Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,425 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,425 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 22nd May 2024

156

Anonymous

Anonymous // 01/01/2019

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“My fire arrived as expected but when fitted the knob that controls it was damaged. I contacted direct stoves who sent out a replacement. I am very happy with my fire.”

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Posted 6 months ago

“We have been so impressed with this company from the initial stages of our enquiry through to the purchase and then delivery of our new log burner and all of its accessories. We found them to be competitively priced with excellent customer service from everyone we dealt with and they did exactly what they said they would do. The website is excellent and the helpful information along the way made it a very easy process. We had a couple of further questions, so we gave them a call and they were happy to answer our questions. We would 100% use this company again and would not hesitate to recommend them.”

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Posted 6 months ago

“As I d stove I have bought from DS Both are absolutely superb Thoroughly recommend”

Direct Stoves 5 star review on 25th November 2023

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Posted 6 months ago

“so disappointed that the basket refused to appear and Direct Stoves offered to send a THIRD one ! Too long waiting and still not delivered : have asked for a refund.”

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Posted 6 months ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with this order. As you will be aware, our supplier had advised that the item was lost in transit with their courier. While such instances are thankfully very rare, they can and do happen on occasion and (as in this instance) our Dispatch team works to resolve such issues by way of replacements wherever we can. That said, and as per your request, we can see that the order was promptly forwarded to our accounts team and that a refund has been processed for your order on our end as of the 20/11/23. Lead times for transactions reappearing in your own account are then dependent on the card or account provider. If you happen to have any further queries then please don't hesitate to get in touch once more, Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Direct Stoves more than lived up to their price match promise, undercutting the competition by some distance which, in effect, paid for the two-man delivery option. The stove was delivered exactly on time as promised, (which was a week ahead of their guide time on the website.). Very helpful to speak to in person on the telephone and all-in-all, the old-fashioned virtues of a personalised service.”

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Posted 6 months ago

“Great service thanks”

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Posted 6 months ago

“Easy to order, prompt delivery and stunning imitation wood burning stove. Perfect!!”

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Posted 6 months ago

“Not happy, ordered the stove on the 4th of November,23 it's now the 25th of November and it still has not arrived. Contacted Direct Stoves on numerous occasions, keep getting fobbed off with false promises.”

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Posted 6 months ago

Hi Darren, Thank you for your review. We were sorry to hear of the issue experienced with this order. This particular stove is usually arranged for delivery direct from our supplier, and as you will be aware they normally advise of a lead time of approx. 10 working days. The supplier would be in contact to arrange a book-in date with the customer, for delivery via their courier. Unfortunately, on this occasion they experienced a delay with a component, hence the delay in receipt of the order. We appreciate the inconvenience caused and we are sorry that you are not 100% satisfied with the service received, but would stress that our Dispatch team has worked to try and expedite wherever we could, and that we have been in contact with the supplier to provide further updates. If we can offer any further advice or assistance in the meantime, please don't hesitate to get in touch once more. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Knowledgeable on phone, happy with service and delivery.”

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Posted 6 months ago

Hi Louise, Thanks for your review. It's great to hear that you were happy with the service received from Direct Stoves. It's also great to hear that you found our sales team to be knowledgeable, as this is of course what we aim for. We'll let everyone know to keep up the good work. Please do get in touch again if we can help further. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“starting with the only positive; I requested a price match before I ordered and it was approved within a couple of hours. the negatives; delivered with missing parts and customer services are incredibly difficult to get hold of, you can only contact them via email, the call service does not work/they don't answer. They lied about sending out the missing parts then days later stated the parts should have been with the original delivery even though photo evidence was provided of missing parts on delivery. almost 2 weeks after delivery and i still haven't received the missing parts and have had to buy them separately. The item although feels robust is poorly made, the handle is so tight when trying to close the entire stove moves. Please dont take my word for it, please call direct stoves customer services before you buy.”

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Posted 6 months ago

Hi, Thanks for your review. We were sorry to hear of the issues experienced with the stove in question. We can see that our customer service team contacted the supplier on your behalf, and that it was the manufacturers who advised that the bolts for the spigot would already be screwed into the body of the stove and would need to be unscrewed and reattached (they are generally sent like this so that the screws/bolts don’t get lost in the packaging). We appreciate that you had double checked this and confirmed that they were missing, and our customer service team has subsequently requested that new bolts be sent out from the supplier, as of today. We can only apologise for any inconvenience and that you experienced difficulty in getting hold of the customer service team. Our email inboxes and phone lines are all operational but it is an extremely busy time of year for heating appliances, and we are advising that it may take longer than usual for us to respond to customer queries. This being said, please do get back in touch if you have any other concerns or queries. Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Very happy with the service and the product. Thankyou”

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Posted 6 months ago

“Small ash pan and fire doesn’t seem to shut down properly, small ash pan handle , also small round part missing go5 on it”

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Posted 6 months ago

“Thank you for quick service and good quality material, highly recommend your services.”

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Posted 6 months ago

“Excellent service and excellent communication, fast delivery 5 *****”

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Posted 6 months ago

“Very happy with the service. Delivered on time, good packaging. Very pleased with the product.”

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Posted 6 months ago

“Good value for money. Extensive choice. Lots of information to help you make a choice and to help you know what extras are needed. Customer service team helpful when making an enquiry.”

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Posted 6 months ago

“Very pleased with the service from start to finish. The telephone sales staff were very helpful and friendly. The stove arrived quickly and was well packaged on a pallet. Big thumbs up!”

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Posted 6 months ago

“Staff at Direct Stoves very helpful. Staff at the delivery company also helpful and friendly. I ordered it well in advance of needing it, hence delivery over one month.”

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Posted 6 months ago

“Superb service throughout - could not fault this company. The delivery date was changed at short notice without hassle and the stove was delivered in a timely and professional manner. Overall I am delighted with my purchase of such a stylish and efficient stove.”

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Posted 6 months ago

“Excellent service quality stove , only downside, can’t get a installer as a stay in scotland ,”

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Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,425 reviews