Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,645 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 23rd June 2025

213

Anonymous

Anonymous // 01/01/2019

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“Grate service... pun intended.”

Helpful Report

Posted 3 years ago

“My Initial response would have been 5* for the price, delivery and help in deciding which accessories I needed to connect to my existing system. However, the stove was delivered in a van without a tail lift and no trolley. I had to help the driver lift off a very heavy stove, not ideal at 76 years of age, and provide a trolly. I needed to purchase an accessory which DS had to source from the manufacturer. I was advised that it would be a week delivery. It is almost 3 weeks and has required three phone calls progressing a delivery date, which I do not have still. D S have not been proactive on my behalf merely reactive, nor have I received the promised return phone calls with a delivery date. Poor customer service has reduced my scoring accordingly to 2*”

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Posted 3 years ago

“Absolutely amazing service. Dealt with Sarah via email and over the phone. She couldn’t have been more amazing. Would highly recommend direct stoves.”

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Posted 3 years ago

“The delivery team were friendly and helpful, the electric stove is of a very good quality and I'm delighted with it.”

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Posted 3 years ago

“Good price, quick delivery. Goods supplied direct from the manufacturer, well packaged and in perfect condition”

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Posted 3 years ago

“Happy with the service and very happy with the fire 😊”

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Posted 3 years ago

“Lovely looking stove, just right for our living room. Delivered on time as arranged. Very pleased”

Direct Stoves 5 star review on 10th December 2021

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Posted 3 years ago

“Initial delivery date given on order not met. A month later it was due to be delivered. Stayed in for 2 days waiting only to be told it wasn’t my wood burner and mine was sat in the warehouse. It did arrive a couple of days later. Sadly I had to do all the chasing and my wasted time waiting in for delivery (2 days) was only worth £25.”

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Posted 3 years ago

“Fantastic customer service and brilliant delivery times. Incredibly happy”

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Posted 3 years ago

“Great items and top service Highly recommend”

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Posted 3 years ago

“Best price on the internet. Good correspondence. Free delivery to Northern Ireland! Delivery took 10 days but that was during the shortage of delivery drivers, winter 2021. All good 👍🏻”

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Posted 3 years ago

“I recently purchased a Parkway Arundal XL multi-fuel stove from DirectStoves. The order process was very quick, efficient and friendly and delivery was as agreed (ordered Thursday, delivered Monday). Delivery was by Palletline, the driver was very helpful as the stove weighed 98 kilogram! The stove was installed the following day and I am delighted. Very efficient, smart and a good price. I have no hesitation in recommending DirectStoves. Excellent!”

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Posted 3 years ago

“Excellent and smooth purchase transaction. A* delivery”

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Posted 3 years ago

“Easy to use and well presented website made buying the stove uncomplicated. Delivery was fast and I had to make contact to change the delivery address which was done without issue. The stove itself is lovely, the glass front is large so you can see the fire, it admits really good heat too. Very pleased.”

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Posted 3 years ago

“Great service Great product - Celsi glass electric stove xd. Delivered on time.”

Direct Stoves 5 star review on 7th December 2021

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Posted 3 years ago

“The stove was delivered on the day they said ,but still waiting for the back flue box ,have contacted direct stoves and its going to be 5 /7 days direct from manufacturer the stove was delivered 24th November hope fully we get it before Christmas not sure which one”

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Posted 3 years ago

“Stove was cancelled by us and cost £145 return postage. .yet to have it delivered only costs £45 ....mmmm someone es maths out ....It was also only half way here ....”

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Posted 3 years ago

“Great service, fast delivery!”

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Posted 3 years ago

“All went smoothly and the stove was delivered safe and sound. Thank you.”

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Posted 3 years ago

“Very quick delivery . lovely stove . Pity i could not speak to any one about ordering the wood burning kit as i did not order it with the stove so had to get it else were”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,645 reviews