Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,645 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 23rd June 2025

213

Anonymous

Anonymous // 01/01/2019

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“Excellent communications over the telephone and via email. Delivery driver was terrible wouldn’t help move the stoves indoors, just wanted to abandon them outside.”

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Posted 3 years ago

“I have bought 3 log burning stoves from Direct Stoves - They are a brilliant company who take calls efficiently and quickly. Delivery date was as promised. I can highly recommend direct stoves for excellent prices and excellent service. Thank you”

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Posted 3 years ago

“Great little stove, all parts delivered promptly and to the door. Good price as well, very pleased.”

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Posted 3 years ago

“Superb service from great staff that genuinely take time to assist. I cannot recommend this company enough. Brilliant ! 1st class and 5⭐s.”

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Posted 3 years ago

“Ordered our stove, had an issue with the installer, I had to wait several months to fit with his work load Direct Stoves were more than helpful to store it. Called them when we were ready and it arrived as promised FANTASTIC service and nothing was too much bother Thanks”

Direct Stoves 5 star review on 10th November 2021

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Posted 3 years ago

“Excellent service from point of order to arranging delivery. Absolutely love my new fire. Would highly recommend.”

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Posted 3 years ago

“Arrived on time, great service”

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Posted 3 years ago

“We recently purchased an entire wood burning stove installation system and I was very impressed by the speed of delivery and their customer service was fantastic. I would highly recommend them to anyone.”

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Posted 3 years ago

“If I intended to buy another stove I would not hesitate to buy it through yourselves! The attention to detail impeccable, any query instantly ansered very efficiently. Delivery perfection by a really polite and helpful man. I would recommend your company to anyone. Thank you. Pauline Shackell.”

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Posted 3 years ago

“Nice looking stove and nothing cheap about it. Well made, and very well packaged for the delivery.”

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Posted 3 years ago

“Good friendly service and quick efficient delivery to Surrey”

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Posted 3 years ago

“We ordered two electric stoves. Very good customer services and good delivery service. One of the stoves had a crack in the glass and a replacement glass was dispatched promptly. Very happy customer.”

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Posted 3 years ago

“Great service and communication. Slight delay with delivery but quick response when queried and fast resolution. Great looking product.”

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Posted 3 years ago

“Fast delivery and product arrived on a pallet in excellent condition. Would definitely recommend Direct Stoves especially as their price could not be beaten.”

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Posted 3 years ago

“Amazing service, would definitely recommend Mike for any log burner fitting.”

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Posted 3 years ago

“I ordered a new glass front for my stove and it arrived within a few days, well wrapped up and left with my next door neighbour. It has now been fitted and looks great. Thankyou.”

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Posted 3 years ago

“Good choice of stoves and good prices only thing that let them down was delivery .”

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Posted 3 years ago

“Glass hearth arrived promptly following the order, safely packaged. Helpful phone call in advance to confirm dispatch as well. Good looking product that does exactly as needed. Online ordering was easy too”

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Posted 3 years ago

“Very good service , delivered on time would definitely recommend .”

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Posted 3 years ago

“Ideal. Had what I wanted in stock. Price was decent. All comms as I would like, and delivery was spot on. Delivery man was very friendly and helpful too.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,645 reviews