling platform, (backmarket). I decided to use this service.
The service I recieved from Direct Unlocks was fantastic, and the process of unlocking was a lot faster than initially quoted.”
Estimado Douglys Infante: Gracias por compartir sus pensamientos. Lamento saber que tiene inquietudes sobre su experiencia con nosotros. Nuestro objetivo es brindar un servicio fluido y transparente, y sus comentarios son invaluables para ayudarnos a mejorar. Si hay algo específico con lo que no estás satisfecho o si hay problemas con el desbloqueo de tu Samsung Galaxy S6, realmente apreciaríamos la oportunidad de ayudarte más. Su satisfacción es crucial para nosotros y estamos aquí para ayudarlo a abordar cualquier aspecto particular que no le guste. No dudes en comunicarnos con más detalles para que podamos asegurarnos de que tu Samsung Galaxy S6 funcione como esperas con la nueva red. Un cordial saludo, Carlota.
“Absolutely 💯 with the unlock of my iPhone 12, it was very straightforward and easy to use service, I highly recommend this service to everyone who needs a mobile phone unlocked.”
Hello Lee Curtis,
It’s fantastic to hear that you had such a positive experience with the unlocking service for your iPhone 12! We’re thrilled that you found the process straightforward and easy, and we truly appreciate your high recommendation. If you ever need assistance again in the future or have any friends in need of unlocking services, we’d be more than happy to help. Thank you for choosing us and taking the time to share your satisfaction!
Best regards,
Charlotte
Hi Govinda,
We're thrilled to hear that your iPhone 15 Pro Max was unlocked faster than expected and that you found our website intuitive and easy to use! It's always great to receive positive feedback, and we're delighted that you had a seamless experience with our service.
If you have any further questions, need assistance with future unlocks, or know someone who does, please feel free to reach out or recommend our services. We're here to help ensure that each step of the process is as smooth as possible.
Thank you for choosing Direct Unlocks, and we look forward to serving you again in the future!
Best regards,
Charlotte
Hello P Ramsden,
Thank you so much for taking the time to leave us feedback. I'm absolutely delighted to hear about the prompt service you've received. It's great to know we could meet your expectations and assist you effectively. If there's anything more we can do for you, or if you have further questions about your Samsung Galaxy A70 unlock, don't hesitate to reach out.
Have a wonderful day!
Hi Sonny Obanore,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the service. If there's anything more we can do for you, or if you have friends or family who might need our assistance, feel free to recommend us. Our goal is to provide excellent and secure services to all our customers.
Best regards,
Charlotte
“I had purchased a used iPhone 12 Pro Max and found out afterwards that it was carrier locked. After doing some research on unlocking sites and reading reviews I decided to go with Direct Unlocks and I’m incredibly happy that I did because they kept me updated throughout the whole process and answered any questions I had promptly! Very quick and easy process! Very good website, definitely recommend!”
“Se logró desbloquear un Huawei P20 lite pero la verdad tomó más tiempo del que esperaba aunque al final se logró desbloquear de ATT. Se tardó una semana.
Hay que aclarar que son dos pagos: uno para revisar que el teléfono sea elegible para desbloqueo y otro para solicitar el desbloqueo. Quizá no lo revisé al principio, pero sí hay que tomar en cuenta que el primer pago que te dicen que hagas es solamente para revisar el teléfono y no para desbloquearlo.”
Hola Pedro, gracias por tomarte el tiempo de compartir tus comentarios. Me complace saber que su Huawei P20 lite se desbloqueó exitosamente desde AT&T México, a pesar de que el proceso tomó un poco más de tiempo de lo previsto. Entiendo que el proceso de pago de dos pasos para la Verificación de Elegibilidad y el Desbloqueo Estándar posterior puede ser una fuente de confusión y me disculpo por cualquier malentendido. Nos esforzamos por ser transparentes sobre nuestros precios y procesos, y detallamos que existe una tarifa de verificación de elegibilidad seguida de un pago de desbloqueo, como se describe en la página de pago antes de finalizar cualquier compra. Me alegro de que al final todo haya salido bien. Si tiene más preguntas o necesita más ayuda con su dispositivo, no dude en comunicarse. Estamos aquí para ayudarle a garantizar que tenga una experiencia positiva. Saludos cordiales, Carlota
“I was very skeptical at first but decided to try it. Not only did it work but I got it within 2 days. I simple put the unlock code in and starting getting messages right away!”
Dear Cory Bumgardner,
We're thrilled to hear that your unlocking experience was a success and that everything worked out smoothly and swiftly for you! It's great to know you're now able to receive messages right away after entering the unlock code. We strive to provide such positive outcomes and timely service for all our customers.
Enjoy the freedom with your now unlocked Motorola XT2323-5, and should you have any further questions or need assistance in the future, don't hesitate to reach out.
Warm regards,
Charlotte
“I had purchased a used iPhone 14 Pro Max and found out afterwards that it was carrier locked. After doing some research on unlocking sites and reading reviews I decided to go with Direct Unlocks and I’m incredibly happy that I did because they kept me updated throughout the whole process and answered any questions I had promptly!”
