Hi Jason,
Thank you for taking the time to leave a review. We're pleased to hear that you find our iPhone unlocking service trustworthy. We understand concerns about cost and want to assure you that our prices reflect the quality and reliability of our service, including the eligibility check and the actual unlocking process.
Remember, unlocking your iPhone 6 Plus from Softbank Japan is an investment in your device's versatility, allowing you to switch carriers and potentially save on future network costs.
If there's anything more we can do to assist you or improve your experience, please let us know. We value your business and are here to help.
Best regards,
Charlotte
Hello G Volo,
Thank you for taking the time to leave your feedback. We're delighted to hear that you find our service useful and reliable. If there's anything more we can do to assist you or enhance your experience, please don't hesitate to reach out.
Best regards,
Charlotte
Hello Nicholas,
Thank you for taking the time to share your experience with us. I'm delighted to hear that while the unlocking process took a bit longer than expected, you still had a good overall experience. Delays can sometimes occur due to the variable nature of the unlocking process as outlined in our terms, but we aim to keep you informed every step of the way.
We appreciate your patience and are glad to have assisted you in unlocking your iPhone 11 from Verizon USA. Should you require any further assistance or have any questions, please don't hesitate to reach out. We're here to help ensure that your device works seamlessly with the network of your choice.
Warm regards,
Charlotte
Dear C A Smith,
Thank you for sharing your feedback. We are glad to hear that your unlock is complete! We understand there can be concerns about additional fees, but I'd like to reassure you that all costs are outlined clearly at the checkout stage.
Since your iPhone 7 from EE UK is now unlocked, you're free to enjoy the benefits of using any network. We strive for transparency and customer satisfaction, so all service details, including the Eligibility Check and the Standard Unlock payments which you've completed, are always disclosed upfront.
Should you have any more queries or require further assistance, don't hesitate to get in touch. We're here to ensure you have a positive experience with your unlocked device!
Warm regards,
Charlotte
Hi Ann Mongans,
Thank you for your feedback on our service. I'm glad to hear that you found our service good. I understand your concern about the cost, and I appreciate you bringing this up.
Just to clarify, the initial payment you made was for the Eligibility Check (£17.99) to ensure that your Samsung S8+ could be unlocked. After that, the Standard Unlocking payment (£19.40) was indeed for the actual unlocking service. This two-step process is a part of our unlocking procedure, as clearly outlined on our website before finalizing the purchase.
Since your order status is "Unlock Complete," it looks like your device should now be unlocked. If, however, your phone isn’t asking for an unlocking code or if the provided codes aren’t working, we may need to perform a Remote USB Unlock. We're here to assist you through this process to make sure you have a functional unlocked phone.
We strive for your complete satisfaction and would love the opportunity to make things right. If you need further assistance or if there's anything specific you're unhappy with, please let us know, and we will do our best to help.
Best regards,
Charlotte
“Was told one price then had to pay other price aswell which together came to around £40...but the code work the phone is unlocked so all good in the end ...code was sent within 24 hours”
Hello Robert,
We're pleased to hear that your Samsung Galaxy S7 was successfully unlocked and the code was delivered promptly within 24 hours. We understand the initial surprise regarding the two separate payments. As outlined on our checkout page, the Eligibility Check and the Unlocking Payment are indeed separate costs required for our comprehensive unlocking process. We appreciate your understanding, and if you require any further assistance or clarification, please don't hesitate to reach out. Enjoy your newly unlocked phone!
Warm regards,
Charlotte
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