Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,634 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

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“Bought a complete Stove package from Direct Stoves, who price matched everything. Dealt with Damian in Sales who was very knowledgeable about the products, and what we would need. I did buy a fireplace chamber, which was cracked when arrived, however Victoria in Customer Services was amazing, she negoiated a discount (or replacement) with the supplier. She kept me informed all the way. I would highly recommend contacting Direct Stoves if your thinking of buying.”

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Posted 11 months ago

“Ordered online, came on time, not fitted yet but looks good 👌”

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Posted 11 months ago

“Bought online, easy transaction and fast delivery. Good quality wood burning stove, best price.”

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Posted 11 months ago

“Great customer service. Team are friendly and helpful. Stove dispatched and delivered exaclty when they said it would be. It was really well packaged too. Thank you.”

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Posted 11 months ago

“Very Helpfull and friendly people. Great communication too.”

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Posted 11 months ago

“Very good customer service and Despatch team. Due to a damaged item the staff couldn’t go more for us. Replaced and kept informed thank you”

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Posted 11 months ago

“Staff were very helpful when I called to place an order. They were able to deal with my enquiry efficiently and it all went smoothly. The wood burner was very competitively priced and was delivered promptly without any issues. Would definitely recommend Direct Stoves!!!”

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Posted 11 months ago

“Did what you said you would do, no fuss and great delivery driver even when he did come down are lane in an articulated lorry. Would recommend”

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Posted 11 months ago

“Having brought several items from Direct stoves without any issue and a fast delivery I was amazed that when I tried to buy a woodburner from their website there was some technical issue in that there was no way to put it into the basket. So I phoned them and got through to some girl in the messaging centre to explain the problem but basically she did not give a shiete, I said that I can purchase elsewhere but prefered to use direct stoves due to good service and she just said there is no one around and nothing she can do, no interest in sales and I suspect she was working from home in her pyjamas.”

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Posted 11 months ago

Hi Roy, Thank you for your review and for your continued interest in our range. This being said, we're sorry to hear of the issue experienced in ordering online. We do use a third-party messaging service for instances in which all available sales representatives might be engaged with customers. Any agents would not be sales representatives themselves, and their aim would be to gather any relevant information relating to your query so that our sales team can be notified and get back to customers ASAP. If you are still in need of assistance in placing an order then we would encourage you to contact 0161 376 4191 or sales@directstoves.com at your earliest convenience. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Brilliant service Many thanks”

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Posted 11 months ago

“ordered our stove and surround etc so far service as been amazing. Not received all goods yet, but they are keeping us informed of when the deliveries will be.”

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Posted 11 months ago

“Very pleased with service and the products thanks for everything Tony”

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Posted 11 months ago

“Super prompt”

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Posted 11 months ago

“My second order with Direct Stoves, excellent choice of stoves and very competitive prices. Easy to order and quick delivery. Would recommend”

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Posted 11 months ago

“I purchased a Morsø cast iron wood fired oven which was delivered on time and I have now put it all together and it looks magnificent and exactly like the pictures. Have not used it yet as weather not exactly ideal, but I’m sure it will be fine.”

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Posted 11 months ago

“I love my new stove. The heat it throws off is amazing. It looks great. Would recommend”

Direct Stoves 5 star review on 17th June 2024

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Posted 11 months ago

Hi, Thanks for taking the time to leave a review with some photos. It's lovely to see the Firefox Compact stove in situ; we'd agree that it's a great little stove with an impressive heat output for its size. Your recommendation means a lot to us. Please don't hesitate to get in touch if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Great Service. Thanks.”

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Posted 11 months ago

“We needed to replace a tired, old brick hearth with something to match a new log burner. Direct Stoves were able to provide a granite slab to completely meet our requirements for colour, finish, size and thickness. Their office contact was really helpful, even sending out images to confirm our requirements before placing the order. Delivery was prompt and the packaging quality was superb, completely preventing any damage. The product itself was wonderful and fitted the space perfectly.”

Direct Stoves 5 star review on 14th June 2024

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Posted 11 months ago

Hi Paul, Thanks for your order and for your review. It's fantastic to hear that you found our sales team at Direct Stoves to be so helpful, and that you were impressed with the delivery. We agree that it's great to see the new hearth in situ and fitting the space so well! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Excellent service from start to finish. Highly recommend Direct Stoves”

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Posted 1 year ago

“Excellent staff ; not their fault that the manufacturer let them down on delivery schedule . DS kept us informed and worked with us to complete our programme on schedule. Good company with good attitude.”

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Posted 1 year ago

Hi Ian, Thanks again for your order, and for your kind review. We were sorry to hear of the difficulty experienced with the delivery but we're glad that our colleagues in the Dispatch team at Direct Stoves were so helpful in resolving this. If there is anything else that we can do to assist, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,634 reviews