Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“I have not fitted the log burner as of yet and being installed on the 9th and 19th of October but happy with how it looks”

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Posted 2 years ago

“Good service and quick delivery”

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Posted 2 years ago

“Very competitive pricing and availability. Only issue was no tracking info for delivery. Spoke with customer service who also had difficulty in understanding why.”

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Posted 2 years ago

Hi Darren, Thanks for your review. It's good to hear that you were impressed with our stock and pricing. Our shipping partners are usually very good at keeping customers informed. That said, and as you mention, our customer service and dispatch teams are always happy to help where further advice might be needed regarding delivery. Thanks again for your order. Let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great price, service and delivered on time. Can’t ask for more. And would definitely recommend.”

Direct Stoves 5 star review on 15th September 2023

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Posted 2 years ago

Hi Jordan, Thanks for your review. We really appreciate your comments regarding the order and delivery. It's also great to see the stove up and running. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very straightforward purchasing experience and delivered when they said it would. It hasn't been installed yet, as I can't find anyone to do it but it will be fab when it is in situ.”

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Posted 2 years ago

“Excellent service. Arrived a day early and I was given plenty of warning. The product I purchased is really good quality. Many thanks John”

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Posted 2 years ago

“Delivery took six days. It said 48 hours on the website. I ordered my stove two wks ago and it still doesn't work. The door is faulty. Still waiting for a replacement. The customer service team are very helpful and friendly.”

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Posted 2 years ago

Hi, Thanks for your review. We were sorry to hear of the issues experienced with your order, but it's good to hear that the customer service team at Direct Stoves has been as helpful as we've come to expect. Unfortunately, and as you will already be aware, there was an issue with the delivery whereby the courier delivered to one of our other locations in error. As soon as our team was made aware of this, we took steps to get this redelivered as quickly as possible, but we appreciate that this as well as the aforementioned component have meant some inconvenience, for which we apologise. We can see that our customer service team contacted you yesterday to advise that the replacement has been ordered from our supplier. If you have any other queries or need any further information, please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I ordered an Axon Millbeck, but received a Woodford Turing. A phone call established that they were one and the same, branded differently. Delivered on a pallet to the front of the house and as I hadn't paid for a two man delivery had to manoeuvre it into the house. It was very heavy! It looks great, and seems very well made, consistent with the lifetime guarantee. I'm waiting for it to be fitted so can't comment on performance, but I'd be surprised if it doesn't perform as expected.”

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Posted 2 years ago

“took a while to arrive but exelent delivery and supurb stove very pleased”

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Posted 2 years ago

“Can't fault Direct Stoves for service and delivery however the quality of the Carron stove supplied is somewhat disappointing. Water came out of joints on first fire up, colour doest match flue and there is no riddle for the Ash?”

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Posted 2 years ago

Hi Mark, Thanks for your review. We appreciate your feedback regarding the stove received, and we're pleased to hear that you've been impressed by the service received from Direct Stoves. The multifuel kit for the Carron stove would typically include a grate, front fire bar and ash pan. We only rarely hear of issues with ash spilling etc. where stoves are overloaded with fuel. This said, if you are still experiencing problems with the stove and if you would like any advice from the customer service and/or technical teams, we'd encourage you to get in touch so that we can advise as needed, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Payed a large sum of money for a fire and only after purchasing was I told it was out of stock. Was due to come mid July but didn’t come until early august”

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Posted 2 years ago

Hi Grace, Thanks for your review. We are sorry for any inconvenience regarding delivery of this stove. Unfortunately, lead times for pre-order items are not guaranteed and we do sometimes find that these can extend due to factors affecting manufacturing and supply, which are outside of our control. We try and keep customers as informed as possible and would always encourage you to contact the team should you require any updates or further information regarding orders in progress. Please rest assured that we appreciated your patience and please do let us know if we can assist with any future orders, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Recently, I purchased and updated my Carbon monoxide ALARM, from Direct Stoves, product was exactly what it said on the box and, delivery service . and communication on the telephone was perfect.”

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Posted 2 years ago

“My stove was delivered just a week ago, it will not be installed for another 2 weeks so too early to judge. But ordering and delivery worked well so I have high hopes.”

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Posted 2 years ago

“Excellent service and price. Fantastic stove.”

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Posted 2 years ago

“Excellent support from the Sales Team … and an excellent product.”

Direct Stoves 5 star review on 7th September 2023

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Posted 2 years ago

Hello there, Many thanks for your review. We are pleased to hear that you are very happy with your new purchase and love the picture you have shared. Kind regards, Direct Fireplaces & Stoves

Posted 2 years ago

“Excellent customer service great products very fast delivery”

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Posted 2 years ago

“Haven’t used the stove yet as it’s for an out building I haven’t built yet but I’ve taken out of packaging to have a look and the stove looks better in real life than in all the pics. Modern looking really well made heavy with a great finish. Product was well packed also to prevent damage. Took around five working days to arrive which was what was advised. No complaints at all so it has to be a 5 ⭐️ rating.”

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Posted 2 years ago

Hi Gary, Thanks very much for your review. It's good to hear that you've been pleased with the look and feel of your new stove so far, as well as the delivery. If you'd be interested in sending through a photo of the stove once it is installed, we'd love to hear from you again. Otherwise, let us know if we can offer any further advice or assistance in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Brilliant service, quick delivery and great quality stove.”

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Posted 2 years ago

“Delivery was quick and came on day specified. Thanks”

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Posted 2 years ago

“Electric Fire arrived well packaged and earlier than the estimated date - thank you. Fire looks exactly as shown and heat generated is excellent.”

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Posted 2 years ago

Hello, Many thanks for your review. We are delighted that you are delighted with your electric fire. We would love to see a follow-up image of the fire in working order. Kind regards, Direct Fireplaces & Stoves

Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,771 reviews