Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Very good. Very happy with this fire. Highly recommended . Thank you”

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Posted 2 years ago

Hi Helen, Thanks very much for your review. It's great to see that this stove is up and running and that you're very happy with it. Your recommendation means a lot to us. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I have a Victorian semi and the guts has been ripped out of it, my mission, to try and restore some character back into the place. I had bookmarked this stove for a number of weeks until I was in a position to purchase. It had a bit of money off and I also did a search for any more money off which I did find (it all helps). The stove arrived and was exceptionally well wrapped/boxed/palleted. The delivery driver was polite and courteous. We unpacked it, eager to just look at it and popped it in situ until it's installation today. It's in! I looks great! I am sure this will be great for the colder months. I have been collecting windfall for next year to season and cannot wait to get some logs after i've cured it. It can rain and be cold as much as likes now. I would definitely use DS again.”

Direct Stoves 5 star review on 21st September 2023

Helpful Report

Posted 2 years ago

Hi Paula, Thank you for your review. It's fantastic to see the new stove in situ and we really appreciate the positive feedback. As you mention, it's a good time of year to start thinking about a new stove and our free one-man mainland UK delivery service is designed to get this to you as quickly and conveniently as possible. If you happen to need further assistance with any current or future orders, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I did have to make afew phone calls to chase up a delivery date for my order, as i was worried incase the stove didnt arrive on time but it did, with no issues at all. Many Thanks, Direct Stoves..”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review. It's great to hear that there were no problems with delivery and that our Direct Stoves dispatch team were able to give advice. If you happen to need any further assistance, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very solidly built fire. Could do with something to stop rain coming down chimney. Otherwise, very happy with service and product but have only used it once so far.”

Helpful Report

Posted 2 years ago

Hi, Thanks very much for your review. It's good to hear that you've been impressed with the stove received. While not all of our garden stoves are supplied with a rain cap or cowl, our sales team should be able to provide further advice in this regard should you contact us at your early convenience. Otherwise, let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent product & service Fire place looks fantastic”

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Posted 2 years ago

“I have nothing negative to say about Direct Stoves, my experience was great from start to finish. I ordered an Esse one wood burner at the cheapest price I could find online. For a small amount extra I added an enamel flu pipe, carbon monoxide detector and a register plate. It arrived in perfect condition and carefully packaged within the specified time. Pallet line delivered and kept me updated throughout. I even chose interest free credit for 12 months and was accepted within less than a minute. This company has their service spot on. Highly recommended thank you.”

Helpful Report

Posted 2 years ago

Hi, Thanks very much for your kind review. It's great to hear that you've been so impressed with the Esse One wood burner, as well as the customer service received from Direct Stoves. As you mention, the Esse One is a very popular model and we take pride in offering a competitive price and V12 finance for customers who might find these helpful. If we can offer any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Burner was at the best price online, super fast delivery and all packaged very well. Very happy!”

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Posted 2 years ago

“We are delighted with the service from order , delivery and quality of the Axon Chadwick , having searched and researched we were pleased to find this attractive model which gives a good window size and a contemporary design. The delivery man was lovely and really helpful , over and above our expectations”

Direct Stoves 5 star review on 19th September 2023

Helpful Report

Posted 2 years ago

Hi Lynne, Thanks very much for your review. It's great to hear that you've found Direct Stoves' customer service to have been delightful, as well as the delivery. As you mention, the Axon Chadwick is a very attractive and effective model which has proven to be very popular with customers. We really appreciate your having taken the time to upload a photo showing this off. If we can offer any further advice or assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Staff on the phone were very helpful in answering questions and delivery was quick. Haven’t yet had it fitted so comment on the fire itself yet.”

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Posted 2 years ago

“Fantastic stove, great quality & looks really good & gives off plenty of heat. Service from Direct Stoves was excellent with estimated 2-hour delivery slot given on day of delivery with regular updates.”

Direct Stoves 5 star review on 18th September 2023

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Posted 2 years ago

Hi Kate, Thanks for your review. It's good to hear that you've been so impressed by the stove received and we really appreciate your having taken the time to upload a photo of this in situ. If we can offer any further advice or assistance, please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I have not fitted the log burner as of yet and being installed on the 9th and 19th of October but happy with how it looks”

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Posted 2 years ago

“Good service and quick delivery”

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Posted 2 years ago

“Very competitive pricing and availability. Only issue was no tracking info for delivery. Spoke with customer service who also had difficulty in understanding why.”

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Posted 2 years ago

Hi Darren, Thanks for your review. It's good to hear that you were impressed with our stock and pricing. Our shipping partners are usually very good at keeping customers informed. That said, and as you mention, our customer service and dispatch teams are always happy to help where further advice might be needed regarding delivery. Thanks again for your order. Let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great price, service and delivered on time. Can’t ask for more. And would definitely recommend.”

Direct Stoves 5 star review on 15th September 2023

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Posted 2 years ago

Hi Jordan, Thanks for your review. We really appreciate your comments regarding the order and delivery. It's also great to see the stove up and running. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very straightforward purchasing experience and delivered when they said it would. It hasn't been installed yet, as I can't find anyone to do it but it will be fab when it is in situ.”

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Posted 2 years ago

“Excellent service. Arrived a day early and I was given plenty of warning. The product I purchased is really good quality. Many thanks John”

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Posted 2 years ago

“Delivery took six days. It said 48 hours on the website. I ordered my stove two wks ago and it still doesn't work. The door is faulty. Still waiting for a replacement. The customer service team are very helpful and friendly.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review. We were sorry to hear of the issues experienced with your order, but it's good to hear that the customer service team at Direct Stoves has been as helpful as we've come to expect. Unfortunately, and as you will already be aware, there was an issue with the delivery whereby the courier delivered to one of our other locations in error. As soon as our team was made aware of this, we took steps to get this redelivered as quickly as possible, but we appreciate that this as well as the aforementioned component have meant some inconvenience, for which we apologise. We can see that our customer service team contacted you yesterday to advise that the replacement has been ordered from our supplier. If you have any other queries or need any further information, please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I ordered an Axon Millbeck, but received a Woodford Turing. A phone call established that they were one and the same, branded differently. Delivered on a pallet to the front of the house and as I hadn't paid for a two man delivery had to manoeuvre it into the house. It was very heavy! It looks great, and seems very well made, consistent with the lifetime guarantee. I'm waiting for it to be fitted so can't comment on performance, but I'd be surprised if it doesn't perform as expected.”

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Posted 2 years ago

“took a while to arrive but exelent delivery and supurb stove very pleased”

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Posted 2 years ago

“Can't fault Direct Stoves for service and delivery however the quality of the Carron stove supplied is somewhat disappointing. Water came out of joints on first fire up, colour doest match flue and there is no riddle for the Ash?”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for your review. We appreciate your feedback regarding the stove received, and we're pleased to hear that you've been impressed by the service received from Direct Stoves. The multifuel kit for the Carron stove would typically include a grate, front fire bar and ash pan. We only rarely hear of issues with ash spilling etc. where stoves are overloaded with fuel. This said, if you are still experiencing problems with the stove and if you would like any advice from the customer service and/or technical teams, we'd encourage you to get in touch so that we can advise as needed, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews