Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,638 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

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“Great service, delivered on time.”

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Posted 2 years ago

“Good to do business with”

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Posted 2 years ago

“The order was swiftly dispatched and arrived securely strapped to a pallet. One of the vermiculite panels inside the stove was damaged. The team at Direct stoves quickly got onto the manufacturer and a replacement was sent directly to my address. I also found the stove cheaper online and they gave me a refund for the difference.”

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Posted 2 years ago

Hi John, Thank you for your feedback. We were sorry to hear that there was a problem with the order upon delivery. Thankfully, we have very few issues in terms of shipping through our delivery partners, but it's great to hear that our team were able to sort out a replacement as quickly as we've come to expect. If we can help further with any current of future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great thanks”

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Posted 2 years ago

“Very pleased with service. Arrived very quickly. Also I had asked for a price match on 21st February. Had email to say this has been done. Although still awaiting refund. I know this takes a while to process. I'm extremely please with my fire. Many thanks.”

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Posted 2 years ago

Hi Carol, Thanks for your review. We're very pleased to hear that you're happy with the service provided and that the delivery arrived quickly. We can see that our sales team had agreed to process a small discount against your order as a gesture of goodwill, and that this was issued on the 21st February. Refund times from there are ultimately dependent upon the account provider (i.e. the issuing bank) and so beyond our control. This said, we would of course be happy for you to get in touch if we can offer any further advice. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“We were very pleased with our multi fuel burner. The quality is excellent and the delivery was exactly as you said it would be. We haven't tested it yet as the fitter can't do it until May. If you want to get back in touch when it's up and running we would be very happy to review it again, but we're sure by the standard of the build and having had wood burners in the past, that it will be good.”

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Posted 2 years ago

“Very quick to replace a faulty stove. Pleased with stove, which was just as expected.”

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Posted 2 years ago

“Top company I have bought many stoves on trade”

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Posted 2 years ago

“Always friendly and helpful, delivery always quick and arrives when stated”

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Posted 2 years ago

“great service and prompt delivery”

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Posted 2 years ago

“ordered on one day it arrived within two days and was put in place in our boiler within half an hour of its arrival very very good service and a very polite staff member on the phone”

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Posted 2 years ago

“The whole process was vey slick and the fire looks amazing, so realistic”

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Posted 2 years ago

“I have bought a log burner and flue from stoves direct. They are very helpful and their prices are competitive. I would highly recommend them.”

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Posted 2 years ago

“Everyone we spoke to were very pleasant and efficient Stove in good order”

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Posted 2 years ago

“The logs arrived on time as arranged. I have been using them for over a week now and they are excellent. Light well, burn well and produce plenty of heat. First time using pine but as these are properly dried they burn really well.”

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Posted 2 years ago

“So easy, delivered as agreed. Now fitted and working. It looks good and produces the heat as expected.”

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Posted 2 years ago

“Purchase portland 5kw multi fuel stove. Called to discuss flue parts jack helped me with all my questions sorted quote quickly. Stove came on time looks great. Very happy will use stoves direct again.”

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Posted 2 years ago

Hi Gary, Thanks again for your order, and for leaving such a positive review. It's great to hear that our sales team was helpful and that you're happy with the stove received. We're always pleased to offer assistance in putting together a quotation, or in answering queries regarding stoves and flues. It's also great to hear that you plan to order with Direct Stoves again in future. Please do let us know if there's anything else with which we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I ordered a Charnwood Aire 7 stove and it arrived 2 days later - service was second to none as the staff were helpful and interested. Was really lucky with the best price and stock availability so we are just waiting on the builder to build the fireplace and the installer to fit so can't comment on the stoves' performance (but it looks great in the box!) although I understand it is a very good stove.”

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Posted 2 years ago

Hi, Thanks for taking the time to provide feedback. The Charnwood Aire 7 does indeed come highly recommended thanks to its impressive heat output, high efficiency and build quality. We're also pleased to hear that you found our customer service and delivery times to be very good. If you happen to need anything else for your stove post-installation then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Easy ordering system and efficient delivery too despite being a day late.”

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Posted 2 years ago

“Amazing service and such quick delivery, just what we needed.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,638 reviews