Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and unbeatable prices. Really happy with everything. Thanks”

Helpful Report

Posted 1 year ago

“Excelent price and service, could recommend enough.”

Helpful Report

Posted 1 year ago

“A quick response to the enquiry, delivery as communicated and a great price !!”

Helpful Report

Posted 1 year ago

“Excellent service ! Very helpful enquiring about delivery. Quick delivery of stove all carefully packaged and all quality assured and inspected before dispatch . Good communication on delivery time and easily the best value for this stove since delivery was included..A great product and have recommended Direct Stoves to a neighbour.”

Helpful Report

Posted 1 year ago

“Great service will use again i mosiac the barbecue now looks great”

Direct Stoves 5 star review on 20th July 2025

Helpful Report

Posted 1 year ago

“I recently purchased a wood burning stove from yourselves and I can honestly say everything was fantastic from order to delivery. Victoria was so helpful, she is an absolute star. The gentleman that delivered it was brilliant. Highly recommend”

Helpful Report

Posted 1 year ago

“Very helpful at would recommend Thankyou”

Helpful Report

Posted 1 year ago

“Fantastic great service and delivery”

Helpful Report

Posted 1 year ago

“Delivered wrong item, not as pictured on their website”

Helpful Report

Posted 1 year ago

Hi, Thanks for your review. We are sorry for any inconvenience relating to this order. We can see that a picking error was made in our warehouse and that the incorrect item was sent out. As you will be aware, our team made arrangements for this to be collected as soon as was feasible and had initially offered to arrange for a replacement in the correct colour to be sent. After discussion with the Dispatch team, we understand that you requested a refund and this was issued upon receipt of the incorrect item back into stock. We completely appreciate that this will have been a frustrating experience and can only apologise for this. If there is anything we can do to advise further then please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I placed the order online with no bother at all, all very straight forward. The company kept me informed about delivery, which again went smoothly. I would totally recommend Direct Stoves, there was no fuss or bother and I received what I asked for. I am in the process of having it fitted now and am so looking forward to seeing the finished job. Thank you for making it so easy.”

Helpful Report

Posted 1 year ago

“Great service and aftercare from directstoves.com. would definitely recommend.”

Helpful Report

Posted 1 year ago

“We ordered a pitmaster smoker and rain cover from direct stoves about 6 weeks ago. The smoker arrived promptly as expected. All in order. The rain cover was not included on the pallet load. We had no correspondence letting us know why the rain cover was not with it. I have emailed several times chasing it up and had nothing back. Getting really frustrated now. We have paid 80 or 90 quid for it and I feel like it is now never going to arrive. Really disappointing. I will edit this review if and when I do hear back from them.”

Helpful Report

Posted 1 year ago

Hi Helen, Thanks for your review. We are sorry for any inconvenience relating to this order. We can see that, due to a picking error in our warehouse when the goods were dispatched, the BBQ cover was missed off of the original delivery. On the same day that you contacted our Dispatch team and notified us that the cover had not been received, Dispatch replied to apologise for the inconvenience and advised that a cover would be sent out as soon as our next stock delivery was received. We appreciate that it has taken some time for this to happen and can only apologise for the delay. As you will hopefully be aware, our team has now contacted you (leaving both a voicemail message and email) to advise upon a delivery date for the cover. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Cannot fault this company, I bought a Buschbeck Bbq from them, they answered all my questions before I purchased it and they moved my delivery date without any issues, I did have a problem with the grill but they arranged for a replacement within two days.Excellent customer service”

Helpful Report

Posted 1 year ago

“Avoid this company. They are happy to take your money but not deliver your goods. The first order arrived damaged. The second stove they delivered was not what I’d ordered and paid for. Third time luck? Nope! I was promised an AM deliver slot to be called at 11.47am to say too many people had called in sick and they were coming after all! So now I’m out of pocket and have nothing to show for it. Do not order from these cowboys.”

Helpful Report

Posted 1 year ago

Hi Hayley, Thank you for your order and for your review. We are sorry for any disappointment in the service received. We can see that the stove in question was damaged upon delivery from our supplier, and that our Dispatch team contacted them to resolve this ASAP. Such issues are thankfully very rare, but can happen on occasion during transit. We appreciate that the replacement stove then arrived with the wrong decorative trim, this being available in either a black or silver finish. The supplier had apologised for this and offered to dispatch a replacement trim plate to resolve the problem as swiftly as possible, this being removeable by way of a few screws, but as you were not prepared to swap this over they had agreed to exchange the full stove once more. It is very unfortunate that there was a problem with the third delivery which, as you mention, was due to a lack of available drivers. We've passed on your complaint to the courier regarding the last-minute nature of the cancellation, but as we're sure you can appreciate we are limited in terms of what we can do beyond coordinating with them for a rebooking. We can see that this has been rearranged and should you experience any further problems, our team will be very happy to assist further. Please don't hesitate to contact 0161 376 4181 option 2 or dispatch@direct-fireplaces.com, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We bought this stove to replace an old damaged one we had to remove. The design is very minimalist with great and easy to use functionality. While using the stove to test it I got my living room up to 35 degrees with one log. Beautiful craftsmanship and care have gone into the design and build.”

Direct Stoves 5 star review on 27th June 2025

Helpful Report

Posted 1 year ago

“Still waiting for my bbq cover I paid for on top of my bbq I have been chasing it and it’s still not here must be 2 month nearly .”

Helpful Report

Posted 1 year ago

Hi Barry, Thank you for your review. We are sorry for any inconvenience relating to the delay. We can see that our Dispatch team contacted you after receipt of your order to advise that the BBQ cover had fallen out of stock and would be to follow. Because of the very high demand for outdoor heating products currently, we have in some instances seen longer-than-normal wait times for out of stock BBQ products. We can only apologise for this, as factors affecting this are often on the part of our supplier(s) and sometimes beyond our control. The Dispatch team will be in contact with any further updates but if you need any assistance in the meantime, please don't hesitate to contact 0161 376 4181 Option: 2, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“The stove that we purchased is just what we expected from direct stoves after reading some reviews on line, I would recommend direct stoves”

Direct Stoves 5 star review on 23rd June 2025

Helpful Report

Posted 1 year ago

Hi Andrew, Thanks again for your order and for taking the time to leave a review. It's great to see the stove fitted and in use. Please don't hesitate to let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Stove is perfect, delivery was unfortunate! Unfortunate very late cancellation with the delivery which affected our installation plans. We then had to rearrange, which wasn’t ideal.”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for your review. We are sorry to hear of any inconvenience relating to the delivery. While issues on the part of our delivery partners are thankfully rare, where these do occur these are often outside of our control. As a result, and as per the delivery information on our website, we do not generally recommended booking installers until the goods have been received and checked over to avoid potential disappointment. If there is anything else that we can do to assist at this stage, please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I purchased a Masterbuilt Gravity 1150 unit that was delivered on time and is a good product. Unfortunately there was a broken firebrick discovered on the unpacking and assembly but I cannot thank the excellent work by the staff at Direct Stoves enough who quickly and simply chased down a warranty claim for me so that replacement parts were sent - excellent work by all at Direct Stoves...”

Helpful Report

Posted 1 year ago

“Absolutely love the stove l baught from this firm they delivered it very quickly and at a good price l definitely recommendThem. the portaway Arundel is a beautiful little multi fuel burner looking forward to cooler nights to light it up .”

Helpful Report

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,821 reviews