“I have been waiting for the US SIM unlock number for two months, and every time I ask what is happening, a bot answers me, they have already charged me”
Hello! I'm truly sorry to hear about the delay you've been experiencing. I can understand how waiting for a significant amount of time without a clear update can be frustrating.
To assist you effectively, I'll need your IMEI number to review the specifics of your order. Without it, I'm unable to pull up your account details. Could I kindly ask you to provide your IMEI so that we can address your concerns promptly?
In the meantime, if your status is 'awaiting payment', it might mean that there's still an unlocking payment that needs to be processed to move forward with your SIM unlock. All costs related to the unlocking process should have been outlined on the checkout page prior to purchase, which includes an eligibility check followed by an unlocking payment, if applicable.
To ensure this is resolved quickly, please use the Live Support on your tracking page, as they can directly address your problem and provide real-time assistance.
Again, apologies for any inconvenience, and thank you for your patience. We're keen to help you resolve this issue.
“Absolute ripoff. They charged me $28 and once I paid that said they couldn't unlock unless I paid another $118. Pure garbage. Run far and fast. Anyone who claims to have had a positive experience is an employee of this so called company or paid by them to lie.”
Hello,
I'm really sorry to hear about your frustration. It sounds like there might have been some confusion regarding the payments, and I'd love to clear that up for you. The initial payment you made covers the Eligibility Check, which every phone must go through. After that, if your phone is eligible, an Unlocking Payment is required to proceed with the actual unlocking service. It's our policy to break down these steps clearly on our checkout page before purchase.
We understand the process can be unexpected if one is not familiar with it, but please be assured we are committed to transparency and customer satisfaction. If there's anything we can do to help you through the unlocking process and ensure it's smooth for you, we'd be more than happy to assist. Your unlocking request status might be awaiting the payment for the actual unlocking service.
Our team would be eager to clarify any uncertainties and guide you through the next steps if you choose to continue. For a more detailed look into your order and to help us provide you with tailored support, please provide us with your IMEI or use Live Support on your tracking page. We're here to help make this right for you.
Best regards,
Charlotte
Hello,
Thank you for bringing your concerns to our attention, and I'm very sorry to hear about your dissatisfaction with our service. Your feedback is extremely important to us, and we want to ensure that your experience is addressed properly.
I’d like to look into this issue for you, but to do so, I'll need your IMEI number to find your order in our system. If you could provide this detail, along with specific information about the issue you're encountering, that would be very helpful.
Our support team strives to respond to all queries, and we're keen to resolve any issues you're experiencing. If you haven't received a response, I encourage you to use the Live Support feature in your tracking page for immediate assistance.
Please remember that we are committed to following the terms outlined in our refund policy and working within the parameters set to offer you the best resolution possible. Your understanding and cooperation are greatly appreciated, and we look forward to resolving this matter for you.
Best regards,
Charlotte
“Scam, they probably cannot unlock most modern phones, since the unlocking is web based nowadays and no phone unlocks with unlock codes anymore.
I paid them 30 dollars for eligibility checks, and after they qualified my phone for unlocking I paid another 50.
Of course they could not unlock it. The locking is web-based.
They kept stalling when I asked for refund, so I disputed the credit card transactions. They were canceled by my bank, and now they charged me a dispute fee and threaten me to blacklist my device if I don't pay them .
Web Mafia.
I will seek legal action against them, and will try to take the website down or block it from united states. They don't know who they messed with.”
Hello,
We're truly sorry to hear that your experience did not match your expectations. Our unlocking service utilizes official IMEI unlocking, which is recognized and can be appropriate for a variety of phone models and networks. This is clearly outlined in our terms in point 1.2: "We offer official imei unlocking services."
We understand your frustration regarding the unlocking process and the subsequent payment concerns. Regarding the charges, it's important to clarify that the initial payment is for the Eligibility Check, as stated in our terms 7.3. Following this, if your phone is deemed eligible, an Unlocking Payment is required to proceed. We always ensure all costs are transparent and visible on the checkout page before any purchase is made.
In relation to the refund request, as per our policy highlighted under section 7, refunds are provided under specific conditions. If the service does not result in unlocking your phone, and all criteria for a refund are met, we are committed to honoring that refund. If your case meets these conditions, we would like to work with you to resolve this matter.
However, regarding the dispute fee, this is standard practice when a chargeback occurs. As for the warning of blacklisting your device, this is in alignment with our fraud and deception policy under section 13 to protect our services from fraudulent activities.
We take possibilities of legal action very seriously and strive to resolve any disputes amicably. We would encourage you to reach out to our Live Support with your IMEI number so we can look into the specifics of your case and find a resolution.
We hope to turn your experience around. Please allow us the opportunity to ensure your satisfaction.
Best regards,
Charlotte
¡Hola! Agradezco su compromiso con nuestros servicios. Parece que tu mensaje pudo haber sido cortado porque no recibí una oración completa. Si tiene alguna pregunta o inquietud sobre nuestros servicios, hágamelo saber. Estoy aquí para aclarar cualquiera de nuestros términos o abordar cualquier comentario que pueda tener. Si se refiere a un pedido existente, para ayudarlo mejor, ¿podría proporcionar el número IMEI de su pedido? Para cualquier consulta detallada o si tiene algún problema, le recomiendo que utilice la función Soporte en vivo en su página de seguimiento, ya que pueden brindarle asistencia inmediata y resolver su problema de manera eficiente. ¡Esperamos poder ayudarte!
“Can you a zero stars? This is just a scam. They say that the charge is $30, then after yu pay that, they say they need another $50. they are scum. Stay away.”
Hi Scott,
I'm genuinely sorry to hear that you feel this way about your experience. It's never our intention to leave our customers feeling unhappy with our service. I'd like to take this opportunity to clarify the payment process.
For unlocking a device like your iPhone 7 from AT&T USA, there are two distinct steps: the Eligibility Check and the Unlocking Payment. As mentioned on our website, the initial $28.99 payment you made was for the Eligibility Check, which determines if your phone can be unlocked. This step is crucial and is outlined very clearly before finalizing your purchase.
Once your phone is confirmed to be eligible, the subsequent payment is for the actual unlocking process. This cost structure is designed to ensure that we don’t proceed with unlocking services that aren’t suitable for your device, which is part of our commitment to providing transparent and customer-friendly service.
I understand that encountering additional fees can be frustrating, but I want to assure you that we strive to be upfront about all costs involved. Our goal is to successfully unlock your device, allowing you to use it with the carrier of your choice.
Your order status currently shows that you've paid for the Eligibility Check and are awaiting the Unlocking Payment. If you choose to proceed with us, we’re here to support you through the process. If there's anything specific that's causing you concern, or if you have further questions, please let me know and I'd be happy to assist you further.
Best regards,
Charlotte
“This company is a scam. Every step costs more money. After 10 hours, I got an email saying that they couldn’t unlock my phone because I owed $742 on an account that’s been closed for almost a year and a half but they “negotiated a good deal for me” down to $299.
Don’t waste your time and money. Fortunately, I only lost $78.”
Hello,
We're really sorry to hear about your dissatisfaction with the service so far. It seems there has been a bit of confusion regarding the unlocking process. As outlined on our website and the checkout page, all phones undergo an Eligibility Check first, for which you paid $28.99. If eligible, there is a Standard Unlocking Payment, which in your case was $50.
Your current status, "Awaiting Payment for Premium Service," indicates that your iPhone 8 Plus did not meet the criteria for a standard unlock with T-Mobile USA and requires a Premium Service. This additional service is necessary to address more complex situations such as outstanding financial obligations on the account associated with your device.
It's important to clarify that we aim to negotiate on your behalf for any outstanding balance on the network side to successfully unlock your device, hence the additional cost which is significantly reduced from the original amount owed to the carrier.
Our goal is to help get your phone unlocked and to provide you with a positive experience. If you wish to proceed with the Premium Service to unlock your iPhone 8 Plus, please respond to the email or follow the instructions provided to make the necessary payment.
If there is any other way we can assist you, or if you have further questions, please let us know. Your satisfaction is important to us, and we are here to help.
Best regards,
Charlotte
“The company is charging $28 to unlock the phone “to check eligibility” once you finished paying the $28. They charged an additional $50 stating the 1st pay was to check eligibility which I had to pay an additional $50. The following day they asked for an additional $285 cause of additional fees to unlock device for an outstanding balance on the device which is inaccurate as the device has been fully paid via at&t. This company is adding fees on top of fees and taking advantage of consumers.”
Hi there,
Thank you for taking the time to leave a review. I'm truly sorry to hear about the confusion regarding the fees for the unlocking service. I'd like to clarify the process and ensure you're fully informed on how the charges are determined.
As stated on our website, the initial $28 payment is for the Eligibility Check which confirms whether your device can be unlocked and determines the correct service needed to proceed. This is a necessary step and the fee covers the cost of this check.
If the Eligibility Check is passed, the next step is to pay for the actual unlocking service. In some cases, certain phones, especially those with outstanding balances as indicated by AT&T, might require a different approach, hence the additional cost.
Our team works hard to be transparent about all potential costs, and these are outlined on the checkout page before you confirm your purchase. It is not our intention to take advantage of consumers, rather we aim to provide a necessary service in accordance with the information we receive about each device.
Since I don't have the specifics of your account or the device due to the lack of an IMEI provided in your message, I would highly suggest using the Live Support feature available on your tracking page. This way, we can address your individual situation more effectively and provide you with the assistance you need.
Let's work together to find a positive resolution.
Best regards,
Charlotte
“FOR THE LOVE OF YOU FAMILY. DO NOT ORDER FROM THEM. I LOST 78.00. They are making money from the no refunds policy. They do not unlock your phone. At all.”
Hello,
I'm really sorry to hear about the frustration you've experienced with our service. I understand this situation can be quite disappointing. I want to assure you that our goal is to successfully unlock phones and provide a positive experience for all customers.
In order to assist you further, could you provide me with your IMEI number? This will help me to locate your order and understand the specifics of your case. Our process usually includes an eligibility check followed by an unlocking request, and both steps are necessary to complete the service. All costs associated with these steps are outlined on the checkout page before the final purchase is made.
If your order status is awaiting further payment, this indicates that the eligibility check has been completed and we are ready to proceed with the unlocking process. I would encourage you to continue with this, as payment for the eligibility check is part of the procedure.
If there's any particular issue with your service that has caused dissatisfaction, please let us know, and we'll do our best to rectify it without infringing on our policies.
We aim for transparency with our refund policy and I would encourage you to review it to see if your situation may be eligible for a refund or credit note.
If you are unable to provide the IMEI or have other questions that I can clarify right now, our Live Support is also available through your tracking page—they will be able to directly address your concerns in detail and find a resolution.
Best regards,
Charlotte
Hello Alejandro,
Thank you for taking the time to share your concerns. I understand you're feeling hesitant about the additional payment required for the Remote USB Unlock service after having already paid for the Eligibility Check, which has been refunded.
Please rest assured, the initial Eligibility Check you paid for is a necessary step to ensure that your Samsung Galaxy S20 FE 5G meets the network criteria for unlocking. As you've mentioned that your phone doesn't prompt for an unlocking code, the next step would indeed be the Remote USB Unlock service. This service is designed for devices like yours that do not request an unlocking code.
We aim to be fully transparent with our fees, and all costs are clearly outlined on the checkout page before you finalize your purchase. We encourage you to proceed with the Remote USB Unlock so we can help you get your phone unlocked. Our customer satisfaction is very important to us, and we're here to guide you through every step of the process.
If there's anything more you wish to discuss or need further assistance with, please don't hesitate to reach out.
Best regards,
Charlotte
“I wish I would have done more research before the initial payment to them. It is VERY unclear that the payment is not to Unlock the phone. Its to see 'IF' they can unlock the phone, what a joke. Then the price goes up from there. They start sending a bunch of emails. Warnings that if you do anything on your end to get the payment back they will permanently put in a block on your IMEI # so it can't be used. Very shady, stay away.”
Hello Matthew,
I'm sorry to hear that the process has not met your expectations so far. I understand that it can be frustrating when the cost and process are not as clear as one would hope.
To clarify, the initial payment you made of $28.99 was for the Eligibility Check to see if your iPhone 8 Plus could be unlocked from the Consumer Cellular USA network. This is a necessary first step before proceeding to the actual unlocking service. As outlined in our terms and conditions, "3.1 All of the services offered on this website are entirely legal in Europe and North America" and "7.3 'Pre-orders' also referred to as 'Eligibility Checks' are not covered by our money back guarantee".
Now that the eligibility check has been cleared, your order status indicates that it is "Only paid for Eligibility Check, awaiting Unlocking Payment", which suggests that your iPhone 8 Plus is eligible for unlocking, and the next step is to complete the unlocking payment.
While I understand the concerns about additional costs, we aim to be transparent with our service fees which are detailed on the checkout page prior to purchase. We strive to provide a valuable service and would love the opportunity to continue assisting you with the unlocking process.
If you'd like to proceed or have any further questions, please don't hesitate to reach out. We're here to help make this experience as smooth and satisfying as possible.
Warm regards,
Charlotte
“Complete fraud. They charge $28.99 initially without stating that there are more charges to unlock the phone. Once $28.99 is paid, they charge $50 more and once this amount is paid, they ask for much more stating premium service is required. It is simply a scam and fraud. Stay away from them”
Hello Anil,
I'm truly sorry to hear about your concerns regarding the payment process. I want to assure you that it is always our intention to be transparent with our customers about any costs involved.
As outlined on the checkout page prior to purchase, the initial payment you made of $28.99 was for the Eligibility Check. If your iPhone meets the necessary criteria, a separate Unlocking Payment follows. We understand that the process may sometimes require an additional Premium Service, especially for certain criteria which may not be met by a Standard Service. This would be indicated in your order status.
I see that you have already been refunded for the Eligibility Check; perhaps we can assist you further to complete the unlocking process? Our goal is to provide a positive experience and deliver the service you need. If there is anything we can do to help, please let us know.
Best regards,
Charlotte
Hello there,
I'm truly sorry to hear that you've had a less than satisfactory experience with our service. I understand it can be frustrating when things don't go as expected. Regarding the payment process, I want to ensure you that all costs are indeed outlined on the checkout page prior to purchase. Our service requires an eligibility check first which costs £11, followed by the unlocking payment of £24 for your device.
I can assure you that it’s a standard procedure, and our intent is certainly not to mislead our customers. To help address your concerns and assist you further, could you please provide your IMEI number? This will allow us to look into your order and guide you through the next steps in the unlocking process.
For immediate assistance, you can also use the Live Support option on your tracking page to discuss your order status and any obstacles you might be facing.
Thank you for reaching out, and we're committed to turning your experience into a positive one.
Best regards,
Charlotte
Hello,
I'm sorry to hear that you're feeling dissatisfied with the process. I can assure you that the charges you've encountered are part of our structured unlocking service. Initially, the Eligibility Check is required to determine whether your phone can be unlocked using our standard service; this is the payment you referred to.
If your phone meets the network criteria, the Unlocking Payment comes into play. For iPhones in particular, some may require a Premium Service if the standard service fails or is not available. These steps are outlined on our checkout page before any purchase is made, to help our customers make informed decisions.
I understand this can be frustrating, but I would encourage you to continue with the process so we can successfully unlock your phone. Your order status is key in this scenario—if it shows you are awaiting payment, completing it should allow us to proceed with unlocking your device.
If you have any more questions or concerns, please do not hesitate to get in touch with Live Support through your tracking page so we can assist you further.
Thank you for your patience and understanding.
Best regards,
Charlotte
“I paid to have this iPad unlocked for the advertised price of $49.99.
I read all the fine print and nowhere did it say that there would be another $50 charge.
This seems to be clickbait and false advertising.
If it was clearly stated that there would be an additional $50 charge after confirming the eligibility of unlocking the iPad, then I would not be concerned, and I would have continued with the process.
Hiding the additional $50 charge until after I paid $49.99 is unethical and gives me pause to continue.
I will be disputing the charges with my credit card company.”
Hello,
I completely understand your concerns about the costs associated with unlocking your Apple iPad. I would like to clarify that there's an initial payment for the Eligibility Check, followed by an Unlocking Payment, should your device meet the required criteria for unlocking. All costs are indeed outlined on our checkout page before purchase.
As mentioned, the website follows a two-step process for unlocking services: firstly, an Eligibility Check is carried out to ensure your device can be unlocked, and this is what your initial payment of $49.99 was for, although it has been refunded. If your device passes this check, an additional cost for the actual unlocking service is incurred.
I completely respect your decision to dispute the charges if you feel the service was not as expected; however, please be aware that our goal is to ensure transparency and customer satisfaction. If you decide to go through with the unlocking process in the future or need further assistance, please feel free to reach out.
Best regards,
Charlotte
“They charge you 2 times. They dont unlock your cell. Just after 10 days says its imposible to do it and give you a credit note. There is nobody in the other side. All the aswers are made from chatgtp. Dont waste your money with this company. They are fraud and scam”
Hello there,
Thank you for reaching out and sharing your concerns. I’m genuinely sorry to hear that your experience hasn't been as smooth as we strive for it to be. I understand receiving a credit note instead of a direct unlock can be frustrating, especially after the anticipation of having your device unlocked.
I’d love to address any specific concerns you have and assist you in completing the unlocking process, as our goal is to provide a positive experience. To dive into the details, I would need the IMEI of the device you’re referring to, as this is crucial in locating your order and effectively assisting you. In the absence of this information, it's challenging for us to address the specific issues.
I would strongly encourage you to reach out to our Live Support through your tracking page so we can take a closer look at your case and find the best possible solution within our policies. Remember, our unlocking service begins immediately upon payment and the costs involved are explained clearly during the checkout process, including the eligibility check followed by the unlocking payment for your phone.
If your status is awaiting payment, continuing with the process is usually the next step towards unlocking your device. Our team is here to guide you through and provide support whenever you need it.
Thank you for your patience, and I hope we can turn this experience around for you.
Best regards,
Charlotte
Hello there! We're thrilled to hear you're pleased with our service. Thank you for taking the time to leave a positive review. If there's anything else we can do to assist you, don’t hesitate to reach out. Enjoy your unlocked device!
“Totally negative experience.
They ensure a service at a fairly low cost. Too bad that the surprise is around the corner: halfway through the job they ask for another large expense because according to them the first phase should ensure the possibility of unlocking the phone.
Once it is established that it is feasible and the next step has been paid, they ask you to wait for the definitive unlocking.
Final response after 48 hours? the terminal cannot be unlocked.
So what were the initial checks for?
No refund, just a "credit note" that I personally will never use because I don't usually buy network-locked terminals (this cell phone was a gift from a friend).
Non-existent assistance, every time they tell a lot of lies.
I STRONGLY ADVISE YOU TO STAY AWAY FROM THIS SITE AND THIS SERVICE. 1000% AWFUL
Esperienza totalmente negativa.
Assicurano un servizio con un costo abbastanza contenuto. Peccato che la sorpresa è dietro l'angolo: a metà del lavoro chiedono un altra cospicua spesa perchè secondo loro la prima fase dovrebbe assicurare la possibilità di sbloccare il telefono.
Assodato che la cosa è fattibile e pagato lo step successivo, chiedono di aspettare per lo sblocco definitivo.
Risposta finale dopo 48 ore? il terminale non si può sbloccare.
Allora a cosa sono serviti i controlli iniziali?
Niente rimborso, solo una "nota di credito" che io personalmente non userò mai perchè non sono solito comprare terminali bloccati da rete (questo cellulare era un regalo di un amico).
Assistenza inesistente, ogni volta raccontano un monte di frottole.
CONSIGLIO VIVAMENTE DI STARE ALLA LARGA DA QUESTO SITO E QUESTO SERVIZIO. PESSIMO AL 1000%”
Hello Guglielmo,
I'm truly sorry to hear about your negative experience with the service provided. We aim to offer a seamless and straightforward unlocking process, and it seems we've fallen short of that goal with your order.
I understand your disappointment with the order resulting in your CAT S22 Flip being classified as "Hard-Locked" and that you're not satisfied with the credit note issued. As per our policy, hard-locked phones are challenging cases and, unfortunately, are not eligible for refunds as outlined in the conditions. However, the credit note is intended to offer some recourse and can be used for future services, should you or someone you know require them.
We genuinely appreciate your feedback and the opportunity to improve our services. Although I can't process a refund, I’d like to help resolve this issue to your satisfaction. If you have any further concerns or there's anything else we can assist you with, please don't hesitate to let us know.
Best regards,
Charlotte
“Absolute scamming scumbags they take your money and keep telling you you need to pay more and more and more and do not make it clear at all and will not give you any refund. If anyone knows their office location please post it so I can go there myself”
Hello Calvin Shaff,
Thank you for reaching out and I'm truly sorry to hear about your frustration.
I would like to assure you that transparency is very important to us, and all charges are outlined during the checkout process. For your Galaxy Z Flip 3, initially, an Eligibility Check for $28.99 was required, which you have completed. This was followed by the $50 Standard Unlock service. Because your phone does not prompt for an unlocking code, the next step is a Remote USB Unlock, which is indicated by your current order status awaiting payment for this additional service.
We understand that the unlocking process can be confusing and we're here to help. If you'd like to continue with the Remote USB Unlock to achieve the unlock for your phone, we're here to support you through the process.
Remember, we're committed to providing a solution for you, without needing to issue a refund. If you have further concerns or need clarification, we are happy to have a detailed look into this for you.
Kind regards,
Charlotte
“so these scammers made me pay them to check my phone and verify if it could be. u locked. They claimed they verified everything and said there would not be a problem in my phone would be unlocked within 24 hours. Based on that guarantee, I paid them the additional money to have my phone unlocked.
Today they tell me they are not able to unlike my phone that I need to pay them an additional 200+ dollars but don’t worry because they gave me an $80 credit.
I will be reporting them to this Texas state Attorney General’s office, the BBB, CFPB, And any other government agency, I can think of”
Hello,
I'm truly sorry to hear that your unlocking process hasn't gone as smoothly as expected. I want to assure you that our intention is to provide a reliable and honest service. From your message, it sounds like the unlocking of your phone required an upgrade to a Premium Service, which can happen in certain complex cases.
The initial fee you paid was for the Eligibility Check to confirm if your phone can be unlocked. This process is mentioned in our terms and conditions (section 7.3), stating that "Eligibility Checks are not covered by our money back guarantee."
I understand the frustration you must feel regarding the additional cost. I’d like to remind you that we did provide an $80 credit towards the service, which is part of our efforts to assist our customers when unexpected complexities arise.
We strive for transparency, hence all costs are outlined on the checkout page prior to purchase, including the two-step process of an Eligibility Check followed by an Unlocking Payment.
We value your satisfaction and would love the opportunity to resolve this issue. I encourage you to use the Live Support available through your tracking page. Our team is ready to work with you to address any concerns and help you understand the path forward for your unlock process.
To assist you further, kindly provide us with your IMEI, as this is crucial in locating your order and ensuring we can give you accurate, tailored advice.
Warm regards,
Charlotte
