Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“Always a pleasure dealing with Direct Stoves. Fully recommended 👍”

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Posted 2 years ago

Hi Hal, Thanks for your continued support as well as your review. We're always thrilled with recommendations from repeat customers. Please don't hesitate to get in touch should you need any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service, fast and prompt delivery. I will recommend direct stoves.”

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Posted 2 years ago

Hi Ellen, Thanks again for your order and for your review. It's great to hear that you found our general service, as well as the speed of delivery, to be excellent. Your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Organising the supply and fitting of a stove from 80 miles away was made easier by Direct Stoves. All aspects of the suitability of the stove, flue, safety and how to control the fire were explained. The fitters were polite, efficient and sympathetic to there being a Newborn in the house.ie .they worked quietly! Thank you.”

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Posted 2 years ago

“Very good price and perfect customer service”

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Posted 2 years ago

“Ordered and then dispatched the very next day, the stove we picked is stunning and very well packaged and protected Direct stoves was probablythe best i found on the internet from the ranges they have they have everything so easily laid out online it was totally stress free, delivery was timed very well and great comunication from order to delivery.”

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Posted 2 years ago

Hi Faye, Thank you for taking the time to leave such a positive review. We're glad to hear that the new stove is to your liking. As you mention in your feedback, we maintain an easily navigable website that showcases a very impressive range of stoves. Our one-man standard delivery service is free to mainland UK addresses and helps customers to receive their orders as quickly and affordably as possible. In the event that we can help further with any current or future orders, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Stove is excellent and very attractive. Unfortunately when we ordered we were advised stove was available but then due to demand there was a delay. However it has been worth the wait.”

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Posted 2 years ago

“Very efficient service, Can't fault direct stoves.”

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Posted 2 years ago

“Pre purchase questions all answered, with good response. Product well priced. Delivery date process excellent. Delivery, punctual and efficient. Stove well packaged and flawless on inspection.”

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Posted 2 years ago

“brilliant service arrived less than 48 hours after ordering. Very well packaged.”

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Posted 2 years ago

“Excellent service. From our very first contact with the "sales" team we had a very positive experience and Lucy was particularly helpful. Our stove was available exactly when we expected it and Direct Stoves actually held on to it for a little while until we were ready to receive it. Thanks to Sarah in "dispatch" the delivery went very smoothly and the stove arrived exactly as scheduled. The most outstanding aspect of the service we received was the helpfulness and friendliness of the staff we dealt with. Thank you Lucy and Sarah.”

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Posted 2 years ago

“Great product, great service.”

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Posted 2 years ago

“Direct stores were very good at responding to questions prior to any purchase made. Despatch was prompt. Delivery date was reasonably easy to change when required. Delivery team were very helpful.”

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Posted 2 years ago

“Excellent service and the delivery man helped my husband with the stove into our home Thsnks so much”

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Posted 2 years ago

“No information received on the delivery, considering size and weight etc.(perhaps I missed it?) One part is damaged, but not a big deal as can glue back on? Spending this sort of money the spacers for fire bricks should have been included. Just honest comments, you asked!”

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Posted 2 years ago

“Easy too deal with and good communication. Very pleased and happy customer.”

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Posted 2 years ago

“Great service and fast delivery”

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Posted 2 years ago

“All good, quick and efficient”

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Posted 2 years ago

“good product well made good service”

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Posted 2 years ago

“The stove I got is fantastic but still waiting for my oven rack other than that service is brilliant”

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Posted 2 years ago

“Great value, excellent quality and easy to assemble. Works well on LPG.”

Direct Stoves 5 star review on 31st March 2023

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,771 reviews