Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Excellent service, product and delivery provided by Direct stove”

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Posted 3 years ago

“I ordered a Go Eco Bakechef. The first arrived badly damaged having apparently been dropped heavily in transit. It stayed on the lorry and went back. The second stove arrived four days later. It too had been damaged in transit albeit to a lesser extent than the first. I currently await replacement parts to fit myself. The root cause appeared to be the method used to mount the product on a weak pallet type in both instances. The price was competitive and the follow up almost but not quite there. I usually make a point of recognising good service but here I need to call it as experienced.”

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Posted 3 years ago

Hi Gary, Thanks for your review. We were sorry to hear of the issues experienced with the stoves following delivery through our shipping partners. As you quite rightly mention, our customer service team has been coordinating with the supplier as well as the courier, both to provide feedback and to source replacement fire bricks to resolve the most recent issue. Customer service will be in contact ASAP to make further arrangements. Regardless, we appreciate your having contacted us to make us aware of the problems experienced. Please do let us know if we can advise further in the meantime, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Excellent service excellent delivery excellent product”

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Posted 3 years ago

“Recently purchased a wood burning stove.. Found it very easy to order online and was very happy with the price”

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Posted 3 years ago

“Items arrived very quickly agter order and were packaged very well considering size and weight ordered. Courier service was very good and delivery of pallets were moved into garage without any fuss. Website easy to use and decent choice of payment options.”

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Posted 3 years ago

“Easy to order from experienced and expert staff. Quick no hassle delivery.”

Direct Stoves 5 star review on 24th July 2023

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Posted 3 years ago

Hi John, Thanks for taking the time to leave a review. It's always great seeing a stove lit up and in use. We really appreciate your comments regarding our sales team and our delivery service; we'll be sure to congratulate everyone on the excellent job that they're doing. Please feel free to contact us again if we can help further. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Simple to make the purchase and delivery was prompt. Delivery driver was very helpful and friendly. The stove itself appears to be well made and we look forward to installing it asap.”

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Posted 3 years ago

“Knowledgeable staff on phone delivered day early but driver contacted me .no problem very good 😇”

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Posted 3 years ago

“great piece of kit well made and delivered as promised”

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Posted 3 years ago

“Great customer service on the phone. Really fast delivery, no charge for, which was a bonus. Good price, in fact, a very good price. Delivered very professionally with good communication from the driver. All round a really good experience. Thank you very much 👍😀”

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Posted 3 years ago

“Excellent service ordered stove and it was here in no time in N Ireland delivery guy was excellent offered to take the pallet etc could not recommend this company enough .”

Direct Stoves 5 star review on 20th July 2023

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Posted 3 years ago

Hi Mervyn, Thanks very much for your review. It's great to see the stove installed and looking so good. Your recommendation means a lot to us; we at Direct Stoves always strive for excellent service and it's gratifying to hear that this was your experience in ordering with us. Please don't hesitate to get in touch if we can advise further Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Very easy to deal with and they did an excellent job. Good communications.”

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Posted 3 years ago

“Stove hasn't been fitted yet but looks in great condition for an ex display model. Delivered on chosen date by a lovely helpful delivery driver. Great value for money”

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Posted 3 years ago

“Excellent products at good prices. Delivery is very fast. Was recommended to them by the person that was going to instal and I am more than happy to recommend too others”

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Posted 3 years ago

“Very professional service Speedy delivery”

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Posted 3 years ago

“Good value for money. Quick delivery.”

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Posted 3 years ago

“Brilliant service would have given 5 stars but came a day early,just lucky I was at homeJust waiting to get stove installed”

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Posted 3 years ago

Hi, Thanks for your review and for the positive feedback despite the issue with delivery. We're sorry to hear that the delivery was not made on the expected date. Our shipping partners do try to meet requested delivery dates as closely as we can, though this is ultimately dependent upon the courier in question and there are admittedly instances where it may be necessary to rearrange. Where there is a problem with delivery, we often recommend giving our dispatch team a call so that we can address any issues as quickly and completely as possible. Likewise, if we can offer any advice regarding future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Delivered when promised. Well packaged and exactly what I ordered.”

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Posted 3 years ago

“Recently started using this service Impressed with customer service and competitive prices. Yorkshire flue specialists”

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Posted 3 years ago

Hi Nick, Thanks for your review. It's always good to hear from flue specialists, fitters etc. who are local to our showrooms. We appreciate the positive feedback regarding our customer service and our pricing. Don't hesitate to get in touch with us again if we can help with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Speedy if not miraculous delivery, condition of the stove exceeds expectation, an excellent price and really helpful customer services (there was a missing gasket and it was replaced 3 days later) I can not fault them at all and would be happy to recommend”

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Posted 3 years ago

Hi Sean, Thanks for your review. Your recommendation means a lot to us. We were sorry to hear of the missing component, but it's gratifying to read that our customer service team were as quick to resolve this as we've come to expect. Thanks again for your comments regarding our pricing and delivery. If we can advise further regarding current or future orders then feel free to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews