Hello Sherry Taylor,
Thank you for taking the time to leave a review! We're thrilled to hear that your iPhone 11 Pro Max was unlocked easily and you haven’t encountered any problems. If you need any further assistance or have any questions, feel free to reach out to us. Enjoy your newly unlocked iPhone and the freedom it brings!
Best regards,
Charlotte
Hello Jose,
Thank you for taking the time to express your concerns. I'm genuinely sorry to hear that the unlocking process took longer than expected and understand your dissatisfaction. Our services aim to provide unlocks in accordance with the given timeframes, which are based on the average of previous unlocks.
I can confirm that you've made two payments: $28.99 for the Eligibility Check and $45.00 for the Standard Unlock for your iPhone 14 Pro Max from Verizon USA. These costs cover the services performed to unlock devices beyond carrier timeframes and guidelines. While Verizon does have a policy to unlock phones after 90 days, our service offers a solution for those looking to unlock their phones before such a period, among other reasons.
We believe transparency is key, and I apologize if there was any confusion regarding pricing. All costs are indeed outlined on the checkout page prior to purchase, as per our terms and conditions.
Although you've expressed that you won't use our services again, I want to assure you that our goal is to satisfy our customers and provide efficient and reliable unlock services. If there's anything more we can do to assist you or if you have further questions, please let us know.
Kind regards,
Charlotte
Hello Marlon,
Thank you for your patience and reaching out with your concerns. It's great to hear that the unlock on your iPhone 14 Pro Max is complete! Since your order status is "Unlock Complete," it sounds like you're all set with the unlocking process.
Remember, now that your iPhone is unlocked, you'll be able to use it with other compatible networks, which can provide you with freedom and flexibility in your mobile services.
If you’re experiencing any issues with your newly unlocked phone or have more questions, we’re here to help you through the process. Otherwise, we hope you enjoy the benefits of your unlocked device!
Best regards,
Charlotte
Hello Elis Shkembi,
Thank you for reaching out and for the feedback shared with the "👍"! It's great to hear from you, and I'm here to ensure that you're fully satisfied with the unlocking service for your iPhone 14 Pro Max.
I noticed your order is marked as "Unlock Complete," which means your phone should now be free from the AT&T USA network constraints. If you haven't already, please follow the instructions emailed to you for the final steps to complete the unlock process on your device. This typically involves connecting to WiFi and restarting your iPhone.
Should you have any further questions, need assistance with the unlocking steps, or have another inquiry about our services, please do not hesitate to contact us. We're committed to providing you with the best experience possible.
Best regards,
Charlotte
“MY EXPERIENCE WAS GREAT
DIRECT UNLOCKS IS GREAT AND WILL RECOMMEND TO ANYONE WHO NEEDS THESE TYPES OF SERVICES THEY ARE FAST AND WILL GET IT DONE LIKE THEY SAID THEY WILL”
Hello Francisco,
Thank you for leaving such a positive review! We're thrilled to hear that your experience with us was great. It's always our goal to deliver efficient and reliable service, and your recommendation is highly appreciated. If you ever need assistance with another device in the future, please don't hesitate to reach out. Have a wonderful day!
Best regards,
Charlotte
“Your service is poor and terrible. I have had a long term complaints of 10 imeis that got rejected. I have been waiting for refunds but no one is saying anything. Pls don’t use their service. I see this as a scam.”
Hello Oluwaseyi J Fadaini,
I'm really sorry to hear that you have experienced issues with our service. Please rest assured that we aim to provide a satisfactory resolution for all our customers. Regarding your concern about the rejected IMEIs, our refund policy clearly states that unlock attempts returning an 'unavailable' report to our server are covered by our 100% money-back guarantee (as mentioned in section 7.2 of the Terms and Conditions).
As your order status is "Unlock Complete," it seems there could have been a misunderstanding. However, if you have other IMEIs that were not successfully unlocked and meet the refund eligibility criteria, please respond directly to the email notification you received for the completion of the unlock process, or contact our support team, so we can address each rejected IMEI promptly.
Our goal is to resolve your issue to your satisfaction and we value the opportunity to sort this out for you. Your feedback is essential in helping us improve our service. Thank you for reaching out.
Best regards,
Charlotte
Hello Ikeano Williams,
We're thrilled to hear that you've had a positive experience with our services, especially as a returning customer! It's great to know that we've been able to meet your unlocking needs effectively. Remember, if you have any further questions or need assistance in the future, our team is here for you.
Thank you for choosing us for your iPhone 12 Pro Max unlocking needs and for taking the time to share your feedback. Should you need any more assistance, please don't hesitate to reach out.
Warm regards,
Charlotte
Hello MOR MBODJI,
Thank you so much for taking the time to leave a review. We're thrilled to hear that you are ultimately happy with the service and that we could unlock your iPhone 14 Pro Max within the promised time frame. We strive to deliver according to the expectations of our customers, and it's always rewarding to know when we've succeeded.
If you have any further needs or questions, please don't hesitate to reach out. Enjoy the freedom with your unlocked device!
Warm regards,
Charlotte
“Excelente, sinceramente después de cambiarme a Telcel ha sido la mejor decisión de mi vida, ya que es de mayor facilidad comunicarme con mis familiares y amigos. Sin duda alguna Telecel es la mejor compañía
IMEI:
35 577253 629084 9”
Hola María, Nos alegra saber que tu cambio a Telcel ha sido una experiencia positiva y que ha facilitado la comunicación con tus seres queridos. Siempre es fantástico recibir comentarios como este, ya que confirma que estamos en el camino correcto para brindar servicios valiosos a nuestros clientes. Si necesita más ayuda o tiene alguna pregunta sobre los servicios que brindamos, no dude en comunicarse. Mis mejores deseos, Carlota.
Hello Lui Kin,
We're thrilled to hear that your iPhone 12 Mini was unlocked swiftly in just 20 minutes! It's great to know you're satisfied with the service provided. If you have any further questions or need assistance with your device, please don't hesitate to reach out. Enjoy your newly unlocked phone, and thank you for choosing our services!
Best regards,
Charlotte
Hi — thanks so much for the lovely review! I’m glad your iPhone 12 Pro Max (order Apr 12, 2024) is showing "Unlock Complete" and you could do it from home. We’ve recorded your payments of £11.99 (Eligibility Check) and £26 (Standard Unlock).
If you need the final step, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else comes up, reply here and I’ll help right away. — Charlotte
“I'm not happy with the service I received I ended up unlocking the phone with my carrier and my money was waisted with this service and the worst thing they didn't want to refund me because the service wasn't carried out as advertised.
I'm really not happy to be robbed like this.”
Hello there,
I'm deeply sorry to hear that you're not satisfied with our service. We aim to provide a successful unlocking solution and it's disheartening when we hear our customers feel otherwise. I'd like to better understand your concern so I can assist you further.
Our refund policy covers scenarios where the unlocking code does not work or specific service failures, and it sounds like there might have been a misunderstanding about the conditions for a refund. However, unlocking with your carrier does not qualify for a refund as per our terms, particularly if our service was provided as advertised.
That being said, we value your experience and want to ensure your concerns are addressed appropriately. Could you please provide the order number or IMEI so we can review your case specifically? Without this information, it's challenging to provide a precise resolution.
Please reach out to our Live Support through your tracking page for immediate assistance. They will be able to look into this for you and ensure all your concerns are taken care of in accordance with our policies and your experience with us.
Thank you for reaching out, and I look forward to resolving this for you.
Best,
Charlotte
“I was skeptical for sure I've been robbed in the past so naturally I had my doubts. But ya'll are the truth I would recommend this to anyone needing their phone [Freedom]”
Hello there,
Thank you so much for taking the time to share your experience! We're absolutely thrilled to hear that you've had a positive outcome with our service, and we're grateful that you'd recommend us to others seeking phone freedom. If there's anything else we can assist you with, or if you have any more friends in need of unlocking their devices, just let us know - we're here to help!
Warm regards,
Charlotte
Thank you for sharing your positive experience! We're thrilled to hear that your phone was unlocked swiftly and that you found our pricing satisfactory. Should you need any further assistance or decide to unlock another device in the future, please don't hesitate to reach out to us. We're here to help! Enjoy your newly unlocked phone and the freedom it brings.
“Great service. Took no time at all. while in the Caribbean needed an e-sim and phone to be unlocked.
Simple instructions on what you need to do.
I would highly recommend.”
Thank you so much for your glowing review! We're thrilled to hear that our service met your needs efficiently and that our instructions were clear and easy to follow. It's wonderful that our unlocking service helped you while traveling in the Caribbean. We greatly appreciate your recommendation and look forward to assisting you again in the future. Safe travels!
Hello and thank you for taking the time to leave your thoughts. We always strive to provide valuable service that balances quality and cost. Our unlocking procedures are thorough and involve several steps to ensure the compatibility and successful unlocking of your device. We appreciate your understanding that this level of service comes with costs that reflect the attention and expertise we bring to the process. If you’re currently waiting on an unlock and have any concerns or questions about the next steps, we encourage you to continue with the process so we can assist you in unlocking your phone's potential. If there's anything specific we can help you with, please let us know!
“The process of unlocking my iPhone 11 Pro Max is great but I didn’t like how they got you to pay two separate prices. The first one was for an eligibility check and the second one was for the actual unlock itself.
The length of time it took to unlock my phone was around a day which was great, it was locked to EE but they managed to unlock it so my O2 SIM card worked with my phone.”
Hello!
Thank you for taking the time to share your thoughts about our unlocking service. We're delighted to hear the unlock for your iPhone 11 Pro Max was successful and that the process was completed swiftly within a day!
Regarding the two separate payments, we truly appreciate the feedback. We want to clarify that the initial payment is for the Eligibility Check, which ensures that your phone can be unlocked and meets the network criteria. The subsequent payment is for the actual Unlocking Service. This two-step process is in place to provide transparency and to avoid any unnecessary charges should your phone not meet the unlocking criteria. Rest assured, all costs are outlined on the checkout page before any purchase is made, as per our terms and conditions.
We hope you're now enjoying your unlocked iPhone with your O2 SIM card, and we're here to assist you with any further questions or services you might need in the future!
“Prompt and professional service with excellent communication from customer service through every step of the unlock process.
I would recommend Direct Unlocks for all your unlocking services.”
Thank you so much for your kind words and positive review! We're thrilled to hear that you're satisfied with our service and communication throughout the unlocking process. Your recommendation means a lot to us, and we look forward to helping you with any future unlocking needs. If you have any friends or family who could benefit from our services, please don't hesitate to spread the word. Thanks again for choosing Direct Unlocks!
Thank you for your positive feedback! We're thrilled to hear that you had a swift and hassle-free experience with our service. If you ever need assistance again or have any friends or family who could benefit from our service, we'd be delighted to help. Remember, we're here to support you with any unlocking needs. Have a fantastic day!
“The service was very quick and easy to use. My phone was unlocked almost instantly and was expecting some time before I could use it again.
I’d definitely recommend using this service, and cost was a fraction of what I initially expected. 5 stars all the”
Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that your unlocking experience was quick and seamless. It's fantastic that we were able to exceed your expectations in both service speed and cost. Your recommendation means a lot to us. If you or anyone you know needs assistance in the future, we're here to help. Enjoy your newly unlocked phone!
