Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,768 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“Arrived on date promised and installed easily. Throws out some good heat, although we have hardly used it due to hot weather. Easy to clean and looks great.”

Direct Stoves 5 star review on 25th May 2025

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Posted 8 months ago

“Nice stove reasonable price smooth delivery”

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Posted 9 months ago

“the first time heating up the BBQ the grill warped and bent. Bit dissapointing as spent alot of money on this masonry bqq for this to happen.”

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Posted 9 months ago

Hi Alicia, Thanks for your review. We are sorry to hear of the issue experienced. This is most unusual. For general reference, Buschbeck recommend starting with a small flame as immediate, intense changes in temperature can sometimes cause parts to crack or warp. Where problems are observed with any products received, we would generally suggest notifying our customer service team ASAP so that they can address any concerns as quickly and completely as they can. If you are in need of advice or assistance at this stage, we would suggest emailing some photos and your order details to customerservice@directstoves.com. Our team will then be able to liaise with the supplier on your behalf, Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Packed really well, delivery guy was excellent 👌 loved the fire looks fantastic fitted in”

Direct Stoves 5 star review on 11th May 2025

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Posted 9 months ago

“Fab from ordering to delivery. Stove and 2 kits were purchased, everything was there, no problem with missing parts. Stove is lovely looks great in our lounge. 10 out of 10, definitely recommend Direct Stoves.”

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Posted 9 months ago

“Great Service, delivery and after support - would use again without question.”

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Posted 9 months ago

“Don’t bother!! Purchased an original cover for a Grillstream Smash Grill which is a certain style. Wrong cover received, Direct Stoves organised for DPD to collect- all good at that point however that was as good as it got. There was no notification to say that had received the incorrect cover back despite numerous emails to say DPD had collected it. I then spoke with Direct Stoves who checked their system and stated the correct cover will be sent out and apologies offered. A few days later another email stating their warehouse people had made a mistake and as such they did not have my cover in. There was no indication as to when it would be in and no offer of a refund. I then rang them again and was told I need to email in and request a refund. The order was placed on 13th April 2025 refund finally received 1st May 2025. Not impressed at all at the lack of customer service. Went elsewhere and received the correct cover within 2 days of ordering.”

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Posted 9 months ago

Hi Stephen, Thank you for your review. We are sorry for any disappointment or inconvenience relating to this order. We can see that the incorrect cover had been dispatched and that our team arranged for this to be collected ASAP once notified. Because we did not have physical stock of the correct cover at that time, it will have been necessary to put this on back-order with the supplier. Under the circumstances, we can appreciate your decision to request cancellation and a refund, and we are glad to hear that you were able to source the burner cover in question. If there is anything else that we can do to assist at this stage, please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Easy to order and even delivered on a specified date. Thank you”

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Posted 9 months ago

“Reasonably priced, delivered promptly, products as described. Would recommend.”

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Posted 9 months ago

“I called both direct Stoves and direct fireplaces looking for advice. Both were extremely helpful. I purchased an insert for our new fireplace from direct stoves. Not only was it great value for money it arrived up in Scotland within 48hrs . If we decided to purchase a fire surround it will definitely be from here. They offer a great variety. Their hearths come at very competitive prices too but ours was included in our instalation price . So pleased we found this company .”

Direct Stoves 5 star review on 26th April 2025

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Posted 9 months ago

“Excellent really pleased with the log burner wish we had chosen it sooner”

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Posted 9 months ago

“We ordered our stove, they were very helpful and the stove arrived when they said it would. Our livingroom is much warmer and it's great just watching the flames. So glad we decided to get one. Thank you”

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Posted 9 months ago

“Item come quickly but remote does not work tried to get in contact about a replacement but no reply”

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Posted 9 months ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with the remote control. We can see that you contacted our team regarding this on the 17/4/25 just before our offices closed over the bank holiday weekend. Our customer service team was in contact upon reopening on the 22/4 and the supplier has agreed to send a replacement ASAP. We hope that this helps and if we can offer any further advice then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 9 months ago

“Very disappointed. First stove pipe adapter was delivered to the wrong address, then stove was delivered to the same wrong address. Luckily i had to intercept the stove on route. Then i had to nuy an adapter. i'm still waiting for a refund on the adapter. This must be 3 weeks ago now and several emails!!!! Come on get it sorted!”

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Posted 9 months ago

“well priced easy to deal with fast delivery good communication would highly recommend”

Direct Stoves 5 star review on 15th April 2025

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Posted 10 months ago

“I ordered a Bushbeck Milano Masonry Oven, however, I found it was too bulky for my small garden. I contacted the customer service team to ask if I could return the item and this was dealt with without any fuss. I was charged a reasonable price for the collection and happy with the overall service. Would recommend Direct Stoves and their supplier.”

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Posted 10 months ago

“Fast service and excellent advice. Highly recommend”

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Posted 10 months ago

“Easy to contact direct stoves by phone who were happy to update me on my order”

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Posted 10 months ago

“Waited ages for stove it arrived broken then I had to drive 28 miles to collect broken part and fitted myself no apologies or anything offered for my time and expenses. Probably not a very good experience.”

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Posted 10 months ago

Hi Jonathan, Thank you for your review. We are sorry for any inconvenience relating to this order. We can see that the stove was out of stock at the point of ordering and when our Dispatch team contacted you to discuss this, you had expressed that you were happy to wait. The stove was ready for dispatch and delivery in Late January. As you intimated that you had undergone a recent surgery and were (understandably) unable to accept delivery as of yet, the supplier agreed to hold the goods until you contacted us in late February. The delivery was then arranged for early March and the Dispatch team informed you of the expected date. We appreciate that there was a component damaged in transit for which we can only apologise. While such instances are thankfully rare, we're sure that you can appreciate that this does happen on occasion. The supplier was very apologetic and made arrangements for an immediate replacement. We feel that it is prudent to mention that, as with the original delivery, we had offered a free delivery service direct to your address. Our understanding is that you had trouble confirming a date where someone would be at the property to receive delivery of the new part, which is why you had decided to make the journey to collect the item. If, having received the new part to resolve the issue, you are still in need of advice or assistance, please let our customer service team know and we will be happy to help, Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Not unopened or installed the product, however, delivery was shocking. Did not arrive on delivery date after waiting in the whole day. Phoned the following day to be told they were unable to deliver to our post code on the date arranged. It would have been helpful to have received communication to this effect. The worst part was when it was delivered the following Monday the delivery driver informed me it had been sitting in the depot for a week and he had been in our area on our specified date. Terrible delivery service”

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Posted 10 months ago

Hi Peter, Thanks for your feedback. We are sorry for any inconvenience relating to the delivery. We can see that you had requested delivery on the 13/4/25 and that our Dispatch team had arranged this with the supplier accordingly. We can only apologise that delivery did not take place on the 13/4 and we will inform the supplier of the driver's remarks so that this can be investigated. As per notes on your order, the goods would then have been due the following day, Friday 14/4/25. As you advised that this would not be a suitable day for receipt, the Dispatch team made arrangements for delivery on Monday 17/4 instead as the next earliest date. We do appreciate the inconvenience caused and if there is anything else that we can do to advise or assist at this stage, please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

Direct Stoves is rated 4.5 based on 1,768 reviews