Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“Very informative with a great knowledge of products. Very efficient with quick delivery and an earlier than predicted out-of-stock item arriving. Highly recommended.”

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Posted 4 years ago

“Really good stove. Easy to use and clean. It beautifully heats our large front room and seems very economical. Only 2 or 3 small logs per hour. We would recommend it to anyone. Delivery was also spot on.”

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Posted 4 years ago

“The delivery driver had to be persuaded to bring the fire indoors. He separated it into 2 lots and my daughter brought in the lighter one. Then came the task of removing it from the crate which was not easy with numerous staples to pull out. We were unable to fix the legs as we did not have the necessary tools to do so. Finally, we relied upon the good nature of a friend to help who fixed the legs, put the fire and cast iron shell together and lifted it all into position. I am a 70-year-old widow but still very active. However, this was beyond me. It should be made clear how the fire will be delivered and what is required to fit it. Apart from all that the fire is just what I wanted.”

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Posted 4 years ago

“So happy with direct stoves. Quick delivery, great helpful communication with customer services and for those living in Channel Islands vat return processed very quickly”

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Posted 4 years ago

“The stove looks lovely and delivery was exactly as described-brilliant! I have deducted a star for the ridiculous self-assembly. I had to bolt the legs on with bolts already bolted into the base. It took an hour and a half just to loosen them so I could use them again! No appropriate tool supplied or advised. Just two allen keys. Why not just put them in the little parcel with the stove legs? Otherwise I would definitely recommend this company.”

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Posted 4 years ago

“Thermostat a poor choice.”

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Posted 4 years ago

“Ordered exactly what we wanted very easily and it arrived on the correct delivery day. After visiting several shops near to me all quoted delivery times of 3 to 4 weeks. Direct Stoves had it at my door in 2 days.”

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Posted 4 years ago

“Very helpful very good quality and delivery was fast considering week before Christmas. Very happy and would recommend to anyone. You can buy with confidence.”

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Posted 4 years ago

“Great service from start to finish and a quick turn around from date of order to delivery. Will use again 👍”

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Posted 4 years ago

“Excellent service, great product and great delivery service. I would recommend Direct Stoves.”

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Posted 4 years ago

“Couldn’t be happier with the service from Direct Stoves. Excellent communication throughout. Thrilled with my Eko flueless gas stove!”

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Posted 4 years ago

“Arrived on time, not damaged, really good service”

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Posted 4 years ago

“Accurate product descriptions. Good help desk and rapid delivery. A good online shop.”

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Posted 4 years ago

“Direct Stoves' team members were fantastic from start to finish. I sincerely doubt I'll ever use another vendor for sourcing stoves through the rest of my home renovation. Highly recommend!”

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Posted 4 years ago

“We are disappointed with the fire its self, the cast iron has been built/made off set, so the top part that sits on the top witch the flue connects into doesn’t fit into the groves wheres its suppose to. So looking at the fire it looks like its on a slant and not connected properly witch is disappointing considering the cost of this fire with the extras. You can actually see the angle its been made at and the lid doesn’t fit so it sits on top and wobbles. So overall we are gutted.”

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Posted 4 years ago

“Brilliant”

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Posted 4 years ago

“I was very happy with the service from Direct Stoves. I was given excellent advice and the stove was delivered quickly and on time. I will definitely us Direct Stoves again :-)”

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Posted 4 years ago

“Still waiting for the flue parts.”

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Posted 4 years ago

“Love my electric stove. Correspondence good.”

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Posted 4 years ago

“Really happy with product and delivery of our oak mantle”

Direct Stoves 5 star review on 20th December 2021

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Posted 4 years ago

Direct Stoves is rated 4.5 based on 1,771 reviews