Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“A great company to deal with, straightforward, helpful and cheap. I knew which stove I wanted, u phoned discussed price and availability. I went for pickup from the warehouse, they confirmed it had arrived at the warehouse in a few days and ahead of time. I drove up and the staff couldn't have been more helpful.”

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Posted 4 years ago

“The stove is well built , all parts arrived a day early , which i was very happy with. Just one slight niggle, which was dealt with at speed from the service team. The stove has not been fitted yet, so an updated review will be required. But so far , so good .”

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Posted 4 years ago

“I ordered a Broseley Stove and found the outer body didn’t fit and that one of the bolt/nut that secures the feet was defective. I am still awaiting a resolution in that the manufacturer is to send out a replacement outer body stove. I would have preferred that the whole entire stove returned and a complete new one sent or reimbursed me completely. I also sent photos of the defective part. Who is to say that this new body unit will fit the existing electric fire unit. It is now 14 days since I placed the order. I’m told today that it will be another week before Direct Stoves receive the replacement part and that it will a few more days after that before it reaches me. To say that I am an unhappy customer is an understatement.”

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Posted 4 years ago

“5 Star service,helpful staff,excellent communication and speedy delivery of a quality product at a very reasonable price.Highly recommend”

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Posted 4 years ago

“Best customer service EVER ! Top quality, fast delivery. Thank you very much !”

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Posted 4 years ago

“Rang office to discuss a stove and the girl was very helpful and then took my order and delivered on day promised, can only say good things about Direct Stoves from my experience.”

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Posted 4 years ago

“Fantastic service, everything delivered in tip top condition. Installed the stove, noticed the gloves were missing. Quick phone call and all resolved with gloves being delivered next day. Exceptional service”

Direct Stoves 5 star review on 11th February 2022

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Posted 4 years ago

“I placed an order with Direct Stoves and they bent over backwards to provide a service, I changed my mind twice, they altered the order to suit my requirements. I cannot recommend them highly enough for their excellent service- from start to completion of order without ifs, buts and maybes. 5 out of 5. Thank you. Thank you. Thank you.”

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Posted 4 years ago

“Absolutely delighted with the entire process start to finish. Calling to order was quick, helpful and easy. Delivery was smooth and delivery driver really wonderful. Installation this weekend and have been told if I need any help or have a query, just to call. Brilliant client service Direct Stoves.”

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Posted 4 years ago

“Price and product very good. Delivery took some time which is understandable in the current circumstances. My only criticism is that we were not kept up to date. However they responded very quickly to my emails enquiring about deliver dates so all in all a very good service. Would recommend them”

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Posted 4 years ago

“We are very happy with our stove. The remote option is particularly convenient and the retained heat means that having it on for 40 mins for morning coffee serves for afternoon tea as well.”

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Posted 4 years ago

“I bought an inset multi fuel stove and ilks as though it was made for my fireplace and even the man fitting was impressed both with the fire and with the price. Just one little problem the handle is very stiff and won’t turn fully round”

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Posted 4 years ago

“All I can write is: Lovely Lisa 😁”

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Posted 4 years ago

“The stove arrived promptly and in perfect condition”

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Posted 4 years ago

“Great stove great Service Great communication and saved a good few pounds!! A mention in dispatches for the delivery driver who in the face of adversity (closed roads etc) still managed to get it to us on time and undamaged.”

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Posted 4 years ago

“We needed a new glass panel for our multi burner, so we did a web search and found Direct stoves in our area so called at their warehouse and spoke to a pleasant bloke called Nick who sorted it all out for us and kept us updated with the delivery progress. Would highly recommend Direct stoves to anyone”

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Posted 4 years ago

“The stove came on time well package ,but at the moment its still wrapped in plastic as waiting for my builder to come back from holiday”

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Posted 4 years ago

“Great service! I was telephoned rather promptly after purchasing the stove online and given a fairly quick delivery lead time. Delivery was smooth and efficient, and the driver kindly helped put the stove directly in my garage. The stove was also professionally packaged in a sturdy wooden box. The stove is also really very nice, APR Woodpecker WP5. I'm very pleased with everything so far.”

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Posted 4 years ago

“fantastic service speedy delivery”

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Posted 4 years ago

“Great company great prices and service would recommend this company not was a problem from ordering to delivery”

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Posted 4 years ago

Direct Stoves is rated 4.5 based on 1,771 reviews