Dear Amanda Taylor,
We're absolutely thrilled to hear that you had a great experience with our service! Thank you for choosing Direct Unlocks and for taking the time to share your positive feedback. It’s fantastic to know you are happy with our work.
If you ever need assistance in the future or have any questions, we're always here to help. Have a wonderful time enjoying your unlocked Samsung Galaxy S9+!
Warm regards,
Charlotte
“Was told one price then had to pay other price aswell which together came to around £40...but the code work the phone is unlocked so all good in the end ...code was sent within 24 hours”
Hello Robert,
We're pleased to hear that your Samsung Galaxy S7 was successfully unlocked and the code was delivered promptly within 24 hours. We understand the initial surprise regarding the two separate payments. As outlined on our checkout page, the Eligibility Check and the Unlocking Payment are indeed separate costs required for our comprehensive unlocking process. We appreciate your understanding, and if you require any further assistance or clarification, please don't hesitate to reach out. Enjoy your newly unlocked phone!
Warm regards,
Charlotte
“They absolutely delivered the unlock within a week. I’m happy with the results.
What I did not like is the enticement of 19.99 and me not knowing how much a service like this costs I jump on it, then I get an email oh that’ll be another 120.00 thanks for your preorder please pay. Then I pay that. And they say it may be even more money For any other reason. Ultimately it all together was 140 bucks but I was taken aback by this scheme. Upsetting and yet overall my device is unlocked and I am grateful.”
Hello there,
Thank you for taking the time to share your feedback with us. It's great to hear that your device was successfully unlocked within the timeframe we provided. We understand that our pricing structure, with the initial Eligibility Check followed by the Unlocking Payment, came as a bit of a surprise to you. We do our best to be upfront with all potential costs, and we apologize if the process was not as clear as we intended it to be.
We're focused on providing clear, transparent information as outlined on our checkout page, including all the services you initially paid for—the $19.99 for your Eligibility Check, and the subsequent $123.00 for the Standard Unlock for your Apple iPad. We aim to avoid any unexpected surprises by informing our customers that, while generally the initial payments cover the complete service, there may be additional costs in certain circumstances.
We're glad to know that your device is now unlocked, and we hope this convenience brings greater utility and enjoyment in using your iPad. If there is anything specific we can assist you with, or if you require further clarification on the process, please do not hesitate to reach out.
Warm regards,
Charlotte
Hello,
Thank you for reaching out and sharing your feedback about our unlocking service. We're thrilled to hear that you found the process excellent! Your successful unlock experience is extremely important to us, and we're glad to have met your expectations. Should you have any more questions or need further assistance, please don't hesitate to contact us.
Best regards,
Charlotte
Hello Cruz,
We're thrilled to hear that the service worked just fine for you! If you ever need assistance in the future or have any more phones to unlock, we're here to help. Don't hesitate to reach out to us or recommend our services to friends and family. Thank you for choosing Direct Unlocks!
Warm regards,
Charlotte
Thank you so much for your positive feedback! We're delighted to hear that you are satisfied with our service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your unlocked Samsung Galaxy S8 and the freedom to choose your network! Have a great day!
“While the unlock process was OK that fact that I had to pay twice, first a £17.99 fee then to actually unlock the phone was a further £29.99 which I found rather deceitful! And I was passed onto another company”
Hi Mr. Fitton,
Thank you for your feedback. I'm glad to hear that the unlock process for your iPhone SE was satisfactory. I understand your concern regarding the two separate payments. Our service operates with an initial Eligibility Check, which was the £17.99 fee, to ensure your phone can be unlocked. This is followed by the actual Unlocking Payment, which in your case was £29.50. This two-step process is outlined on our checkout page before any purchase is made, to ensure transparency.
The transition to another company is part of our network of service providers that specialize in unlocking specific devices. We partner with them to ensure that your phone is unlocked effectively.
If there's anything more we can assist you with or if you have further questions, we'd be happy to help. We want your experience with us to be as clear and positive as possible.
Best regards,
Charlotte
Hello Mr. Bilson,
Thank you for taking the time to share your feedback. We're delighted to hear that you found our service efficient and the order tracking process user-friendly. If there's anything more we can do to assist you or enhance your experience, please don't hesitate to reach out. Enjoy your newly unlocked iPhone 6!
Warm regards,
Charlotte
Hello Gaty,
Thank you so much for your positive feedback! It's truly rewarding to hear that you found our service great and easy to use. We're delighted that everything was completed to your satisfaction and in a timely manner. We appreciate your remarks and look forward to assisting you again in the future!
Best regards,
Charlotte
“I paid initially for a check to be done on my handset. Direct Unlocks returned to me with good news the handset can be unlocked, for a further fee. I did go ahead with the second payment. They then returned to me a week later with an update that unfortunately they could not unlock my handset. Instead of a refund, they offer me credit which is useless to me. If I wanted a refund I had to prove the handset was not in contract or blacklisted, which it wasn’t. They conveniently offer a link to a site to perform a free check. What do you know my phone was blacklisted. (It absolutely isn’t) I bought the phone prepay and it was sealed in a box direct from Vodafone. I paid an independent provider to carry out a health check on my handset, what do you know 100% clean. (1) It’s clear they have affiliates with the health check site they gave me a link to, also note this related site has just as terrible a reputation. (2) They were paid a fee to check if the phone was eligible to unlock. Why say it can be unlocked then not fulfill the deal, then not offer a refund. I will tell you why these guys are 100% untrustworthy. Do NOT do business with these guys. I took a chance out of desperation do please learn from my mistakes. You will only lose your money!”
Hi Nicholas, sorry to hear that your device came back as being barred, you should of been refunded with vouchers to use towards another unlock. We advise that the service does not work on barred devices.
Posted 6 years ago
Hello,
Thank you for getting in touch, and I'm truly sorry to hear about the frustration you've experienced with the unlocking process. It's certainly not the smooth experience we aim to provide.
Regarding the unlocking process and the results you've mentioned, it's important to clarify a couple of points. When an initial eligibility check on a handset indicates that an unlock is possible, it's based on the preliminary information available to us. However, subsequent checks during the actual unlocking process can sometimes yield new information that was not apparent during the initial assessment. This appears to be what happened in your case.
I understand how disheartening it must be to have proceeded with the unlocking service based on the initial positive response, only to encounter an unexpected obstacle. As outlined in our refund policy, "7.9 Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Given that you have evidence from an independent provider that your handset is indeed not blacklisted, we would like you to get in touch with our Live Support team through your tracking page. They will be better equipped to address this discrepancy and work towards a resolution.
Please ensure that you provide your IMEI and any evidence you have from the independent provider during this interaction. We value your trust and want to ensure that you walk away feeling heard and assisted.
We're committed to turning your experience around and hope to resolve this matter to your satisfaction.
Best regards,
Charlotte
“They aren't upfront or trustworthy. In my case they I purchased a pre-order (had no idea there was more to come) after the initial check they ask me for more money 42USD along with an email saying I should also check on a third party website if my phone was blacklisted/lost/stolen (why don't they suggest this check beforehand, and why did my 20USD didn't pay for this check) after I decline via email to work with them they responded they could lower the price (another scam alert)... I should've read all the coments from this and other sites before giving that company 20USD for nothing.”
Hi Nelson, sorry to hear that you are not happy with the service, the total cost of the unlock is advised at the time of purchase so I'm shocked at this review, to be honest. Your money is not lost either, you can simply upgrade to the unlock or we can arrange vouchers for you for another website purchase.
Posted 6 years ago
Hello Nelson,
Thank you for taking the time to share your concerns with us. I'm sorry to hear about your dissatisfaction with the process. We aim to be transparent with our services, and I apologize if the information provided wasn't as clear as needed. As stated in our terms, the Eligibility Check is the first step to ensure your iPhone 5C can be unlocked from the Sprint USA network. It is separate from the actual unlocking service which has a cost of $42 USD as mentioned in your message.
This initial check is important to avoid any unnecessary charges should your phone not meet the unlocking criteria, which are outlined on the checkout page. Additionally, we suggest an external check for lost/stolen status as a precautionary measure to save you from any potential inconveniences. It is not included in the Eligibility Check fee as it is an independent verification that can be done freely prior to utilizing our services.
I understand that this situation may not be ideal for you, and while refunds for the Eligibility Check aren't part of our policy, we genuinely want to help you complete the unlocking process. The offer to reduce the additional cost was made in an effort to assist you further with the service.
If you're willing to proceed, we are here to support you throughout the unlocking process. Your phone can bring much more convenience and flexibility once unlocked, and we'd like to help you achieve that.
Best regards,
Charlotte
“It's been over 15 days and my phone is still not unlocked - there's hidden payments everywhere. Don't come back to your emails - deserve to be liquidated. Absolute Scum of the earth”
Hi, sorry to hear that your unlock has exceeded your expected time frame, could I please take your IMEI so that I can look into this order for you?
Posted 6 years ago
Hello Mr. Riding,
I'm really sorry to hear that you've had a less-than-satisfying experience with our service. Rest assured, our aim is to deliver a smooth and transparent unlocking process. Based on our records, your iPhone 7 from Vodafone UK has been successfully unlocked, and this was completed as of your last order status.
Regarding payment, to clarify, there are two stages for unlocking a phone through our service - the Eligibility Check and the Unlocking Payment. These are outlined on our checkout page before you complete your purchase. It's our policy to ensure customers are aware of all costs upfront. We certainly don't like surprises any more than you do!
Since your order status is "Unlock Complete," your iPhone should now be unlocked. If for some reason you're still encountering issues, please reply directly to the unlock confirmation email, and we'll investigate this further to ensure everything is working as it should.
Again, I apologize for any inconvenience caused and thank you for your patience. Your satisfaction is our top priority, and we want to make sure you have the positive experience you deserve.
Warm regards,
Charlotte
Hi Suleman, can I have your order IMEI please as this does not sound correct.
Posted 6 years ago
Hello,
I'm truly sorry to hear about the frustration you've experienced with the unlocking process over such a lengthy period. I understand how delays and extended wait times can be quite disappointing. I would love to look into this matter and assist you further to ensure we can provide a positive resolution. However, without an IMEI number or reference, I'm unable to access your order details. Could you please provide us with your IMEI number or use the Live Support feature on your tracking page so we can get this sorted out for you?
Rest assured, we are committed to delivering the service you’ve paid for, and my goal is to help you have a more positive experience moving forward.
Best regards,
Charlotte
“These Guys are Crooks there is NO statement on there website that says there are further charges they take your initial payment then say track your order so it then goes to 50% then Please pay a further 19.99 to complete your order.CRIMINAL”
Hi Mr. Darren T O'Connor,
Thank you for your feedback, and I'm sorry to hear that you've had a less than satisfactory experience with our service. I would like to clarify that on our website, we outline the two-step process for unlocking a phone which includes an Eligibility Check and an Unlocking Payment. These costs are stated before finalizing the purchase.
Since your Samsung Galaxy S8 from EE UK has reached the status of "Unlock Complete," it suggests that the necessary procedures have been fulfilled successfully. If your phone doesn’t prompt for an unlocking code, this is typically because it requires a Remote USB Unlock, which is an additional service for phones where codes are not available or applicable.
We value the trust you've placed in our service and are committed to ensuring your satisfaction. If there's anything specific you're dissatisfied with or if you need further assistance with the Remote USB Unlock, please let us know. We're here to help you through the process.
Best regards,
Charlotte
Direct Unlocks Customer Service Team
“This company is nothing more than a bait and switch criminal operation. They take your initial payment and then ask for more. When you try to find out how much they go silent and just take your first payment”
Hi Robert, sorry that you did not realize the cost of the service, however your review is simply not correct, the total cost of the service is advised to you at the time of purchase.
Posted 6 years ago
Hi Robert, can I take your order IMEI please so that I can look at a refund for you as you are clearly unhappy with the service that we offer.
Posted 6 years ago
Hello Robert,
Thank you for taking the time to leave a review. I’m sorry to hear that your experience didn’t match your expectations. It's important to us that our customers are more than satisfied.
I understand that it can be frustrating to encounter additional payments after an initial charge. As outlined in our process, the first payment of $19.99 you made is for the eligibility check of unlocking your Samsung Galaxy S9+ from Sprint USA. For the second step, the unlocking payment is required to proceed with the actual unlock service, as indicated on the checkout page before the purchase.
Currently, your order status suggests that we're awaiting the unlocking payment to move forward with your service. I encourage you to continue with us so that we can help you enjoy the full benefits of an unlocked device. If your phone does not prompt for an unlocking code with a non-Sprint SIM card, this indicates that a Remote USB Unlock, which is an additional service, may be necessary to unlock your phone.
We are committed to transparency and all our costs are stated upfront during the checkout process. I would love the opportunity to make this right for you. Please do get in touch with us so we can guide you on the next steps and address any further concerns you may have.
Warm regards,
Charlotte
Posted 1 year ago
Hello Robert,
Thank you for taking the time to leave a review. I’m sorry to hear that your experience didn’t match your expectations. It's important to us that our customers are more than satisfied.
I understand that it can be frustrating to encounter additional payments after an initial charge. As outlined in our process, the first payment of $19.99 you made is for the eligibility check of unlocking your Samsung Galaxy S9+ from Sprint USA. For the second step, the unlocking payment is required to proceed with the actual unlock service, as indicated on the checkout page before the purchase.
Currently, your order status suggests that we're awaiting the unlocking payment to move forward with your service. I encourage you to continue with us so that we can help you enjoy the full benefits of an unlocked device. If your phone does not prompt for an unlocking code with a non-Sprint SIM card, this indicates that a Remote USB Unlock, which is an additional service, may be necessary to unlock your phone.
We are committed to transparency and all our costs are stated upfront during the checkout process. I would love the opportunity to make this right for you. Please do get in touch with us so we can guide you on the next steps and address any further concerns you may have.
Warm regards,
Charlotte
Hi Laurent, sorry that you are not happy with the payment policy on the site, please do note that the total cost of the service is shown at the time of the initial purchase.
Posted 6 years ago
Hi there,
I'm sorry to hear about your frustration with the payment structure. I’d like to clarify that the service involves a two-step process, which includes an Eligibility Check followed by the actual Unlocking Payment. This is standard procedure to ensure compatibility and unlock eligibility before proceeding with the unlocking service. All costs are outlined clearly on the checkout page before the purchase is finalized.
The Eligibility Check is crucial to determine if your phone meets the network criteria necessary for unlocking, and the charge for this service is non-refundable as stated under our terms and conditions, since this service is rendered immediately after payment. If your phone is eligible, the next step would be the Unlocking Payment.
If you've already made the Eligibility Check payment and your device is eligible, I would encourage you to proceed with the Unlocking Payment to complete the process. Our team is committed to providing quality service and we would be happy to guide you through the unlocking steps.
Thank you for your understanding, and we hope to help you successfully unlock your phone. If you have any more questions or need further assistance, please don't hesitate to reach out to our Live Support through your tracking page.
Best regards,
Charlotte
Hello Mr. Murat,
I'm sorry to hear you've had a negative experience. It appears that your iPhone 7 from Vodafone UK has been successfully unlocked, as your order status indicates "Unlock Complete". If there are any specific issues you're experiencing since the completion of your unlock, or if there is anything else we can assist you with, please do not hesitate to get in touch. Our customer support team is eager to address any concerns and ensure that the service we've provided meets your expectations.
Best regards,
Charlotte
Hi Rodney,
Thank you for reaching out. I’m sorry to hear if you’ve had anything less than an optimal experience with us. I can assure you that providing a reliable service is our top priority, and I'm here to help address any concerns you may have.
I see that your iPhone 6 Plus unlock from the WORLDWIDE NETWORK is in process. It's great news that your unlock is already 99% complete and should be finalized very soon. Delays are occasionally possible as outlined under section 6.2 of our terms and conditions, due to the variable nature of delivery times.
Remember, we offer a 100% Money Back Guarantee as part of our commitment to service quality, as detailed in our terms, should there be any issues that fall under our eligibility for a refund.
Please rest assured that your feedback is valuable to us, and we are committed to turning your experience around. If there's anything specific you'd like to discuss or need assistance with, don't hesitate to let me know!
Best regards,
Charlotte
Good morning Richard, if you can supply me with your IMEI I can look further into this for you, sorry you are unhappy with the service, I would guess that you tried to unlock a stolen/barred device.
Posted 6 years ago
Hello, I'm truly sorry to hear about the troubles you've been experiencing. We aim to provide prompt responses and quality service, so your feedback is very important to us. If there is any confusion regarding the payments, I can confirm that there are typically two separate payments for our services: one for the Eligibility Check and one for the Unlocking Payment.
If your order status is "awaiting payment," it could be indicating that the initial Eligibility Check has been completed, and we are now ready to proceed with the unlocking of your device. Continuing with the process should lead to the completion of your service.
Also, I want to assure you that we are here to support you. Without your specific order details, such as the IMEI number, I'm limited in how I can assist directly. Please use the Live Support feature accessible via your tracking page, and our team will be dedicated to resolving your issue as efficiently as possible.
Your experience is important to us, and we're committed to turning it into a positive one. Please reach out through the suggested channel so we can help you further. Thank you for your patience and understanding.
“After paying for this service and waiting over 90 days still the phone is locked and they won't respond to emails. STAY AWAY FROM THIS PLACE!!!! Any good reviews you read is because they have been paid.
No matter how many reviews you read here the reply from Direct Unlocks is always the same. I am at 17 emails with no reply or resolution.
This is always their reply from Direct Unlocks
If you are having any problems with a purchase please email and the team can help”
Sorry to hear that you are unhappy with the service you have received if you can please let me have your IMEI so I can look into this for you.
Posted 6 years ago
Hello,
I'm really sorry to hear about the frustration you’ve experienced with the unlocking process and the lack of communication you've encountered. I truly understand how important it is for you to get your iPhone 7 Plus unlocked and it's certainly not our intention to leave you without answers.
Regarding the delay, our unlocking times are an estimate based on past orders, and unfortunately, they can sometimes vary. Rest assured, according to our records, your unlock is 99% complete and should be finished very soon.
We have indeed received multiple emails from you, and please know we value your patience and are working to resolve your concerns. Queue times can be longer than usual sometimes, but we aim to get back to you as quickly as we can.
While I see that you're currently awaiting completion of your unlock, I would like to reassure you that should there be an issue that falls under our refund policy, such as a premium service failure, we are committed to making things right in line with those terms.
I would like to make a note of your order details and personally ensure that the team looks into your case as a priority. Could you please provide me with your order number or the email address used during the purchase?
Thanks again for your patience and for bringing this to our attention. We'll do all we can to get this sorted out for you promptly.
Warm regards,
Charlotte
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