Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,645 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 23rd June 2025

213

Anonymous

Anonymous // 01/01/2019

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“Reasonably priced and quick delivery. Staff were very polite and helpful on phone”

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Posted 3 years ago

“Super quick service. Delivery in a timely manner.”

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Posted 3 years ago

“Couldn’t be more happier with our stove and even more snug in the living room 😂 it was so nice to see the front room lit up”

Direct Stoves 5 star review on 2nd December 2021

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Posted 3 years ago

“It’s only when things go wrong, you can authentically test customer service. Mine had a missing part- no fault of direct stoves.But it was dealt with professionally and replaced and arrived in quick time. The dialogue exchanges were also better than you get with most. They deserve the business.”

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Posted 3 years ago

“I made an order and it was confirmed after a week I rang to say Celsi fires to say I had heard nothing about delivery Nick from Direct sorted it immediately. I had a query after delivery and again Nick sorted it right away. First Class, I would recommend them.”

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Posted 3 years ago

“Direct stoves has a easy to navigate website when ordering your chosen stove with a choice of fitting and flue lining kits. We ordered the Canterbury gas stove which was delivered promptly and on time. The reason the review is not five star is because the fitting kit did not have the required parts to actually fit the stove it requires an elbow to turn the flue up the chimney in order for connection to be made to our flue set up! Just be mindful when ordering the fitting kit, it is essentially a 1 m stove pipe and nothing else.”

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Posted 3 years ago

“Very good delivery very pleased with stove and excellent price”

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Posted 3 years ago

“Speedy delivery, stove looks even better in situ than I thought it would. Beautifully finished, an impressive fire for a very reasonable price. Very satisfied with my purchase and the service received from Direct Stoves.”

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Posted 3 years ago

“Very good product and service”

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Posted 3 years ago

“Very pleased with the Solution 4 and delivery”

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Posted 3 years ago

“Customer Service is outstanding - they were replying to emails at 9pm and when I changed my order and rang next morning to confirm- change had already been made! Outstanding attention to detail & follow up. The stove is marvellous, really well packaged, great delivery, I can't fault them - good people and good products 👍”

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Posted 3 years ago

“Nice friendly, and efficient service. Stove delivered on time, as promised.”

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Posted 3 years ago

“Excellent sales service, good helpful advice... very pleased with products arrived on time ..”

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Posted 3 years ago

“Hi,i’m very happy with my stove”

Direct Stoves 5 star review on 23rd November 2021

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Posted 3 years ago

“fast delivery, excellant product and competative price, all round very good”

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Posted 3 years ago

“Hello. Looked on the website, seen the stove we wanted . Direct stoves quoted & we accecpted. Delivered to our door within 3 days. Great service.”

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Posted 3 years ago

“It's perfect and really heats up the lounge well.. great purchase”

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Posted 3 years ago

“Had a few problems with delivery but contacted customer services who were very helpful in resolving the matter. There was also a damaged part of my fire but once again the issue was rectified very quickly. Best customer service I have received in a very long time. I am so pleased with my fire and would definitely recommend direct stoves to anyone.”

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Posted 3 years ago

“Great advice in the shop from Anthony but didn't decide on a stove there and then. Later ordered online which was excellent, especially being able to pick delivery date. Only problem was delivery was one man who couldn't move or lift the stove on his own. Luckily one of neighbours agreed to help him. Very happy with stove.”

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Posted 3 years ago

“Easy to use website containing all the information we needed to decide which stove to buy. Excellent price offered and very prompt delivery. A really good experience, thank you.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,645 reviews