Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,815 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Communication was a little confused durinig the ordering process but I'm very happy with the stove and it was delivered on the day they said it would be.”

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Posted 5 months ago

“We did not get good customer service from the staff at Stanley Green, it was our fitter who told us he couldn't fit our fire because the heart was damaged in the warehouse?? We went to complain in the showroom and the bad attitude from the sales team was awful 😖 it was so what?? Nothing to do with them, they don't know what's happening in the warehouse, it ruined our experience with your company 😒”

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Posted 5 months ago

Hi Steve, Thank you for your review. We're sorry to hear of any negative experience with our showroom team. Our understanding is that the hearth on your order was found to be damaged when the warehouse team went to dispatch this, meaning that this had to be reordered with some delay to the installation work. We can see that a member of the showroom sales team did contact you on the 23/10/25 to apologise, having made arrangements with the manufacturer and the installation team regarding the new hearth. This being said, we completely appreciate the inconvenience to yourself and appreciate your feedback, with a view to offering the best possible customer service going forward. If there is anything else that we can do to assist then please let us know. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Stove not yet installed but the purchase and delivery went very smoothly”

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Posted 5 months ago

“All the peolpe you speak to are great however they never call back and make false promises. its a shame really, product is great so no issue there they just need to follow through on promises made.”

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Posted 5 months ago

“Price very competitive. Quick, good and clean delivery. Product very well packaged and perfect.”

Direct Stoves 5 star review on 11th December 2025

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Posted 5 months ago

“Spent £700 on parts, arrived on time and correct, but when I needed another item the website said free delivery but as I went to pay it was charging me for delivery, 20% of the items cost, so i called and was told that they knew about this issue and can’t do anything about it, so I asked could I pay for the item and not delivery as the site suggested, i was told no and the attitude started saying if you have a problem i will give you the bosses email take it up with them and the guy hung up on me, so rude staff that don’t know how to talk to customers and greedy owners that try to con you out of the offers, found cheaper elsewhere won’t be using again.”

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Posted 5 months ago

Hi Edward, Thank you for your review, We are sorry for any disappointment regarding your experience. I called and left a voicemail message this afternoon to discuss this and apologise for the inconvenience. Based upon your review, we believe that you corresponded with a relatively new and inexperienced member of staff who is no longer with the business. As per the delivery information on our website, "free delivery does not apply to certain items when purchased on their own, such as chimney liners, outdoor cooking accessories, charcoal, and outdoor cooking fuels", hence the additional charge that would have showed during checkout. This is because the level of profit generated on individual flue items is often insufficient to be able to subsidize the cost of shipping, as would normally be the case if (for example) a customer were to order a stove or flue liner kit. This said, we try to be as flexible as possible in instances where a customer has placed a larger order and we're sorry that this was not the case when you phoned, If we can offer any further advice or assistance at this stage then please do let us know, Kind regards, Jack Direct Stoves & Fireplaces

Posted 5 months ago

“Poor service, poor delivery, poor communication. Paid deposit for ‘survey’ directly on the phone and it still took 3 days and several phone calls to final organise that survey. Then took over a week for the quote, again after multiple chasing phone calls and emails. I then had to pay another deposit, and 3 weeks later (2 days before install) they inform me they forgot to book my install appointment and I’d have to wait a further 3 week. They make you pay a deposit for the survey so you’re hooked into using their services. In retrospective I’d have happily just lost the deposit money.”

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Posted 5 months ago

Hi David, Thank you for your review. We are sorry for the negative experience with the survey and installation service. Because installers are subcontracted through our installation team and because it is a very busy time of year for heating appliance sales, it can sometimes take longer than usual to finalise quotations. The fitting team tries to keep customers as informed as possible and to expedite the process where they can, though we do appreciate that the installation booking was missed due to human error on this occasion and can only apologise for the further inconvenience. If there is anything else that we can do to assist or advise at this stage then please don't hesitate to give us a call, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“ORDER # DATE DELIVER TO ORDER TOTAL STATUS ACTION 2000109410”

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Posted 5 months ago

“The stove is excellent, the service was excellent and the price was also excellent- I am very pleased with the direct stoves as the supplier and the stove which looks amazing. However the installation team were less than perfect, most things good but they installed the plate wrong and damaged my roof installing the flue. And have not returned after requests to remedy the situation. Such a shame after direct stoves supply was so good.”

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Posted 5 months ago

Hi Euan, Thank you for your review. We're glad that your experience in ordering with Direct Stoves was so positive and that you've been impressed with our products, pricing and customer service. This said, we're sorry to hear of the issue upon fitting. If this was arranged through our installation team at Direct Heating Services then we would recommend calling 0161 669 0697 ASAP (or emailing info@directheatingservices.com) and the team should be able to liaise with the installers on your behalf, Please also feel free to contact us if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Great stove. No fuss, order pay and stove arrives very quickly, well packaged and on good condition, stove works fine ...excellent in fact. 9ne hong I would say is that 8t came on a pallet of its own. No problem there, but the wood the pallet was made of was incredibly dense and heavy, certainly not european and questionably sustainable. Probably not direct stoves fault but worth a thought”

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Posted 5 months ago

“Very easy to purchase a stove and take it away at the same time. Staff were really helpful.”

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Posted 5 months ago

“Great Comapany to deal with. I placed the order and arranged a delivery with them. The stove arrived very well packaged and on the date expected. I would. certainly recommend this Company if you are looking to purchase a stove.”

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Posted 5 months ago

“Great woodburner, competitive price. Delivered promptly, well packaged. Delighted with quality.”

Direct Stoves 5 star review on 1st December 2025

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Posted 5 months ago

“Very helpful company, good advice and answers to questions. Items competitively priced and sent quickly.”

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Posted 5 months ago

“Absolutely love our log burner, it looks fabulous. Very good price aswell!”

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Posted 5 months ago

“The ordering process was very easy snd prices competative. The stove arrived well packaged and the delivery driver was very helpful in placing it in the garage. Only slight issue was lack of comunication on order progress, had to chase to obtain information on order progress and delivery.”

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Posted 5 months ago

“Great service and great price”

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Posted 5 months ago

“Don’t like ordering on line but very good service and fast delivery in 2 days would definitely order again .”

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Posted 5 months ago

“This is the second time that I have used Direct Stoves. The choiced and cost of products is just fantastic. Ordering was very easy and delivery was super fast, bearing in mind I am in the north of scotland this was no problem and did not affect delivery. The customer service staff are great and able to easy answer my questions and solve any queries I had. I cannot recommend highly enough.”

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Posted 5 months ago

“I have to say e everyone was so helpful re my stove. My order came the date promised and is perfect. Would recommend Direct Stoves to anyone.”

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Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,815 reviews