Hello Ziad Altiti,
Thank you for your positive feedback! We're thrilled to hear you had a very good experience with our service and that everything was just as described. If you ever need to unlock another phone or if you have any questions in the future, don't hesitate to reach out to us. Wishing you all the best with your unlocked iPhone 14 Pro Max!
Best regards,
Charlotte
Posted 2 years ago
Hello Ziad Altiti,
Thank you for your positive feedback! We're thrilled to hear you had a very good experience with our service and that everything was just as described. If you ever need to unlock another phone or if you have any questions in the future, don't hesitate to reach out to us. Wishing you all the best with your unlocked iPhone 14 Pro Max!
Best regards,
Charlotte
“Direct Unlocks offers a convenient and efficient service for unlocking mobile devices. With their easy-to-use platform, quick turnaround times, and reliable customer support, they provide a hassle-free solution for unlocking smartphones. Whether you're a consumer looking to switch carriers or a business seeking to unlock devices in bulk, Direct Unlocks delivers a seamless experience.”
Hello Dorian Brown,
Thank you for leaving us a review. We're thrilled to hear that your iPhone 14 from AT&T USA has been successfully unlocked! We understand that the process involves multiple steps, including an eligibility check and the unlocking payment, all of which you've completed.
As your order status now reflects "Unlock Complete," you should be able to enjoy the full benefits of your device across different networks. Should you need any further assistance or clarification, please don't hesitate to reach out. We're here to ensure you have a positive experience with your unlocked phone.
Kind regards,
Charlotte
Posted 2 years ago
Hello Dorian Brown,
Thank you for leaving us a review. We're thrilled to hear that your iPhone 14 from AT&T USA has been successfully unlocked! We understand that the process involves multiple steps, including an eligibility check and the unlocking payment, all of which you've completed.
As your order status now reflects "Unlock Complete," you should be able to enjoy the full benefits of your device across different networks. Should you need any further assistance or clarification, please don't hesitate to reach out. We're here to ensure you have a positive experience with your unlocked phone.
Kind regards,
Charlotte
“The only reason I didn't give 5 star is because it takes a bit longer to unlock the phone beside that the person who helped me was really nice guy. one thing i want to add if you guys can make time ajustment to communicate with the agent it'll be much easier to make the unlock faster.”
Hello Yeneneh,
Thank you so much for your feedback and for the 4-star rating! We're thrilled to hear that our agent provided you with friendly and helpful service. We understand your concern about the time it took to unlock your Galaxy A03s and appreciate your suggestion regarding communication timings.
Please be assured that our team is continuously working on optimizing our processes to ensure faster service without compromising the quality and accuracy of the unlock. It’s feedback like yours that helps us improve.
Your Galaxy A03s should now be fully unlocked and we hope this brings great value to you. If there’s anything more we can assist you with or if you have additional queries, please don't hesitate to reach out.
Enjoy your newly unlocked phone, and thank you for choosing our service!
Warm regards,
Charlotte
Posted 2 years ago
Hello Yeneneh,
Thank you so much for your feedback and for the 4-star rating! We're thrilled to hear that our agent provided you with friendly and helpful service. We understand your concern about the time it took to unlock your Galaxy A03s and appreciate your suggestion regarding communication timings.
Please be assured that our team is continuously working on optimizing our processes to ensure faster service without compromising the quality and accuracy of the unlock. It’s feedback like yours that helps us improve.
Your Galaxy A03s should now be fully unlocked and we hope this brings great value to you. If there’s anything more we can assist you with or if you have additional queries, please don't hesitate to reach out.
Enjoy your newly unlocked phone, and thank you for choosing our service!
Warm regards,
Charlotte
“I will never use them and don't recommend them at all. After I paid three times and communicated with on numerous occasions that the codes they gave me didn't work and guess what they asked for more money to send more codes.i then just went to a local mobile shop who supplied me two codes that unlocked my phone straight away.the last two codes directunlocks supplied o e was tge same as in the local mobile shop the second was different ,so I paid direct unlocks £11.99 then £26.99 then they asked for a further £20 and still my phone was not unlocked .I got fed up with them and their dishonest behaviour.
Go to your local shop to do it I say.”
Hello Nouri Omran,
Firstly, I would like to apologize for any inconvenience you've experienced. I understand it can be quite frustrating when things don't go as smoothly as expected. Thank you for providing detailed feedback.
I see that you’ve completed the Eligibility Check and made two payments for the Standard Unlock on your Samsung S8+ from Vodafone UK. Our records show that the latest status is "Reported as Not Unlocked, waiting customer feedback". We would appreciate the opportunity to troubleshoot the issues you've encountered with the unlocking codes.
It’s important to us that you have a positive experience, and we’d like to offer our assistance to resolve this matter. Since your phone didn't ask for an unlocking code initially, it indicates that a Remote USB unlock may be necessary, which is an additional service tailored for these kinds of situations.
I understand your hesitation, but rest assured, the costs you've incurred were for distinct steps in the unlocking process, and our policy outlines that the Eligibility Check and the initial codes are necessary parts of the service. If, however, the unlock remains unsuccessful after appropriate troubleshooting, our Refund Policy covers a variety of scenarios where a refund is applicable.
I encourage you to get back to us with your feedback so we can ensure your issue is resolved promptly. We value your business and are keen on turning your experience around.
Warm regards,
Charlotte
“La comunicación es pésima, nunca responden preguntas sobre los procesos, mi desbloqueo tardó mas de dos meses, realicé cinco preguntas sobre el proceso y a la fecha ninguna fué respondida.
The communication is terrible, they never answer questions about the processes, my unblocking took more than two months, I asked five questions about the process and to date none have been answered.”
Hola Juan Fernando Rueda Acevedo, Lamento mucho tu experiencia con la comunicación y la duración del proceso. Es muy importante para nosotros que nuestros clientes se mantengan informados y se sientan apoyados durante todo el proceso de desbloqueo. Me encantaría ayudarle con cualquier pregunta o inquietud que tenga sobre el proceso por el que pasó. Veo que tu iPhone 13 Pro Max de T-Mobile USA se ha desbloqueado exitosamente, ¡lo cual es una gran noticia! Si alguna parte del proceso no quedó clara, estoy aquí para ayudar a aclararla ahora. Si bien no puedo cambiar el pasado, me comprometo a garantizar que usted se sienta más informado y satisfecho en el futuro. Si hay aspectos específicos del proceso o servicio sobre los que le gustaría obtener más información, hágamelo saber y los abordaré de inmediato. Nuestro objetivo es transformar su experiencia en una positiva. Esperamos poder ayudarle más. Saludos cordiales, Carlota
Hello Jasmine,
Thank you for taking the time to leave a review! I'm delighted to hear that our services were able to meet your last-minute unlocking needs and that you found value in what we offer. We're always aiming to be flexible and accommodating, so it's great to know that we could work with you to fit your personal needs and budget.
If you have any more questions or if there's anything else we can assist you with, please do not hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Best regards,
Charlotte
Posted 2 years ago
Hello Jasmine,
Thank you for taking the time to leave a review! I'm delighted to hear that our services were able to meet your last-minute unlocking needs and that you found value in what we offer. We're always aiming to be flexible and accommodating, so it's great to know that we could work with you to fit your personal needs and budget.
If you have any more questions or if there's anything else we can assist you with, please do not hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Best regards,
Charlotte
Hello Richard,
Thank you for taking the time to leave us a review. I'm delighted to hear that you are satisfied with our service in unlocking your iPhone 11 Pro Max. It's great to know that we could assist you successfully. If you need any further help or have any questions in the future, please don't hesitate to reach out to us. Enjoy your newly unlocked device!
Warm regards,
Charlotte
Posted 2 years ago
Hello Richard,
Thank you for taking the time to leave us a review. I'm delighted to hear that you are satisfied with our service in unlocking your iPhone 11 Pro Max. It's great to know that we could assist you successfully. If you need any further help or have any questions in the future, please don't hesitate to reach out to us. Enjoy your newly unlocked device!
Warm regards,
Charlotte
Hello Chance,
Thank you for taking the time to leave us a positive review. We're thrilled to hear you found our service reliable and trustworthy! Rest assured that we're always here to assist with any of your unlocking needs. If you have any more questions or require further assistance, please don't hesitate to reach out.
Warm regards,
Charlotte
Hello Larry,
Thank you so much for taking the time to leave us a review! We're delighted to hear that you've had a great experience with our services and that you've used us multiple times without any issues. Your high recommendation truly means a lot to us.
If you ever need assistance in the future, please don't hesitate to reach out. We're here to ensure that your experience remains smooth and hassle-free every time.
Warm regards,
Charlotte
Posted 2 years ago
Hello Larry,
Thank you so much for taking the time to leave us a review! We're delighted to hear that you've had a great experience with our services and that you've used us multiple times without any issues. Your high recommendation truly means a lot to us.
If you ever need assistance in the future, please don't hesitate to reach out. We're here to ensure that your experience remains smooth and hassle-free every time.
Warm regards,
Charlotte
Hello Sarah,
I'm truly sorry to hear about the inconvenience you've experienced. I understand that you've been waiting for a resolution regarding the unlock of your iPhone 14 from Verizon USA and the refund process. I would like to ensure you that your concerns are important to us, and I'm here to assist you in getting this matter resolved promptly.
Since your order status shows "Unlock Complete", it appears that the service has been fulfilled. However, if you believe that there has been an error or misunderstanding, I'm certainly here to help clarify and address any issues.
I do want to note that, as per our terms and conditions, the Eligibility Check cost is non-refundable once performed, but in cases where our unlock attempt is unsuccessful, we offer a credit note, or in certain situations, a card refund (sections 7.2 and 7.9 of the Terms and Conditions).
Your feedback is highly valuable to us, and I apologize if our communication has not been up to standard. Please respond with the details of the issue you faced after the unlock status was complete, and I'll ensure we look into this as a priority. We strive to rectify any problems and improve our customer satisfaction.
Thank you for reaching out, and I'm looking forward to your reply so we can get this sorted for you.
Best regards,
Charlotte
“They were so helpful! I was literally able to unlock my phone in under an hour. Very few things that you need to do in order to get it unlocked so it was perfect. Better than standing in line in a shop.”
Hello Tirivashe Muza,
We're absolutely thrilled to hear about your positive experience with unlocking your iPhone 6 Plus! It's fantastic that you found the process convenient and efficient. We strive to make the unlocking service as smooth and hassle-free as possible, so it's great to know we hit the mark for you.
Should you need any further assistance or decide to unlock another phone in the future, remember that we're here to help!
Enjoy your newly unlocked device, and thank you for choosing Expressunlocks!
Best regards,
Charlotte
Posted 2 years ago
Hello Tirivashe Muza,
We're absolutely thrilled to hear about your positive experience with unlocking your iPhone 6 Plus! It's fantastic that you found the process convenient and efficient. We strive to make the unlocking service as smooth and hassle-free as possible, so it's great to know we hit the mark for you.
Should you need any further assistance or decide to unlock another phone in the future, remember that we're here to help!
Enjoy your newly unlocked device, and thank you for choosing Expressunlocks!
Best regards,
Charlotte
Hello! We're thrilled to hear that you consider us the best in the market and appreciate your vote of confidence as the number one choice. It's customers like you that inspire us to maintain our high standards and continually improve our services. If there's anything more we can do for your iPhone 14 Pro Max unlocking needs, or if you have any additional feedback, we're here for you. Thanks for choosing our service!
Posted 2 years ago
Hello! We're thrilled to hear that you consider us the best in the market and appreciate your vote of confidence as the number one choice. It's customers like you that inspire us to maintain our high standards and continually improve our services. If there's anything more we can do for your iPhone 14 Pro Max unlocking needs, or if you have any additional feedback, we're here for you. Thanks for choosing our service!
“my thoughts on Direct Unlocks
Start with the thing everyone wants to know most, price. the price was reasonable, the only part of the price i wasnt happy with was the pay this part now and then a second fee comes up after the chacks have been done, i understand its easier to work this way so if its not unlockable theres no refund but feels like a hidden fee, please include all pricing on the website. the price is still a good price.
Timing. the checks took longer than expected but after the checks where done and i payed the unlock fee the phone was unlocked and fully functional quickly. no complaint about the timing.
Customer service. i had to email about a query and the responce was with me with in the hour, this was a proper responce and not a automated responce so relitivly happy with the customer service
Would i use again. Yes it does everything written on the box, unlocked the phone at a reasonable price, i dont need anything more than that and im happy with the speed and price”
Hello Peter,
Thank you for taking the time to share your thoughts about your experience with Direct Unlocks.
I'm pleased to hear you found the final price to be reasonable and that you experienced prompt customer service. We always aim for efficiency and transparency in our services.
Regarding the pricing structure, I understand your concerns. To clarify, the initial fee covers the Eligibility Check to ensure we can unlock your phone, and the subsequent fee is for the actual Unlocking Service. We make this clear on the checkout page before any purchase is made, to keep our customers fully informed about the two-step process which includes both the Eligibility Check and the Unlocking Payment.
We're glad to hear the unlocking and functionality of your phone met your expectations and that you would consider using our services again. It's our goal to provide a service that is both clear and effective, and we appreciate your feedback as an opportunity to continually improve.
Should you have any more queries or if there's anything else we can do to assist you in the future, please don't hesitate to contact us.
Kind regards,
Charlotte
Hello Clare,
Thank you for taking the time to share your positive experience with MobileUnlocks! We're thrilled to hear that you found the unlocking process quick and straightforward. It's great to know you're satisfied with our service and that you'd consider us again for future unlocks. Should you need any further assistance or decide to unlock another phone, we're here to help!
Warm regards,
Charlotte
Posted 2 years ago
Hello Clare,
Thank you for taking the time to share your positive experience with MobileUnlocks! We're thrilled to hear that you found the unlocking process quick and straightforward. It's great to know you're satisfied with our service and that you'd consider us again for future unlocks. Should you need any further assistance or decide to unlock another phone, we're here to help!
Warm regards,
Charlotte
Hello Marc Travers,
Thank you for your review! We're thrilled to hear that you found our service fast and user-friendly. We always strive to provide a smooth experience for our customers. If you have any further comments or need assistance with your unlocked Galaxy S22 Ultra 5G, please don't hesitate to reach out.
Best regards,
Charlotte
Direct Unlocks Customer Support
Posted 2 years ago
Hello Marc Travers,
Thank you for your review! We're thrilled to hear that you found our service fast and user-friendly. We always strive to provide a smooth experience for our customers. If you have any further comments or need assistance with your unlocked Galaxy S22 Ultra 5G, please don't hesitate to reach out.
Best regards,
Charlotte
Direct Unlocks Customer Support
Hello Vinicius Miranda,
We're absolutely thrilled to hear that your unlock was successful! If you have any further needs or questions regarding your Galaxy A13 5G, please don't hesitate to reach out. Enjoy the freedom to use your phone on any network!
Best regards,
Charlotte
Posted 2 years ago
Olá Vinicius Miranda, Ficamos absolutamente emocionados em saber que seu desbloqueio foi realizado com sucesso! Se você tiver mais necessidades ou dúvidas sobre o seu Galaxy A13 5G, não hesite em entrar em contato. Aproveite a liberdade de usar seu telefone em qualquer rede! Atenciosamente, Carlota
Hello Aziz Issaka,
Thank you for reaching out to us! I see that your order to unlock your Galaxy S22 Ultra 5G from AT&T USA has been completed successfully. Since your order status is "Unlock Complete", you should be all set to enjoy your device on the network of your choice.
If you encountered any issues where your phone didn't ask for an unlocking code, that would have been the correct time to move forward with a Remote USB Unlock, which it appears you have already completed.
We appreciate that you've chosen our services for your unlocking needs, and rest assured, we've outlined all costs at checkout before purchase, where you initially paid $14.99 for an Eligibility Check, followed by $83.00 for the Standard Unlock, and $238.99 for the Remote USB Unlock because your phone required this additional step.
We hope everything is working great for you now with your unlocked phone. If there are any further questions or if you need assistance with your phone's new settings, please don't hesitate to contact us. Our goal is to ensure you have a positive experience using your device on the network you prefer.
Best regards,
Charlotte
Posted 2 years ago
Bonjour Aziz, Merci d'avoir contacté et d'avoir choisi nos services pour déverrouiller votre Galaxy S22 Ultra 5G. Nous sommes heureux de voir que votre statut de déverrouillage est terminé. Si vous rencontrez des problèmes ou avez des inquiétudes, n'oubliez pas que votre satisfaction est notre priorité. Votre téléphone ne demandant pas de code de déverrouillage, il a fallu procéder au Remote USB Unlock, qui est un service spécialisé pour certains appareils, dont Samsung. Vous avez effectué les paiements nécessaires pour chaque étape : - 14,99 $ pour le contrôle d'éligibilité - 83,00 $ pour le déverrouillage standard - 238,99 $ pour le déverrouillage USB à distance Comme indiqué sur notre site Web, ces étapes garantissent un processus approfondi de déverrouillage de votre appareil. Nous sommes là pour vous aider à terminer le processus de déverrouillage ou à répondre à toute autre préoccupation que vous pourriez avoir. Si vous avez besoin d'aide pour quelque chose de spécifique concernant votre Galaxy S22 Ultra 5G déverrouillé, n'hésitez pas à nous contacter. Nous sommes là pour garantir que vous puissiez profiter de tous les avantages d'un appareil déverrouillé ! Cordialement, Charlotte
Thank you so much for your positive feedback! We're thrilled to hear that your iPhone 14 Pro Max is now fully unlocked and that you're satisfied with the speed of our service. We're committed to providing great service, and it's always rewarding to know when we've succeeded. We can't wait to help you again in the future should you need any more of our services. Enjoy your unlocked iPhone!
“Really happy with my choice of Direct unlocks to unlock my iPhone, very detailed in making it easy to understand on the process in which needed to go through to make it quick and easy.
Worked quickly and had my new phone up and running in no time at all
Highly recommended”
Hello Anthony,
We're thrilled to hear about your positive experience with unlocking your iPhone 13! Thank you so much for taking the time to share your feedback and for the high recommendation. It's wonderful to know that you found the process quick and easy to understand.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help make sure your mobile experience is always seamless and satisfactory.
Warm regards,
Charlotte
Hola Fidel, ¡Estamos encantados de saber que tu iPhone 11 se ha desbloqueado exitosamente con nuestro servicio! Siempre es bueno saber que nuestros esfuerzos han dado sus frutos y que ahora puedes disfrutar de todos los beneficios de tu dispositivo. Si necesita más ayuda o tiene alguna pregunta adicional, no dude en comunicarse. ¡Estamos aquí para ayudar! ¡Disfruta de tu nueva libertad con tu iPhone desbloqueado! Saludos cordiales, Carlota
