Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,815 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Love my new stove”

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Posted 11 months ago

“Product quality was great but found the customer service to be poor. Item was stated on website to be available for dispatch within 48 hours - once I’d placed the order I was informed this was not the case and the item was out of stock. I repeatedly checked the website and it continued to say available for dispatch within 48 hours - at no point was this updated or a general timing warning included on the front page of the website. Customer service team admitted the error but refused to offer any form of compensation for the fact the item wasn’t delivered on time. I emailed several times and the customer service team simply have ignored the emails. I also gave the team a chance to respond before writing this review and they have again not responded. Such a shame when poor customer service lets a business down.”

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Posted 11 months ago

Hi, Thanks for your order and for your feedback. We are sorry for any disappointment regarding the customer service received. Unfortunately, we have been seeing an unprecedented demand for outdoor heating products, which has in some instances meant that items have fallen out of stock before the website could be updated accordingly. We do appreciate the inconvenience caused and please be assured that we are working to provide the best possible service going forward. Regarding compensation, and as per our terms and conditions, we have "no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question", for instance in the event of an order cancellation prior to dispatch. We are sorry to not be of more assistance in this regard. If there is anything else that we can do to assist with the order at this stage then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Order placed in February with item advised as being 'in stock'. Still not received the item and not exactly clear when I can expect it to be. Bizarrely, the status on the Direct Stoves system shows as 'complete', even though they know it has not yet been delivered/ received. Somehow this keeps their system up too date !!”

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Posted 11 months ago

Hi Dennis, Thank you for your order and for your review. We are sorry for any disappointment regarding the delay. We can see that the order was indeed placed at the end of February and that our team then contacted you to advise that the stove had unfortunately fallen out of stock. As of the most recent update from the supplier, and as per our Dispatch team's email to yourself on the 19/5/25, they are currently anticipating stock in June. The Dispatch team will contact you ASAP to discuss booking a delivery date once the supplier has received the stove. We do appreciate the inconvenience and should you need any further advice or assistance, please don't hesitate to contact dispatch@directstoves.com or 0161 376 4191 Option 2, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Amazing service, could not get better 111”

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Posted 11 months ago

“we have not instaled fire yet being fitted on 29/7/25”

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Posted 11 months ago

“Wry happy with my out door oven but after the 3 fire in it the middle plate section has loads of cracks in it, hopefully it lasts”

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Posted 11 months ago

“Product arrived on time and in good condition. Still getting the hang of the stove but we have managed to do some cooking on it as keeping very warm outside in the evening.”

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Posted 11 months ago

“Arrived on date promised and installed easily. Throws out some good heat, although we have hardly used it due to hot weather. Easy to clean and looks great.”

Direct Stoves 5 star review on 25th May 2025

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Posted 11 months ago

“Nice stove reasonable price smooth delivery”

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Posted 1 year ago

“the first time heating up the BBQ the grill warped and bent. Bit dissapointing as spent alot of money on this masonry bqq for this to happen.”

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Posted 1 year ago

Hi Alicia, Thanks for your review. We are sorry to hear of the issue experienced. This is most unusual. For general reference, Buschbeck recommend starting with a small flame as immediate, intense changes in temperature can sometimes cause parts to crack or warp. Where problems are observed with any products received, we would generally suggest notifying our customer service team ASAP so that they can address any concerns as quickly and completely as they can. If you are in need of advice or assistance at this stage, we would suggest emailing some photos and your order details to customerservice@directstoves.com. Our team will then be able to liaise with the supplier on your behalf, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Packed really well, delivery guy was excellent 👌 loved the fire looks fantastic fitted in”

Direct Stoves 5 star review on 11th May 2025

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Posted 1 year ago

“Fab from ordering to delivery. Stove and 2 kits were purchased, everything was there, no problem with missing parts. Stove is lovely looks great in our lounge. 10 out of 10, definitely recommend Direct Stoves.”

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Posted 1 year ago

“Great Service, delivery and after support - would use again without question.”

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Posted 1 year ago

“Don’t bother!! Purchased an original cover for a Grillstream Smash Grill which is a certain style. Wrong cover received, Direct Stoves organised for DPD to collect- all good at that point however that was as good as it got. There was no notification to say that had received the incorrect cover back despite numerous emails to say DPD had collected it. I then spoke with Direct Stoves who checked their system and stated the correct cover will be sent out and apologies offered. A few days later another email stating their warehouse people had made a mistake and as such they did not have my cover in. There was no indication as to when it would be in and no offer of a refund. I then rang them again and was told I need to email in and request a refund. The order was placed on 13th April 2025 refund finally received 1st May 2025. Not impressed at all at the lack of customer service. Went elsewhere and received the correct cover within 2 days of ordering.”

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Posted 1 year ago

Hi Stephen, Thank you for your review. We are sorry for any disappointment or inconvenience relating to this order. We can see that the incorrect cover had been dispatched and that our team arranged for this to be collected ASAP once notified. Because we did not have physical stock of the correct cover at that time, it will have been necessary to put this on back-order with the supplier. Under the circumstances, we can appreciate your decision to request cancellation and a refund, and we are glad to hear that you were able to source the burner cover in question. If there is anything else that we can do to assist at this stage, please let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Easy to order and even delivered on a specified date. Thank you”

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Posted 1 year ago

“Reasonably priced, delivered promptly, products as described. Would recommend.”

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Posted 1 year ago

“I called both direct Stoves and direct fireplaces looking for advice. Both were extremely helpful. I purchased an insert for our new fireplace from direct stoves. Not only was it great value for money it arrived up in Scotland within 48hrs . If we decided to purchase a fire surround it will definitely be from here. They offer a great variety. Their hearths come at very competitive prices too but ours was included in our instalation price . So pleased we found this company .”

Direct Stoves 5 star review on 26th April 2025

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Posted 1 year ago

“Excellent really pleased with the log burner wish we had chosen it sooner”

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Posted 1 year ago

“We ordered our stove, they were very helpful and the stove arrived when they said it would. Our livingroom is much warmer and it's great just watching the flames. So glad we decided to get one. Thank you”

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Posted 1 year ago

“Item come quickly but remote does not work tried to get in contact about a replacement but no reply”

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Posted 1 year ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with the remote control. We can see that you contacted our team regarding this on the 17/4/25 just before our offices closed over the bank holiday weekend. Our customer service team was in contact upon reopening on the 22/4 and the supplier has agreed to send a replacement ASAP. We hope that this helps and if we can offer any further advice then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,815 reviews