“Iphone 12 pro max unlocked and working parfect with my local network and the unlock process was straight forward and there was good communication with everystep involved with this people. Im gona unlock another 13 pro max with this site again”
Hello,
Thank you for taking the time to share your positive experience with our unlocking service. We're thrilled to hear that your iPhone 12 Pro Max was successfully unlocked and is working perfectly with your local network. It's great to know that you found the process straightforward and that our communication met your expectations.
We look forward to assisting you with the unlocking of your iPhone 13 Pro Max. Should you need any further assistance during the process, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to ensure the upcoming unlock goes just as smoothly.
Thanks again for choosing our service, and we're excited to help you with your next device!
Warm regards,
Charlotte
Direct Unlocks Customer Care Team
Thank you for leaving your feedback! I'm so pleased to hear about your positive experience. If you have any friends or family who could benefit from our fast and efficient unlocking services, don't hesitate to recommend us. We're here to help make the process as smooth as possible for everyone! 😊🔓✨
“DO NOT USE THEIR SERVICE!!! THEY WILL STEAL YOUR MONEY AND WONT HELP YOU!! THEY CHARGED ME 3 TIMES FOR THE SAME SERVICE AND EVERYTIME IT WAS A DIFFERENT REASON. NEVER GOT UNLOCKED”
Hello Carlos,
I’m truly sorry to hear that you’ve had a less than stellar experience with us. I understand the frustration of feeling like you’ve been charged multiple times for the same service. I assure you that our goal is not to take your money without providing the service you've requested.
As outlined in our terms and conditions, there are indeed two separate payments for the process: one for the Eligibility Check (£23.99) and one for the Standard Unlock (£52.00). Both of these steps are necessary for the unlock procedure, and every user is informed of this before finalizing their purchase.
From our records, your ZTE Z353VL from TracFone USA has been successfully unlocked, with the completion status "Unlock Complete" and the codes provided to you via email. I encourage you to follow the instructions sent to you to complete the unlock process if you haven't yet done so.
If there's any assistance you need in entering the codes or any clarification you seek regarding the process, please let us know. We're committed to ensuring your satisfaction with a positive outcome.
Warm regards,
Charlotte
“As for unlocking my Samsung S23 I had a pretty positive experience. They got my phone unlocked even though there was a SIM lock for an alleged unpaid pastdue balance that I am currently diputing with shady-a** ATT. They charged me double 3 months in a row and then refused to refund me or provide a credit and then when I didn't pay my bill on the 4th month due to their promises of refunds that I never saw, and then contacted them again to inquire about the promised refunds and credits I had received over the previous 3 months, they got noticeably angered by my requests, called me a "liar" and became inappropriately aggressive in handling my case - even more so after I provided screen shots and recorded conversations documenting their promises of their mistakes and promises to provide retribution. They then put a SIM lock and immediately closed my account. Needless to say I found it absolutely absurd that they were able to lock my phone and prevent me from using a device that I had purchased from them and had PAID IN FULL for. So I am INCREDIBLY gracious to Directunlocks for providing the unlock service that they did and that they were actually able to unlock my device so that I could continue to use my own personal property (with another mobile service provider of course). However, I attempted to use their services with my husbands iphone which was associated with TMobile and it failed horribly. And instead of DirectUnlocks just telling me initially after I paid the initial device assessment fee to see if the device would be qualified to undergo the unlocking services or that they could successfully unlock the device, they continued to ask for more money, giving different justifications for why they needed more money from me, and failed to provide the additional services associated to their claims/requests for more money. The phone is STILL not unlocked and they refuse to refund the money I have fed them in return for the promises of unlocking the device. It has been an absolute nightmare”
Dear Lindsay,
Thank you so much for your feedback and I'm thrilled to hear about the successful unlocking of your Samsung S23! It’s great to know that you can now enjoy the freedom of using your device with the carrier of your choice.
I'm truly sorry to hear about the difficulties you’ve encountered with your husband’s iPhone. It’s important to note that with iPhones, the unlocking process can be a bit more complex due to varying network restrictions. As outlined in our refund policy, if the Premium Service fails to unlock an iPhone, you are entitled to both a Standard and Premium service refund.
As your Samsung S23 is now unlocked, for the iPhone issue, could you please confirm that all steps were followed according to the instructions provided? It’s crucial that we verify this so we can assist you further.
It also sounds like there might be some misunderstanding regarding the service charges. Our process requires an Eligibility Check first, followed then by an Unlocking Payment as stated on the checkout page. Despite the frustrations you’ve faced, we remain committed to assisting you in resolving the matter without further charges where possible.
Please reach back out to our support team if you need further clarification or assistance with your husband's iPhone case, and we’ll do our best to find a satisfactory resolution.
Warm regards,
Charlotte
Thank you so much for your kind words! We're thrilled to hear that your iPhone 11 unlocking process went quickly and smoothly. It's wonderful customers like you that make our hard work so rewarding. If you need any further assistance or have any more phones to unlock, don't hesitate to get in touch. Enjoy the freedom with your unlocked phone!
Thank you for your kind feedback! We're thrilled to hear that your unlocking experience was smooth and efficient. Should you need any further assistance or have another device to unlock in the future, please don't hesitate to get in touch. Enjoy your newly unlocked phone! 😊📱
Hello,
Thank you for sharing your thoughts with us. I understand waiting for an unlock can seem lengthy, but rest assured that our delivery times are based on a careful calculation of previous unlocks. They serve as guidelines to give you a rough estimate of the process duration. We always aim to complete the service as promptly as possible while ensuring that everything is done accurately and securely.
Please bear with us and if there's anything else you need assistance with, don't hesitate to reach out.
Kind regards,
Charlotte
“Direct Unlocks has helped me unlock 3 Iphones from 2 different carriers. I have a current Iphone 15 from Verizon and they have not started the premium service and I have been waiting for 2 months, but I have nothing bad to say about this company. They keep their word and thats the most they can do for what we pay for the service.”
Hello Michael,
Thank you for taking the time to share your experience with Direct Unlocks. It's wonderful to hear that you have had successful unlocks with us in the past. Regarding your current iPhone 15 from Verizon, I understand the wait can be a bit frustrating. Please rest assured that we are committed to keeping our promises and are working diligently on your premium service unlock. Our team truly appreciates your patience and understanding.
If there are any further updates on your order status or if you have additional questions, please don't hesitate to reach out. We're here to ensure you have a positive and satisfactory experience.
Best regards,
Charlotte
“Was a bit dubious about doing this online, it was a 2 stage process, firstly to establish the phone could be unlocked and this was done very quickly, the second stage was long and i did get a bit worried but true to its word the unlock code came through in the time stated. Phone works fine so have no problem recommending the service. Good luck with yours.”
Hello there!
Thank you so much for taking the time to share your experience with our service. We're thrilled to hear that the initial eligibility check was completed promptly and that although the waiting time for the unlock code felt a bit lengthy, everything worked out and your phone is now functioning seamlessly on your chosen network.
We understand that the two-stage process can sometimes be a cause for concern, but we're committed to keeping our customers informed every step of the way and delivering on our promises. It's great to know that your unlock code arrived within the stated time frame.
We appreciate your recommendation and we're here for you should you need any more assistance in the future. Wishing you all the best with your unlocked phone!
Best regards,
Charlotte
“I really appreciate you guys. It does work. It’s legit. It takes a little minute, but I am satisfied. I got what I needed to be done. Thank you so much.”
Hello there!
We're thrilled to hear that you're satisfied with our service and that everything worked out for your unlocking needs. Patience really is a virtue, and we're so glad you stuck with us through the process. If you ever need our help again or have any questions in the future, don't hesitate to reach out. Thanks a bunch for your kind words and for choosing us!
Best regards,
Charlotte
Thank you so much for your positive feedback! We're delighted to hear that the service met your expectations and that you had a smooth experience with our product. Should you need any further assistance or have any more tasks for us in the future, we're here to help. Thanks again for choosing our service. Have a wonderful day!
“"I recently unlocked my iPhone through direct unlocks!!! , and I couldn't be happier with the results.
The process was quick and easy, and now I have the freedom to use my phone with any carrier I choose. The customer service was excellent, and I was guided through the entire process with clear instructions. I highly recommend unlocking iPhones for anyone looking to expand their phone's capabilities. 5 stars!" It only took max 2 days and very cheap!! I definitely recommend and 100 real no scams or tricks!!”
Hello there!
Thank you so much for sharing your positive experience with our iPhone unlocking service. It's wonderful to hear that you found the process quick, easy, and that our customer service team was able to guide you smoothly. We're thrilled you're enjoying the freedom to choose your carrier and that you found our service to be excellent value for money. Your recommendation means the world to us. If you need any more assistance or decide to unlock another phone in the future, we're here to help!
Best wishes,
Charlotte
Thank you for your kind words! We're thrilled to hear you're happy with our service. If there's anything else you need assistance with or if you have friends who might benefit from our unlocking services, don't hesitate to recommend us. Enjoy your unlocked device!
Thank you so much for your positive feedback! We're thrilled to hear that you found our service fast and hassle-free. If you ever need our services again or have any questions, we're here to help. Have a wonderful day! 😊📱
Hello! Thank you for reaching out. How can I assist you with your customer review today? If you have any concerns or feedback, I'm here to help. Please share your thoughts or questions, and let's work together to enhance your experience. If you're referring to a specific issue related to multiple payments or any part of our service, don't hesitate to provide more details, so I can offer you the best possible assistance. Remember, to address your concerns accurately, I'll need your IMEI or order reference. If you don't have it at hand, our Live Support on your tracking page is ready to assist you further. Looking forward to your reply!
Thank you so much for your glowing review! We're thrilled to hear that you're satisfied with the service and that your iPhone unlock was completed within the expected timeframe. If you have any more questions or need further assistance down the road, don't hesitate to reach out. Enjoy your newly unlocked iPhone!
“I’m from USA this
Is the greatest and Fastest way to unlock mobile devices without any problem
I recommend you guys to try
It will thank me and love this great service”
Hello there,
We're thrilled to hear you had a great experience with our unlocking service and that you found it to be fast and problem-free! Your recommendation means a lot to us, and we're so glad we could assist you in unlocking your mobile device. We look forward to helping you, or anyone you refer to us, with any future mobile unlocking needs.
Thank you for choosing our service and taking the time to share your positive feedback!
Best regards,
Charlotte
Hi there,
We're absolutely delighted to hear that you were able to successfully unlock your daughter's phone using our service! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing our service, and we look forward to helping you again in the future.
Best wishes,
Charlotte
Thank you for your kind words and for sharing your positive experience with us! We're thrilled to hear your iPhone 13 Pro Max is working great and that you found our service to be worth the investment. If you have any more phones that need unlocking in the future or if you know someone who does, we'd be more than happy to help. Enjoy your newly unlocked device!
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