Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,638 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

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“I waited a long time for my stove and understood the reasons for the delay. However, I do feel the company could have kept me informed, even on a monthly basis, for a brief update. I felt I had to chase my order and in the end only found out it was in stock when I contacted you again for information. It makes me wonder how long you had had it in your warehouse. Did my e mail prompt you or were you going to contact me by coincidence that same week? The stove is now fitted and looks beautiful. It has not been lit yet though! A word on your delivery courier. The stove was left by the driver to be brought into the house by my 60 year old partner. A tough ask for him considering the weight, 130 kg! It would have been nice for the driver to offer his help.”

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Posted 2 years ago

“Excellent service, quick delivery.”

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Posted 2 years ago

“Stove lovely. Delivery exactly as stated snd kept informed of delivery times.”

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Posted 2 years ago

“Customer service - great. Product appears great from outside, unfortunately I cannot say anythong about its performance (yet) - I AM ONLY WAITING 4!!! MONTHS NOW FOR A PLUMBER TO CONNECT THE STOVE. I am happy to review once I managed to get the gas stove connected”

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Posted 2 years ago

“Easy to use web site and the stove was delivered on the day i selected it was well packaged and arrived in pristine condition”

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Posted 2 years ago

“Ordered this and was told it would be a while to arrive, but came within about three days. Lovely fire and really easy to use, thank you!”

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Posted 2 years ago

“What we ordered: 5inch square cowl, what we got: 6inch round cowl. Quick response to deliver original order BUT I am left with a totally useless (to me) cowl and no offer to collect it.”

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Posted 2 years ago

“I ordered and paid for a Burley stove on the 23rd of December 22. I am not best pleased that I paid for stove a month ago and I have no idea when I will receive it. Customer service very very poor. C.A.”

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Posted 2 years ago

Hi Chris We sent you an e-mail on the 10th Jan advising you on the lead time of the stove. I will ask the dispatch team to chase Burley for a further update for you. Many Thanks

Posted 2 years ago

“Fantastic service ordered on line, red brick fire chamber selected my delivery date and it was delivered on that date, absolutely no issues product was as described very pleased, also ordered oak fireplace beam at same time, it was on a 7-10 day lead time arrived spot on time again very pleased with the ease of ordering and the on time no issues delivery”

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Posted 2 years ago

“Very pleased, from purchase to installation”

Direct Stoves 5 star review on 24th January 2023

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Posted 2 years ago

“Very helpful staff great advice on new stove survey and fitting went well very lpleadrf with product”

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Posted 2 years ago

“Amazing service from point of ordering to delivery.”

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Posted 2 years ago

“Very satisfied with service and product.thank you.”

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Posted 2 years ago

“Excellent service Excellent delivery time Excellent fire. Love it”

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Posted 2 years ago

“Direct stoves amazing service delivered within three days , beautiful stove arrived in perfect condition. Looks absolutely stunning thank you”

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Posted 2 years ago

“Great customer service, delivered on time! Great service and communication from delivery company. Would recommend! Great unit, looking forward to having it installed and basking in warmth.”

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Posted 2 years ago

“Great service all round from Direct stoves. Lovely stove, delivered when requested by helpful delivery many Would definitely recommend to others.”

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Posted 2 years ago

“Ordered a new stove in October got told it wouldn’t be delivered until march so was told if we paid another £400 extra we could have this particular stove delivered straight away so we did the stove arrived ok but no gloss enamel flu so we were sold an incomplete stove and we are still waiting for the company to get the flu pipe I sent them an email without reply my wife rang them twice but they blamed the supplier and didn’t know when they could get the flu pipe so we are in limbo not very happy with the service”

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Posted 2 years ago

“Very pleased with the stove ,excellent customer service delivered when they said it would, the delivery driver was very helpful highly recommended very pleased”

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Posted 2 years ago

“The positives are that the stove I ordered (Loughrigg) seems to be pretty good quality for the price and the packing of it was very secure, meaning it finally arrived in top condition. The main issue was with the delivery. The courier called the day it was meant to be here to stress that it wasn't Direct Stoves' fault but they didn't load it on a truck, so it was still in a depot in the North West. They tried to make delivery a fortnight later, which I couldn't accept as I'd be on holiday. So they arranged for it to be on the morning of the day I was leaving for the airport - the short version of the story is that in the end I was waiting on the driveway with the kids and car packed, waiting for them to show up 5h later than they promised, which was already 10 days later than expected). It was literally dumped in the garage and then we left for our holiday more In short, the product is OK, but the delivery experience was terrible.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,638 reviews